Not from the area out of state, was easy ...ordered for my nieces birthday great service

Terrible Customer Service - Full Refund Requested This was, without question, one of the worst customer service experiences our organization has ever had. The company failed to deliver the service we paid for. We paid $350 in advance with the expectation that the inflatable equipment would be delivered, installed, and ready for use. Instead, the installation was never completed, and more than 100 children attending our Back-to-School community event were left without the attraction that had been promised. When we requested that the company honor its commitment, the owner, Richard London, responded by yelling, insulting, and belittling me instead of resolving the problem. During our conversations, he repeatedly made comments indicating that he would rather deal with a man than with me, making it clear that my concerns were dismissed because I am a woman. That treatment was unacceptable and deeply disrespectful. Even more disappointing, members of his own staff were willing to help resolve the situation, yet they were not allowed to come to our location. Instead of finding a solution, the owner chose to escalate the conflict. The situation became so disruptive that law enforcement had to respond to our community event to prevent the confrontation from escalating further. No nonprofit organization, volunteer, or family should ever have to experience that while trying to serve children. We are demanding the immediate return of the $350 we paid because: We paid for a service that was not provided. The company failed to honor the agreement. Our organization was treated with disrespect and hostility instead of professionalism. Our community event was negatively affected, leaving more than 100 children without the activity that had been planned for them. We did not pay to be insulted, intimidated, or publicly humiliated. This was not simply poor customer service. It was a complete failure to fulfill the agreement and to treat a paying customer with basic respect. Richard London, return our $350 immediately. You were paid for a service that was never completed. Keeping payment for a service that was not delivered is unacceptable. Businesses earn their reputation by honoring their commitments, treating customers with dignity, and taking responsibility when problems arise. Unfortunately, none of that happened here. We expect our refund without further delay. read more

We rented the "triple typhoon" triple water slide for our children's birthday party. Although we had had great experiences with another local rental company, we decided to use Jump for Fun because we really wanted the triple lane slide, which other local companies did not offer. 2 days before our event, I received a text message from the company asking if it would be OK to drop the unit off a day early, with a delivery window from 8:30am-8:30pm...12 HOURS... in which we would need to be home because they needed to be paid (in cash, unless you wanted a 5% surcharge) upon delivery. We agreed, and were excited that we would get a bit of extra time with the slide. Shortly thereafter, I received another text indicating the unit we had rented was damaged, and they asked if we would accept a smaller 2 lane slide. We were disappointed, but of course understand these things happen, so we agreed. However, we were then told we would be charged their normal price for the 2-lane slide, which was nearly $100 more than local competitors with a similar slide. When I mentioned that, the company said they would price match only for the exact same slide, but that no one local has that exact slide, and of course I was not going to waste my time scouring the internet to challenge them. So I agreed to the full price smaller slide, for fear that if I didn't, I would end up with no slide for our event. The following day, the company showed up around 5pm to deliver and set up the slide, but once it was inflated, they realized it, too, was damaged, with a large tear through the pool at the bottom. So the drivers took the pool liner somewhere to fix it, leaving the rest of the unit deflated on the front lawn (and if you have ever been a parent, you know the torture that caused my 3 children who had already changed into their suits and were waiting longingly for it to be set up!). The drivers indicated they would be back before 10pm to bring back the fixed liner. However, they did not come back that evening, texting to say they would instead be back by 8am the following day. They did not show up until after 9 the next day, and when they did, and set the slide back up, they realized there was yet another tear in the slide that needed repair. Fortunately, this tear was small enough that they could use tape to seal it, which they did, and they left us with a working slide in time for our event. What we didn't realize before we had about 60 children using the slide, was that there was an exposed Velcro strip around the entire pool at the bottom of the slide that every child splashed into at the bottom, and every single child ended up with scratches and cuts all over their bodies from that Velcro. I took photos and sent them to the company but received no response at all - no apology, no offer to rectify any of this awful situation, NOTHING! So...if you want to be overcharged for broken and dangerous slides that aren't even actually what you ordered or wanted, then by all means, use Jump for Fun. If not, I would say take your money and your undamaged skin elsewhere, because this company is not the one. read more

