We needed a metal shed taken apart and removed. The woman who answered the phone was very helpful and friendly in scheduling. Frank and crew arrived on time and had it taken apart and removed within half hour. They cleaned up the yard debris and hosed down the area. Highly recommend this company and crew! Will call again if needed. read more

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I spoke with Zach and Nick to set up both a move and junk haul on 06/12/23 from a storage unit to my new home. I gave dimensions of the storage space and was told they would be able to accommodate. A majority of my belongings were to be hauled off to recycle or donated to shelters. 2 very distinct piles were made. One to be moved and one going to landfill. They hauled off one load to the dump station, while leaving my possessions to move to my new space with my mom and self at the storage unit During this time my mom and I came across personal and sentimental items. We made a very small pile, 25 ft away so as not to mix or confuse with any donations or junk. I would have placed in my car, however it was filled with breakables. They finished loading their truck with: landfill and my pieces to move. Confirmed they had everything separated, however there was no line of demarcation between the two. They moved me in, were extremely rushed because they had a hot tub removal they were late for, and ended up scratching my wood floor with my 600 lb entertainment center. I was able to buff it out and use a stain to repair it. This is not my complaint A few days later, while unpacking I noticed I did not have some of the boxes from my special pile! It was 2 boxes , brightly colored, full of Christmas ornaments over the last 53 yrs. Tearing up writing this review. Childhood ornaments, given by beloved grandparents who passed, paw print in ceramic by my dog who is no longer with my. Ornaments from the orphanage from where I adopted my daughters, bronzed baby shoes, Ornaments from my daughters childhood in Russia and a series of collectibles, My girlfriends of 45 yrs( every yr since high school we give one another an ornament) The lost symbols of precious memories, gone I called the company immediately to report. Nick or Zach stated they would look at the donation sites and never got back to me I recently called to ask for compensation, even though there is not a price tag on my items. Nick is very young and was very dismissive, however stating he was sorry but there was nothing he could do. Clearly unable to understand the impact this would have on a person. I asked to speak to his boss, but was told he was in charge and there was nothing his boss would do as far as compensation. He hung up on me I neglected to state I am missing a box of pictures and collectibles, which included 2 expired passports from my children from their country of origin read more

I had a great experience with the removal of my dining room set. They scheduled for the same day that I called and arrived on time. I appreciated that they were careful about removing the glass from the table and hutch as I was concerned about it breaking on the way out. They were fast, efficient and professional. read more

Junk Xpress - 30 plus years of great memories. Time for an upgrade! - Junk Removal & Hauling Near Me - San Francisco, California

As simple as it gets and one of the most competitive prices around in the Bay Area after calling around to a few places. Called to make an appointment for the weekend and booked them for both Saturday and Sunday at around the same time to dump a storage unit. Zach reached out to me to coordinate location and time and they came pretty much on time, gave me the pricing information, and all I had to do was tell them what to get rid of. Simple as that! Their truck is 12 cubic feet to give you some idea but we dumped half of our 10'x14' storage unit that was filled to the brim with furniture, boxes, etc and will be dumping the other half today (which likely won't require a full truck today). Great people to work with, would recommend them to anyone! I would recommend scheduling them in advance as last minute pick ups are not ideal for them given they have a tight schedule and are usually booked out same day. read more

I want to say thank you to Zach and all of the team at Junk Xpress. We had to do a major hall of my dad's hoarding. My father is a wonderful person - however he would not throw nothing away. The team was amazing. They were responsive, responsible, friendly, thorough, and very professional. They helped haul everything away - and really made an incredible difference in our lives. You really did a great thing Zach! Appointments were made with ease - everything flowed smoothly. I cannot stress how helpful this company was! I was raised in San Francisco - and now live in New York. We needed this whole to happen last minute and of course I use Yelped as I do in New York to find companies that could perform the task. Junk Xpress' stunning reviews are incredibly accurate. Add me to the list of fans. You cannot go wrong with Zach and the team at Junk Xpress! read more

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Want your spring cleaning done faster? I just had a completely impressive experience. I had a couch, a door and a dresser​ I wanted to get rid of in a hurry on a Saturday afternoon. I submitted Yelp bids to six companies, including my phone number. I practically got an immediate response (4 minutes) from Junk Xpress - an email and call. In fact, they were​ the only ones who called and it was before anyone else even sent an email. Zach confirmed a few details, quickly gave me a price and was willing to offer a discount. Two guys and a truck were at my door only 15 minutes from when I hit send to submit my ​request! They were nice, professional and fast. Plus, they asked a couple of times if I had any more​ stuff and I found a few extra pieces of junk to send away in the truck. It was amazing. Bonus, they take items to local donation centers so fewer items go straight to the dump. read more

