I first came to NAENT in 2018 to see Dr. Athavale who is no longer with the practice. He was able…read moreto excise a cyst from my cheek successfully without any nerve damage. I ended up with an infection and he worked with me through it and when he realized I needed more drastic intervention, he sent me to an Infectious Disease doctor and continued to work with him and get updates on my condition. I now see Dr. Preston Imhof for a vertigo/motion sickness condition and he's been great to help me out with ADA forms for work. Tip: Fill the forms out for your doctor and then have him review them. Not only does this save on time, but he doesn't know what your job is, so this helps tremendously. On my last visit he thanked me for having the forms prefilled out and all he had to do was review and sign. He said it's a huge time saver for them. It also saved me the fee for him having to fill out the form! :-)

We love Dr Van Deusen. He's so knowledgeable, patient, and really listens to us. We have now…read morebrought both kids to see him and my husband has an appointment to see him too. Highly recommend.

Scumbags. Went in for a routine visit and was charged nearly $1000 for a nasal scope. Never asked…read morefor consent or mentioned the cost of the procedure. If they had I would've declined. Sent my bill to collections without my knowledge. Avoid this place at all costs.

Beware with their billing. They tell you one thing, claimed they will check with your insurance, I…read morepaid, and soon after got a bill for over $2,000. rip off, bad billing practice. If you don't watch it you be stuck like I am. Terrible billing practices. Don't recommend unless you have money to give away. GA State law, No Suprise Billing doesn't apply to them, they claimed

Update: FINALLY! After nearly a year of trying to get tubes…read morethe Dr at the ENT Institute I'd been working with refereed me to a colleague, Dr. Weinman, who got the job done on the first visit. This was shocking how night and day my treatment was between the initial dr and Dr. Weinman. If you do use ENT Institute, please ask for Dr. Weinman. Avoid! I went in to have my left ear drained in December 2021. I only hear out of my right ear at this time due to a ruptured ear drum in 2020. The way it healed has made it where fluid builds up behind my ear drum and I cannot pop my ear. It's madding! By early April 2022 the doctor has convinced me I need nasal surgery and to take allergy shots. While they do the nasal procedure they will poke a hole in my ear and drain it. I could finally hear after this. A week later the hole closed and I could no longer hear. I still cannot pop my ear on the left side so it's back to exactly where it was prior to the procedures. Fast forward to August 2022 I'm still trying to get them to put a tube in my left ear so it can drain. I find out that the last follow up appointment in July, (I had to go to at leas 20 since the procedure in April) where the doctor did absolutely nothing but tell me in a month (which is the 3rd time I've heard this) we can do the ear poke again... a month later... here we are with me refusing to pay the $50 visit fee for nothing and then now saying they have to push the appointment back again due to not having the needed supplies to poke a hole in my ear... All I wanted was to have a tube put in my ear and be done with it. These people will drain you if your money and you'll end up with the same situation a year later. I'd suggest going anywhere else. It's a total shit show. I'm the fool for sticking with them this long, sadly.

Total Rip off. Was seen multiple times for a final diagnosis of no sinus issues even though I have…read moresinus infections monthly. The last visit was the worst. I was seen for less than 15 minutes and the total charges were over $600. Stay away from ENT Institute and especially Dr. Alexander. Federal Department of Justice Press Release from Dec 8, 2021: Dr. Jeffrey M. Gallups and Entellus Medical agree to pay $4.2 million to resolve False Claims Act lawsuit alleging kick-back arrangements ATLANTA - Dr. Jeffrey M. Gallups (founder, owner, medical director and past-CEO of Milton Hall Surgical Associates ("MHSA") a/k/a The Ear, Nose & Throat Institute) and Entellus Medical have agreed to pay approximately $3 million and $1.2 million, respectively, to resolve allegations that they violated the False Claims Act by entering into unlawful kickback arrangements.

Dr. Yanta and staff were great with my son's tonsillectomy. My son was a bit anxious as any 8 year…read moreold would be. Everyone was reassuring at he felt at ease. His recovery was smooth and quicker than expected.

