We have been coming to Dr. Wilkins for years but in the last year with his only working part time,…read morethe quality of service has plummeted. Today, i stopped by to pick up a prescription for my dog. I waited at the counter while a receptionist completed her Facebook posts on her cell phone (I watched), then the first thing she said after I said "can you help me?" was "do you have a mask?" While she was looking up my dog and not getting the job done, another tech came into the reception area, grabbed my prescription and said here you go. The girl at reception was still staring at her computer as I walked out. Dr. Wilkins, please get some front desk staff who better represent you.

The worst. Used to be the best. They use boarding to charge 4 times more for shots that aren't…read morenecessary. Cost $90 just to make a evaluation appt. And then the costs go up. Even though the animal is current on the required shots. They will find more just to make more money. Complete scam. Avoid this vet at all costs. You'll be sorry if you use them.

Two stars only for the doctors -- they did a great job and took my pup in for a last-minute…read moretreatment, which I truly appreciate. Multiple experiences which offended me drove me to find a different provider for my fur babies. I brought my dog in for a spay, and she came home with an area of bleeding abrasion from clippers and three bleeding toenails -- none of which were mentioned to me. The nurse insisted the cut was just a "razor burn" and "not a big deal." She got defensive because the nail trimming was "a favor." My dog has clear toenails, so it's kinda hard to miss. This care strikes me as substandard. No apology, no explanation -- and when we returned for a follow up to make the situation better, the office felt hostile. We switched vets right after, and it felt the best thing for my dog. Two months later, I received an invoice for a bill I had already paid. When I called for instructions to clear up the error, the attitude was like a brick wall. Impolite and unhelpful. A secretary was dismissive, saying the burden of clearing it up was on me, and to "check the bank statements." Overall, an upsetting experience. I would not recommend this clinic.

I appreciated the friendliness and professionalism of the staff. I also was especially grateful for…read moretheir willingness to fit a new patient in because of a time crunch to fulfill a CDC requirement. I think my dog would have been happy to stay.

Impeccable! I…read morepurchased a puppy from "Pet Kare II" and was referred to White Clay Creek by the store. The pet shop covers the first visit, so I figured I'd give it a shot and see what happens. I was a little worried because I didn't like the last vet I came across because she was always so rough with my poor cat, so I wasn't sure what to expect at WCC. I immediately knew upon the first person I encountered that I was going to enjoy the visit. Everyone here is SO NICE! Super friendly, extremely accommodating, and evidentially people who care about the animals. I was lucky enough to meet Dr. Spencer, who I completely adored from the moment I met him. He's funny, sweet, and super knowledgeable. He was so gentle with my little chihuahua and explained everything he was doing along the way. My little guy did not seem bothered AT ALL, which relieved me immensely. He and the staff gave me some excellent recommendations and tips that I truly appreciated (especially with being a first time dog mom). I live an hour and a half away, but coming here is worth the trip. I know I'm in good hands with the staff at WCC. The care I received was exemplary in all areas and other pet hospitals can learn a thing or two from this place!!

My husband and I just recently had to put our beloved beagle, Max, down. The staff at White Clay…read morewere Wonderful. Dr. Spencer was Max's doctor since he was 6 weeks old, about 13 years ago. He was sympathetic to our situation and let my husband decide, but my husband he was there for him. He also told my husband that Max had a healthy and happy life. We agree! Max had multiple tumors. Tried surgery to see if he could be around a little bit longer. He was a good dog and there wasn't a person he didn't like. I wish to thank Dr.Spencer for making this procedure the easiest for Max and us. Thank the whole staff too. GOD BLESS YOU ALL!

