HORRIBLE, GO TO SOMEONE ELSE! If I could give them zero stars I would. So many things I could talk…read moreabout - Unfortunately I had two houses in the works, so I had to go through this twice with them. 1. Signed contract stating I was getting refunded my earnest money and they were like nope sellers won't release it and we can't help you. 2. Inspection items had to be fixed, they wanted me to move forward with no proof that things were fixed, were rude to my bank about it, and then sent the inspector out there for the second time and things weren't actually fixed...and I got billed for it! 3. Didn't get the keys to my house for days after closing!

Would take forever to get a response, contract was inaccurate. They would send me automated text…read moremessages. Anytime I replied they would take hours or even days to reply if I was lucky. Hopefully I just had a bad experience and not everyone.

Rich Davis should be avoided at all costs. Go to another Century 21 site, don't deal with him. They…read moredo fast repaint jobs on their homes, they even paint over the hinges and on the door knobs just to attempt to make the house look nicer by not spending hardly any money. I was given a 15 minute final walk through because of a time limit they set for closing that day. Then we hand him a check for an upgrade to the home warranty and never sends it out, even after being emailed telling him to send it out. Claims that my email went to his spam folder, yet all my other emails he answered. Then at closing in front of witnesses he tells my wife and I that because they didn't clean up the yard like I asked on the purchase agreement, that all we had to do was to put the stuff to be removed out in the back of the house, then let him know and he would have someone remove all of the junk. But they didn't remove all of it, they left hay they had tried to burn the last time they were there. They said that "we could burn it ourselves." But that wasn't the verbal agreement, they were supposed to remove everything put there, but they didn't. Don't do business with them, go somewhere else. My guess is, he doesn't go to church, otherwise he might treat people with more respect.

Austin Riggio went way above and beyond. My father passed away and had a house in Makanda. I live…read morein Chicago and it was not easy to get down there to tackle all of the problems that arose with the house. Austin and his wife worked as a team and took care of everything for me. At one point he even cleaned the gutters because it was causing water to leak into the basement. He set up a plumber to fix the pipes, he setup the survey, and many other things along the way. I could not be happier with how easy he made the entire process. Trust me if you want your house sold get Austin as your agent and listen to his advise along the way.

This review applies to the rental side of this business only…read more.. I've had, all in all, a very good experience renting from them. My place (a 3br duplex) came to me in fair condition, and needed repairs are completed in a timely manner. Especially once you've built up a little trust with the landlord, I've not had any issues turning in rent a few days late (due to being out of town, temporary idiocy in terms of dates, etc.). My favorite part is that after signing a 1 year lease, it I'm now month-to-month, and need to give only 1 full month of notice before leaving. A few minor annoying issues keep this from being 5 stars (e.g., yardwork being done at weird times and without notice, maintenance people keying into my place early and without warning). All in all, this is the happiest rental experience I've had.

I've had many dealings with Five Star. Pat is always very helpful and tries to solve any issues I…read morehave.

We are SIU Alumni 1991 and we rented from Rolf & Pam back then we never left. We were on 5 year…read moreplan and they were wonderful to us young City Folks from Chicago.Fast Forward..... 20 years Later, our son is a Saluki and now he is renting form Rolf & Pam! Again they were ready to assist us right away and we moved in without a hitch! We got to see them in town at dinner they were eating with previous tenants of theirs too! It was ironic and Pam was so nice to stop by our table to say "We'll take care of him" I will not forget that! I was all choked up but know that the Schilling property was the way to go in Carbondale.

I have rented a home in Carbondale from Dottie since 2016. This is the second winter the furnace…read moredoes not work properly and within that time Dottie has failed to replace one part for the furnace. Some mornings, like right now, I wake up and it's freezing in this house !!! Currently she has failed to respond to my texts of being cold for 1 full week.