been trying to look at a property, they keep sending lock box code that doesn't work and nobody assisting

I had multiple viewings set up through JWB, the first was all ai photos that looked nothing like the house i arrived at, they were totally fake pictures! The second and only suitable property was a condo it was nice and looked like the pictures. The third house i drove to on the other side of town had no lock box, so it was a complete waste of time. After the first house i realized they were using the same pictures for different listings, which is very deceptive! The next two houses were so run down and looked nothing like the photos i just kept driving. The last and final house was ok but there was a group of teens outside squaring up to fight, very unsettling! Updated review as i misunderstood the remote working qualifications. read more

This company is run by a bunch of scam artists. I live in an apartment complex that is "managed" by JWB, and yet they don't do anything there to take care of the people that are paying rent regularly. I moved in on my Birthday in Dec. 24. Got to my apartment, and it had never been cleaned. My windows do not lock properly, had to run my water for 2 days non stop, no screens or blinds on any window. My door has a huge gap in it, so the cockroaches that are in every apartment come through my door. Any maintenance request you put in, they put a bandaid on it and don't fix it properly. But then they will bill you because the problem isn't there. My newest neighbor just moved in with her kids... and her unit is already flooding from an existing problem they knew about from the previous tenants leaving the place. Now there is mold in the walls, and all of us are dealing with the headache... even though JWB gutted the apartment 2 months ago for flooding damage. read more

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No stars. The put an eviction on my record so they didn't have to pay back my $3000+ deposit.

Worst place to rent from they don't help with anything and I've lived in a rental that I paid 4k to move in and the heat don't work stove blew up during thanksgiving waited two weeks for it to be fixed was told they could give me a 25 dollar gift card to cover me and my family not having a thanksgiving dinner . Still yet to get that gift card and now my heat just runs and runs and my house stays cold during winter these freeze days and that's just the he topper .DO NOT RENT FROM JWB !!!! they don't care and just want your money read more

A good analogy of how this company will take care of your property or for renters in your property is slapping lipstick on a pig. If that's how you like your assets taken care of, JWB Rental Homes is for you! They will do the bare minimum to cover up and not actually fix issues and will destroy neighbors property while doing so. Good luck trying to get a manager on the phone. They DO NOT CARE. Terrible business & service. read more

We worked with Abigail. Never met a human EVER. Everything was over the phone or email. When asked if we can meet at their office as they were down the street from us and we were told we can let her know when we are driving by and a "co-worker" could wave as we drove by. They want a security deposit via money gram and after you pay even more money you have to wait 3 business days before getting the keys??? No thank you. When we called and told them we wouldn't be going further because it sounds like a scam...Abigail texted my husband "are you going to send the money or not" yeah no thank. Very happy to not work with them. But it is a shame because the house was beautiful. Not to mention we dug deeper and they had a lot of law suits against them that they lost for screwing over people. read more

I recently put in an application for one their homes, and I will say they have pretty amazing homes to view. I contacted their office on Monday morning February 23,2026 as we as today Tuesday morning February 24,2026. I don't to be a bother, but the phone system asked if I already had an agent and I do not. I haven't been able to get in touch with anyone to at least find out how their process works for the past two days. If it's in God's will, I would love to work with you'll as I am interested in one of your homes. I am bit skeptical since it's the beginning of the week and no one has reached out even by email. So far, I'm anxious, but I have faith. read more

No one returned any calls! When I did get through the person was extremely rude and not at all informative!! read more

Initially, I did not have a great interaction with the desk agent--she made it very difficult to view a property. I left a 1-star review. Almost immediately Greg replied to my review asking for me to contact him to discuss. I didn't respond because Theresa/Staff really soured it for me. The following day after my review, Greg called me and asked how he could resolve everything and hopefully earn my business. He showed a deep concern with righting my perceived wrong. Even offered to find an agent to show the property in a weekend. I don't know how this will turn out, but I am impressed with Greg's follow through and concern. Because of Greg, I have edited my 1- star review to 4- stars. read more

BEWARE!!! They showed me the wrong apartment and said I needed to do the app to see the right one. Totally unprofessional every step of the way! They really treat customers poorly, can't imagine ever renting from this company... read more

Can i give NEGATIVE stars??? I have been renting from JWB for 3 years, I would NEVER recommend this company to anyone that rents. The house was brand new but in 3 years the plumbing has gone out several times. The septic tank backs up into the house and the water smells like sewage. We have called for weeks to the maintenance department and no resolution. In fact if a plumber comes or the septic tank people they are not allowed to tell the residents anything. Imagine not knowing it's you can flush your toilet or shower. They are putting up the same type of houses and they can't even maintain the ones they have. They truly don't care about the resident all they care about is the rent gets paid on time. Don't do it, avoid JWB at all costs. read more