AAHA hospital with excellent veterinary staff and technicians. I highly recommend them!read more

It's too big and pricey. I had to take my dog in for an eye issue each week for three weeks and…read moresaw a different vet each time. I would feel more comfortable with one vet for my dog's one issue. Also, they had her on 5 different medications and tried too many procedures when they should have sent me to a specialist after the first week or two. $1k spent when I could have put most of it towards the ophthalmologist. I questioned the amount of medications a couple times as well as the price of a contact. I did not receive great explanations and as for questioning the price of the contact I was given attitude by the owner via email. A phone call would have been nice and much easier. Money does not grow on any of my trees unfortunately, so asking questions and understanding prices and medications is something I have to do. As long as I understand, it is much easier for me to move forward. I wish they would have set their pride aside and sent me to a specialist to begin with. The ophthalmologist is keeping my dog on only two of the medications and is charging me once for the initial visits and the visits to follow for this one issue. After this experience with Longwood vet center (and other experiences with Longwood) I am convinced the bottom line comes before my dog and I.

I love Dr McGibney, she is friendly, very knowledgeable, professional and wonderful to my Yorkies!…read moreShe has been spot on with diagnosis and treatments for our dogs. Their hours are very accommodating, when applicable, their refills are filled swiftly as well! I really like the veterinary assistant's who have all been super friendly! The only one complaint is that it is pricey but you get what you pay for... I highly recommend Aston Veterinary Hospital!

Dr Sondra Lavigne is amazing!!!! She truly cares about both my furry…read morepatient and how much our dog means to our family!!! Our dog is over 13 and she continues to work with us to help find ways to keep her going and happy!!! Appreciate all her hard work and efforts!! Dr Lavigne is truly knowledgeable and caring and provides thorough guidance to our family!!! Also want to send a shout out to Lisa for providing our dog Cookie with comfort on every visit. Finally, we have been attending Aston Vet for 13 plus years and the entire staff upfront are always polite and nice. Thanks again!!! Harry V

After being loyal clients of Dr. Kwon's office for over 8 years with multiple pets -- and referring…read moremany friends and family -- I am beyond disappointed by the way we were treated during a medical emergency with our dog. After emergency visits to both Penn Vet and VRC, we called Dr. Kwon's office for help and compassion during an incredibly stressful time. Instead, we were met with coldness, dismissiveness, and zero empathy from the office manager, Jen. When our dog became too heavily sedated after emergency treatment to safely make her appointment, I politely asked if our prepaid fee could simply stay as a credit on our account. I was told "no" because I had "broken the policy." No compassion whatsoever despite the circumstances. What upset me most was the accusatory and disrespectful way we were spoken to while worried sick about our dog's condition. Policies are important, but so is humanity. Sadly, this experience completely changed how we view this practice. I always liked Dr. Kwon and thought he did a great job but unfortunately, the unprofessionalism of his office manager Jen is enough for me to never return. She is rude, and clearly shows no compassion or care for Dr. Kwon patients or families.

Dr Kwon is a good vet. We've always liked him. His prices are super high! However, some of his…read morestaff are unprofessional. "Jen", his "office manager" is a joke to deal with. Very unprofessional. She may be better suited maybe managing a McDonalds. In a nutshell we filed a dispute against charges of her "policy" we were never made aware of. We gave 24 hours notice, which every doctors office I've ever dealt with has as their policy. She tried some BS saying it was 72 hours. We filed a dispute, with her blessing mind you, AND WON! I guess she can't handle being corrected! LOL, on to another vet who knows how to run a practice and acts more professionally.

I have been taking my fur babies to this veterinary hospital for almost 8 years now and I cannot…read moresay enough wonderful things about the staff, to date 3 dogs and 1 cat. My shibas both needed luxating patella surgeries which was when I first brought them, throughout the quality of care, during recovery & then end of life, the staff has been nothing more than accommodating, considerate, sympathetic, professional, well taken care of, have been taking my 5 year old Rottie here since he was pup a well as one cat I rescued. They never fail to fit us in if there is an emergency, the grooming service done from the office is wonderful, I cannot recommend them highly enough.

I cannot say enough nice things about this place. Friendly staff and extremely caring for our pets…read more Highly recommend Dr Mooney

My first visit to Dr Anthony was amazing. we are dealing with a feral cat that we have taken in…read more The doctor came in the room took his time and was able to pet her. The vet tech was very good. You can tell they love animals. Gave her vaccine in a shot and clipped her nails. Full exam. Awesome experience. I would recommend this vet with a high rating of excellence.