Fantastic agents! We used Lara as our agent when we moved from California to Florida. We couldn't be happier. Aside from her fantastic personality- she is efficient, extremely knowledgeable about the area and real estate! Highly recommend. We even closed early. read more

This company is the definition of bad business. Leslie Duncan blatantly lied and did not disclose the home I purchased had rodent issues previously and they weren't completely taken care of. They refused to give me proof of an exclusion done on the property. Not to mention read all the comments regarding this company praying on poor military families. Be very careful about where you spend your money. Instead of actually finding the issue they tried going over it with insulation. This was a nightmare and I look forward to seeing them in court. read more

Hover Girl Properties is an absolute gem in the world of real estate - I can't say enough good things about these amazing humans!! Over the years, I have moved to and from the Jacksonville area several times on military orders and have used the HG team for all of my home purchases, sales, and property management in-between. They've made my life so easy each time! I just completed my 5th HG transaction with Lara by my side for the sale of my home. Throughout the experience, I felt like my house and I were the center of the Lara's universe. She was incredibly responsive, two steps ahead of every potential issue that popped up, and tirelessly at work to ensure I felt good about everything that was happening. We closed on-time and I feel great about the price we sold at. Lara and her team took what is inherently a stressful experience in the middle of a military PCS and made it feel truly effortless. I trust these ladies implicitly. I wholeheartedly recommend HGP to anyone looking for incredibly experienced and genuinely kind people in your corner, especially if you are military. Lara, Joy and their team are all truly amazing. Looking forward to house shopping again when I come back to Jax! read more

Wow! Just nasty attitude as reflected in other reviews. I inquired about a property that was less rent than a property with another agency I've been fully vetted and approved for. But...to these ppl...I wasn't good enough. No property is worth their discrimination. read more

If your rent from them make sure to take your own pictures. If not they will claim they no longer have pictures and try to put the blame on you for damages. Nice in your face and once your deal is finished they are rude unprofessional. read more

Completely unprofessional and unethical. We rented a house they had listed. Tried to send claim letter that was completely fabricated with no receipts. He disputed claims and asked for receipts. They claim landlord will send them over. Got two receipts one for carpet replacement and one for driveway cleaning and sealing. They had the audacity to charge for entire carpet replacement of a carpet that was 5 years old after making him pay money and show receipt for cleaning it. I tried to verify carpet receipt with carpet company who will not cooperate. They also trying to charge not only for cleaning driveway but sealing it as well which is an improvement. My son has been out of the house since end of May. It is now august 2nd. Still haven't received deposit back and glen. Doyle is ignoring the email that was sent to verify if the entire $3600 deposit was given to landlord. Tenants have legal rights and I intend to pursue everyone. Do not work with this company. Wolf in sheeps clothing. read more

Retired Vet/Disappointed!...we we're not treated fairly during a very difficult time in our lives as we are attempting to find a place to live!...tried communicating with Leslie, one of the agents--it's disappointing when you are told one thing and something else happens!...beware of poor/lack of communication which negatively affected the overall outcome of us securing a rental home and attempting to find a place to live--it was a terrible experience!...stop saying: "thank you for your service" when you don't really mean it! absolute worse treatment is to say you are going to run the application, and it inform us of the status of our application and totally avoid us for 4 days due to your needing to have family time in your relaxing home...now you are refunding our app fee, and we've totally wasted our time! read more

Last year I rented a home through Hovergirls and it was the biggest mistake I ever made. The house was filthy, electrical plugs and lights didnt work. I moved in a couple of days before Christmas and it was a horrible experience. When I tried to clear the home they sent me a list that was impossible to fulfil. The carpet carpet was worn out and I did have it professionally cleand but they still kept my cleaning deposit. This company claims to be Christian but I can't confirm that. If you are moving to Jacksonville Fl please find another property management company. read more

So far, I am not impressed with the way they are handling the exit of my son's lease. Seeing all the negative comments solidifies my intuition that something isn't right with this company. They are trying to steal all of his security to make improvements to the landlords home in preparation for the sale of it as it is now listed on Zillow. He is currently disputing the charges. Every negative comment has something my son and I have experienced. I will update what the outcome is after our dispute of charges and then post the letter my son sent to them if necessary. Praying we don't have to goto small claims court and report to the better business bureau. read more

