This place came highly recommended and did not disappoint. Our dog stayed 9 nights and had a blast!…read moreIt really made our vacation that much better knowing she was having so much fun at "summer camp."

Wonderful!!!! Personal attention for the dogs and great customer service. Dogs are happy and smell…read morefresh when we pick them up. They carefully pair them with an appropriate play group. Staff has squeezed us in when we were desperate. Rates are super reasonable. I love supporting this family business.

I moved to Gresham about 8 months ago and immediately found Countryside. I'm so glad I did. I take…read moremy bulldog once a week for daycare and quite often to be boarded. In February, she developed an eye ulcer and I was sure I would have to cancel my trip. I called and told them what was happening and asked if it would be possible for them to administer the eye drops every day. They were so accommodating! They made sure she got extra attention because she couldn't play with the other dogs and updated me every evening on how it was going. She came home happy and healthy. I would highly recommend them.

They do a great job for us. Good, friendly staff, care about pets and families, clean place.read more

This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

I have been a client of Townhouse Petcare for at least 25 years and never once considered changing…read more I am totally committed to their FIVE Star Customer Service and knowing my dog's groom will be absolutely perfect!!! Jack loves Kathy, his groomer. She goes mega miles above and beyond to ensure he smells like daisy, is a cute as a button and happy as a clam. Sky, the manager, is a pleasure to work with. She knows her clients well and makes each visit a "happy day"!!!!! Thanks to the entire Team at Townhouse ~ you all do a terrific job ~ so grateful for you.

Always a great experience for my Gabby with all her grooming and boarding needs. Highly recommend…read morefor people who love their doggies and want them loved when they have to go out of town and can't take them.

Wonderful staff! My dog spent a week there (his first time) came back happy, worn out and the same…read morepup as before! I would highly recommend, especially as a helicopter dog mom :)

The owner Sam is deceitful when it comes to hiding fees in 12 page documents which result in…read moreovercharging. We had two small dogs and one medium dog boarding overnight. Cost advertised for large kennel is $55 per night. They stayed one nite, bill was $264. She insisted that she gave us a discount and the cost should be $55/dog for one kennel and charged us for two nights. Dogs were there about 25 hours. Unbelievable. Charges were refunded and she told us never to come back. She could not justify her charges to what was advertised on her website. Also, entering in the front door it had a very strong urine smell. Not clean at all. Just beware... Owner is not honest.... I have two other witnesses.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Jenna and Casey have watched my fur baby Max several times, lasting from a couple of days and up to…read morea full week. I like that I received frequent photos and updates about how Max was doing and what they did that day (walks, playing with other dogs, lounging on the couch, and snuggles with their family). Max loves them! Whenever I go anywhere without Max, they are my first choice and in highly recommend them!

From the owner: We host small to medium dogs in our home and treat them like family. We are also able to host small…read moreanimals and provide drop-in care for cats, dogs, rabbits, spiders, you name it!

We have boarded our dog here many times and appreciate how well the staff takes care of our pet. He…read moreis always happy to go when we drop him off and pick him up. Our dog got sick during one visit and the staff communicated clearly with us and took him to the vet and helped us navigate the issue from out of town. It means everything to a dog owner to know our pets are in good hands when we are away!

My dogs love going here! They practically pull me through the door to get inside. I love the…read morepictures that they post on their FB and, when I'm lucky enough to have my pups there on a picture day, they always look happy and like they're having fun. They've been going for months and come home tired, which leads to better behaved dogs at home! Their packages are a great deal and, as soon as I'm back from my next trip, I plan to buy another full-time package to send them once a week. My youngest dog is very nervous around people, so I know that he wouldn't be friendly at all if he didn't have a good time there and he always goes right up to the people at the front when we come in. I have no hesitation about bringing my boys here. I also know that they actually do vet checks for vaccines because my vet missed one of my older dog's vaccines that he had from before and Pawz called me about it. We got it all sorted out and he was able to attend!