We loved NLVC when we started with them. Everyone was great and our dogs were loved by the vets…read moreand staff. We have changed vets for Jasper, our 13 year old Jack Russell/Besenji mix. Our Kolby passed on 12/22/25 with undiagnosed (by NLVC) kidney cancer, he was 11 years old and very active in July. On August 5, 2025, we took Kolby to NLVC and saw a "new to us" doctor, Dr. Callan, because he had a seizure/passed out over the weekend, not eating well, vomiting and peeing in the house. Dr Callan did a urinalysis and Sr. Wellness Panel. Kolby was put on Proin for peeing in the house. (One month prior to the seizure, Kolby had a wellness visit on July 10th with a "new to us" doctor, Dr Paul, and everything was ok). After the seizure he acted like he felt fine but we obviously wanted him to be checked out. Dr. Callan did the bloodwork and said for us to just watch Kolby and video him if he has another seizure. The bloodwork showed everything as pretty much normal and the Proin seemed to help with the uncontrolled peeing. On September 2, we had Kolby's meds refilled (Proin and something for nausea). On November 18, 2025, we took Kolby back to NLVC and saw another "new to us" doctor, Dr. Omlor. We took Kolby because he was losing weight due to his decline in appetite, vomiting and chewing his hair off. Dr. Omlor gave Kolby IV fluids and an injection for nausea. Keep in mind, my husband and I trusted this veterinary clinic and thought we were doing the best for our Kolby. On December 9, 2025, due to Kolby's decline in appetite, weight loss and hair loss, we took him back to NLVC. Again, he saw Dr. Omlor for a recheck. Kolby had a significant behavior change in the past week. He was barking at nothing, staring into corners and peeing in the house again. Dr. Omlor said that "The behavioral changes you're seeing could be related to something called cognitive dysfunction syndrome, which is similar to dementia in people." At this point we should have asked them for x-rays, but we aren't doctors. By Saturday, December 13th we headed to Urgent Care in Newark. They immediately performed x-rays and found a mass in one of his kidneys. They made us an appointment for Monday morning at Pinnacle Veterinary Specialist in Glen Mills, PA. They performed an ultrasound and found that the kidney mass was cancerous and had now spread to the other kidney. He also had a blood clot that could move at any time. They suggested that it would be compassionate to go ahead and euthanize him. We couldn't leave him there. We opted to bring him back home and make him as comfortable as possible. We did and one week later we had to let him go. There are no words to say how much that little Prince was loved and horrible to think how much he suffered from August to December. We truly believe if we had a regular vet who was the only one he was seeing, they would have suggested other measures to diagnose him. NLVC failed us. We called today to get Jasper's records and I let them know about Kolby. The girl who answered the phone didn't identify herself and when I said something about the vet revolving door, she said that they "have a lot of veterinarians". We needed consistency and someone who would love our dogs. There have been several staff members there who were wonderful and we also love Dr. Meredith and loved Dr. Gruber. Unfortunately, Dr. Gruber left long ago and we never see Dr. Meredith anymore. It also appears that many of the staff members that we loved so much have also left the practice. The young lady who answered the phone today was just doing a job. No heartfelt compassion - all that I got was a "sorry for your loss". Yes, and we are sorry that we have to leave and cannot recommend your services. RIP our sweet Kolby - aka Little Prince...

Took my new kitten because he had extremely dirty ears. Vet doused ears with cleaner and used big…read moreqtips and took 15 minutes to clean them. One week later his ears were filthy again. Took him to VCA people's plaza and vet said it was an ear infection and put my cat on medication ear drops. Vet said his ears should not have been cleaned. Ten days on ear drops, and infection is gone. Looking at reviews on yelp, and my own experience, I'm wondering if the "vets" at New London are really vets? Is there any kind of agency that checks on this kind of stuff? Anyway, don't take your animal there if you care for their wellbeing.