I cannot say enough positive things about Hover Girl Properties. We decided to move out of state and needed to very quickly make some big decisions. Hover Girl Properties came highly recommended from a friend of ours and they have been fantastic to take the process of finding a tenant off our plate. Super professional, friendly, efficient. I recommend them if you are looking for an a-plus team to manage the renting of your home. read more

SELLERS BEWARE of Joy and Lara the owners of Hover Girl Properties.  After listing my home they had the purchaser at my home and gave a verbal full price offer.  At the time it was a little overwhelming but very exciting.  We accepted the first offer because it reminded us of when we purchased the home and being a military brat it hit home.  However the actions of these agents after the home inspection was pushy, nasty and the reason many people will not entertain a government loan purchase transaction.  The main agent, Joy left the county and left Lara to oversee the home inspection portion of the transaction.  The home inspection came back pretty clean with minor items which is VERY normal.  There isn't a home inspection that comes back with no repairs and really the report is for the buyer to determine if the health/life of the home.  Instead of picking one or two important items with their client or taking the document as what it should be used for as informational purposes only they came back with a laundry list of repairs.  After stating the home is being sold as is and we are not entertain repairs the buyers agent, Lara become increasingly aggressive stating these are "VA MPR's (Minimum Property Standards).  First, the home inspection is not the inspection that dictates any repairs.  Second, all Florida Contracts are for As Is. Third, the lender never sees the home inspection and again its only for the buyers informational purposes ONLY.   After a lot of back and forth with pushy aggressive tactics we agreed to entertain one repair until Lara would not agree to allow us to use our own judgement and hire a professional to repair.  They stated that they wanted us to use their preferred person "so everyone felt good".  At that point we decided no, no repairs and the buyers needed to decide if they wanted the property and my agent notified them they had until Thursday at 5pm based on the timing of the issuance of the repair addendum.  The buyers agreed to proceed and Lara kept stating VA MPR's but again this is determined by the appraiser and not the home inspection.  The agent asked if someone could come to the home and inspect the fireplace and of course I agreed HUGE MISTAKE! They were only there to inspect but somehow someone authorized the "repair" of the fireplace.  The first day their "preferred" gas company came to the house the guy was there from 1pm to after 6pm and worked SUPER SLOW.  The repair guy started the pilot light and discovered the on/off switch wasn't working and advised it needed to be replaced.  No big deal and he left, after he left I didn't think anything else about the manner but they arrived again UNANNOUNCED Monday the following week with another person to "fix" the fireplace.  The arrived around 1pm and didn't leave until 8:30pm and by the time they left the fireplace was completely torn apart.  It was the most unreal moment and I was in such shock I couldn't even respond to the matter.  I believe this was another tactic on the agents part to get a "subject to repair" appraisal as a negotiation tactic for the repair addendum.  I immediately canceled the appraisal and notified my agent they needed to be back the following day and fix this mess by 5pm.  The two days prior, these two people worked so SLOW and bragged about their hourly rate.  However, Tuesday they worked liked they had a job to complete and left stating they replaced pretty much all the parts to the fireplace. I watched the fireplace work without any problems the first day but the switch wasn't igniting the pilot light and when removed the live wires touched it worked without any problems.  Either, these agents get a kickback from their "preferred" people or they are just programed to try and stick it to the gullible sellers not realizing I wasn't paying and I didn't agree to a repair to be made.  This was by far unprofessional.   The appraisal was completed a few days later and it was completed as is with no required repairs unlike what the agents said based on the home inspection.  It was never disclosed until the end of the transaction that I'm in the industry and I'm a government mortgage loan underwriter.  Their actions, pushy and aggressive tactics are a routine that is overwhelming putting sellers in a position of jumping through hoops to make the closing date. read more