Zach and Kevin from Junk Xpress came out this morning in the rain to help remove some things from my place. They did an excellent job and got everything removed in 10-15 minutes. I also think it is great that Junk Xpress works with local donation centers and family recovery programs so that not all items go straight to the junk yard. I would highly recommend them for any of your projects. The price is reasonable and you won't be disappointed with the service. read more

Junk Xpress - After: All cleared out - Junk Removal & Hauling Near Me - San Francisco, California

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Zach and his colleague were able to come clean my garage 16 hours within me requesting a quote. On a Sunday too They were professional and quick, getting the job done in about 15 minutes. read more

Junk Xpress - Before - Junk Removal & Hauling Near Me - San Francisco, California

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This company sucks. Don't use them. The first time we used them, they were four hours late. They were quick and efficient, so we thought we'd use them again. The second time we tried to use them, they said they'd come at 11am. At noon, we hadn't heard from them so we called and they said they did a drop off at the dump so they could have an empty truck, and said they were en route and would be here any minute. They didn't show up. At 1pm, they said they had a flat tire and would be here by 2pm. At 2pm, they said the flat tire wasn't fixed and they didn't know when they would be here. At 2:30pm, they said they were just leaving another job (not empty truck) and would be here in an hour. We ended up hiring another company instead. We hired Bay Junk and they got here in about 40 minutes. Junk Xpress delayed every hour, time and time again, with all kinds of excuses, and their excuses didn't even all line up. They lied to us, and wasted our time. We wish we had never called them. In short, don't use Junk Xpress. Read the one star reviews and you'll see all kinds of other bad reviews. Use literally any other vendor. read more

YIKES. The only positive thing I might state is this small business was able to serve me same day. I'm ok if people are running behind, but over 2 hours late is not acceptable. I was notified of the crew running late, but was contacted by 3 different people/teams, and they were unaware of my situation, amount of items needing removal, or what I had communicated to the 'boss'. On my first call it was requested of me to send a video of what needed to be removed; which I complied. After I received a quote, I provided my address, and 3 hours later, we were moving forward. A two man crew arrived (no masks, no hand washing, zero concern for safety). One hauler was on the phone with his boss literally fighting about a paycheck issue and hours worked (inside my home) - I could hear the owner on the other end. This went on while another hauler tried to swindle me and told me my payment would be $200 more than what I was quoted. Next, I took control and told the haulers what I was quoted, what needed to be removed, and how to behave. They proceeded to just drag the items down the stairs with a crap attitude, you could hear glass breaking on each stair. The two man team flooded my sidewalk first, then carefully added items into a truck that was dangerously full. I watched the team pull away once complete. This team refused to take items that were not in my video, but quoted to me. There are many players in this industry, please AVOID THIS COMPANY. Also, never pay via Venmo, always insist on an invoice. Zach, let's hope you improve your little company, and image. read more

Helped me get rid of some yard clippings on very short notice. Prices after some mild negotiation came in about 30-40% lower than competitors' initial offers. Showed up exactly on time, fully masked (weird thing to have to include in reviews these days...) This feels like a small company with good people who are just trying to do right. read more

These guys are a scam. Horrible to work with. Hate the way they treated my crew. They didn't want to pay my guys. We are a professional crew and take pride in our work. Maybe they can get away with this with other crews but my guys won't be back. All of that bad blood makes a bad business. If anyone is thinking about using these guys for leads, just don't! . And customers beware! read more

Same day haul, intact they came with a truck within a couple of hours, I sent pics showing what needs to be removed junk Xpress gave me a quote and stuck by their pricing! Really impressed with the service, will refer and use them in the future! read more

The best!! I'm a first-time customer, and I'll definitely be back. Quick, professional service. Super grateful for these guys, especially Richie, Freddy, and Jimmy. I had a bed and desk to remove from a 2nd floor apartment. I sent a message on Yelp for a quote this afternoon. Within minutes, I got a reply. Easy phone call and coordination to arrange the pickup. They offered come by in the evening. Now, it's 6pm, and the furniture has been removed. What a relief! Thank you so much! read more

Booked a Sunday Appt on Thumbtack, got an estimate in less than 30 mins, Crew called an gave me ETA, showed up and got right to work. Picked up old mattress, box spring and frame. No problems, paid and done. Supervisor called and made sure everything was done and I was happy. read more

