Paul and his crew did an excellent job tinting the windows of our home. Some of them were very…read morehigh up and required a 14 foot ladder to reach. Paul handled that tough area with no problems. Paul was professional, timely, and answered all of my questions. After the initial install he came back to do one final check to ensure everything was done well. I would work with Paul again.

BLUF: Paul comes across as a professional charismatic business owner, however I paid cash and then…read morehe ghosted me after I discovered his team damaged new custom racing seats (worth $14,000) during my tint installation. DO NOT bring high-end vehicles to this small business. Instead, choose a larger company with routine experience on premium vehicles. You may pay more at a larger business, but you're vehicle will be serviced correctly the first time. (Long Review) I usually go out of my way to support veteran or black-owned businesses, it's unfortunate this will be the last time I do so after experiencing yet another janky experience from this demographic. I used Paul before for window tinting on my house, his team did a great job and I figured he'd do a fine job on my dream car. The dealership recommended their own tint and PPF shop, but I was sure Paul would take care of me. After taking delivery of my new car, I brought it to Paul for his service. I spent around $3k for tint and PPF, yet Paul failed to QA/QC the work from his team. I acknowledge mistakes will happen, however he kept my new car for 5x days only to release it to me with multiple mistakes present. I've had tint and PPF on cars before and it only took one day, but I trusted Paul's judgment. I'll give him credit, he took accountability for the mistakes and offered to fix every issue. Per Paul's request, I paid him in cash and he asked me to come back next week to review the tint and PPF confirming everything adhered to its surface. After taking the car home, I noticed the seats were damaged with deep creases and muddy footprints on the back of my carbon bucket seats. The installer neglected to properly care for the interior while installing the window tint. In addition, the driver-side window made a "crunchy" sound when rolled down after the tint cured. I immediately messaged Paul and he gave me a call the next day asking me to come to the shop. Paul was happy to review my problems and made note of everything. He even brought out his installers for some real-world training on what not to do... Of course I didn't like my car being used for training purposes, but I appreciated him trying to train his inexperienced staff. We also discussed the leather seat repair and he requested I secure a quote from the dealership. He then told me his admin clerk would give me a call the following day to set up a new appointment... she never called. I tried helping out Paul by not only securing the dealership quote but also securing two third-party local leather repair quotes. The admin clerk followed up with me a few days later to bring my car back for service. I chose to bring the car back the same day they texted me around noon. Paul appeared to be stressed and wanted to drive me back to work IN MY CAR after I had driven to his business... for unknown reasons, he would not use his company vehicle to take me back to work and he declined to offer his pickup service. Once again, he wanted to keep my car overnight and pick-up tomorrow; again not offering to pick me up. Paul did a great job with repairing the window tint and PPF, but he avoided speaking to me. His admin clerk secured my car and brought it to the front of the building. The car looks better but Paul ruined the new dream car experience for me. Before bringing my car to Paul, he would promptly answer all of my calls and text messages. It's the weirdest experience when these types of people have a change in demeanor after they've got your money. Soon after paying Paul, my calls would go to voicemail and he stopped replying to my text. Paul's admin clerk will sometimes text for him so you never know who is replying to you. All in all, I don't think Paul is a bad guy but his lack of professionalism in addressing an issue caused by his team is only kicking the can down the road. I've now had to seek legal counsel and prepare for court, this could've all been avoided if he chose to pick up the phone.