Homeowners beware! Find another property manager! I used Hover Girls for years to manage my home in Jacksonville, FL and I strongly recommend you find any other company. Their service was severely lacking and their agents are unprofessional and unresponsive. For property management, they will charge you $1,000 to place a tenant, well above the industry average for this area. They will then charge you 10% a month for little to no service. Even if the tenant renews their lease, Hover Girls will charge you hundreds of dollars again for a "renewal fee." When something breaks in your home, they will call one of their in house maintenance people who will overcharge you. Their communication is lacking and they do not want to be bothered by homeowners. Hover Girls is a terrible steward of their customers' money and will do as little as possible. As for taking care of your home, Hover Girls does an appalling job holding the tenants responsible for damages and unapproved modifications to your home. Only after years of Hover Girls' "management" did I discovery that tenants had: 1. Repainted walls without permission 2. Installed a 240V line from the hot water heater to the master bedroom 3. Incorrectly installed a satellite dish to the roof 4. Damaged the carpet that was less than 2 years old 5. Left trash in the garage and old furniture 6. Installed a fence in the backyard without permission 7. Stole a canopy swing from the backyard Hover Girls response to all of the above damage is to say that they cannot prove that the tenants did the damage and that they would lose in court so they are not going to pursue the issue. You will not be covered by the tenants' security deposit and as the owner, you will be on the hook to repair the tenants' damages. Protect your investment and find a better property management service. read more

This is one of THE worst rental companies I have ever had the displeasure of contacting. We considered them when moving to Jax and saw a few properties. We wanted to wait a year to decide where we wanted to buy, so we chose to rent and applied to rent a home through Hovergirl. I suppose the first red flag should have been when the woman came to show the home in her swimming clothes while her children waited in the car, and the constant going back-and-forth about whether pets were allowed and the inconsistencies in their policies. At any rate, we went through the application process like you always do and everything seemed fine...until we were informed that we were denied through their automatic rental application process, and the lady suggested to my boyfriend that he look into my past because her report has come back that I had a criminal record. We immediately hung up, bought independent, verified credit and background reports, and I was totally freaking out, thinking that someone had stolen my identity, as the worst "trouble" I have ever gotten into in my entire life was a traffic ticket. I work with kids and have had extensive background checks before being employed, so I was a wreck to hear someone suggest this. Of course, once we did this, we learned that there was nothing on my record, our credit was fine, and the claims this lady made were fabricated. Not to mention, the rent was literally thousands less than what we could have comfortably spent. It made no sense and was an extremely stressful experience. You can imagine how angry my boyfriend and I were over this incident. The emotional roller coaster I was put on because of these false claims was horrible. We felt like they just didn't didn't want to rent to us for some reason so they made up some story. Why else would you say something like that?? It was the worst experience. I still get upset when I think about it. The BBB heard from me after this incident, and I make sure to tell everyone I know who moves to Jax and who is even thinking about renting to stay as far away from this company as possible. The good news is that we ended up renting in a much nicer area than the place we had originally applied with Hovergirl and had a fantastic landlord who had absolutely no issues with our background or credit checks. We recently purchased our own home in Avondale and love it. We are so glad to be done with the renting process and would never, ever, ever consider doing business with this company ever again. I highly advise anyone considering this company to look elsewhere. read more

I have seen several recommendations for this company and their property management department, but after I left a message 3 weeks ago and have never heard back, I am disappointed and we have opted for someone else. read more

I cannot recommend this team enough! I worked with Lara initially when I purchased my home and again when I sold my home. When we purchased our home Lara was able to negotiate us a great deal that we were comfortable with. We were really happy with our experience so we obviously reached back out to her when we were ready to sell. She was able to get us way more then we anticipated and overall her team was right on top of everything. They were really great communicators and educated me throughout the process. This is definitely a very knowledgable, experienced and professional group. read more

HGP manages a property purchased as an investment in Jacksonville. The staff if friendly, condo in great condition years later, and seamlessly my unit is always filled with reliable, clean, rent-paying tenants. It's unfortunate to read some of the "recommended reviews"- as they seem to be written by the type of tenants HGP protects homeowners from, which is exactly why they're great... Strongly recommend and will continue to use! read more

Great service during the home search continues even after closing. Cannot say enough good things about Hover Girl Properties. Removed so much stress from home buying and moving. read more

Not impressed- not worth having a company manage your property if they cant handle simple tasks and forwarding bills in a timely manner.