Knowledgeable, friendly , caring staff The most…read morecompassionate doctors Good bedside manner

I was just told not to bring my puppies to them to get microchips anymore…read more I had bought my own chips and they couldn't use AKC REUNITE SYRINGE CHIPS so they charged me $35.00 for ten puppies. Half the puppies were not chipped when I got them home. They rechipped for free, but a puppy buyer was with me and after she saw the chip just laying on the puppies coat she refused to try and get the puppy chipped a THIRD time. Can't blame her Two stars are for price and convenience

For the almost 7 years that I took my cat there they were nothing but absolutely amazing. When I…read morewas a broke college student dealing with my girl having medical issues, they went above and beyond to accommodate me and did everything they could to help me. They helped me manage her thyroid issues which gave her 5 more great years with me. They saved her from a life threatening infection that gave her 4 more great years with me. They sat there with me and worked with me while I cried about trying to afford all of her care on my own. They truly truly care about your pets here. When I graduated and was semi less broke that kindness never stopped. I lost her on Monday and just picked up her ashes from them today and was met again with nothing but kindness, literally willing to stay open late to make sure I could get there on time. I have nothing but great things to say about this vet office and their staff. Thank you for everything

We took my cat in a month ago. He was losing weight and wouldn't eat. They did blood work. Never…read morereally explained it and told us we should have an ultrasound to rule out a tumor. We didn't have money for that. Needless to say, he started to eat and we got some hope. He went down again today and we took him to a different vet. He was in severe kidney failure. I'll let you read into that whatever you like

I did not get a response to my email and the manager at the Kirkwood location is not helpful so…read morethis was just for show apparently.

I am trying to warn pet parents in the area about the VCA on kirkwood highway. I had a 4 month old…read morepuppy that was brought in 2x over the course of 4 weeks for coughing ; the first visit they said to give him a bland diet. The next visit because he was still coughing was on Monday Nov 4th. The vet said he had kennel cough but his lungs sounded clear and he looked good. By Saturday my poor puppy died. His lungs were so full of fluid when they did attempt to put in a tube during CPR fluid just came pouring out of his lungs. This all happened over the course of 5 days. The vet did not want to do an xray as his lungs sounded clear. My puppy has died due to the negligence of this animal hospital. I called them Monday to speak to the office manager and was told she would call back. Last night I received a text saying sorry and she would look into it and have received no further communication. There is no reason a healthy puppy should pass away from kennel cough.

I have taken my pets to Nonantum since it opened in the 80s. The founding owner was a hands-on vet…read morewho was personable, gave great care, yet still maintained the small-town vet vibe. Unfortunately, after her passing the business was taken over by a managing chain. It has now become just another big vet chain business with more automation but less customer service when it's most needed - making initial contact with the company to schedule an appointment. It's nearly impossible to call to schedule an appointment and speak with a live person. When calling, you get the option of leaving a message for a callback or holding on the line. the problem is that no one ever picks up. I've tried calling four times since December and each time I have yet to have a live person pick up my call from being on hold. I'm beginning to think it's time to downsize to a smaller practice where I can actually get a hold of someone when needed. Playing phone tag or email tag is no longer cutting it.

My husband and I have used Nonantum since 1983 from Debby's tiny clinic with Dr. Manning to the…read moremodern facility now. Both of them could often look at your dog and see what was wrong without expensive tests. Whenever possible they taught us how to care for our dogs at home rather then sending them to an emergency facility overnight. In September we found that our last dog had cancer. We chose palliative care for Hobbit and Dr. Woodcock helped us enjoy him for 4 more months. I never regretted driving from Wilmington all those years and if a foster appears I will be making that drive again. Special thanks to Kenny Roberts for keeping Debby's dream alive and going bigger. Great staff and much love was their winning recipe and it continues today.

We are so grateful to Christina and all of the vet care girls that were so compassionate to my son…read moreand his 15 year old Husky. It is never easy when you have to make the decision to help your fur baby cross over the Rainbow Bridge. We are dealing with the loss, but we could not have done it without the help of those wonderful young women. Thank you so much for your kindness and understanding. You are ANGELS.

