I have taken my pets to Nonantum since it opened in the 80s. The founding owner was a hands-on vet…read morewho was personable, gave great care, yet still maintained the small-town vet vibe. Unfortunately, after her passing the business was taken over by a managing chain. It has now become just another big vet chain business with more automation but less customer service when it's most needed - making initial contact with the company to schedule an appointment. It's nearly impossible to call to schedule an appointment and speak with a live person. When calling, you get the option of leaving a message for a callback or holding on the line. the problem is that no one ever picks up. I've tried calling four times since December and each time I have yet to have a live person pick up my call from being on hold. I'm beginning to think it's time to downsize to a smaller practice where I can actually get a hold of someone when needed. Playing phone tag or email tag is no longer cutting it.

My husband and I have used Nonantum since 1983 from Debby's tiny clinic with Dr. Manning to the…read moremodern facility now. Both of them could often look at your dog and see what was wrong without expensive tests. Whenever possible they taught us how to care for our dogs at home rather then sending them to an emergency facility overnight. In September we found that our last dog had cancer. We chose palliative care for Hobbit and Dr. Woodcock helped us enjoy him for 4 more months. I never regretted driving from Wilmington all those years and if a foster appears I will be making that drive again. Special thanks to Kenny Roberts for keeping Debby's dream alive and going bigger. Great staff and much love was their winning recipe and it continues today.

Impeccable! I…read morepurchased a puppy from "Pet Kare II" and was referred to White Clay Creek by the store. The pet shop covers the first visit, so I figured I'd give it a shot and see what happens. I was a little worried because I didn't like the last vet I came across because she was always so rough with my poor cat, so I wasn't sure what to expect at WCC. I immediately knew upon the first person I encountered that I was going to enjoy the visit. Everyone here is SO NICE! Super friendly, extremely accommodating, and evidentially people who care about the animals. I was lucky enough to meet Dr. Spencer, who I completely adored from the moment I met him. He's funny, sweet, and super knowledgeable. He was so gentle with my little chihuahua and explained everything he was doing along the way. My little guy did not seem bothered AT ALL, which relieved me immensely. He and the staff gave me some excellent recommendations and tips that I truly appreciated (especially with being a first time dog mom). I live an hour and a half away, but coming here is worth the trip. I know I'm in good hands with the staff at WCC. The care I received was exemplary in all areas and other pet hospitals can learn a thing or two from this place!!

My husband and I just recently had to put our beloved beagle, Max, down. The staff at White Clay…read morewere Wonderful. Dr. Spencer was Max's doctor since he was 6 weeks old, about 13 years ago. He was sympathetic to our situation and let my husband decide, but my husband he was there for him. He also told my husband that Max had a healthy and happy life. We agree! Max had multiple tumors. Tried surgery to see if he could be around a little bit longer. He was a good dog and there wasn't a person he didn't like. I wish to thank Dr.Spencer for making this procedure the easiest for Max and us. Thank the whole staff too. GOD BLESS YOU ALL!

Two stars only for the doctors -- they did a great job and took my pup in for a last-minute…read moretreatment, which I truly appreciate. Multiple experiences which offended me drove me to find a different provider for my fur babies. I brought my dog in for a spay, and she came home with an area of bleeding abrasion from clippers and three bleeding toenails -- none of which were mentioned to me. The nurse insisted the cut was just a "razor burn" and "not a big deal." She got defensive because the nail trimming was "a favor." My dog has clear toenails, so it's kinda hard to miss. This care strikes me as substandard. No apology, no explanation -- and when we returned for a follow up to make the situation better, the office felt hostile. We switched vets right after, and it felt the best thing for my dog. Two months later, I received an invoice for a bill I had already paid. When I called for instructions to clear up the error, the attitude was like a brick wall. Impolite and unhelpful. A secretary was dismissive, saying the burden of clearing it up was on me, and to "check the bank statements." Overall, an upsetting experience. I would not recommend this clinic.

I appreciated the friendliness and professionalism of the staff. I also was especially grateful for…read moretheir willingness to fit a new patient in because of a time crunch to fulfill a CDC requirement. I think my dog would have been happy to stay.

AAHA hospital with excellent veterinary staff and technicians. I highly recommend them!read more

It's too big and pricey. I had to take my dog in for an eye issue each week for three weeks and…read moresaw a different vet each time. I would feel more comfortable with one vet for my dog's one issue. Also, they had her on 5 different medications and tried too many procedures when they should have sent me to a specialist after the first week or two. $1k spent when I could have put most of it towards the ophthalmologist. I questioned the amount of medications a couple times as well as the price of a contact. I did not receive great explanations and as for questioning the price of the contact I was given attitude by the owner via email. A phone call would have been nice and much easier. Money does not grow on any of my trees unfortunately, so asking questions and understanding prices and medications is something I have to do. As long as I understand, it is much easier for me to move forward. I wish they would have set their pride aside and sent me to a specialist to begin with. The ophthalmologist is keeping my dog on only two of the medications and is charging me once for the initial visits and the visits to follow for this one issue. After this experience with Longwood vet center (and other experiences with Longwood) I am convinced the bottom line comes before my dog and I.