Junk Xpress got back to me RIGHT away. They were incredibly friendly and efficient. I needed some cardboard from large purchases (ok, a LOT of cardboard) taken away and a couple pieces of furniture. Junk Xpress gave me the lowest price, came quickly, and moved the items even more quickly into their truck. I seriously could not have asked for a better service. I used the compare option on Yelp, and these guys were the best even when I compare the bids from other places. I'm so grateful!! My best friend is moving, and I have recommended these guys to her wholeheartedly. I don't leave a ton of reviews, but if they are good enough for my best friend then I wanted to pass on a review to others as well. read more

Within 10min of my quote, Junk Xpress responded quickly. Gave me a reasonable price and date of pickup. Zack called and came way before the schudelued time, quick and easy. I would definitely recommend this company. Thanks!!! read more

These guys were awesome. I recently moved and once I got to my new place, I decided that I wanted all new furniture. I scheduled an appointment with these guys through yelp, they were very prompt in responding and setting up an appointment. They came within the time frame they said they would, and even called a day before to see if I wanted to get my stuff removed early. Additionally, despite the big stuff I had them remove, they were in and out of my place in 15 minutes. And their prices were very affordable. I would recommend this business to anyone and will definitely use their services again the next time I need something removed from my home. read more

What a great service. They were prompt, communicated well, friendly, worked quickly and did a fantastic job overall. I would highly recommend Junk Xpress, and I'll definitely call Zach for any future needs. read more

Junk Xpress - Lots of junk! No problem. - Junk Removal & Hauling Near Me - San Francisco, California

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Just moved to SF from Europe into a totally empty place. With today's packaging standards, our place was unfortunately quickly filled up to the ceiling with cardboard, plastic and styrofoam from all the furniture. Thankfully we found Junk Xpress: our trash saviors! They matched the price of any competitors and were able to give us a one hour window within 24hours of our call. The guys came on time and were happy we'd compacted the waste as much as we could. Despite us having a few more boxes than on the picture we sent for an estimate, the price stayed the same and was decent. Simple, fast and cost efficient: what more do you want? They also do not use landfills, which is a plus in my book. Go for it! read more

Junk Xpress - Junk Removal & Hauling Near Me - San Francisco, California

I couldn't have been happier with the service. I first called 1-800 Got Junk since their ads claim they're available within 90 minutes, but they claimed they couldn't make it to my place all day that day. Put in for a quote on Junk Xpress' site and had a call back in 2 minutes. Two hours later (as communicated when making the appointment) a couple of guys showed up who quickly and processionally removed the furniture and other items I needed to dispose of. I would happily do business with them again if I ever needed a junk removal service again. read more

So it's weird to Raven bout a junk hauling service, but these guys are absolutely the best of almost any service we've ever hired! We put out a request for some quotes to take a bunch of boxes and assorted junk for us - we've been spending our shelter in place cleaning out our storage area, getting rid of things we just don't need - several places never even bothered to get back to us. Zach at junk express got back to us almost immediately with a very fair quote. Which would've been good enough - but then we added about three times more stuff than we thought we had and the quote actually didn't go up by very much. The workers came promptly exactly when they said they would and took out boxes and boxes full of Stuff we pulled out of storage and closets etc. etc. They wore masks, kept their social distancing and had our basement cleared out in a matter of minutes. At this price we were able to give a decent tip Dash we so appreciate them coming in a few days notice and with many more boxes than we thought we had. Zach kept in touch with us the whole time and confirmed with us the night before. Can't ask for better more fair service - thanks so much! read more

Professional and courteous service from the booking with Zack to the end. We took apart backyard deck and needed to do cleanup. They did a great job for reasonable price. We are very pleased with the service and will use them again. read more

Junk Xpress - Before - Junk Removal & Hauling Near Me - San Francisco, California

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I had used this company in the past and I was happy until today. I hired JunkXpress with the understanding that they would recycle, donate my things to shelters, and give my things to places like GoodWill and last resort the things they couldn't save would then go to the junkyard. They promoted this and this is why I hired them. I received a call from the owner of China State Park in Marin County, CA that they have found my belongings illegally dumped in their location along with some other folks belongings. He said it was the worst illegal dump he had ever seen. I am very disappointed and disgusted with this company as I hired them to do their job and to do what they promised. And that was not to take my money and dump my things illegally in a state park! I advise anyone that considers this company to go elsewhere. They need to loose their license and have their company shut down. What a shame makes me feel ill that my belongings have now been added to landfill. There were so many things that could have been donated to shelters. :( read more

