Today, we had a team of three move us. Scott, Caden and Will were kind, hard workers who each had…read moregifts for all the moving challenges. They were fast and had packing expertise. We highly recommend booking them if they have an opening! We know we will be!

Absolutely horrendous treatment by the team supervisor. One of his movers was allowed to use the…read morerestroom which resulted in his urine flooding all over my bathroom floor. When the supervisor heard that I was on the phone with his boss he came out hot headed and threatened to throw my property out in the street. When I pointed out he'd just be paying for it because it's insured in the contract I signed with them. He then stormed off and had to have his boss call him to tell him to get back inside to do his job. This kind of blatant disrespect towards a client is unacceptable by any means. Not only did I never raise my voice or swear at him, he actually interrupted a conversation I was already having with my assisted living caseworker to throw this tantrum. I explained that it's common courtesy to clean up any mess you make and that if I had caused the mess I'd go to a dollar store for a mop and clean my urine off his floor. Apparently that's worth quitting and voiding a contract over, and threatening the private property of a client. Great job Ken, keep making your company look good. Honestly, if this is how they move a disabled person assisted by SLP out of HUD housing it's astounding to me they have a positive rating. I imagine it's the labor put in. They took several larger pieces in one go which sped things up. -Disregard owner reply. Literally nobody offered to clean the mess. I was told that they don't carry shammies or towels or mops and Ken explicitly said they would not return to clean the mess, after the super on the phone said the same exact thing. Do not believe the owner replies for a moment, I am the one who had to go get a mop and return to the previous property to clean it. The only reason I did it, is because if I didn't my caseworker would have had to. It's one thing to make a mess and then threaten the client and throw an actual storm-off tantrum, it's another to go into yelp and try to lie about what happened. Even worse every party involved mutually agreed that if you got urine all over someone's floor, accident or not, it's literally just common courtesy to clean it up. They simply refused to do so and asked stupid questions like "what would you do?" Only to have no proper response to "I'd clean it".

Was quoted a price after filling out the online worksheet and speaking to Ken. Signed the contract…read more . Ken then called and indicated the weight of the move would require them to come out for several hours the day before to prep the furniture and that I needed to sign a new contract . The new contract was 1200 .00 more .. started looking at the new contact and the moving materials were being charged on both days . He apologized , blaming the computer . The job went from 5300 to 6800 . Between the 2 day change and double billing for materials , requested my deposit back and found another company . The new company did it in one day for 3500.00 .

These movers lost my bed, a whole box of my belongings including tools. The had no respect for my…read morestuff, breaking items and generally being reckless with my things!

Jim and his crew are AMAZING. Jim was very prompt in his communicating and getting the job started…read more His pricing is very fair and he and this team work VERY quickly and efficiently. He has helped make a very stressful and overwhelming process much smoother. I highly recommend!

Can not recommend. Value for the price paid on a "full load" was not achieved in my opinion. I'll…read morelook elsewhere to finish the job

I had a used freezer we bought from a stranger that had to be defrosted once a month. I had a…read morebrand-new washing machine just over a year old, that was a water saver that cost me $750. Had to put 3 buckets of water in from another source to make the water level high enough to clean my clothes. It never spun the water out completely, so drying was over an hour. Buying new doesn't mean you get the quality you had been experiencing over the years. I went to Appliance Recycling with these issues. Came home with a super used freezer and used washing machine that works ten times better than what I had before. This washing machine spins out my water so well it only takes 30 to 40 minutes to dry the load of clothes. Energy saved. Freezer is exceptional. Didn't know how bad my old one was until I used this one. I think the appliances in the past were made with better materials and workmanship. I explained to the owner what I needed and he directed me to the machine that fit my needs. They offered me two different days of delivery so I might be ready for the installation and all went super. Problems solved. Suzannne R.

I had a washing machine that was broke, and a dishwasher leaking all over the kitchen so had to…read morethem both. I called these guys and they showed up the next day with a big truck and hauled them away for me. I live in town, and do not have a truck, so I found this service very convenient. The men that arrived were very professional and friendly. I highly recommend them to anyone looking to get rid of old appliances.