Take serious heed to the reviews written. These folks are bottom barrel feeders and will be extremely kind and nice to you but wil show their true colors eventually. As a year long tenant and signed a new lease, they were quick to go against florida statutes and make it difficult. These people, claim to be Christian and invite you to their church of eleven22, is clearly not on your side of being a suitable property management company. And military, STAY far AWAY. They will use it against you if you are not careful. read more

don't have time to write a long story. all i will tell you is to deal with company only if you want be unhappy for rest of your lease and pay lot more than just rent. most positive reviews written on this site is by company's employee creating fake account. AS you can only find either 5/5 star reviews(Fake) or 1/5 star(honest) reviews. The pattern proves itself. fake fake fake fake fake fake fake fake fake read more

Hover Girls is simply the best!! They went above and beyond in helping us with our home needs in Jacksonville! Initially we planned to purchase a home but our needs changed and they helped us to find a great rental home in a great location. Lara is extremely personable and was the difference maker in us getting the rental home over several other families. She was extremely flexible and really went out of her way to ensure our needs were met! I have moved multiple times and purchased several homes and working with Hover Girls has easily been THE BEST real estate experience of them all! read more

Rented from them for 7 years. Never late, never an issue. It was a great relationship for both of us. When we informed them that we wouldn't be renewing our lease they sent us their cleaning list to have the house ready for them which included instructions to have the carpets professionally cleaned with a receipt for proof. My wife asked if maybe they'd come check it first as we believed the carpets were going to need to be replaced since it was cheap, contractor grade(that's what Hovergirls said) carpet and was 7 years old. High traffic areas looked like high traffic areas and in my daughters room, there was some slime stuck to the carpet. We didn't want ho spend $$ just to have them replace it anyways. They refused and said we had to get it done. We did, it cost us $200. When they did the exit walkthrough, we were told that if all carpet was being replaced, it would not be on us since it's cheap, contractor grade carpet with normal wear and tear. BUT if they only were replacing my daughters room, that would come out of our security deposit. Well, of course that's what happens and they take almost $400 out of our security. Funny thing is, a month later, the house is posted for rent with NEW CARPET THROUGHOUT. $200 to clean plus $400 from our security is $600 we're out. Plus, we already gave a $1000 non-refundable pet deposit for our 2 potty trained chihuahuas. What I thought was a good relationship was just them taking all they can. read more

Hover Girls were instrumental in buying our house. They were efficient, knowledgeable, kind, and so helpful. We enjoyed working with them so much we went back to them when we wanted to rent our house out while we PCS'd. We'll be back soon and I've no doubt they will make sure our home is ready to have us back! read more

Here are three legit examples. How about my operating partner Don, the property on Brookwood Bluff Rd N. and someone else that fired you from property management services a few months ago, a member in the navy. How about Creeks Ridge, 32225. Your defensive posture is a CLEAR representation of how you do business. Readers can judge for themselves... You have a two star rating not just because of me, that's for sure. If you want to bring a defamation suit, go for it, I would like 4 months rent ($4,800) in return for what you cost me because of your poor business practice. read more

Moving from over 1,000 miles away with less than a month to find a place and move everything, I had only a few days for an apartment hunting trip. Allison emailed me back right away when I inquired about a property, I have yet to hear back from the 3 emails and 2 voicemails I left with Coldwell Banker, who was the relocation realty company my company works with. Allison was great with the whole process, found the perfect place, all forms were done over email and text message, payments by ACH. Hovergirl was excellent to work with given that I was doing everything from a distance- they even gave me the code to the realtor's key box on the door so I could get the keys after hours and not worry about arriving during business hours. When I look to buy I will definitely work with them again. read more

