The man (Naveed is his name but not sure if I spelled it correctly, sorry) who helped me tow my car…read moreto the dealership was super nice and got the car out of here quick. The towing wasn't a bad price either (for the flatbed). Highly recommend if you need a quick tow. I called and got the car towed within, I think, 40ish minutes (only took that long due to needing to call back and confirm pickup time, and its hard getting into this complex). Thanks again guys. Will use you the next time my family needs a tow.

They towed the wrong car then got mad at me for showing them where they messed up. Also lady on the…read morephone I always mad

If there was an option for a ZERO I would give him a big fat 0. Actually an negative would be best…read more!!! I waited 2 hours from the time he said he would be there to tow my vehicle. Was irate when my vehicle was parked nose inward, normal parking, and when there were other vehicles parked next to and around my vehicle. His anger escalated when we had to push the vehicle out of the parking spot into the lane in order to get vehicle clear to pull onto flatbed, which we could only get it out in one direction, and I informed him he would need to bring his truck around and pull it onto the flatbed rear first because I wanted the vehicle dropped in the driveway nose first... his anger peeked! He began ordering me around like his assistant to do this so that and climb up on the bed and turn the wheels, and climb up again and straighten the wheels out... etc. When he arrived at my residence he was irate again, he told me it was Further than I told him, I stayed I gave him the address and he quoted me his flat rate. Then he said he would have to charge me by the mile because it was out of his geographical area. I told him I gave him the address from pickup to drop off and he quoted me the flat rate. Then he asked for payment, I gave him my bank card, he curtly barked "I want cash", I told him he should have said when we spoke, his ad stated he accepted all cards. I told him I didn't have the cash on me, I offered him the card again, he said he wanted cash! I said this is all I have, he grabbed it and charged me 10% more for using the card. So be it. He sped away without stoat the corner stop sign. Also, in all his anger he drove off and left his lift bar sticking out about 6 feet. I'll NEVER USE or REFER this JERK at "BEST RATE TOWING" to anyone.

Great price, fast service. Adam is very professional and I highly recommend this tow.read more

Good, quick, nice and easy! Driver communicated well, got my location and found me easily. Quick…read moreservice and nice guy!

I am filing a formal complaint regarding a tow service dispatched through AAA…read more During the service, the driver initially told dispatch that my vehicle would be loaded onto a flatbed. However, upon arrival, he informed me he intended to drag the vehicle before placing it on the flatbed, which could have caused damage to my car's electrical system. This directly contradicted what was communicated to dispatch and raised serious concerns about proper handling procedures. When I contacted the company to address the issue, the manager responded in an unprofessional manner. He became hostile, raised his voice, and refused to provide his name when requested. This behavior is unacceptable and does not meet basic standards of customer service or accountability. I am requesting that this incident be formally investigated. I would also like clarification on the company's towing procedures and assurance that drivers are following proper protocols to avoid potential vehicle damage. A complaint has already been filed with AAA, and I will be pursuing this further through consumer protection channels if necessary. Pic below: Driver ignored my instructions not to jump my car despite electrical issues and insisted anyway. He also told dispatch it would be flatbed towed, but then said he would drag it part of the way. When I contacted the manager, he became hostile, yelled, and refused to give his name, saying "don't worry about it." Extremely unprofessional and unsafe service.

Very disappointing and concerning experience I was involved…read morein a car accident and was injured, including significant pain and a head injury. While my car was being towed, I clearly told the tow truck driver that I needed my vehicle to be taken to my home. He agreed. Before I left, I specifically asked him if he needed anything else from me. He told me no. I thanked him and left after also saying goodbye to the police officer who was still at the scene. About an hour later, when I called the number provided to me, I discovered that my vehicle had not been taken to my home as I had requested. Instead, it had been taken to the towing company's storage yard. Then I looked them online, after I found out so many incidents had happened involving this company I called them back, and and express my concern with all the alarming information about their services. The lady didn't care about what the community has to say about them. So, I decided to inform the police department,investigation team. What concerns me most is that I have received different explanations about why my vehicle was taken to their yard, which has made the situation even more scary and concerning. I was injured and relied on what the tow truck driver told me at the scene. The police department has to be aware of my experience because I believe they should carefully consider which towing companies they use for accident-related calls. My insurance company called them and asked why the car was in their location and not my location, they replied that was because I didn't have the money to pay them right at the scene of the accident. The driver didn't request payment upfront. I understand that towing companies have procedures, but customers should be given clear, honest, and consistent information--especially when they are injured and vulnerable after an accident. Based on my experience, I would not recommend this towing company and would strongly encourage the community to write a complete with the police department about incidents related to this company, the police department, need to stop doing business with this company, also I encourage you to inform the police department, investigation team about your experience with this company and also ask questions and document everything when dealing with them, very dishonest.

I just had the most remarkable towing service provided by Miles from this company. He was…read morefriendly, courteous, fast, and efficient. But most remarkable to me was that he helped air up a tire for another lady near us who was stranded. He did this just to be nice even though he had to jack up her car. And he wouldn't accept any money from her as a token of appreciation. He simply said it was the right thing to do. Miles renewed my faith in humanity. This company is lucky to have him.

Came out from work to find a completely flat tire. Called the Nissan roadside service and was…read moreassigned to USA Towing and Roadside service. Within minutes, Mark had called to find out exactly where I was located and let me know he was on his way, what car he was driving, and his ETA. He was there so quick and got my tire changed so fast and efficiently! Not to mention he's a really cool dude. He made my day 100 times better with his awesome service and great personality! He made sure I knew everything I needed to know about driving on the donut tire. Great service and great guy. Definitely recommend!

Customer service definitely needs work. I had a flat tire so my insurance company went through USA…read more I cancelled services because I figured I could do it myself, but when I couldn't I requested services again. I was told by said agent I can't do anything for you so I contacted my insurance again to start the process all over, but when reconnected to the agent he already had an attitude and proceeded to yell and tell me to find business elsewhere an overall just made the situation worse. Just do better and have empathy for other others because kindness is effortless and it takes much effort to display anger.

Central Valley Towing had to pick up my car and deliver it to Jeep…read more They were called and within 10 minutes Tee contacted me and said he would arrive in 25 minutes. He was on time, courteous, and showed confidence in his task. Jeep picked up the tab, so I cannot comment on the excellent price. I am so grateful to have had this type of customer service. Prompt, knowledgeable, and kind. Thank you, Tee!

Central Valley Towing illegally towed my vehicle from my reserved parking space at my apartment…read morecomplex. Crystal, their operator was extremely rude and advised it would take hours for their employee to call me back and let me know when I could pick up my car. Finally hours later I meet Joseph Smith, a balding man with a Napoleon complex who cursed at me and acted like I should be grateful he gave me my car back which he illegally towed. He refused to give me any information about who towed my car or anything so that I could file a complaint. Long story short, these people are losers and criminals who think you should be grateful when they return your stolen property.

Nelson was great! He first attempted to troubleshoot the problem and when that failed took us to…read morethe most convenient location for us, not necessarily him.

Always toe is reliable, dependable and caring. The owner is knowledgeable and he was referred to us…read morethrough our mechanic. Having a car break down is stressful already and the owner is calm.

Outstanding service from Utowpia Towing Company! They responded quickly, arrived right on time, and…read morehandled my vehicle with great care. The driver was professional, friendly, and made a stressful situation much easier.

Absolutely reckless driver, flying down Howe, trying to keep up with a truck, while he had a car on…read morehis flat bed. Cutting off cars and tailgating cars. I hope this guy loses his license. Call these guys if you have good suspension because the car he had loaded in the back looked like it was going to fly off the flatbed.