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2 stars because the bounce house itself was fine, but the customer service and communication were incredibly unprofessional. I booked a bounce house for May 23 from 10 AM-6 PM after being told on the website to call and ask about discounts. The person I spoke with was rude from the start, but I still booked and paid the deposit. A few days later, I received a text saying they would be delivering the bounce house a full day early with a delivery window from 8:30 AM-8:30 PM. I was at work and unable to answer immediately, so they repeatedly called me and then started contacting my son's father instead. After that, they continued communicating with him even though I was the customer who booked and paid. As soon as delivery happened, I received a phone call accusing me of refusing to pay, which was completely false. I fully intended to pay upon delivery, and the representative was rude and condescending during the conversation. They also set the bounce house up backwards and not where requested. Pickup was supposed to happen around 7:30-8:30 PM, but at 10:30 PM we received another message saying they were still 30 minutes away. As a single mother alone with my child, having unfamiliar men arrive close to 11 PM at night made me very uncomfortable. The bounce house itself was great, but the lack of professionalism, poor communication, and disrespectful customer service made this a stressful experience overall. read more

Would you rent this for your party? Would u expect at least 1/2 your $280.00 back for a bounce house that didn't work? read more

We had an A+ experience from start to finish with this company. I was wary, considering the multiple negative reviews, but they were the only local company who had a kpop demon hunters bounce house so I decided to press my luck. I chatted with Gibson on the phone who was beyond pleasant and helpful. He and the delivery driver altered their schedules to be able to deliver the bounce house to us I. Our time frame. The day-of, they were early and very communicative. Delivery driver (didn't catch his name) was also friendly and helpful. The bounce house was clean and in good condition . All in all, the experience was great ‍ I hope they learned from all the negative reviews and are taking more pride in providing stellar service to their customers. read more

Very good prices, a huge selection for any party theme, and very professional guys. Thank you very much, and we will definitely contact you again. You made our holiday even better. read more

2024: Another great experience. These guys delivered the day before our event and worked so hard for 2 hours in the heat to get it set up. Communication was great. The slide is a huge hit already. The only flaw was that it needs another sprayer at the top to keep it wet and cool. We ran a hose with spray nozzle to the top and that worked perfectly. Highly recommend. Our 4 year (5the rental) with Jump for fun. read more

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This is by far the rudest jumper service I ever called. Omg please save yourself the trouble and don't do business with them to the guy that answer the phone about five minutes again please fire his ass so disrespectful, sounds like he hates himself and his life, probably has never been loved . So disgusting the behavior and energy don't waste your time and yes jump for fun blame the rude ass guy on the telephone service for that ! read more

I ordered an eighteen foot waterslide with a pool attached for August 10th, and it was delivered on the 9th and picked up late on the tenth. The driver was friendly & delivery good. The equipment worked well. I recommend this company. Prices are reasonable for rentals. Very satisfied. read more

Jump For Fun - 18' Waterslide with pool - Party Supplies Near Me - Tampa, Florida

Easy online booking. Timely. Communicative. Had to reschedule and was able to with no issues at all. Will be using again! read more

Jump For Fun - Huge! - Party Supplies Near Me - Tampa, Florida

We had a great experience. I rented at the last minute and they were friendly and willing to accommodate. They came early and left it until the next morning so the kids played on it forever. It was a great water slide with slip and slide attached. Service was great. The delivery drivers were very friendly and willing to accommodate our requests. Thank you Jump for Fun! read more

Jump For Fun - Party Supplies Near Me - Tampa, Florida

I've used them three times now, and plan on using them again during the summer. Their customer service is great as well. I had a small issue the second time around and Gibson took care of it. Gibson was very patient and ensured that we could call him if anything. Great business would definitely recommend to anyone. read more