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I had a horrible experience just trying to view an available apartment. I had to call over three times to finally get someone to get back to me, and they wouldn't even show me an apartment until I put in notice to vacate at my current apartment, leaving me in a more desperate situation?!! Meaning I would be forced to choose a place that is unacceptable so I'm not homeless - WTF?!! DO NOT RENT WITH THEM EVER! read more

Absolutely the worst rental company I have ever had to deal with. Extremely unprofessional and uncommunicative. They left a pile of trash in our front yard that was there before we signed the lease and when asked to remove it they said it wasn't their problem. Also added fees with no explanation. read more

I've read EVERY DETAIL in regards to the application PRIOR to completing it. The app fee being $85 per person is a big deal for some people today! They played in my MF face!!! She was the hold up in the entire process, I called on the 30th day to find out what's going on, she tell me BS and of course there was no Manager to speak with... I asked could I get a refund ($170.00) shr said NO. IT WAS HER FAULT BECAUSE SHE HELD INFO FROM ME!! 0 STARS! THEY DONT GIVE A FLYING F@#% ABOUT THEIR CUSTOMERS! TOTALLY UNPROFESSIONAL! read more

this company is a fraud They take your money and find any reason not to work with you They communicate late to prolong the process just to go nowhere with it Isee why there's so many bad reviews trust the reviews I've experienced for myself how they do shady business practices I was told I was almost there just fifty dollars short and they was charging five hundred cause if old credit reports even though my credit was over the number needed dint Pay no application fee they added up with that read more

Great place relative to the rent. If they don't answer the phone in a timely manner, letting them know "I pay the bills, chop chop, it's been 3 days." That works read more

You will never get your deposit back from JWB after meticulous cleaning their property after two years renting the property from JWB they kept 90% of my deposit $1398 after completing the laundry list they required. NEVER RENT FROM JWB RENTER PROPERTY MANAGEMENT read more

Very misleading about requirements and what could be done for candidates with bad credit. Stole $170 from me and we are desperate to find a place. Had I seen these reviews I'd NEVER have done an application. I saw a review where someone filed bankruptcy and this company worked with them...that's a phony review. If they'll work with bankruptcy the. They should be able to work with poor credit. The company is a scam and that review is a lie!! read more

Been a resident for years and over the last two years things have gone downhill.I've complained to my property manager multiple times about a resident whom has moved multiple unauthorized occupants whom cause a nuisance don't take there trash out in the neighborhood to be ignored via text and nothing be done. read more

Tried to rent a property that i can more than pay for and my application was denied I've worked my job for 9 years My rent is higher than the place i applied for i make over what is required in there listing they didn't even try to work with me if you're credit is not so great find another company because they will not look at you even though most of there homes are in dangerous neighborhoods read more

Customer service is great. Communication amazing. We rented a house in Florida. We haven't get there yet. But so far so good.

all the pictures on sites are like the same three houses to make it look good. I didn't even schedule a showing biz I'm scared to see what the real house looks like. read more

I have rented from JWB for the past three years. Two different rental homes, and it's not the same. Customer is not same, the treatment of tenants is not the same, the manner in the way they handle things unacceptable. My smoke detector has been ringing for over a month. Typical that just means change the battery. But the batteries have been changed and taken out. The smoke detector still rings without a battery, and it's non stop. That clearly means it's a electrical problem which is pretty dangerous. I have two children and I can't determine if there is actual fire in my house because the smoke detector always rings. Well I reached out to maintenance, it's been three weeks and nothing has been done. They genuinely don't care. I even reached out to my property manager for help. She didn't care either. This is a mess, can't wait until my lease is up. Fyi, I'm only writing about it because this is my second issue with maintenance. The first time I didn't have water all weekend. I called and emailed repeatedly. No response. So I had to pay for a hotel, and pay a family member to correct the problem. Meanwhile I receive a invoice combined with my rent for a repair that never happened. I tried to dispute it, I was ignored. Sent voicemails and an answered emails. I I just paid it which is not fair, but they wouldn't separate it from my rent on the Portal. read more

This is the worst company in Jacksonville they are deeptive they are all about money. They will rob you take your money and refuse to fix things after they break. we have an infestation of mice and roaches. broken smoke alarms, broken heater and air, broken everything and they give run around. overpriced rent. RUN AND RUN FAST ITS NOT WORTH THE SUFFERING YOU AND YOUR FAMILY WILL GO THROUGH. I read more

