Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Excellent Service. Professional, Knowledgeable and I am very thankful Demond made it a very smooth…read moretransaction. Definitely recommend Gentec for any Mortgage services.

I don't know how easy of a client I would be considered. I asked a bajillion questions, and Demond…read morehad answers to all of them and even some I wouldn't have ever thought to ask. I don't know if he wants me to even tell people this, but he answered calls and eased my mind at the most random times (like Sunday evenings, when people should be off-- sorry about that!). He kept everyone involved in the loop weekly, from myself to my realtor to the builder to the lenders. After hearing so many horror stories from friends and relatives, I was worried that my closing was going TOO well! I closed in less than 4 weeks, and Demond kept me informed every step of the way. This was my first home buying experience, and Demond ensured it was a smooth one, and for that, I'm forever grateful!

I had the best possible experience with AsertaLoans in obtaining my mortgage this past month. Aaron…read moreand his team (Sarah and Alexandra) were simply stellar in the service and customer care provided from start to finish. Aaron was super responsive to every question or concern I had and was constantly available to me and was ultimately able to get me a great rate and deal. I have referred him and Aserta to many colleagues and would not look elsewhere if I had another purchase. He was also able to provide beyond excellent referrals and my transaction was extremely smooth and hassle free in large part to the people I was able to access via his network. Would definitely recommend!

I was referred to Aaron at AsertaLoans from a realtor and it has to be the best referral anyone has…read moresent my wife and I. Aaron always treated us like VIP clients including late nights, weekends, and even while he was on vacation out of the country. Aaron was super responsive, always had great suggestions, and took a lot of the hard work out of the process. Aaron and his team made the process as comfortable as homebuying can be and they were truly a blessing during this process. I would recommend anyone buying a home to use AsertaLoans 10 out of 10 times.

I had no idea how pleasant a mortgage situation could be but I found out with Bob and his…read morecolleagues! We felt completely heard, valued and safe. We were able to refinance our home at a very comfortable for us and reasonable rate. Bob took the scary and my anxiety away completely not to mention I didn't feel stupid or judged! I will never use anyone else!

We've been in the real estate business for 31 years and I don't know a single mortgage broker that…read moreknows more about the business than Bob Johnson. he's closed countless deals for us and some were very challenging. He and his team are fabulous. I won't get a mortgage from anyone else.....and he's a snappy dresser.

Best loan officer ever. I was dealing with other loan officers and it was like pulling teeth with…read morethem getting them to answer or reply back but Danny made it happen! He was so patient and knew exactly what to do to get the job done. Thank you!!

Chris Pedison, Stacey & Nicholas were outstanding to work with at Mid America Mortgage. To being a…read morefirst time home buyer, they made the process very easy and helped me every inch of the way. I could contact them anytime of the day through phone, text and/ or email, and someone was always there to help answer my questions quickly. I can not thank them enough in helping me buy my first home!! I highly recommend them to help you with your mortgage!

Ross Wright is the man!!! Him and his team made buying a home for the first time so smooth and…read moreenjoyable. Along with saving us money anywhere he could ( interest rate, closing cost, monthly payment) he can answer any question you may have being a first time home owner. 10 out of 10 no question this is the man to go with.

William Ross Wright IS THE BEST!!! He promised a 21 day close on a VA loan, over the Christmas…read moreHoliday, with a Relocation company involved. Oh, and was going to be present at the closing (out of state). He delivered and at a very competitive rate. Top notch professional.

Impossible company. Too many offenses to list. My favorite, just a hilarious irony, is this one…read more When they call, if you call them back there is a recording that says "you've reached Mr cooper, you have called the wrong mortgage company, your company is Mr cooper. " then they disconnect. Pretty easy to get a live person on the phone but, the ones I've spoken with are wretched, underpaid, under trained people who are working from home. I have heard dogs and children in the background many times. Of course, that's fine, people need jobs and that work can be done from home. BUT it's always an indication to me that a company is on the fringe of collapse when their employees don't come into work.

I have been trying for over a week to speak with someone from Mr. Cooper/Rocket. Can not sign on…read moreto my account any longer, when I call nothing but BOTS (cannot get to a real person), after very long waits and menus, states it is connecting me, then get a recording customer service is closed. Try to chat, but it also states live chat is unavailable. One of the worst customer service experiences ever.

The wait times are horrible. The customer service is also horrid. There's usually only one teller…read moreand one person in the office to assist people. If you have any transactions where you need a teller I'd suggest going to an alternative location. The lines were long and the branch manager failed to assist.

In what third world country is it acceptable to be on hold listening to multiple advertisements…read morewhile trying to get account information? So they are having longer than normal hold times. Apparently this is every day! Absurd. Don't care one bit about customer service. Apparently their time is more valuable than the customers. 38 minutes and counting...

Mark was very professional and extremely honest, worked very hard to get the best rate for us!read more