Great service! Needed fast turnaround and it was no problem for her. Dress came back perfect!!!read more

It took several weeks just to hem a pair of slacks and shorten coat sleeves 1/4 inch. When I got…read morethe suit back for a wedding I was attending, the suit was all wrinkled. It had never been worn & still had the tags on it. Almost $80 for something you'd think would take 10 minutes and then I had to rush to a dry cleaners to have it pressed in time for the wedding! Nice enough people but poor service and result so won't be returning.

The prices are a little high, and the staff there are kind of lethargic. Anytime I go in, they act…read morelike I'm inconveniencing them somehow. That said, a dry cleaner is a dry cleaner. They do the job, just not with a smile.

I dropped a pair of kahkis off early March ( before covid) they had a hole in the back pocket about…read morea pinky nail big. So when I drop them off Richmond road store. I'm told 3 weeks. So 3 weeks later I go back shop is shut down. So I call palamar location and was told " have no idea where they are, guess they are lost" so a few days later call again same reply so I chalked it up to lost pants due to covid issue. It's $20 pair of pants. So 5 months later I get a call from the brighteon store that my pants are ready there. I was like " what pants? It's only been 5 months" so I go to get the pants I was told were lost 5 months ago!!! Then when I was charged $20.88 !!! I almost told them to keep them but my card was already charged. I think Hart's should have either A) comped the pants B) discount price. Hart's you are so guilty of price gouging!!! To give you a example different pair of pants bigger hole opposite back pocket. Concord cleaners $9 back in 5 days look brand new. I learned my lesson with Hart's and I advise ppl to steer clear of them. A second mortgage on your home should not be required to get dry cleaning!!

Great experiences thus far. Fast work and services. Highly recommended. I don't need any other…read moreseamstresses

This lady is absolutely phenomenal. Her work professional. This is the only place in for quality…read morework reasonable

I chose this tailor specifically because he quoted $20 for an original hem on jeans, which was…read morecheaper than other places nearby. I dropped off a pair of black jeans and clearly specified--three times--that I wanted an original hem (keeping the manufacturer's original hem intact, just shortened). I repeated it because communication was a bit challenging due to the language barrier, but he repeated "original hem" back to me, so I felt confident he understood. Two weeks later, I picked up the jeans and was disappointed to see a standard rolled/folded hem instead--no original hem at all. When I pointed this out, he showed me another pair of (blue) jeans he'd done with an original hem and explained he didn't do it on mine because they were black, had no distressing, and in his view "didn't need" it. Regardless of his reasoning, I paid for and explicitly requested an original hem multiple times--he simply didn't deliver. Whether it was a misunderstanding, disregard for the request, or unwillingness to do the work, the result is the same: my instructions were ignored. If you value attention to detail and want exactly what you ask for (especially on something specific like preserving the original hem), I'd recommend going elsewhere. Disappointing experience for a simple alteration.

GTH Tailoring is the best. Fast service & a great price. I highly recommend for anyone in…read moreLexington looking for a tailor!

Coco's is The Best. I have been Elizabeth's client for many years and I have never found anything…read moreshe was unable to do. She is a perfectionist. And she has the sweetest personality ever. You will not go wrong by choosing Coco's.

I needed some minor alterations and found Coco's. I have driven past this business for years but…read morenever realized they were located here. Clothing was mended well, cost reasonable and ready as promised. Would use again.

If I could give zero stars I would. I went into this store and asked the woman if she was doing any…read morehiring. She was very rude. Telling me to get out and what was I in there for. Practically shoving me and I'm like don't touch me. Slam and locked the door before I was completely out. What is wrong with people? You don't treat people that way. Especially when I'm asking about helping you out. Uncalled for. If I ever need alterations I won't be coming here for sure.As long as I've lived across the street I have never noticed this place anyway.

She did a great job hemming my jeans. They were done well and finished on time. Will definitely be…read moregoing back.

The owner is rude and has no customer service skills. Would not recommend. Although there aren't…read moremany options in Lexington, you would likely have a better experience ordering online from another business. She is extremely rude. Make sure you check other reviews.

I have spent over $500 in this shop and yesterday I was rudely approached by the owner as she…read morepointed a little baggy of thread at me and told me how expensive it was and I had to buy it. Like she was waiting for me to come back. THREE WEEKS LATER. She said my kids pulled the tags off. I was very polite at the time and paid for it , not even sure my kids did it. The thread was barely touched and could have easily been retagged qnd sold. I called today to discuss the rudeness and lack of customer service and the daughter of the owner told me I need to control my kids. What kind of business is this? Even if you thought that, you would never say that. No accountability from this shop. I told them they should have pointed it out at the time and all they did was accuse me more rudely. I'm glad I know now how they operate. I will no longer recommend this store. If you read the other reviews, you will see a theme.

Basic cleaners- nothing spectacular. I came here for alterations. I have visited Newport cleaners…read moretwice. They were conveniently located to where I needed to be and open early. For my first visit I had some pants that needed altered- cost $12. I dropped them off and they were done a week later. They looked awesome no issues. Which I why I returned a second time. Now my second visit went quite differently. I dropped off a top to be Hemmed. Same thing should be ready in a week- cost $12. So when I arrived and they told me 14$. I asked why it was more than $12 and got a very vague answer of well it took longer.... but no complete reasoning. The two young ladies kept talking to someone in the back who should have come and spoken to me about the issue but didn't. (yes I get it $2 not that big of a deal to some people but it is to me.) but I thought it was weird I had $12 written on my ticket and they added notes to their copy making it $14. Don't quote a price if you're not going to honor it- then over charge when the customer arrives to pick up. If you have issues with something or a price changes - call the customer before hand to make sure it's ok. I am giving a 2-star bc the quality of work is good as far as I can tell. But the shady business practices with over charging and lack of customer service have definitely deterred me from coming back. All I can say is check your receipts!!!!! I only wish she hadn't kept the receipts so I could post the photos.

I've been to the new location twice. Each time I went the two women working couldn't figure out the…read morecomputer/credit card machine and if I hadn't had cash wouldn't have been able to get my items. Clothes were fine but I'm not going back.

Kind of odd. Upon arrival, I was immediately greeted by a gal who wanted to see if she could help…read moreme out. They did not have any pin stripe suits in stock; however, I settled for a blue suit. When I checked out, everything went pretty smooth; however, I made sure to ask what the return policy was. One of the individuals, five at the register this time (three men and two gals) confirmed that there was the 90 day. One guy told me that as long as the coat was not worn and all tags were not off, they would accept it. Questionable part is when one of them looked at another person to confirm it. If one were trained, you would know the exact answer, not look at another to confirm. Be confident in what you are selling and know return policies. It just came off as shady.

Bald white guy was rude and angry! I was asking for help with a suit when he had an outburst and…read moreinterrupted me saying I was talking to him like he was stupid. Not sure where that came from so I left and won't be back.