Very rude was hung up on multiple Occasions I paid for a bounce house I never received when I called to ask un regards to it i was treated like shit asked about my refund was told " you'll get it when it comes " *hung up on again * DO NOT RENT FROM HERE read more

I would 100% recommend this bounce house company! They saved my fall festival at school because my other bounce house cancelled at the last minute and I was able to call Jump For Fun and they provided me a bounce house with a slide within 1 hour. The kids had so much fun :) read more

Do not use this company. I had a party from 11-7 on Sunday July 2. I called them the evening before to see when it would be delivered and they said they were trying to figure all of that out. Next morning- nothing. I had to call them 5 times to get ahold of someone and at 1045am they tell me the driver will be at my house in 5 mins. They don't even apologize that they were not there before the party time. They don't get the slide set up until 1130 and of course then the pool has to fill up for the kids. So for a 11am party the slide wasn't ready until 1145. Very poor customer service. I didn't read the reviews before I used them and regret it so very much. Poor communication, most companies call you the day before and tell you their plan for delivery and most of the time they bring the slide the night before. I will never rent from them again read more

Very competitive pricing! Best I found in Tampa Bay area, TONS of designs to choose from! Our delivery guy was very informative with the questions I had, was prompt, set up and pick up was super fast and easy! Not to mention, the kids (and adults) had a BLAST, so much so that I'm already planning my next party. I highly recommend this company, and will be requesting their services again very soon! read more

Jump For Fun - Party Supplies Near Me - Tampa, Florida

I live in Clearwater and we had a Sunday football party and ordered a Sports jumper and it kept the kids busy and they loved it! They came on time, it was clean and we got to keep it an extra day if you ask for the Covid special! We will be ordering again for the Super Bowl! read more

I've used these guys for 10+ times. They are professional, generous with their schedule and always exceed my expectations. I will continue to use them over and over again. read more

Don't recommend had reserved bounce house for my son's birthday on the 12th canceled my order because i wasn't home on the 11th then i saw them at the gas station and called them once i told them i seen them they hung up and pulled off whoever the man was was very rude and i cussed his ass out I HIGHLY DONT RECOMMEND not to mention i paid a deposit. read more

This is my second time getting a bounce house from them. They always come early and their customer service is great! Will definitely rent from them again in the future!!! -Jeannette- read more

I was a little nervous about ordering online without talking to anyone. A few days prior to my party they sent me an email asking to confirm the address and the date of my party. When they arrived they set everything up and were on time. The staff was very professional who handled my delivery. I'm very pleased and would definitely use them again. read more

Has a big selection of products and great customer service!

Cancelled last minute without notice and then blamed us for not answering the phone; no one ever called. Used A Bouncing Good Time instead. They were excellent read more

We've used Jump For Fun for four years now. Good products, service and prices. Never had any issue with them.

BEWARE!! I rented from this company and they showed up and set it up. They set it up too close to my neighbors fence not letting enough air get into the bounce house. They put four stakes in and they all came out. Two of the stakes were broken and two were for a tent you would go camping in. It deflated on 4 year olds several times and when I tried to speak with them about the issue they would not do anything to fix it. When I called the Monday after I got a very rude and uneducated gentleman named : Gibson Vaughn (so he says) who argued with me and was looking for a fight. He did not seem to care that they violated safety protocols and was not bothered at all that he put children's safety on the line. I spoke to the gentle man for 15 minutes and by the end of our conversation I am positive that he was extremely high. The entire situation was and has been terrible. read more

I have rented from them for years and have never had an issue. They are always polite and on time but I do wish they had more slides to choose from here in Tampa! read more

I do not usually complain or take surveys but this place has been a total disappointment. 1st the driver had an attitude from the minute he pulled up to the house. I did miss the part where you had to have exact change and if he were nice I probably would have let him keep the change but he wasn't. So while setting up the jumper I had to run 5 minutes and get change. When I got back he had even more of an attitude. I have him the money and he told me pick up was between 9-12. Ok it is 10 minutes to 1:00 and there still isn't anyone here to pick up this old dirty looking thing. At first glance when the bounce house was up it looked ok. The inside was full of dirt and the ceiling inside moldy. I called the only 1-800 number for this company to see if I need to stay up longer and of course the office is closed and it doesn't give the option to leave a message which is weird since it's the same number listed to call And cancel if you need to cancel ahead of time without penalty. I will never use this company again and I will tell everyone how bad it was read more

