JY Travel and Tours was one of the affordable tour service in Coron. We had delicious seafood, we had great tour experience from our tour guide who is very accommodating, caring and hilarious. It was fun... during the first day.
However, during our second day, the personnel from their management did not arrange our tour properly. During our first day, we requested for seafood and for the same tour guide, they said yes, but did not do it during the 2nd day. They gave false promises to us. Also, we booked a private tour (meaning we are paying more than the typical package tour) but it felt like the treatment they did is not worth the price we paid. During the second day, we waited many hours for our boat and our package tour sched was too tight that we cannot savor our stay from one island to another.
Of course we complained to them immediately after. They apologized and explained that their management is a little disorganized lately due to the lack of managers. We hope that by this time, they have already fixed their internal problem to avoid this incident to other tourists.
We traveled on May 2017 read more