My husband was apprehensive about going back because of the change in doctors, but he seemed to be…read morevery pleased with them. They took the time to check over our little Mauser and they seem to have taken care of them for what we could do right now.

Lums Pond Animal Hospital is a new vet to us. We chose them because they are so close and we had a…read moresick cat. She does not do well in her carrier or the car. They got us in right away. Our cat ended up needing testing and we were given two options. We chose the more expensive hoping to get answers. The vet came back and said she didn't feel we needed to do the extra tests so she did the cheaper of the two options. Our cat ended up being diagnosed with diabetes. They have been amazing this whole time and giving us a lot of information. With every worry we had, they worked their hardest to help us in any way they could. They have gone out of their way to help make this situation as affordable for us as they can. The staff has been so nice and helpful from the beginning! We will be switching the vet we use for our pup to Lums Pond now as well. His vet was chosen due to an after hours emergency and who was able to get in him in right away. It is about a 20-30 min. drive for us. Having Lums Pond so close and the fact they have been extremely caring and helpful makes the decision to switch him over an easy one! We love the staff and Dr. Colletti!

Pine Creek Animal Hospital Has Excellent Service And Caring Staff…read more They Listen To Your Concerns And Treat You And Your Pets With Respect And Kindness.

I cannot say enough good things about Pine Creek Animal Hospital. They made great effort in getting…read moremy beloved Maine Coon seen. My cat Frankie was looked at by the staff and immediately was given oxygen due to his labored breathing. They did multiple tests on him and Dr. Walsh was very honest and kind in telling me that my beloved cat was nearing toward his end of life. He was 14 years old so he lived a great life. I just wasn't ready. Her bedside manner along with the care and compassion of the clinic were so needed. They gave me enough time to say goodbye and provided momentos. I will forever miss my fur baby but I was so grateful for the empathy from the staff.

A year ago this rating and review would have been better. I had been going to Elk Creek since I got…read moremy dog 7 years ago as a puppy and was very satisfied. A year ago my dog started with a itching problem and he had scratched himself bald spot near the tail and the rear back. Took him in, they gave him a thorough exam and they thought it was an anal glad issue as it was a little inflamed and I could see the logic of that. They took him back and shave some of the hair around the bald spots that where infected so they would heal better and cleaned them up. They gave me antibiotic and inflammatory. All good with this visit with the vet we had always seen since we first visited 7 years ago. Things heal over the next few month he was still itching, but nothing that caused bald spots. Then came round two and he scratched himself open ever worst. I made a new appointment. This time I saw their newest Vet Dr. Mann. She had a bad bed side manner and a bit unpleasant. I wasn't really happy interacting with her at all. She didn't really look at my dog that much and interacted less. She asked me a few question, gave me little information and sent me home with a antibiotic and . The inflammation went down, but the itching continued when it was done. This time I tried shampoos to help the itch. I had some success, but in another several months he had a bad itch outbreak and we were back. I asked not to get Dr. Mann this time, but when I went to the appointment I was given her. This time she examined him even less and gave me nothing, but some gauze with a solution she said they use in surgery. Was kind of unset after that. I massaged them about the itching a few weeks later. They told me that Dr Mann had given me options, but I turned them down, I told them I was give no option. They gave me the option then and I picked a allergy injection. I was on it for four months with no real change from what I had been seen. itching off and on and once he caused a bald spot, until the end of February. He then got the worst reaction yet two weeks into the the fourth injection. At this point I should have found a new vet, but gave them another try. Again I asked to not get Dr Mann. I got there and we were give a just a vet tech. She looked him over a bit more the Dr. Mann, but not as much as much as the vet I had always seen in the past. The vet tech then looked at me and said that "we have no idea what is causing his itching". I really wanted to say something rude at this point as I was frustrated, but didn't. Just took the antibiotics, an allergy pill this time and left. Once the antibiotic were done the itching returned and the new allergy med was doing nothing. I messaged them about this and I got radio silent from them. So I start to look for a new vet and something I could help with on my own to control some of the itching. I started use a blend of coconut oil and Shea butter on his hot spots and that would at least calm them down over several hours. So far the new vet has been much better them my last three visits to Elk Creek. She asked me all kind of question, got on the floor with my dog and examined him very well. She could smell a yeast smell from him, even smelled his ear, she said for one he either had a fungal infection or it was most likely yeast build up on his skin from him lick and biting at himself. She told it could a thyroid issue and what to test that so she was changing something it wasn't, it wasn't so they took him off and cleaned him up. The vet went off to work out the bill as I was limited on money at the moment after the last three visited to the old vet. Anyways she seems to have figure it out, we still need to adjust the meds going forward. I wish that Elk Creek was still like that, but from my last three visit they aren't. Sad

This vet went from being a practice to being a business. They take your pet to the back to be…read moreexamined and then bring it to you where the tech relays the exam information to you. Our two year old cat was misdiagnosed and the tech gave us the wrong information several times. Dr.Mann is totally incompetent. We lost our kitty. I would never recommend this vet to anyone.

Dr.Spencer has been our veterinarian for many years! He and his staff are wonderful! They take…read moretheir time with our furry family members! They answer all our questions openly and honestly. We know our fur babies are in good hands when we visit!