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Extremely upset with JWB! Confusing way to see properties, apply and submit information, tell you what you'll qualify for and then once they get your app fee, completely changed from 2k a month, to 950 a month approved for! I made 6 figures last year, projected to earn even more as I am NOT changing anything about my real estate model; same brokerage, same customer base, same active lsitngs and buying activity, joined the local Jax board, still belong to board in 2 other counties, have ALWAYS traveled florida for my customers; only to hear that MY income can't be counted because it wasn't "local" income!? ALL MY INCOME IS LOCAL INCOME! Reading these reviews now, I guess we dodged a bullet, really but it's funny to me because I COULD have paid several months in advance! read more

The absolute worst property management company I have ever dealt with. I had to get a lawyer involved to get my things. They lie to you and charge you for things that don't exist. They are the true definition of slum lords. read more

These people will take your money happily and then turn around and tell you that you are not approved and there is no refund or the desire place you would like to reside at is taken in just an hour of you getting a tour scheduled. I had a bad experience with JWB. Proceed with caution with these people. read more

JWB is the prime example of slumber landlords at its best , The Consumers WE THE PEOPLE it would not be a JWB .They don't do good with the care of tenants or THE LAWS then these people behind desk they called them property manager are BULL shitters an phonies n making. A supervisor has not reached out to me yet ,I been living here with minor children with MOLD exposure for a year now in the home after it coming back once I tried cleaning it .it grow back ,I even suggested a Transfer would be necessary they refuse to be proactive with ongoing problem.so yes I moving out an don't suggest this company to anyone .BUT RENT AT YOUR OWN RISK cause I guarantee you the ones thats on here saying they aren't having any problems will in the near future I can bet you on that. SHITLORDS The most high isn't pleased with this. DEVILS read more

Would not recommend. Customer service horrible! Wanted to view a townhouse . Told I had to answer personal questions (application questions) in order to tour because Lauren didn't want her time wasted. Your time was going to be wasted if I didn't like the place so I didn't understand that. Ended the call plenty of other places! read more

DO NOT RENT A HOME FROM JWB!!! They will try to charge you to renovate the home you stayed in once you move out. We rented a JWB home for 2 years and left the house in better condition than when we got there. Redid the landscaping, upgraded fixtures. Patched and paint matched any hole put in any wall, and still they attempted to take nearly our entire security deposit with the exception of 98$. A large majority of this was an 1100$ charge for painting. I went by the house we used to live in after seeing this and spoke to the current residents. They allowed me to enter the home (my previous home) so I could see that they repainted the entire house and were attempting to do it on our dime! After a lengthy process to rectify this we had these charges taken off after much resistance. Andrea Gil will try to take your money for this terrible company that she works for. Do not trust these people. If you do rent a home from them, take pictures of everything and notate everything. This company is in the business of f***ing over the common man. Don't let them do it to you. read more

Hi,l just want to say Jay was excellent in our conversation today,l wanted to know about transfering my lease to another property a lot of questions he had the anawers and what he didn't know he said so and reach out to others to get my answer he was very pleasent and kind now l will be able to plan better thanks again "Jay" your the best. read more

I've been renting from JWB for three years now and they are getting better in the fix it and overall management departments.

JWB is one of the worst companies I have ever dealt with. I'd give zero stars if I could. Rent from them at your own risk. There is a reason they have so many bad reviews online. If you do decide to rent from them, be sure to ask them to provide you an inspection report for the AC unit, and verify that it was inspected by a certified technician. If there is a problem with the AC unit and a technician has to come out they will charge you for the service call, regardless of whose fault it is. A technician had to work on the unit at the property I was renting for two hours. I spoke to him after he finished and he told me the issues definitely would have originated from the tenant before me, but JWB still made me pay for the service call. I asked the JWB maintenance coordinator to provide me a copy of the AC inspection they did prior to my move in and got crickets. You would think that a reliable rental company would have something like the AC unit, a major mechanical component of a dwelling, inspected prior to each new tenant moving in. Beware of JWB's deceptive rental practices and lack of proper maintenance for the properties they manage. They DO NOT do routine maintenance on the properties they manage, then blame it on the tenants when something happens and make them pay for it. read more

They approved me for any apartment/ not a house.....available under 2200 a month. It felt as if they were just trying to force me into the hood because I was black. They horrible for trying to move someone into a place that they wouldn't move their loved ones to. They truly deserve no stars. read more

