I have rented a home in Carbondale from Dottie since 2016. This is the second winter the furnace…read moredoes not work properly and within that time Dottie has failed to replace one part for the furnace. Some mornings, like right now, I wake up and it's freezing in this house !!! Currently she has failed to respond to my texts of being cold for 1 full week.

HORRIBLE, GO TO SOMEONE ELSE! If I could give them zero stars I would. So many things I could talk…read moreabout - Unfortunately I had two houses in the works, so I had to go through this twice with them. 1. Signed contract stating I was getting refunded my earnest money and they were like nope sellers won't release it and we can't help you. 2. Inspection items had to be fixed, they wanted me to move forward with no proof that things were fixed, were rude to my bank about it, and then sent the inspector out there for the second time and things weren't actually fixed...and I got billed for it! 3. Didn't get the keys to my house for days after closing!

Would take forever to get a response, contract was inaccurate. They would send me automated text…read moremessages. Anytime I replied they would take hours or even days to reply if I was lucky. Hopefully I just had a bad experience and not everyone.

This review applies to the rental side of this business only…read more.. I've had, all in all, a very good experience renting from them. My place (a 3br duplex) came to me in fair condition, and needed repairs are completed in a timely manner. Especially once you've built up a little trust with the landlord, I've not had any issues turning in rent a few days late (due to being out of town, temporary idiocy in terms of dates, etc.). My favorite part is that after signing a 1 year lease, it I'm now month-to-month, and need to give only 1 full month of notice before leaving. A few minor annoying issues keep this from being 5 stars (e.g., yardwork being done at weird times and without notice, maintenance people keying into my place early and without warning). All in all, this is the happiest rental experience I've had.

I've had many dealings with Five Star. Pat is always very helpful and tries to solve any issues I…read morehave.