We needed help getting my step mother's furniture moved out of her assisted living apartment. The…read moreguys at Ace came had everything moved out in about 4 hours including having to take a big bed apart and move some delicate pieces. They had to drop some off at a south hill location and then drive out to our rural home to drop off the rest. They were great guys, on time and worked hard to get everything moved. And they stuck to the original estimate for the move. We were happy.

i called to set up a forwarding address for my move to Idaho. The staff have been efficient and…read morefriendly in helping secure an address. I would recommend this business to anyone looking for mail services.

Work was started on my project in February 2025 and is still ongoing 14 months later in April of…read more2026. I was promised a 4 to 6 week start to finish on this job. Juan's and his workers were rude and incompetent. Juan was often rude and one time was actively hostile and acted like he wanted to fight me. Juan's workers told me they had never done floors before. His workers continuously made mistakes (not cutting the flooring correctly, they had to buy extra materials because of mistakes, not using the correct tools, hiding mistakes, causing more damage, spilling stain in my concrete , not cleaning up their messes, leaving front door open three times when they left), they were often hours late or would not show up at all while I waited around all day with no one following up with me, eventually Juan avoided all my texts and calls as well as Broughtons. Juan was openly hostile on one instance acting like he wanted to fight after he had to fix a damage that did to my counters I had told Broughton numerous times that I was uncomfortable with Juan and his workers because of all the incidents but he said Juan had already been paid so Juan needed to fix the work. Broughton told me there would be no further payments needed from me if we continued to use Juan's company to finish and we only partially fixed mistakes and didn't have to redo the entire flooring and baseboards and I didn't leave a bad review, BBB complaint or complain to the insurance company or the owners of the company. Broughton later had told me that Juan had been lying to him and Juan stopped returning his calls then Broughton stopped responding to my texts and calls so after 2 months of no contact I reached out to other companies for estimates to fix the job that AllKlean had not finished. If Broughton and Juan were fired why did no one from All Klein ever contact me? Even during and after I hired the Idaho handyman to repair some of the work that left damages to my house, no one from AllKlean ever contacted me to check up or follow up. Broughton left the job unfinished and my new floors, baseboards etc damaged, with material left in my garage taking up needed space, my bathroom was left with the sink and toilet unattached for months until I hired someone to make my bathroom usable and my furniture in the garage or out of place because there was no flooring or damaged flooring in parts of my house. I hired the Idaho handyman to finish the job since no-one from AllKlean Klean would call me back and fix these issues, who said they can only do a "Bandaid" repair the replace entire flooring and baseboards to complete the job properly. The employee of the Idaho Handyman who did repairs wife works in AllKleans billing department. 3 other companies that came that give me a estimate to complete the job that AllKlean was supposed to do said it the entirety of the floors and baseboards and bathroom sink had to be replaced to fix properly. In October 2025 I received a final bill even though the work was not completed. I called and told the female in the billing department that answered the phone that work was not done. She put me in touch with the person that took over for Broughton. This person told me not to pay anything until after he and the GM came out and inspected the work that was done and both he and the GM would come to my house to inspect the job. Neither he nor the GM came out or called me to inspect the floors etc.. I called back after a week of not hearing from anyone and was told by a female from the billing department that she couldn't get ahold of the person in charge of my account but she would leave a message for him to call me. I never received any sort of correspondence from anyone regarding my job until the end of April 2026 where I received yet another bill saying that the work was completed (it's not complete after more than a year). I called Stephanie from the billing department and explained to her what was going on. She apologized and put me in touch with the guy that is charge of my job. I told him what was going on and he said that both him and the GM would come out this week to inspect the job. Which ironically is exactly what was told to me in October of 2025 and no one ever reached out to me or came by then. I understand that both Juan and Broughton were fired for the incompetent work they did. Since Broughton was fired why did no one from AllKlean ever reach out to me to regarding my job? I received no voice mails or emails or texts from anyone other than the billing department since Broughton was fired. I talked to the new person that replaced Broughton to oversee my job twice in the 8 or so months since Broughton was fired and both times it was I that reached out to him both times after I received bills that the job was done when it isn't done.