BEST FRICKIN' PROPERTY MANAGEMENT COMPANY IN JAX!!! Up front let me say I have been using these guys to rent out my home in JAX for 6 years now. And as luck would have it I have had a few interesting experiences with my tenants: death, pet destruction of yard and or carpet inside, service calls, etc. I even recently had a neighbor try to unlawfully acquisition part of my backyard... but that's a long story. In real life stuff breaks, and people who otherwise have no reason to be untrustworthy can turn out to be so. So I can tell you from the point of view of someone who has needed them to watch out for me in my absence, they got your back. I have glanced over some of the other reviews.... A few of them appear to be bitter people who Hover Girls held accountable. (Bitter about not getting your deposit back, much?) Unfortunately, cyber-bullying is everywhere these days, even directed at businesses. It appears that not a lot of their happy customers are big Yelpers, because they have numerous praise-filled reviews on their Facebook. I love them. I will sing their praises for you now: (1) They care. You would think this is a given in the business... NOT TRUE. If you are away and you need someone local to look out for the condition of your home while you fill it full of tenants, THESE are the kind of folks you want! I have had many experiences where my Hover Girls agents go above and beyond to look out for my rented house. (2) Communication. They answer the phone. Return your calls, early, late, on weekends. Super great at responding to emails. I've rented for years, and it makes me sad because Hover Girls doesn't manage properties where I live. Other companies only seem to care if you mail your rent check on time. (3) Integrity. A company that abides by Navy Corps values and only employs kind, ethical people. [A glimmer of hope for the industry.] (4) Tenant placement. They will aggressively advertise your home to minimize any vacancies. In the past six years using Hover Girls, I've usually had multiple fiscally responsible applicants competing to occupy my home every time I need to find new tenants. (5) Stellar Record Keeping. They are very organized. There are never any problems depositing my rent collected to my checking account on time. Every service call is well reported. And I get nice little summary reports throughout the year that help me with my taxes. In summary, they are just awesome. If you are looking to rent, they are a great company. If you have a home that needs to be rented, you will find no more trustworthy company in the area. I cannot recommend them highly enough. Rock on Hover Girls! read more

I cannot say enough wonderful things about Lara and Joy at Hover Girls! Hover Girls has managed our property for years and then recently helped us sell our property. Being an active military family stationed across the country, the idea of selling a home was very daunting. Everyone at Hover Girls walked us through the process and made it as simple as possible for us. I will miss working with them and highly recommend them for property management and as realtors. read more

We used Hover Girl when we moved to Jacksonville, and they were very personable and professional. Never had a problem getting anything repaired on time. Everytime the air-conditioning went out, it was fixed the same day. When it was time to move they were very fair about the security deposit. I highly recommend them if you need property management, or a place to live. read more

Very disappointed with Hover Girl Properties in Jacksonville, FL and Earlene Paschall, their Realtor. After doing a walk thru of the property in 2010 in a less than perfect, overpriced home, we settled on leasing a home in James Island. We were not told that Hover Girl Properties was not handling management but that the Owners would be managing the property until it was time to sign the lease. Sneaky. Earlene negotiated with the Owners to have the yard re-sodded as it was completely dead in the back yard. The front yard was not much better and the mulch was nonexistent. The garage floors were filthy. We were promised by Earlene they would be cleaned before move in and the carpets that had pet feces would be professionally cleaned before move in, They were not, Long story short, we had deadbeat Homeowners to deal with for almost 3 years and at the end of our lease, we were robbed of our security deposit and were charged for a broken, 10 year old AC that the Owners refused to maintain or have cleaned the entire 3 years we lived there. We are now in the process of suing to get it back. Earlene was very pushy when it was time for showing the property to new tenants and gave me only 2 to 4 hours notice on a couple of occasions and wanted me to lie to future tenants about how great the Homeowners were. She really put me on the spot and made me feel totally uncomfortable by asking me to speak about the property that was not at all maintained by the Homeowners to prospective tenants that she would bring by. Is that how it works? Really? She was only concerned about selling her property to the next tenants, Earlene also never returned my phone calls but fully expected me to answer hers, on very short notice, Once we moved out, (3 days EARLY - of which we were hassled to do without compensation or ANY incentive) the Homeowners charged our security deposit to - GET THIS! - RE SOD THEIR YARD! - I called to let Earlene know what kind of Homeowners she was representing and she would not return my calls. She did not want to have anything to do with us after we were our of her hair, although she told us in person she always wanted to know from her tenants if there were problems. NO GOOD. STAY AWAY! What a disappointment and a bad experience. Stick with a reputable Realtor. Century 21 was AWESOME as is our current management company, Avalon Management. They show up ON TIME and give adequate notice when showing a property unlike Hover Girl. Good Riddance, Jacksonville and Hover Girl Properties! read more

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Hover Girls are awesome! They have managed my rental prop for over two years and have not only provided great tenants and collected rent but have provided me advice and help all along the way. They have done such a great job that I feel I am part of the family. Would definitely recommend them! read more

