Called so they can fix a window for my grandfather car. They said they would have to order. Which…read morewas no problem for us. We made the appointment for a week after the date. Was quote $190 plus taxes. We go in to take the car in they have no record of us calling apparently. That the guy didn't make a note or anything. And now they have to once again order and it can be here the next day but now it's going to cost $359.54. Which is bs. Just better off going somewhere else then having to call over and over and get the run around.

From the owner: * Double Hung Metal or Vinyl* Custom Window & Storm Doors* Farm Equipment * Storm Window & Doors*…read moreTub Enclosures* Shower Doors* Mirrors* Screens Repaired* Plate & Window Glass* Replacement Windows

I caught a rock to the windshield on the highway, and called Pro-Tek the next day. This was a star…read moreshaped defect a little larger than a quarter with approximately 9 cracks emanating from it. When I took it for an estimate, they said if I had 15-20 minutes, they could repair it right then. It took exactly as long as they said and the result was fantastic for the starting damage. You really have to get it in just the right light to even tell there was anything there. Can't recommend them highly enough. Cost was very reasonable as well. --Casey R.

From the owner: Pro-Tek Dent & Windshield Repair, established in 2001, caters to your automotive restoration needs…read more Whether it's hail damage or unsightly door dings damaging your vehicles exterior, our highly-skilled technicians utilize Paintless Dent Repair methods to restore your vehicle's sleek finish to its pre-damaged glory. Committed to excellence, our knowledgeable team works diligently to ensure each repair blends seamlessly, regardless of make or model. With Pro-Tek Dent & Windshield Repair, your vehicle will be restored to its original condition while retaining its resale value!

Really nice staff and great service. They didn't have the size windshield I needed, but ordered it…read morefor the very next day. I was able to drop off my car before work and pick it up over lunch. I bought my car new and I don't remember the windshield ever being so clear. Extremely pleased with their work.

Had an 8 am appointment to replace my windshield and the car was to be ready by 10. Sent my husband…read moreto take it. He checked on it before lunch and was told it was done, but it hadn't even been touched yet. It finally went back around 1:30 and he was able to pick it up after asking about it again about 3:30. Wasted his entire day and the only explanation or consolation prize he received was I'm sorry.

I would give them higher than 5 stars, but that is the highest I can go…read more The saga beings on June 12th when we hit a deer with our trunk on our way through Kansas. My insurance agent setup a tow trunk and I had her make sure it was one that could not only haul the truck, which was not drivable, but also tow the RV that I was pulling. Tom the tow truck driver was awesome! We were in the middle of nowhere, KS, and he was able to get us all hooked up and towed us back to Dodge City, KS and Bailey's Body Shop. He even setup our RV behind the body shop that will fix the truck, because I didn't know where else to go. He then took us to a gas station to get gas in the generator and gas can so we would not run out during the night while using the AC, as it was over 100 degrees that day. The next day (Monday) we tried to get a rental truck to finish our trip, but we found out that most rental car companies don't rent tow vehicles, making me basically stuck! The owner of Bailey's (Bob Bailey) himself, let us use his personal truck and a friend towed the RV to Wichita (3+ hours away) and we were able to rent a U-Haul truck that allowed us to use our hitch and finally was able to complete our trip to Oklahoma late on Monday night. We thought the repair (estimated at over $10K) would take over 2-months due to part shortages and also logistics. I'm happy to report that just over 3-weeks they had my truck ready, and it looks like new! I would definitely recommend this body shop to anybody!!!

I have no experience with their body work but I do want to brag on the way they treated my daughter…read morewho had a piece of her bumper come loose when she was traveling alone from Arizona to Chicago. I suggested she try to find a body shop in Dodge City to see if there was a way to patch it or something to get her on her way She found Baileys.She said several men swarmed her car ,,got under it and managed to cut and patch it enough to get her safely back on her way. No charge Here is my point. .When a shops integrity and resourcefulness is that apparent as well as the kindness shown to my daughter ,thats the shop that will get my business.Thank you Baileys from a worried father and mother a couple of thousand miles away!

I ordered a couple of pieces of ceramic glass for my wood stove. When I returned and asked them to…read morecut the pieces smaller due to my mistake in measurement, they recut and refused to charge any extra. I was very pleased with their service and will them for any glass in the future.

From the owner: Replacement Windows Storm Windows and Doors…read moreWindshield and Auto Glass Bath and Shower Enclosures Custom Stained Glass Patio Doors Commercial Store Fronts Plate Glass & Mirrors Insect Screens; New, Repair or Re-wire Table Tops Glass Circles and Other Special Shapes Farm and Heavy Equipment Security Doors and Window Systems

I was passing through when my check engine light came on and my air quit working. They were very…read morefriendly, were able to get me in and out and didn't cost a fortune

This review is month's overdue. I was traveling on a cross country road trip back in July and was…read morealready behind schedule when I noticed my tires were horribly aligned. The inside tread of both front tires was completely gone and Goodyear had no interest in working on my car, because they thought it was such a gamble. I was recommended to go here by the folks at Goodyear and thank god for their recommendation. After driving 40 miles from Hayes to WaKeeny my vehicle was serviced within an hour and a half and I was back on the road. The staff could not have been any nicer and the price was incredibly reasonable. Most importantly, had they not been willing to service my car, I would have had to ship my car the rest of the way across the country. With the work they performed, I was able to drive another 2,000 miles safely to my destination! Thanks, TJ's!!!!! I owe you!

I had a mixed experience with Lucas Auto Glass. I was able to accomplish the goal of having my…read morewindshield replaced at a reasonable cost, but the customer service was not up to par. My experience on the phone was pleasant enough. The phone was answered promptly and courteously, and I received the information I needed in a professional manner. I set the appointment for the following week, providing plenty of time for the necessary glass to arrive. When I arrived, the first thing that struck me was that the customer waiting area was probably dirtier than the workshop itself. Most of the chairs were so threadbare that they literally had just a few threads remaining. Usually the furniture someone has dumped at the curb is in better shape, more sanitary, and better looking. I didn't even get a chance to try sitting on one because the glass hadn't yet arrived, so we rescheduled for me to return the following morning. I received a call the next morning asking me to delay my arrival for another hour. When I arrived later, the repairmen were out on another job. I had to wait about twenty more minutes despite already having an appointment. The shop is a little unusual in that there is no music or television. I don't mind the quiet, but with the door open between the waiting area and the shop, I was able to see and hear everything. While the physical labor was being done in a professional manner, the lively banter between the two installers was not. I had flashbacks of being in a junior high bathroom while listening to their discussion. Having said this, the quality of the replacement is very good, and the price was less than I expected. It's too bad the customer service was not what I expected, because I would have liked to give Lucas a much better rating.