The Brick has what can only be described as the worst customer service I have ever experienced…read more Moreover, they have not honored the terms of the Signature Extended Warranty we purchased even though the insurer approved a complete replacement of the washing machine. In addition to them charging us for delivery even though it was covered by the warranty, their breach of the terms of the warranty and terrible customer service are further described below. First, the and notwithstanding the fact we purchased both the washer and dryer from the Brick, they would not assist with unstacking the appliance so that the washer could be replaced. This meant I had to arrange for someone else to come unstack the dryer they stacked. If I was elderly or disabled, this could have been a discriminatory barrier to my ability to meaningfully claim under the warranty I paid for. Second, they told us the washer would arrive on a Friday, so we arranged for the set to be unstacked on the Thursday evening. The store did not give the third party delivery company the correct phone numbers or buzzer number, so the truck arrived at the apartment building and simply left within seconds without contacting us. The live tracker did not give us a number to call them. Third, after failing to contact us, the Brick was then unable to deliver the washer at all on Friday and said they would try Saturday, which they also could not do. This took us to Sunday, when the washer arrived late in the evening and without the necessary parts to reinstall it. The delivery drivers simply dropped it off in the middle of the entry way and just left it blocking access to the bathroom. The Brick did this even though we explained how important having it reinstalled was, while also explaining that timing was important because we needed to arrange for the dryer to be restacked after installation because they refused to do it. In the end we had to re arrange re stackers multiple times. Fourth, when we realized what had happened we called the Brick and ask them why the correct parts were not included. They said it was because we did not buy them, even though the washer and re installation was covered by the warranty and no one mentioned new parts were necessary for reinstallation. It so happens that notwithstanding the numerous emails and telephone calls regarding this order, the manager we were speaking to had no idea we had a warranty replacement order, and then when we advised him it was, he proceeded to try to tell me the warranty did not cover things it did. In fact, he was looking at the wrong warranty. (We had purchased a new warranty for the new washer, and he was trying to apply that less inclusive warranty to the old washer. We have since cancelled that warranty as they do not honour its terms). Fifth, even though we immediately called the Brick and spoke to a manager he refused to call the delivery truck drivers to ask them to pick up the part and finish the installation, telling us we needed to pick it up and install it ourselves and that he didn't want to ask them for a "favour". When I said that does not work, because the warranty covered installation and we do not live near the Brick he said he could not do anything because it "was a Sunday". It is important to note that the delivery destination and store are about 500m apart. Sixth, the manager called me irrational and said it was not his fault he didn't understand the warranty because this was the first time he was dealing with it. This implies he perhaps doesn't have proper training on interpreting and carrying out warranty claims, making them impossible. Seventh, to this day, the Brick is trying to make this right by refunding the delivery fee we never should have been charged. They did not install the washer, and notwithstanding the fact I have given them my number multiple times, they keep telling me they are trying to call me at the wrong number, even though the correct number is in the email chain, multiple times and we requested that they update our file to contain the correct number. Do not shop here, the appliances do not last, they do not honour their contracts and they charge you for things you are legally entitled to. Moreover, if you're an elderly, disabled, or single person living away from family, they will not help you with installation or uninstallation which may leave you stranded.

I am beyond frustrated with The Brick. On December 26, I spent $2,126.85 on a brand-new washer and…read moredryer set. I was explicitly told that both appliances would be delivered on January 6, 2026. That date came and went. Fast forward to February 1, and only half of my order shows up. The dryer arrives. The washer does not. No warning. No explanation. And here's the best part: no one at The Brick can tell me where the washer even is. Not delayed. Not backordered. Not in transit. Just... missing. How does a major appliance simply disappear? I've spent hours dealing with customer service, being passed around, given vague answers, and accomplishing absolutely nothing. This has been disappointing, frustrating, and incredibly annoying. I rearranged my schedule, prepared my home, and waited weeks based on promises that clearly meant nothing. When you spend over two thousand dollars, you expect at minimum: The product to arrive when promised, Accurate communication, Someone to actually know where your order is. Instead, I'm left without a washer, without answers, and without any confidence in this company whatsoever. Why should I ever come back to this trash bin of a store? If The Brick can't handle something as basic as delivering the items they sold me--or even tracking where they are--then they don't deserve my business or anyone else's. Avoid if you value your time, money, or sanity.

Buyer beware, ensure you double check everything and I mean everything for custom builds if you…read moreinsist on buying from them The suggestions they made to our original drawings were awesome, they were very helpful through this stage. However the measurements were out and I missed that, I take some responsibility for it Too bad beautiful furniture nicely built just didn't fit and they took absolutely no responsibility for what they suggested and then missed themselves. This was after we spent tens of thousands of dollars in there So just do not rely on them you think you're getting the service until something goes wrong then you're on your own I would recommend a place like valley direct

Pretty nice & spacious store, considering its location in a small plaza. Would say it's nicer than…read morea Brick & even an Ikea, without the selection. What separates them apart is the service, custom ability and Canadian-owned. Think they said they're from Edmonton. And good quality too. Focus is mostly on the living room, then bedroom. The manager, Sunny, was quite helpful & patient. Not sure if there's room for negotiation. Delivery fee about $100, even to Vancouver. Removal of old furniture as well, around $80, depending on the disposal fee depot.

BIG FAN, why, because this location is their outlet location, what does that mean?? It means you…read moremay get a piece of furniture you normally wouldn't be able to afford at a great price - the compromise is that it may be dented, scratched or a mismatched piece, but that doesn't mean it's not repairable! The service is outstanding, friendly and keep in mind their inventory changes weekly, so if you see something this week, and don't buy it, it may not be there the following week!