Our experience with the Junk Xpress team was amazing. This was a difficult move for me because we were downsizing from a 3 bedroom house to a 2 bedroom apartment. Zach was extremely patient and supportive. He was flexible about return trips as we determined what we could actually take. In addition Zach was able to work within my budget to get the job done. They were quick, professional and demonstrated a true concern for their client. I highly recommend this service and will use them again if needed. Great work Guys! read more

Zach* and his team are amazing! We had some odds and ends laying around our office (old, rickety chair sat on by one too many butts & some giant coolers from our office party), it was so awesome to finally get them out of our space. I had gotten previous quotes from several other removal services in SF, Hayward and the East Bay with the only available pickup dates well into February, and Zach made same day pickup easy as pie. I sent over pictures via txt of the things we needed hauled away, and within an hour everything was taken care of. (This is especially impressive since our office is on the 3rd floor in a super inconveniently placed loft building in SOMA-it has terrible parking.) If we ever need anything removed from any of our offices again, I know who to call: Junk Xpress! *I hope this is his name! Sorry if not. read more

I entered my specifics online and Junk Xpress responded before I could pick up my phone. Zack was in the neighborhood and said he would give me a quote. If I was happy, he would remove my "junk" right then. Everything was completed within 30 minutes from beginning to end. I can't believe how quick and effortless the entire process was. Thank you Zack! read more

I had a dozen 33-gallon bags of trash I needed hauled away. I had dragged them out in front of my house, so all the two guys had to do was load them onto their truck and get paid. Easy, least five minute task. They showed up on time, were masked and polite. No complaints whatsoever. I knocked off a star because the cost was a good 25% higher than the high end of the estimate I was given online. I understand the estimate was not binding since they aren't able to see the stuff, but 25% is a pretty significant difference considering my description was quite accurate. read more

Ok I had no idea this is a newer company! There is something to be said about instant gratification when you have so much to get rid of (in my case I had to get rid of stuff just so I could make room to get rid of even more stuff!). Zack was super communicative and got back with me right away. In less than 3 or 4 from my initial inquiry, I now have the room to work with to get other stuff ready for a second purge! Background on me: I'm a widow who is moving my entire life across the country. Going through stuff my husband and I accumulated over our 25 years together isn't the easiest pill to swallow. But I'm determined to downsize as much as I possibly can for the sake of my sanity and movers. Seriously consider them! Especially if you are somewhat together with what needs to be gone but love instant gratification! Thanks so much guys!!! read more

Jake, the person who serviced our call to haul away a tree stump that I estimated to be 250 lbs., was the consummate professional. He promptly responded to my request for an estimate, and consistently updated me with any pertinent information. He spent an hour singlehandedly chopping, loading and hauling away a stump that was closer to 400 lbs! Total miscalculation on my part! Despite that, he honored his estimate (though I was compelled to pay him more). He's a stand-up person, and I would recommend this company to anyone that needs "junk" hauled away. read more

Junk Xpress - Junk Removal & Hauling Near Me - San Francisco, California

Like most of us in these covidious times, I've accumulated a lot of boxes and I've gone through bouts of ordering things I don't need and a weird Marie Kondo streak. And for it all, Junk Xpress has been there! When I needed a bunch of random crap hauled away, they responded within the hour and showed up within 24 hours. I've used them 3 times in the past year and will be a customer for life. Easy breezy my garage and house are so cleany! read more

Everyone here was fantastic. They called within minutes of me booking an appointment to let me know what to expect. The haulers called to give me a half hour heads up that they were on their way. They cleared out my junk within a few minutes for about half the price I had quoted from other companies. I'll totally use their service again next time I need some stuff gone. Thanks fellas! read more

Great company, super responsive, friendly and professional. We had an almost impossible situation - an 18 foot shuffleboard table at our office that we had to get rid of for space reasons. Junk Xpress responded within minutes or my initial inquiry and were very responsive from that point on until the job was complete. They were able to remove the table flawlessly and even cleaned up after themselves. Very impressed and would definitely use them again for all future junk needs. read more

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DON'T PAY them until they FINISH THE JOB! DON'T give them your CREDIT CARD NUMBER! I hired Junk Xpress (Zack's team) to remove our construction waste in Dec 2019. The price we agreed on is $730. However, after they worked for 1hr, they called me (I was out during that time) and said they cannot fit all the trash in the truck. They would collect $400 for "initial deposit" and come back later. I agreed and gave them my credit card number. Later that day I found they charged us $400 for THREE times, which is $1200 in total. I asked them and they blamed Square for charging users multiple times. They promised to refund me ALL and charge $730 in the end. 2 days later they came back and finished the job, then charged me $730 on site. I thought it might take a few days for the refund to go through, so I paid again. BUT the refund never happened. I tried to dispute it with my bank, but Junk Xpress just rejected it without any evidence (I kept all text messages with Zack). Everytime I contacted them, they either said "Zack has relocated to the San Diego team", or "I will look into it" and never replied. So DON'T PAY THEM UNTIL THEY FINISH THE JOB! (I just saw Loren A.'s post on Yelp on Aug 7 2020, which has a similar story) DON'T GIVE THEM YOUR CREDIT CARD NUMBER! Update: I just found the receipts through Square. There were TWO $400 charges at 11AM that day and ONE $400 charge at 2PM. So it wasn't Square's bug. Junk Xpress just stole $1200 from me and they are LIAR! read more