So, I called on July 2 to make an appointment. Was told I could see PA on the 17th and the…read moreaudiologist would be there. I got there today and was told I didn't have an appointment and the audiologist wasn't there. She asked if I had the right office. I realize I haven't been there in a while but I did call the correct office. She offered to make me an appointment but I said don't bother. I had already waited almost 3 weeks and I'm sure it would have been another 3 because she kept telling me how full they are. I love Dr. Yanta but I probably won't go there again. It's too hard to get an appointment and frankly the person at the front wasn't very friendly. His office staff used to be much better than this.

Although Dr. Amy Schettino may have medical knowledge her treatment of my husband as a patient was…read moreobjectionable. We are appalled that she never bothered to contact my husband regarding the results of his lab test results. Not a call, not a text, NOTHING! At times texts are fine to answer many questions, however when a patient requests a call to speak to the doctor directly, not by text and she never responds, it is unacceptable. Even after speaking directly to the office staff regarding a call back and told two days in a row that the doctor would call us back that NEVER happened. We just got another useless text. If Dr. Amy Schettino does not want to take the time to have a short conversation with a patient on occasion, and will only respond with a text she should not be practicing medicine on patients. We did not receive the medication prescribed in the form that was discussed in her office. She asked how we preferred it administered and confirmed this in a clear discussion at the end of our appointment. We called the office and spoke to an assistant who kept blaming us for not understanding what form of the medication was ordered. We understood EXACTLY what form of medication was discussed. It was not the first time my husband used this medication. Take responsibility for your mistakes! The medication was ordered in a different form than the first time we used it which caused confusion resulting in delayed administration of the medication. This caused my husband to be in pain and severe discomfort longer than necessary. Specific messages were left regarding this issue requesting a phone call from the doctor to discuss it. A call was never received. We also called asking if one part of the lab results were back and were told they would let us know the next day regarding that particular part of the results. We never heard back regarding the result we asked about with a call or a text. We understood there was a different culture that would take several weeks. As stated, we never received a call about any of the results to discuss what further measures should be taken. We went to the portal several weeks later to review the lab results that we were informed would be available after several weeks. Dr. Amy Schettino did not have the decency to get in touch with us regarding the results and to discuss them. This is despicable. What respectable physician ignores their patients lab results and never calls to discuss them. I come from a family of many physicians and if they treated their patients the way Dr. Amy Schettino treated us, they would not have a practice. We had to request the medical records four times in ten days without them being sent to our primary care physician. If you do not have the respect for a patient that needs to speak to you on occasion you should not be practicing medicine. It takes more than some medical knowledge to be a good doctor. It takes communication with your patients in a timely and considerate manner. That means a short conversation on occasion. You are required to follow up on your patients lab results in a reasonable timeframe. We also learned that his symptoms could be other issues that she never addressed in her diagnosis or from his lab results. We requested my husbands records and proceeded with another capable, caring and responsive ENT physician at a different practice. Our new physician discussed in detail with us my husbands results and what was causing his symptoms. Now that I have researched many of your reviews I wish I had read them before we visited your office. We never would have trusted you with his healthcare. The reviews we read are not the only negative feedback we have heard regarding care received by Dr. Amy Schettino.

DO NOT COME HERE. Good god…read more I scheduled an appointment for my husband at 3:30. They requested he come 15 min early to complete paperwork. He arrived at 3:15, turned in paperwork by 3:25. By 4:00 he still has not been called back. By 4:15, he asks someone how much longer it would be until he's seen. They tell him that the doctor is very thorough and it could be 5:00 before he's seen. WHAT IN THE WORLD?! What is the point of setting an appointment then? I have NEVER heard of anything like this in any type of medical practice. We were new patients and prob would've been lifers because my children also visit ENTs regularly for their snoring but good god, anyone but here would be better. DO NOT waste your time.

I would highly recommend Dr. Downie. His bedside manners and expertise is exactly what I look for…read morein any doctor. After having 3 different sinus surgeries with 2 different ENTs that were unsuccessful I am certainly glad I found Dr. Downie. I am 4 days post op and can already tell a difference. I am an adult (25) and have had some pretty rough experiences with the scopes/instruments that were run down my nose at other offices, Dr. Downie has never once rushed or gotten annoyed when I asked him to slow down or give me a break. That being said, I am overall satisfied. The wait times in his office are not terrible but don't expect to be in and out. Wait times can be long, however like I said before... He never made me feel rushed.Rita has been fantastic and has gone above and beyond working with myself and my insurance for my surgery. I had to work with not only my insurance but a 3rd party to get a cpap machine before surgery and she helped with that as well as Vaughn. Vaughn was excellent at returning all of my calls and helped when needed. Sarah

