The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

rudest service or should I say non service ever! Will NEVER go back there again! The young woman in…read morethe sewing department needs to learn some manners and how to speak to customers!

Came in to take a look at a variety of kitchen appliances, Marek was very helpful, not pushy, and…read moreknew his stuff. He helped me take a look and compare appliances based on price, quality and features.

Rohit was very professional, assessed the problem, explained issues at hand, provided an honest…read moreopinion; didn't waist time or tried to do work that was unnecessary. Very thoughtful.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

Had an appt and was a no show. Even took time from work for the repair. Very disappointedread more

If there were an option to give zero stars, I would choose it…read more I had a disappointing experience with Electrafix Appliance Repair. On Dec 31, 2025, I paid $126 for a diagnostic visit for my dryer. The technician performed only a brief inspection and concluded the issue was likely a thermal fuse without fully accessing or testing the heating coil. The next day, I received a repair quote of $641.81, which was in addition to the $126 diagnostic fee already paid (I did NOT proceed with or pay the $641.81). I later hired an independent technician who properly diagnosed the problem as a burned-out heating coil, which Electrafix had not tested. After I provided photo evidence and repair documentation, Electrafix acknowledged the misdiagnosis and agreed the $126 should be refunded. However, they refused to process the refund unless I signed a broad release waiving all current and future claims and agreeing not to post reviews. I declined, as this condition is unrelated to the refund. In addition, my dryer's front panel was found damaged and not properly seated after their visit. Electrafix denied responsibility. Based on my experience, I strongly do not recommend this company if you want to avoid wasting your time and money. I want to respond to the owner's comment and clarify the facts for anyone reading this: Your technician refused to reinstall the dryer's front panel properly. After I asked him to do so, I immediately noticed it could not be reinstalled correctly. When the independent technician later opened the panel, the damage was already visible. The independent technician repaired the dryer from the top, without moving the machine, and there was no need for two technicians. After your technician's misdiagnosis, your company provided me a quote of $126 + $642.81 based on that misdiagnosis. Following that quote, I cannot imagine what could have happened -- you would have charged even more for such a small repair, not to mention the time lost. I believe the $126 diagnostic fee should be refunded unconditionally. Your claim that the damage originated "from the inside" or from independent work is incorrect and unsupported, as the damage was present immediately after your technician's service. Disputing responsibility for damage under your care raises serious concerns about business practices. Customers deserve transparency, accountability, and fair resolution.

The person who came to check told a part to replace and all in in total cost close to $500, but…read moreanother person discovered it was a burnt fuse no problem with my dishwasher.

Amin has done repairs on our refrigerator, garburator and dishwasher over the last 10 years. he is…read moreprofessional, respectful and super capable. Amin has been able to fix all our appliances in a timely, and economical fashion! most importantly, we trust him!

I have been with this Company for years,always happy and satisfied,highly recommend to everyoneread more

While I agree they have very nice furniture in the store, my problem was getting what I wanted…read moreafter paying for it. I was ordering a Recliner and a couch, but somehow the order kept getting mixed up. I was very clear about wanting a couch about 6ft long, for when my Son visits. He's 6ft 2in. I ended up with a Loveseat or as they called it a "Condo sized couch"! At no time at all did I agree to this, but all I got were arguments, saying I did. Well, I'm 5ft 7in. and for me to lay down on it, I have to bend a lot to fit on it. Well, at least they got the fabric right. The recliner I wanted was extra firm, (for a bad back) and found a really nice plaid pattern of pastel pink, leaf green and a Carmel colored stripe that matched the fabric of the couch. The clerk kept trying to get me to opt for bold prints especially one with dark blue and green leaf patterns on it. I very plainly said no, I wanted the plaid I picked as I don't do bold prints. So she went to check availability of the fabric and came back that I'd have to pay extra for the print I wanted. No problem. So what happens, she ordered the leaf pattern that I didn't want! I noticed it on the receipt after I got home. So I went in the next day to complain and showed her again the print I wanted. So she tried to talk me into a gray colored plaid instead. I told her again that I just wanted the pattern "I chose!" She said that she'd correct it and send a copy of the revised sales receipt. Plus it would take 8-12 weeks for them to arrive. Then about 8 weeks later I hear they're closing for Retirement. I go in again to see about my order. This time she was quite testy with me that the order was fine and not to worry. A few days later, I hear my order is in and to arrange a delivery time, which I did. Imagine my surprise when I got a Love Seat instead of a couch and my Recliner was in the gray stripe pattern! I went into the Store again, with one of the cushions in the gray stripe pattern and about the couch. Same clerk again absolutely arguing with me about my choices and that's what they gave me. She even kept telling me how she had 20 years of experience in Sales, so she knew how to write an order. Unfortunately all of a sudden the fabric sample of the plaid I wanted was missing, and repeating all sales were final But I find it very interesting that all the sales orders and what I got were for items "she" kept pushing and the only thing that was what I wanted, was the fabric of the Love seat! Also, I'm a Disabled Nurse and use a scooter. So with all these trips back to the Store, battling with their front door to get in the Store in the first place, was prohibitive, I didn't need more problems dealing with their staff!

This week my second hand deep freeze finally packed it In during the night. FW responded to my…read moreearly hours email as soon as they opened. They had a comparable unit on sale and had it delivered by lunchtime the same day. No loss on my precious frozen goodies and meats. For a small fee, they took my old unit away. I have lived in Maple Ridge for over 20yrs and have accumulated quite a collection from FW. Only thing missing now is a new dryer. But I can wait! Thanks for prompt, friendly service and fair pricing. FULLER WATSON is my go-to for appliances.