Awesome service and at an affordable price! Would highly recommend for anyone who needs help clearing stuff out. Had a bunch of old furniture after moving into a new house and they did a great job of not only coming to get it all, but moving it through a cramped stairwell without scratching any of the walls and being overall respectful. read more

PLEASE BEWARE!!! Do NOT hire! They are very UNprofessional. Their employee's left items behind at my jobs storage facility where they were hired by one of our tenants to remove the contents of a unit and Junk Xpress guys conveniently left items (a Queen and a Twin Mattress along with the frames). I called this morning and when i called from the business line they did not answer and they did not answer the call from the person who hired them. They did answer my call when I called from my personal phone (kinda suspect, right?). The woman who answered the call used the excuse that the guys who left the items there couldn't take them because their truck was full and they had another job to go to afterwards (??? I guess they don't pick up all the items from the jobs they get paid to do? I looked at my cameras and their truck was half way full but maybe trying to charge extra by saying it was full). Now I know they are aware as she remembers that items were left behind. I called back later to see when they were coming to remove items from facility and again the same woman (I think her name is Annette) answered and said that she tried calling the drivers but they were not answering her calls (*scratching my head* why wouldn't your employee's answer work calls when they were answering calls here in the facility yesterday?). I called back a few more times to get an ETA of what time they would be in to pick up the items but no one answered anymore. At this point, they know the numbers I was calling from (SMH). I work for my business where our customers come first and we resolve or explain any problems but not leave our customers hanging without any type of answers. I know sometimes mistakes are made but they are doing nothing to fix this. I guess they don't care, they already got paid for the job and just don't care anymore. Shame on this company!! It's now the next day and I called back today the same woman answered and when I told her who I was she hung up on me and when I called back, she doesn't pick up all of a sudden (so unprofessional). You don't hang up on someone or cut communication with an issue they made happen. I myself handle the situation head on and give details and help resolve the problem to my customers or make to make them aware we are working on it. I guess their way of handling issues are to just hang up on you when it gets bad or just cut all communication with you if you have an issue otherwise they answer the calls promptly. Hopefully no one runs into issues with them or they will avoid you. I just threw away the flyers I requested from them to refer our customers to their business. I would not refer anyone to this place again. I'll be referring my customers to another junk company and letting them know the way this place works when they ask. They finally sent in a guy in today to remove the items, after having the items for over 2 days. read more

Junk Xpress - The items left behind by 2 guys who work for this company. - Junk Removal & Hauling Near Me - San Francisco, California

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No call, no show. No reply to follow up. If you value your time or are on a deadline, definitely do not hire or plan to rely on this company. Really unprofessional and inconsiderate, especially surprising because they were quick to reply to an inquiry and schedule a pick up. But that doesn't do any good when they don't keep the appointment or at least reach out to cancel. read more

These guys were amazing. The worked on a very warm day, moving out my mother's condo in less than 4 hours.It wasn't easy, the condo was on the 4th floor and some of the furniture could not fit in the elevator so they had to walk down using the stairs. The crew were friendly and professional; Zack, the leader was on time and was extremely helpful. I would use this company again! read more

Terrible service. They quoted me $700.00 over the phone after reviewing several pics. Upon arrival, they requested $978.00, which I agreed to. They were here for an hour removing backyard junk when one of the guys suddenly knocked on my door and said --- they needed to go to another appointment to dump a few mattresses that they would be back in two hours. So, they collected $450.00 and never came back. We reached the person in charge once, he said, he'd look into it and call us back, and never did. We tried reaching them again several times where they sent us directly to voicemail each time and never responded to text messages. All in all, they collected payment and left our backyard in the worst shape. Be careful! read more

We called Zach today (a Friday) at 5:45pm and asked if they could pickup a couch, coffee table and a shelf. He gave us a VERY RESONABLE price. We asked if he could pick it up tonight, and in 1/2 hour they came and not only took those items but took away additional items for a minimual amount. Excellent service, outstanding price. read more