THESE FOOLS DESTROYED TWO EXTREMELY EXPENSIVE SHIRTS!!!…read more When I called and politely asked for a manager and explained that I was halfway across the US after entrusting them to care for my clothes prior-and was now standing in a hotel room taking them out of their little blue bags and off their cheap wire hangars (not even cardboard to protect the shoulders and collar), the woman raised her voice and refused to allow me to even finish reading her the id numbers off their green paper tags they stapled to my garments!!!! NEVER EVER TAKE ANYTHING YOU WANT TO WEAR AGAIN TO THESE TERRIBLE, GREEDY, NASTY and UNTRAINED IDIOTS! Nominating them for WORST OF KENTUCKY!!!!

Poor service, poor attitude, poor function, poor communication. Came here for years because of the…read moreconvenient location, won't be back.

Robin is a staff member at this business and was amazingly helpful and kind!…read more I absolutely loathe going to laundromat, but I never place my comforters and/or bedspreads in my own machine, therefore, the need to visit this establishment. Robin made my visit very pleasant! This establishment does quite a bit of drop off laundry service, three staff members were busy folding and ironing laundry for customers. For individuals who opt for self-serve washing and drying, they have a variety of different sized washing machines, and an entire wall of new dryers. All the machines are wiped down after each load and appear super clean. The cost is reasonable for the self-serve washing/drying. I did not inquire about the drop-off service so I am unable to provide insight on that service. They offer two coin machines, as well as vending machines and an ATM. The staff informed me that they are completely remodeling the business, they are adding six new big washing machines (60 lb and 80 lb load capacity), they are putting in new flooring, painting, closing off the back right section (which is where they will be performing the drop-off service tasks of folding, ironing, and bagging laundry. They are also going to add a patio table outside of the entrance and changing the name to "The Laundry Room". The remodel should be completed by the end of June 2025. When I need external laundry services I will definitely return to this business.

Easiest and friendliest drop off laundry in town. Every spring, I take my thicker winter linen and…read morejackets. Price is always decent ($1.25lb) Recently got a upgrade outside and name change (The Laundry Room) so it's pretty modern outside but looks the same inside. Same great service now even more efficient with online payment. Loved it!

I put this review in for the wrong location, but it belongs here at Tates Creek. I brought in a…read morebrand new one of a kind, limited edition top from a resort that had never been worn before, to be dry cleaned. Not only are the prices the highest I've ever been charged for dry cleaning, but the item was returned to me 2 days later completely destroyed! It was a red top with white lettering and gold trim. They clearly washed...NOT DRY CLEANED... it, with black items. This caused it to be stained with black tint throughout, covered in animal hair, massive lint balls, and huge stains throughout. The fabric was suddenly all roughed up and pilling too. There are was obviously some type of liquid spilled on my top repeatedly while in their possession, as their are multiple large stains. Even the lettering and trim was damaged on the shirt. The employee clearly didn't care what was happening, as she told me I couldn't get a refund. She just handed me a little slip of paper (not even a business card) with a name on it for a person to call, claiming it was the managers direct #. But that was a lie, as it goes to some rando automated line. So now, this too has been completely destroyed, and it is no longer being sold. I can't even find it online for sale by a 3rd party, so that I could replace it. What a joke! This business is so unprofessional and should not be trusted with your possessions.

I want to educate everyone to NOT do business with Concord Custom Cleaners located at 517 N Convent…read moreSt, Bourbonnais, IL 60914. I was treated extremely rude when I was waiting to leave my bedspread and pillow shams. After standing in line for over 10 minutes, waiting for her to get her computer to work, I asked the other lady if she could help. The lady taking care of me, said..."Are you serious?" I said, Yes - I'm in a rush. She then tells me to take my business elsewhere. So, I did! After driving around the block to another cleaners, I noticed one of my pillows shams was missing. I drove back to Concord Custom Cleaners and they said they didn't have it! I know that had it and want to share not only are they rude, but they are also LIARS and THIEFS! Never will I go there AGAIN!

I absolutely like having my dress shirts cleaned & pressed at this Harts location! ( as I'm lazy to…read moreiron myself ) I also like the customer service I receive, Michelle is great & remembered my name, that my friend is awesome customer service! I'll be back!