This company is absolutely predatory. They sold a Beko refrigerator to our contractor less than 3…read moreyears ago and the ice maker has already gone out. They won't even come look at it unless we pay them $137.00 After we give them that then they will charge us for the repair and replacment. I will NEVER use this company for anything again and I hope no one else does either. I only gave them one start because this review won't post with 0 stars.

The worker james was very rude to me when I asked for help, he seemed very unprofessional and was…read moreinsulting. He was very condescending to me and not interacting how a fellow man should be. I'd fire him, and ask him if he's stopped beating his ex wife yet, he mentioned he did that, and it was very upsetting.

I was really impressed with Cory at Judd & Black. He was extremely helpful, listened well, and I…read morefelt answered a few pointed questions very honestly that led to a cheaper choice. His explanations were helpful, and he was very attentive. I also liked the show room and thought it presented some cool ideas. I was also impressed with their service provision. Cory explained why they can only arrange service for what they sell--which made sense--but then I was impressed with possible outcomes if purchasing there. I would buy something here without hesitation.

Ok, Judd and Black made it right. I do wish I had asked to speak to the manager but after having…read moresuch a bad experience all around I felt like I was out of options A new technician came out and and showed me that it WAS working and I just didn't know how to start it. To be fair, a lot of people messed with and tried to get it going, and the other technician didn't even ask about how I was turning it on after he replaced the control panel. I will say it does really impress me when a business apologizes and makes it right. So I am taking down my bad review.

Tracy Zhang worked endlessly to find a refrigerator that would fit my small kitchen -- she was…read moreable to find one and I'm really happy with it. She was also able to special order a ventless dryer that would fit on top of my current wash machine. I was previously told by another appliance company that they no longer made a ventless dryer in the size I needed. Thankfully Tracy found one eliminating the need to have to purchase a one unit washer/dryer. Tracy's very friendly and hard working.

We had the most horrendous experience purchasing appliances from Trail in Langford. After doing…read moreresearch into what we wanted, my wife and I settled on a specific refrigerator and range oven. We researched Best Buy and Coast Appliances, and settled on Trail Appliances because Tracy and a salesperson told me that customer service and knowledge was what Trail had above the big box stores but our main reason was that Trail could deliver the fridge we wanted on April 15th, several days better than what could be done with Best Buy, and we needed a fridge as soon as possible. On the 13th, we confirmed, and all was set for the 15th. We were then informed that the fridge could not be delivered as scheduled due to a stock transfer delay and was rescheduled for the 24th. This was highly distressing, as now we are left with no fridge, which was essential for us and our three children. We were left scrambling to purchase a mini-fridge while we waited and were forced to eat out several days in a row, costing us several hundred dollars. One positive was that on the same day (13th) we were instructed that while the fridge could not be delivered, the range would be, so at least we could get that. I arranged with my employer to take the day off work on the 15th, and on the day I received the text message confirmation that the delivery was on the way as well as a call before their arrival. They pulled up and confirmed they were delivering a range, they rolled out a mat, and lowered and opened the back of the truck to get the range. After a few minutes, they informed me that they did not have the range on the truck and it was actually out of stock. They then left. I had lost a full day of pay and didn't even receive the range. We were not happy at all. To further complicate matters, we drove over 20 minutes to pick up a mini-fridge, which ended up being faulty and froze everything inside, even on the lowest setting. We had to then return it the next day and purchase a different one, which ended up being more expensive, plus the gas and time. We would have had both appliances delivered sooner if we had just gone with someone else. Correspondence with Tracey felt cold and uncaring. It was at this time that I began to let her know about how much the error in their scheduling had affected us financially and I requested a small amount of compensation ($300) for all of the costs and stress it caused our family. An amount far less than what everything actually cost. My request was rejected until I called and voiced my frustration, and explained in more detail that the delivery drivers had physically showed up and I had taken time off work for nothing. Which although I had explained in an email, was apparently not clear enough. The matter was escalated to the manager and I was told that he would contact us as soon as possible. We never did get a call or email from the manager. I then received an email from Tracy informing me that they would only offer $100. I requested to speak to the manager to understand the justification for this amount, which did not satisfy the grief and stress caused to us, by no fault of our own. Communications from Trail remained cold, dismissive, and matter-of-fact. There was no attempt to speak directly to us or propose a meaningful compromise with a sincere apology, but rather throw a small amount of funds at the 'problem' to make it go away. We found this very insulting, and we were shocked at the lack of customer service. I took another day off work for the final delivery of the appliances. Turns out the warehouse team neglected to swap over the door handle on the fridge, which was highlighted as a line item in the purchase order. None of the delivery personnel knew how to do the work. Luckily, the supervisor followed our delivery to ensure all went well and he was able to unpack the fridge and perform the work on-site. Unfortunately we discovered afterwords that the little rivets that would fill in the screw holes in the top of the fridge, after switching the handle, were not installed, leaving open screw holes on the top of the fridge. I told Tracey at Trail about it and she acknowledged it, but there was nothing more. No offer to have someone by to fix it. Nothing. I expressed that we were not trying to be difficult, and I'm never one to raise concerns or bring issues to light regarding transactions, but there were too many elements to ignore. We requested again to have a manager or someone else contact us to justify the amount and to talk about the experiences we had, but never heard back. We even CC'd Trail's customer support and their online CC marketing, none of which replied to us. I will never purchase from Trail Appliances again and would tell everyone else looking for appliances to not choose them. Just a terrible experience all around.