We found While Hover Girls when we unexpectedly needed to relocate due to an illness in the family. Upon 1st impression it seemed less than professional I felt like every time we met to view a home must have been "casual friday" Bobbi was typically in beachwear of some sort and once brought children with her. Although they were diligent in getting us into a suitable rental in a timely manner, that was about the extent of any and all communication during our 1 year lease. In that year we never heard anything from anyone at Hover Girls, no communication, inspections, nothing whatsoever. Not even a courtesy call or email to check on the property after a significant hurricane came extremely close to us. Thankfully we never had any problems or need to contact them for any issues although When our lease neared the end we advised Hover Girls that we would like to renew our lease. We were told that they would send over a new lease agreement for us to sign. After nearly 3 weeks and still no lease and no communication from HG and now we're just days before our lease was set to expire. So we packed up our belongings and vacated. I guess all in all I as a renter other than the lack of due diligence on HG's part we did not personally have any issues during our tenancy. Having said that...as a landlord with rental properties myself, I would not ever nor would I recommend anyone hire Hover Girls as a property management group. It seems that they will simply collect fees to do little to nothing in the assurance of your property including but not limited to securing and maintaining tenants which by the way would have been as simple as sending an email. Instead of admitting the error or oversight (were only human) but rather they lied and implied that we too had lied by stating that they had indeed emailed us the lease renewal agreement. Which is just not true, and they could have just fwd the aforementioned "email paper trail" we have simply never heard another word from them. I'd have to imagine that the owners of the property couldn't possibly be happy with the fact that they had good renters that wanted to stay for another year and yet their home sits vacant for no reason other than the fact that Hover Girls did not do their job. That's simply Not good Buisness. read more

We are an active duty family who recently purchased a house, sight unseen from Japan. Our realtor, Allison Chance, is the definition of professionalism. Ask for her if you want a true champion on your side of a real estate deal. having a PCS date of May 2016, we contacted Hover Girl Properties in February. Within hours, Allison contacted us and the home shopping process was underway. Allison cheerfully made FaceTime calls from Jacksonville to Japan, ensuring that it was during normal business hours in Japan; a 14 hour time difference! She made videos of multiple homes and was more than eager to answer or find the answer to any question. Trust me, I asked her a lot of unorthodox questions throughout the entire process. The home search was rough for the first month. We made offers on multiple homes, the first two falling through for various reasons. Discouraged is a polite way to describe the way my wife and I were feeling. Allison, always positive, would make those late night calls from Jacksonville, offering encouraging words and actions. She truly made us feel like we were her only client. After we finally chose a home and had an accepted contract, Allison again began to shine as our Agent. The seller and the selling agent were stubborn and hard to work with to say the least. Allison proved that she wasn't timid or afraid to defend our interests. On several occasions, I went to sleep in Japan after talking to Allison and learning of another roadblock, only to wake up the next morning with a text from her asking me to call her when I could. Every time I received a text and made the subsequent phone call to the States, Allison would greet me with the good news of her clearing the road block. If she were a baseball player, her batting average would have been 1.000. We PCS'd to Jacksonville and three days later we closed on our new home. We have lived in it for almost a month and have loved every day in our home. Allison still texts and calls to make sure things are going well for us. Her guidance and dedication to perfection was driving force behind a very successful home buying experience. Hover Girl Properties, you have the best Agent on the First Coast, hands down. read more

This company is horrible to work with, really Allison Chance is horrible to work with. "Work" being the operative word. If you need anything from the owner it is impossible to get, if you ever have to move out the company makes it impossible for you. It seems to me, that they want to use your deposit to update everyday wear and tear items that are the responsibility of the owner. Wear and tear items that existed prior to your move in as an excuse to update the property. Really be careful who you work with out there. Their contract is ridiculous, and the exit process... FORGET ABOUT IT. Terrible, terrible, terrible! This realtor, Allison Chance, has made me so upset and has made me feel like I am some slob who didn't care about where I lived and I really did and that property is MOVE IN READY! Shame on yourself and shame on Hovergirls. Glenn even came by just a few months ago to inspect the property and he said that I took exceptional care of this property. I had to move to Tampa and don't have anyone in Jacksonville to handle my affairs and she hounds me and hounds me, and I am so sick of it. I am using my work time, to write this and I would never do that but I feel like this is the only way for me to have my voice heard and feel a little better about everything. I feel horrible and will never rent through a property management company again. Good riddance...she'll probably use this review as a reason to hold my entire deposit. read more