Great service! Needed fast turnaround and it was no problem for her. Dress came back perfect!!!read more

It took several weeks just to hem a pair of slacks and shorten coat sleeves 1/4 inch. When I got…read morethe suit back for a wedding I was attending, the suit was all wrinkled. It had never been worn & still had the tags on it. Almost $80 for something you'd think would take 10 minutes and then I had to rush to a dry cleaners to have it pressed in time for the wedding! Nice enough people but poor service and result so won't be returning.

The prices are a little high, and the staff there are kind of lethargic. Anytime I go in, they act…read morelike I'm inconveniencing them somehow. That said, a dry cleaner is a dry cleaner. They do the job, just not with a smile.

I dropped a pair of kahkis off early March ( before covid) they had a hole in the back pocket about…read morea pinky nail big. So when I drop them off Richmond road store. I'm told 3 weeks. So 3 weeks later I go back shop is shut down. So I call palamar location and was told " have no idea where they are, guess they are lost" so a few days later call again same reply so I chalked it up to lost pants due to covid issue. It's $20 pair of pants. So 5 months later I get a call from the brighteon store that my pants are ready there. I was like " what pants? It's only been 5 months" so I go to get the pants I was told were lost 5 months ago!!! Then when I was charged $20.88 !!! I almost told them to keep them but my card was already charged. I think Hart's should have either A) comped the pants B) discount price. Hart's you are so guilty of price gouging!!! To give you a example different pair of pants bigger hole opposite back pocket. Concord cleaners $9 back in 5 days look brand new. I learned my lesson with Hart's and I advise ppl to steer clear of them. A second mortgage on your home should not be required to get dry cleaning!!

Great experiences thus far. Fast work and services. Highly recommended. I don't need any other…read moreseamstresses

This lady is absolutely phenomenal. Her work professional. This is the only place in for quality…read morework reasonable

I chose this tailor specifically because he quoted $20 for an original hem on jeans, which was…read morecheaper than other places nearby. I dropped off a pair of black jeans and clearly specified--three times--that I wanted an original hem (keeping the manufacturer's original hem intact, just shortened). I repeated it because communication was a bit challenging due to the language barrier, but he repeated "original hem" back to me, so I felt confident he understood. Two weeks later, I picked up the jeans and was disappointed to see a standard rolled/folded hem instead--no original hem at all. When I pointed this out, he showed me another pair of (blue) jeans he'd done with an original hem and explained he didn't do it on mine because they were black, had no distressing, and in his view "didn't need" it. Regardless of his reasoning, I paid for and explicitly requested an original hem multiple times--he simply didn't deliver. Whether it was a misunderstanding, disregard for the request, or unwillingness to do the work, the result is the same: my instructions were ignored. If you value attention to detail and want exactly what you ask for (especially on something specific like preserving the original hem), I'd recommend going elsewhere. Disappointing experience for a simple alteration.

I had a leather coat altered, which is not easy. Several shops turned me away but this GTH did an…read moreoutstanding job. Very pleased with the work they did.

Coco's is The Best. I have been Elizabeth's client for many years and I have never found anything…read moreshe was unable to do. She is a perfectionist. And she has the sweetest personality ever. You will not go wrong by choosing Coco's.

I needed some minor alterations and found Coco's. I have driven past this business for years but…read morenever realized they were located here. Clothing was mended well, cost reasonable and ready as promised. Would use again.

She did a great job hemming my jeans. They were done well and finished on time. Will definitely be…read moregoing back.

If I could give zero stars I would. I went into this store and asked the woman if she was doing any…read morehiring. She was very rude. Telling me to get out and what was I in there for. Practically shoving me and I'm like don't touch me. Slam and locked the door before I was completely out. What is wrong with people? You don't treat people that way. Especially when I'm asking about helping you out. Uncalled for. If I ever need alterations I won't be coming here for sure.As long as I've lived across the street I have never noticed this place anyway.

I have spent over $500 in this shop and yesterday I was rudely approached by the owner as she…read morepointed a little baggy of thread at me and told me how expensive it was and I had to buy it. Like she was waiting for me to come back. THREE WEEKS LATER. She said my kids pulled the tags off. I was very polite at the time and paid for it , not even sure my kids did it. The thread was barely touched and could have easily been retagged qnd sold. I called today to discuss the rudeness and lack of customer service and the daughter of the owner told me I need to control my kids. What kind of business is this? Even if you thought that, you would never say that. No accountability from this shop. I told them they should have pointed it out at the time and all they did was accuse me more rudely. I'm glad I know now how they operate. I will no longer recommend this store. If you read the other reviews, you will see a theme.

Horrible customer service. Unwilling to answer questions after spending good money to have a belt…read moreleathered. Sassy responses. I have sent 4 belts to them and will NOT be using them again. Nor will I recommend them to anyone. Whoever works there with a phone number ending in 1863 should be given some customer service lessons.

Basic cleaners- nothing spectacular. I came here for alterations. I have visited Newport cleaners…read moretwice. They were conveniently located to where I needed to be and open early. For my first visit I had some pants that needed altered- cost $12. I dropped them off and they were done a week later. They looked awesome no issues. Which I why I returned a second time. Now my second visit went quite differently. I dropped off a top to be Hemmed. Same thing should be ready in a week- cost $12. So when I arrived and they told me 14$. I asked why it was more than $12 and got a very vague answer of well it took longer.... but no complete reasoning. The two young ladies kept talking to someone in the back who should have come and spoken to me about the issue but didn't. (yes I get it $2 not that big of a deal to some people but it is to me.) but I thought it was weird I had $12 written on my ticket and they added notes to their copy making it $14. Don't quote a price if you're not going to honor it- then over charge when the customer arrives to pick up. If you have issues with something or a price changes - call the customer before hand to make sure it's ok. I am giving a 2-star bc the quality of work is good as far as I can tell. But the shady business practices with over charging and lack of customer service have definitely deterred me from coming back. All I can say is check your receipts!!!!! I only wish she hadn't kept the receipts so I could post the photos.

I've been to the new location twice. Each time I went the two women working couldn't figure out the…read morecomputer/credit card machine and if I hadn't had cash wouldn't have been able to get my items. Clothes were fine but I'm not going back.

3/3/24 My husband and I came here to get him fitted for a…read moresuit, as he's going to be a groomsman for his friend's wedding. We were taken cared of by Kaela and she did an excellent job measuring my husband for his suit. 4/30/24 Unfortunately when we picked up the suit it was not at all fitted correctly. His suit was too short in the arms and didn't fit right all around. We were told alterations were available at the Hamburg location so we went there only to be told the person working that, was out for the day. We had to leave to ohio immediately after to make it to this wedding. Thankfully, found a location in dayton to do the alterations. But this run around, disorganized and bad communicative business is terrible! Please fix your staff so you communicate amongst other stores before sending your customers across town for no reason. 1 star just for Kaela because she had great customer service skills, but it would be no stars for the lack of communication skills between stores to customers.

We were running late to a wedding reception because we had misplaced our black tie. Zach gave us…read moreexcellent customer service. Met us at the door and had the tie ready for us. He met us at the door with the Ty and put it on for him, and we made the reception in the nick of time. Zach needs a raise.