I'd like to give them lots of stars. The staff weren't unkind, the place is clean, they are open 24…read morehours but that really is the extent of positive qualities we experienced. Perhaps if our animal was not breathing, or if he was having a near death experience we would have felt differently. Our pet had alarming symptoms that all signs pointed to getting immediate care. We did not get immediate care. When my husband arrived with our cat, his temperature was 104.5 and he was lethargic. Their solution was put them in a cool room. My home is air conditioned. They never came back to check his temp or help lower it. After 2 and a half hours we had to beg for updates and the staff used answers that didn't pertain to our pet when explaining what was happening. Again we had to solicit for answers. I understand short staffing and critically ill patients and having to wait in an emergency setting. I do not understand waiting six plus hours for nothing to have been done and absolutely NO communication that our pet was stable. I do NOT understand dismissing our concerns and not providing basic supportive measures (fluids, anti nausea). I do NOT understand taking our pet for an assessment and not bringing him back and not telling us why and not giving us information that was promised. It was stressful for every one of us. In the end he was stable enough to have waited for our normal vet appointment (which took 1 and a half hours, included supportive measures, xray, and bloodwork read in that time). Communication from the Blue Pearl staff saying he was stable and we could either wait for them but it would take a looooong time OR we could safely take him home and go to our vet would have made this experience exponentially different. I don't mind paying to know he is stable. I do mind being left in the dark. $300 later to have been told it could be a GI issue or it could be anything else is not helpful or warranting payment. We have alternative options lined up for the future if need be. Hopefully this Blue Pearl location can get its act together. We have always had a good experience with them in other locations in the past and this was truly anger provoking and disappointing.

Veterinarian and staff were so kind and professional. I would highly recommend! Very very gentle…read morewith my very frightened kitty.

Everything about this place reeks of network ownership. Was left with our dog in a closet of an…read moreexamination room for what seemed like forever. Vet had next to zero bedside manner barely said hello to my dog after a 25 minute wait. Didn't explain anything to me and was left alone for another 15 minutes to wait on what he declared was an estimate. Not a prognosis or explanation that would be delivered by someone else that obviously hadn't even seen my dog. The vet came back in again and said it would be a little longer before someone came back at which point I said Diego was having a horrid experience and if anyone was actually going to come soon because he was having a really tough time. To which he declared isn't everyone and wouldn't we all like to leave quickly. That passive aggressive comment almost got him popped, but I had already waited an hour and my dog really needed an allergy shot. After 10 more minutes I left the room and asked them to send me the bill which we would have paid, but then magically someone was available to take care of Diego. The other tech, maybe, rattled off over 1200 worth of things we should get done if we could afford them, super insulting btw. They said he had an infection which was a lie after taking Diego to a different vet several days later. I asked for all my paperwork with their "estimate" they lied and gave me only the receipt for the examination and allergy shot. Upon going to the next vet I asked if they could get his records from VCA and all of that estimate magically disappeared. They took blood while we were there and had no documentation as to why. Do NOT take your pets here. This is the first negative review I've left in my 46 years for anything in my life. I've left many a positive review as well to put things in perspective. I waited several weeks to calm down before I wrote this so believe it or not it probably should have been worse. Price tag for what we did have done 350 next vet same shot and examination with much better care was half this.

Impeccable! I…read morepurchased a puppy from "Pet Kare II" and was referred to White Clay Creek by the store. The pet shop covers the first visit, so I figured I'd give it a shot and see what happens. I was a little worried because I didn't like the last vet I came across because she was always so rough with my poor cat, so I wasn't sure what to expect at WCC. I immediately knew upon the first person I encountered that I was going to enjoy the visit. Everyone here is SO NICE! Super friendly, extremely accommodating, and evidentially people who care about the animals. I was lucky enough to meet Dr. Spencer, who I completely adored from the moment I met him. He's funny, sweet, and super knowledgeable. He was so gentle with my little chihuahua and explained everything he was doing along the way. My little guy did not seem bothered AT ALL, which relieved me immensely. He and the staff gave me some excellent recommendations and tips that I truly appreciated (especially with being a first time dog mom). I live an hour and a half away, but coming here is worth the trip. I know I'm in good hands with the staff at WCC. The care I received was exemplary in all areas and other pet hospitals can learn a thing or two from this place!!

My husband and I just recently had to put our beloved beagle, Max, down. The staff at White Clay…read morewere Wonderful. Dr. Spencer was Max's doctor since he was 6 weeks old, about 13 years ago. He was sympathetic to our situation and let my husband decide, but my husband he was there for him. He also told my husband that Max had a healthy and happy life. We agree! Max had multiple tumors. Tried surgery to see if he could be around a little bit longer. He was a good dog and there wasn't a person he didn't like. I wish to thank Dr.Spencer for making this procedure the easiest for Max and us. Thank the whole staff too. GOD BLESS YOU ALL!