Hart's just ran an amazing special on comforters and they did a great job on my feather duvet -…read moreperfect timing as it came out of storage for "False Fall", and there is nothing better than snuggling in a fluffy duvet on a chilly morning!

I had 3 shirts dropped them off Wednesday afternoon. Ticket said Friday 4pm..I showed up..shirts…read morewasn't there..pitiful. be careful with your dry cleaning. Don't be like me.

The only reason for 2 stars is the price! It's unbelievable how expensive it is here. I explained…read moreto the nice lady that waited on me, how displeased I was. And that I wouldn't be back.

If I could give zero stars I would. Avoid this place. Two occasions they didn't clean an item…read more Neither time took responsibility or offered discount/refund. This place is awful. Prices are high, they make you sign a waiver, and make no effort to take care of your clothes.

The work was done as promised but because the thin tatted out blonde woman was so nasty and…read moreunfriendly, I had to downgrade the rating.

Probably a little pricey if you do a lot of dry cleaning, but since most of my wardrobe is…read morewash-n-wear I don't mind to pay a little more to shop local. The inside of the store is clean and seems to be organized and smoothly operated. Centrally located in Chevy Chase near Josie's!

The staff is friendly and they offer 1 hour dry cleaning. However, they are pretty pricy. I paid…read more$36 to get a dress, pair of pants, and a sarong dry cleaned. Then, when I picked up my clothes I noticed that the designer tag inside my dress was hanging on by only one side and the dry cleaning tag was attached to it. That annoyed me. I will have to sew it back on. They must have torn one side off when attaching the dry cleaning tag and didn't fix it. That is not worth the high price they charged.

Well, I changed to this cleaners due to pricing at my other cleaners. Penny wise pound foolish. I…read moretook an expensive dress that had two small salad dressing spots. I said: DO NOT spot clean this as it will leach out the color. I would rather have the spot than the color leached out. Well, they leached out the color, were ugly about it, insisted on recleaning (like that puts color BACK), then when I came back, said they didn't do it. THe front desk person said they were afraid of the manager, and wouldn't support me for fear of losing their job. How you do one thing is how you do everything, and lying and bullying don't seem to be very good business practices to me.

These guys are my hero's!! I had a jacket that I absolutely love that had gotten washed and dried…read moreby my son and I thought it was ruined. I was so sad. So I wandered in here thinking they were going to tell me to.throw it away and just be over it. The ladies were so very, very nice! Told me no problem, they would take care of it. Today I picked it up and it looks brand new. I almost cried I was so happy!!! I would definitely recommend this dry cleaner and you can bet I will never go anyplace else for my dry cleaning needs!! Thanks again!!!

Had two expensive bankets dry cleaned and they came back to me totally ruined. They feel cheap,…read morerough and the stuffing and seams don't meet any more. I'm very upset and they don't seem to care. I paid top dollar for these blankets and now feel like my only option is to throw them away. Spoke with the owner today, he suggested redrycleaning the blankets and seeing if that helps. i hope things will be made right. They fixed the problem by rewashing the blankets and were very helpful.

I chose this tailor specifically because he quoted $20 for an original hem on jeans, which was…read morecheaper than other places nearby. I dropped off a pair of black jeans and clearly specified--three times--that I wanted an original hem (keeping the manufacturer's original hem intact, just shortened). I repeated it because communication was a bit challenging due to the language barrier, but he repeated "original hem" back to me, so I felt confident he understood. Two weeks later, I picked up the jeans and was disappointed to see a standard rolled/folded hem instead--no original hem at all. When I pointed this out, he showed me another pair of (blue) jeans he'd done with an original hem and explained he didn't do it on mine because they were black, had no distressing, and in his view "didn't need" it. Regardless of his reasoning, I paid for and explicitly requested an original hem multiple times--he simply didn't deliver. Whether it was a misunderstanding, disregard for the request, or unwillingness to do the work, the result is the same: my instructions were ignored. If you value attention to detail and want exactly what you ask for (especially on something specific like preserving the original hem), I'd recommend going elsewhere. Disappointing experience for a simple alteration.

GTH Tailoring is the best. Fast service & a great price. I highly recommend for anyone in…read moreLexington looking for a tailor!