When we first started using jump for fun it seemed great, for $127.00 4 times a year we would throw some good party's for the kids birthdays, and too add to the fun we would rent a bounce house. BUT after the first year and a half our dealings with Jump for fun, our relationship with this company went South. WHY because the bounce houses are FILTHY...just DISGUSTING, any one who cares about there children will let them get sick from who knows what...so the jumper just sits there unused, as they will not change it out the same day as rented, they have some lame excuse that they are all booked no more available...the extension cord to the jumper has holes in it , is oxidizing and goes on and off, so the bounce house deflates till you wiggle the cord, not that it matters when no one will use a filthy bounce house that smells like piss and shit, also they do not bring all the equipment we rent, and there employees damaged our home/ brick work on the way to removing the bounce house. we supplied pics and video, which the company claims we did not, they lie and don't care about you .... its funny cause we still have pics/video to this day dated. We complained immediately but they don't care once they have your money...... SO the only solution left to the problems with Jump for Fun is too NOT RENT FROM THEM... we now take our $528.00 a year else where, we rent a clown have face painting, karate parties, even a different bounce house company. We will do ANY thing else but use jump for fun again. read more

Had to find a waterslide for last minute rental when we found out that we couldn't use our community pool. They were quick to answer the phone with prompt service. Answered all questions and the cheapest place around!! Can't wait to see the kids faces on Sunday!! Thanks for your great customer service read more

This is by FAR the best party rental place!! We use Jump for Fun every year and always have a great experience. The customer service reps are friendly, the website is easy to navigate, and the choices are endless! The delivery guys are always on time! The bounce houses are clean and ready for play! You can't beat the prices or the service! VERY HAPPY CUSTOMERS!!! :) read more

Never use! They delivered a bounce house with splattered poop all over the inside and shorted me chairs I prepaid for. I called the company and the "manager" agrued with me and expected me to clean it and told me he gave the driver all the chairs so he does not know where they went. They never got the house the day they said they would, they waited till the next day while I was not home but I have security cameras and the driver never knocked on the door and helped himself in back. He was caught damaging my property and rammed his dolly with the heavy house on it into my table,chair,garden bucket, and garden bed bamaging a few bricks. I called the manager and he said there was nothing he can do and refered his workers as "bulls in a china shop." I also reminded him of the issues we had with the house and he refered the house to an ashtray and said "you dont clean out an ashtray every time you use it." I was floored. He refused to refund me my money and refused to cover the damages done. I asked to speak to the owner and he said " its like bank of america, you dont talk to the owner." I asked if they have insurance and he said yes, but when I asked for it he said that he has other customers and he hung up on me. During all this I was txting him and he kept saying goodluck and he also was blaming me that I had my table and chair out and I should not have fragile things there. What a joke this guy is. I have the video of the driver damaging my stuff and pics of the poop splattered inside the bounce house posted on my facebook, all the groups im connected to, sent to news stations, and will be trying to get the word out of this disgusting, unsanitary, uncaring company. Our kids health/saftey matters! read more

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i would never rent from these people again. first we called in advance to rent the bouncy house "frozen" for my granddaughters birthday party. they where late & then the driver was giving my daughter an attitude when she called asking where was he. i tried to get a partial or atlease a 10% refunded to me but when we called richard 310 308-2451 he stated that they don't do that but will give us a discount the next time we rent. i advised that we where not going to rent from them again because of the way they handled the problem. per richard then we have nothing else to say, i advised him that i will tell all my friend not to rent from them because of the bad service. that didn't faze him at all & stated he may look into it but will not give us any money back. there is nothing on their website stating they won't do any refunds. read more