We had a leak inside our wall from a split air conditioner condenser line that had broken inside…read moreour wall. We had AllKlean come out based on the reviews. From the moment the salesman they sent our started talking, I could tell he wanted this to be a much bigger job. Since it wasn't going to cost more than a few thousand for the mitigation, a few thousand more for reconstruction and the mini split wouldn't be covered anyway, we decided not to file a claim and took them up on the 0% for 12 months loan. At the time I advised the salesman (Tyler Fox) that I had a preferred company for the new mini split and did not want to use the subcontractor he suggested due to a previous negative experience. He assured me that would be no problem as long as my preferred company would agree to subcontract under AllKlean that way they could use the funds from the loan to pay the subcontractor. He also gave me his card and assured me he would be available if I had any concerns. THAT WAS AUG. 9TH. The mitigation was completed Aug 13th. I was told that Blake from reconstruction would be contacting me within a day or 2 to schedule the reconstruction ( 2ft by 6ft hole in my upstairs hallway? about 20 square ft of flooring replacement, 2 new pieces of trim and a can light replacement downstairs with about a 12 inch area of ceiling that needs to be texture matched). I never recieved a phone call from anyone in reconstruction. I signed off on my bid for a new mini split on Aug. 15th. I never heard back from them to schedule the install. I called Tyler Fox on the 20th to find out why no one had contacted me and we had been waiting almost 2 weeks in 100 degree heat and no AC when our chosen subcontractor had said that once we signed the quote, they could get us scheduled within a couple of days. I never got a call back from Tyler or anyone else at AllKlean. I then called the subcontractor and was told they had reached out to Tyler to schedule payment for the minisplit and were told he would not approve those funds until the reconstruction team had finalized their bill. There was enough available credit to pay 3 times what the reconstruction should cost. There was absolutely no reason not to pay the subcontractor. So, now he will not answer calls or emails from me or the subcontractor. We have tried several times. I have also called into the main office several times since The 20th to try to get this resolved as the top floor of our house is extremely hot and we just want that ac unit to be installed. After complaining that I still hadn't heard from the construction team more than a week after I had been told they'd contact me, Blake finally called me back to schedule a consultation on Thursday the 21st. I told him the most important thing was to get a new minisplit because we'd been miserable in the heat. He said they had to complete the construction work so they could make sure there was enough left on our loan. I pointed out that the available credit after the mini split would still be more than double what the construction costs and we wanted to get the split installed ASAP. He had 0 sense of urgency and no compassion for the fact that the heat was making our house unusable except in our primary where we have a windows unit. I got 2 quotes from other contractors that were less than 1/2 what Blake was saying the minimum would be and decided just to pay a different contractor cash for the reconstruction. I called to cancel my appointment with Blake on Friday the 22nd. Someone in customer service (Hannah I believe) assured me that I would get a call back by end of business Friday. I did not. I then sent Tyler Fox an email Friday night detailing how unhappy I am and why, requesting that the loan funds be used to pay the subcontractor and letting him know I will not be working with Allklean for the reconstruction. I waited all day Monday.and today and still have not recieved any type of response from Tyler, Blake. From the get go it has felt like Tyler was trying to find additional things to charge me for/pad the bill and when I gave pushback, all communication stopped. Am I being hustled here? That is how this feels. I know thos is a small job and the commission is probably pretty small but that doesn't mean I should be treated like an inconvenience and ignored. And the incredibly disrespectful and unprofessional way that Tyler has delta with the subcontractor is really problematic in my opinion and I think that they will be hesitant to do business with Allklean in the future. I called 3 times today and even left a vm on the owner's wifes line. I contacted someone I know who is an employee saying hey I just need a callback. He forwarded my message to Skyler his boss and that was several hours ago. I didn't want to leave this review as I hate to do that to a local company. But people should be warned as this situation could not have been handled worse.

Could not have asked for a better moving experience. Courteous, professional, and reliable movers…read more I did have them come out before and give me an accurate quote, so no problems after the move. Excellent. Five stats!

The person I spoke with was respectful prompt and very nice, and I appreciated their communication…read more However, I did run into some concerns with the pricing. I was originally given an estimate of about $250, but as we continued talking, the price kept increasing and eventually reached around $400. While that amount is still within the range of what I've seen elsewhere, the way it changed felt a bit unexpected. I understand my grandfather lives a bit outside Spokane, but I felt that transportation should have been included in the overall quote--especially since I explained from the beginning where the pickup and drop-off locations were. Being told there would be an additional $100 gas or transportation fee seemed excessive, especially for a relatively small move. No hard feelings toward this company; I just want others to be aware of all fees and ask for a clear, final estimate before making a decision. Transparency is important, and it helps everyone feel more comfortable with the service.