Just don't. Avoid this company at all costs. They will kill you with hidden fees and send you a bill from an HVAC VENDOR because your air conditioner quit working. Event though I've now TWICE had my bathroom flood with literal sewage because they wouldn't fix the septic tank properly. read more

They are a MONEY MAKING MACHINE! I rented with JWB for 2 years. My property manager changed 3 times due to people leaving the company. Before moving in they charge you: * application fee * administration fee * non-refundable pet deposit $500 * security deposit Upon move out they require you to pay: * for a pest control (they never sprayed before or while I lived there) and provide receipt from a company * charge you a minimum $200 cleaning fee * $65 move out checklist fee * and other bogus charges. They find a way to KEEP your deposit with no plans of returning. Be prepared. Even if you clean it spotless and leave the place in better condition then you received it. They will find a way to take your money. Their response time on emergency issues is horrible. You have to call or email them to set up a ticket and they never respond back to you. I have a flood going on and they told me it wasn't an emergency. Per the long term neighbors The place I lived in the tenant had died and abandoned the place so they did minimal work for me to move in. When I moved out they charged me for all the damages and paint that they couldn't get money from the ex-renter. Just be prepared to GIVE them your money and not get any back. I would not recommend this company to anyone in the future. I'm truly disappointed and dissatisfied with this mega company. read more

Poor business, horrible tenant communications. I would have never rented from JWB if I knew how they handle things. 0 stars if I could. I am a property manager myself, so I know how things are done properly and what good business is. JWB does POOR business. My doorknob fell off in April, and it took maintenance a almost a week to put it back on. I had to call and text and basically beg someone to come out about a safety concern to my front door to my apartment. And, when I called maintenance to follow up, they were extremely rude on the phone, gave me the vendors number then hung up. My whole back deck is rotting and falling apart. I fell through it the other day. They have yet to communicate what they are going to do about the situation. They have known about the issue for MONTHS. This is a huge safety hazard and a law suit waiting to happen. Unbelievable. The maintenance coordinators just reply in email and give you no phone call. It's almost like an automated email and they don't address any issues. Like a huge safety concern (my door knob, and my deck rotting and railings falling off). If it were my team, we'd be out same day, have a game plan on how to fix the deck, and follow up with a phone call to the tenants. That's GOOD business. I think communicating and problem solving is a pretty basic thing to do. Not sure why the company has such a hard time with that. ****NEW UPDATE*** WHOLE APARTMENT WAS INFESTED WITH RATS - TOOK MONTHS TO FIGURE ANYTHING OUT AND I BASICALLY BEGGED FOR 2 MONTHS BEFORE I TERMINATED MY LEASE. WORST COMPANY EVER. STAY AWAY. In disbelief on how unprofessional this company is. read more

Miss management, employee turn around is huge. I had 8 different property managers in a span of 2 yrs. ended my contract early because my house was broken into. I had to store my stuff in a storage unit for 2 months wanting on a window replacement. They hung a thin piece of plywood they you could pull off the house with ease. On releasing my contract they apply $2k to creditors on fraudulent claims. Thank God I took a room by room video of every wall, floor and ceiling. Cover your butt with them. read more

JWB will rob you every chance they get. TRUST THE NEGATIVE REVIEWS. Most positive reviews are from employees, friends, and people who are brand new tenants. When we moved in, they made several promises about the property that they did not keep. When we moved in, it was infested with roaches, the A/C did not work, the sink's pipe has a missing link, none of the toilets were attached to the ground, two of the doors would not close, and various parts of the house randomly falling apart. We told them when we moved in and they just kept saying "as is" or would promise to fix it, but never get back to us. They tried to charge us to fix the A/C and promised they would send out pest control for the roaches. The pest control never came. We were harassed the entire time we lived there by the neighbors who were also JWB residents. JWB did not care and even sent us a few eviction notices for things that we never did. We sent them proof that the eviction notices were false. They would apologize then send us a new one shortly later. They forced us to stay for an extra month. They called me a few months before the lease ended to ask if we want to say. I told them, no we don't and asked if I need to write or sign anything. They said that we are all good to move out. But then they called me a month later (the day after the notice deadline on the lease) to tell me that we either need to pay $1225 as a fee for not notifying them we are moving out or we need to stay another month. When we moved out, we paid for professional cleaning and pest control. Every inch of the house was better than it was when we moved in (with pictures for proof) We fixed up the house over the 2 years we lived there. But when we moved out, we were charged for cleaning, pest control, painting, A/C repair, and so much more. They even charged us for issues that were in the move-in checklist or that we notified them about. We still never received the rest of our money back. JWB is a company of crooks. The rent is too high and they will still rob you when you move out. read more