I thought I had a sinus infection because of the pain I was having. Dr. Zweig examined me with a…read morescope and said I didn't have any infection in my sinus so my pain may be from going without my night guard. I have been sick with respiratory issues and Covid so she said I should have a CT scan done to determine whether I have anything else going. I feel very safe in her care. She also gave me some medication to help with the symptoms but it is a herbal medication that I don't have to worry about upsetting my digestive tract. I'm already feeling better!

No wait in the doctors office. Her staff had everything ready paperwork wise for me when I arrived…read moreand answered all my questions. Dr. Zweig was in the office moments after the nurse collected my vitals. Doctors Zweig had reviewed all my files before coming in the room and was familiar with my case. She planned next steps for me and that day I received a call for a sleep study that she had indicated would the next step. Very positive experience.

Best ent ever very good to talk to. Always helped me out. I had may ear problems over time, offices…read morestaff always great

I recently had a severe deviated septum until Dr Diamond resolved this issue. I can now breathe…read moreeasily after just two weeks. Previously I have been on a C-PAP machine for about fourteen years. I was prescribed this as a result of a sleep study by a non-ENT physician.I am not sure if the machine will be required In the future but I have slept through the night for two weeks without it. I am excited about discontinuing the use if everything continues in a positive direction. I would encourage anyone with Sleep Apnea to have your case reviewed by Dr Diamond. He is an excellent Dr to consult with and review your situation. Cudo's to Dr Diamond! He changed my future! Thank you Dr Diamond! Sincerely CPA from Augusta, Georgia!

Dr. Goldberg and his amazing staff took such great care of me. I came in as a referral from my…read moreprimary care after 5 months of being told I had a sinus infection and inability to hear properly or taste / smell at all. Dr Goldberg's staff had me try a special nose spray for a month and then I was scheduled for surgery to address polyps and a deviated septum. My surgery took several more hours than expected. Every step of the way Dr Goldberg listened , communicated and was accurate and effective. Definitely go and see him.

Myself and my son see Dr Goldberg and love him. He's very thorough. I only see him when I come…read morenow.

Dr. Hoffman is truly one of smartest doctors I know! He is a great listener, and was able to solve…read moremy son's "medical mystery" in one visit. Prior to seeing Dr. Hoffman, my son and I had made several visits to the pediatrician because he had been sick for 5 weeks. We had seen 4 doctors who were unable to diagnose him or help him, one of whom had misdiagnosed him and put him on the wrong meds. Dr. Hoffman really helped my son by listening to us and his symptoms. By thinking outside the box (differently from the other doctors we'd seen), and ordering the appropriate tests, he was able to get the right diagnosis, and give him the proper treatment to get him on the right track towards healing! My son is much better now --Dr. Hoffman is wonderful!!

I chose this Dr due to reviews. It was a horrible decision. Dr Hoffman never looked at MRI nor…read moreXrays of broken nose. Cared little about the physical correction. Since he did not do a closed reduction (reset) of my nose soon after injury, I now I have a bone that has healed out of place and have to wait months to have surgery to fix. Could've been done in the office. Now I have to get insurance to work with someone else and have my face cut open. He later wanted to do a valve procedure that "might" alleviate some of the breathing issues, but again never looked at images. When scheduler contacted about the procedure there was a discrepancy about which (correction vs this thing) should be first. I then contacted other providers who immediately asked, do you have images? Got 2nd opinion and an actual thorough exam that is not suggesting the nasal valve and indicated other issues. Both visits with Dr Hoffman were rushed liked he had somewhere else to be. Very unfortunate because the staff were very nice and helpful. The pamphlet deal made it feel like a slick used car salesman. I give 4 stars because of the staff. I give zero stars to the Doctor, and I give 2 stars to their 3rd party billing that still hasn't fixed the pre-approved insurance billing, but at least they aren't calling me about the bills yet. So that's an average of 2 stars. Really regret seeing this provider and the 40 minute one-way drives made it even worse. I don't like trashing people; however, posting this review so that others don't have same experiences that I did.