I'm glad Urban Barn moved to this more visible location in PoCo. They used to be hidden behind the…read moreHome Depot just down the street so not very many people noticed this Canadian home and furniture store. I'm lucky enough to have a brother who asked me to design his new house's living room and entry hallway so I was glad to know the outlet for Urban Barn reopened just down the street in the newish Freemont shopping area in Port Coquitlam. The store is big enough to offer a good selection of contemporary furniture (they also have some Scandi and some MCM, which is more my style) for both homes and condos at reduced prices. As expected from an outlet, some of the furniture were floor models from their other stores so buyer beware; some have nicks and the colour selection is limited (when we were there, most of the furniture on the floor were beige and brown so not a very interesting display.) They also have a good selection of home decor (i.e. throw pillows, blankets) for reasonable prices, great for Christmas presents. Their delivery costs are reasonable at $135 (for up to 5 pieces of furniture) and new furniture come in every Wednesday and new decor every Monday. This store is a much better choice than the giant chain furniture stores and an acceptable alternative to higher end furniture stores.

While I agree they have very nice furniture in the store, my problem was getting what I wanted…read moreafter paying for it. I was ordering a Recliner and a couch, but somehow the order kept getting mixed up. I was very clear about wanting a couch about 6ft long, for when my Son visits. He's 6ft 2in. I ended up with a Loveseat or as they called it a "Condo sized couch"! At no time at all did I agree to this, but all I got were arguments, saying I did. Well, I'm 5ft 7in. and for me to lay down on it, I have to bend a lot to fit on it. Well, at least they got the fabric right. The recliner I wanted was extra firm, (for a bad back) and found a really nice plaid pattern of pastel pink, leaf green and a Carmel colored stripe that matched the fabric of the couch. The clerk kept trying to get me to opt for bold prints especially one with dark blue and green leaf patterns on it. I very plainly said no, I wanted the plaid I picked as I don't do bold prints. So she went to check availability of the fabric and came back that I'd have to pay extra for the print I wanted. No problem. So what happens, she ordered the leaf pattern that I didn't want! I noticed it on the receipt after I got home. So I went in the next day to complain and showed her again the print I wanted. So she tried to talk me into a gray colored plaid instead. I told her again that I just wanted the pattern "I chose!" She said that she'd correct it and send a copy of the revised sales receipt. Plus it would take 8-12 weeks for them to arrive. Then about 8 weeks later I hear they're closing for Retirement. I go in again to see about my order. This time she was quite testy with me that the order was fine and not to worry. A few days later, I hear my order is in and to arrange a delivery time, which I did. Imagine my surprise when I got a Love Seat instead of a couch and my Recliner was in the gray stripe pattern! I went into the Store again, with one of the cushions in the gray stripe pattern and about the couch. Same clerk again absolutely arguing with me about my choices and that's what they gave me. She even kept telling me how she had 20 years of experience in Sales, so she knew how to write an order. Unfortunately all of a sudden the fabric sample of the plaid I wanted was missing, and repeating all sales were final But I find it very interesting that all the sales orders and what I got were for items "she" kept pushing and the only thing that was what I wanted, was the fabric of the Love seat! Also, I'm a Disabled Nurse and use a scooter. So with all these trips back to the Store, battling with their front door to get in the Store in the first place, was prohibitive, I didn't need more problems dealing with their staff!

This week my second hand deep freeze finally packed it In during the night. FW responded to my…read moreearly hours email as soon as they opened. They had a comparable unit on sale and had it delivered by lunchtime the same day. No loss on my precious frozen goodies and meats. For a small fee, they took my old unit away. I have lived in Maple Ridge for over 20yrs and have accumulated quite a collection from FW. Only thing missing now is a new dryer. But I can wait! Thanks for prompt, friendly service and fair pricing. FULLER WATSON is my go-to for appliances.

Very reliable stands behindb product no cre dit need lease to own or just by the week and delivery…read moreand set up free and repair s awesome for people want it now and can afford month to week or bi weekly not out right interest no different than a store credit card give a try stuff for the whole house

rudest service or should I say non service ever! Will NEVER go back there again! The young woman in…read morethe sewing department needs to learn some manners and how to speak to customers!

Came in to take a look at a variety of kitchen appliances, Marek was very helpful, not pushy, and…read moreknew his stuff. He helped me take a look and compare appliances based on price, quality and features.

We recently had our living room area and stairs recarpeted by Jordans, the Coquitlam location. This…read moreis our second time replacing our carpets with Jordans, and we were once again very pleased with the whole process. From start to finish, Mark Hussain helped up with choosing our carpet, installation and making a runner from our leftover carpet. Mark was very accommodating and updated us throughout the whole process and made sure our carpets were installed by "our schedule" as we had a vacation planned and wanted to get them installed before leaving. The carpet technician who came to install was very knowledgeable and did a fantastic job with both the living room area and the stairs. Very professional. I highly recommended Jordan's carpets. Ask for Mark, he's very knowledgeable and accommodating. Thanks again Jordan's Carpets.

I have been looking online for 3 months for an area rug for my living room. Of course, I wanted the…read moreright style, for a reasonable price and good quality. I lucked out when Jordans was having a 60% off clearance sale to get a $370 rug that was originally $925. I found it on their website and went in to order it, a gentleman named Nick helped track one down (the last one!) and had it shipped in to the store for me to pick up. Its really good quality, Im chuffed at the savings and Nick was very kind sourcing it and helping carry it to my car.