Denise took great care of our dogs! I love how flexible the hours are and how she's willing to even…read morecome get your dogs if you need her to do so. One of our dogs had never been boarded before and I was very concerned about him, but she reassured me via text. Everything was going well. He also needs multiple medications and she strictly followed my giant list that I wrote out for her. Neither dog seems stressed and both were happy to see us when we pick them up. I would recommend

We have a gorgeous dark chocolate poodle, Gyzmo, who loves attention, playtime, and grass. We…read moretoured 3 other boarding facilities in the Happy Valley area but none of them were as good as the Pampered Pet Lodge. We wanted a place that was comfortable and not too overwhelming since it was the first time he would be boarded. They have a great clean space, it is on a farm, and only 4 kennels, so they don't have too many dogs at a time. They take pictures/videos of your pet and send you regular updates. They also have regular potty breaks and playtime. It was a great place and Gyzmo even made a friend. The online application was having some issues but a quick call/text and they were able to take my reservation. I boarded my pup for 2 nights, the fee for a puppy (Gyzmo was 5 months) is a little extra, but it was worth it since they go the extra mile to make them comfortable. They will be my go-to border from now on!

Wonderful staff! My dog spent a week there (his first time) came back happy, worn out and the same…read morepup as before! I would highly recommend, especially as a helicopter dog mom :)

The owner Sam is deceitful when it comes to hiding fees in 12 page documents which result in…read moreovercharging. We had two small dogs and one medium dog boarding overnight. Cost advertised for large kennel is $55 per night. They stayed one nite, bill was $264. She insisted that she gave us a discount and the cost should be $55/dog for one kennel and charged us for two nights. Dogs were there about 25 hours. Unbelievable. Charges were refunded and she told us never to come back. She could not justify her charges to what was advertised on her website. Also, entering in the front door it had a very strong urine smell. Not clean at all. Just beware... Owner is not honest.... I have two other witnesses.

I had been getting ready to put my pup on anxiety meds because she was licking her paws incessantly…read moreor waking me up at 2 am. Her vet and i discussed options when diet changes did not work. As a last ditch effort, before meds, I thought variety might be helpful...so I googled looking for a dog walker and found Trixie Pet Care. Best thing I could have done. Trixie Pet Care/Denise's time with my girl stopped the licking and 2am wake ups. At this point i think i need Denise more than my dog. Denise is AH-mazing!! My dog loses her mind when Denise shows up. Yes, I am smacked in the face with my girl's excitement to see Denise, because there are times we cross paths when i work from home. IMy girl loves her "walkies" with Denise. Loves! Is there any better endorsement than your dog pouting or cold shouldering you when you walk through the door because you are not who they expect? I may be my dog's "alpha" but Denise is my girl's favorite buddy

I have two cats who can only eat wet food due to health issues, which effectively kills the idea of…read moreleaving the big bowl of kibble and water and taking off for the weekend. Asking friends to come twice a day is a burden, and I've had other pet sitters in the past that I'd need to check in with to hope they showed up that day. Fortunately, I found Denise at Trixie Pet Care and spent a few stress-free days out of town AND came back to happy cats! The first thing I was surprised by was Denise's instant rapport with the cats. They can be standoffish, like most cats, but when she entered my home, they ran up to her! She was completely comfortable with my giant Maine Coon children and they were not afraid of her at all. While we were out, I deeply appreciated the texts every time she was there, photos of what they were doing, and updates on their state of mind (spoilers: they were either playing or sleeping). The way they were acting in the photos let me know they were not stressed and hiding, but rather out and about, eating, and living their best cat lives while I was on vacation. Words cannot express how valuable Denise's services were and we will only use her as our pet sitter from now on!

I work a lot so I bring my pup in to west linn for half-day socializing & energy runoff. He comes…read morehome EXHAUSTED & I joke that I could practically just slow the car down and open the window for him to leap out & go inside in the mornings, he's that excited to get there with his friends! Staff is friendly & keeps you informed; also very proactive when they suspect there may be signs of illness to make sure all stay healthy. Definitely worth it for us & my pup has really matured having the added structure to his training.

Been bringing my pup here for six months now. Tried them out based on positive reviews. I can now…read moresee why folks like this team so much. My dog loves coming here and the staff is very engaged and aware of what's happening with your pup. They noticed a tiny bump on his head (he had prior to coming) and six months later remembered that bump when he had surgery on it. Their staff is always friendly, seem to love the dogs, and take their time answering any questions. We're very fortunate to have them here. My only quibble is that you don't actually go in to their facility. You arrive, call, and they come get your dog. (At pickup, some folks don't even get out of their car -- the staff opens car door and pup hops in.) So, I haven't actually been inside though they do have tours on Saturdays when they don't have dogs running around. I was put off by that initially, but from the pics I see and how much my dog loves it, I'm fine with it. A nice perk is they take really nice pics of pups for their Instagram page, including the one they took of mine here.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Molly loves going to play here! The best ever, super caring ladies to welcome her every time. We're…read morevery fortunate to have discovered them!

My Great Dane had a lovely stay. My dog is more comfortable in a home environment, not in a cage…read more This place was perfect, like a visit to grandmas house. I picked my dog up and she was happy and had a great day. Highly recommend, perfect location near water rafting activities we did on vacation in the area.

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.

Great service and communication. Dogs alway have a great time and get super excited as we get…read moreclose.

My pups, Milo & Harper, absolutely LOVE coming here. Every time we turn down the street to enter…read morethe gate, they immediately recognize where they are and go nuts with excitement! I know they are well taken care of at this wonderful, friendly place. Highly recommended! Excellent communication!