Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.

I had Loraine come out to trim my elderly golden retreivers hind quarters. He was matted and can't…read moretolerate a full grooming. She did a great job on him and made sure he was comfortable the whole time. Highly recommend! Even scheduled him for a full grooming as I know she will take her time and make sure he is comfortable.

Beth and Deb are the most caring people! They truly take of your dog! The kennel is so clean!read more

Best Kennel Ever! Very happy with their service and facility! Highly recommended. Jan n Kenny…read moreMcKee

I brought my dog in and heard her screaming and when I went to the counter to look back through the…read moredoorway I saw them holding her​ leash as she hung off the table and the held onto the leash to put her​ on the ground they didn't even hold her to put her on the ground and they put a muzzle on her which terrified her more and she doesn't even bite so i dont know why they put a muzzle on her and my dog is now terrified to go there and another dog of ours was also terrified to go there

We brought our elderly big dog in for a grooming. He hates having his feet touched and I usually…read morehave to have the vet sedate him. Shaggy Chic got him so clean and brushed a lot of the hair shed out. He looked and smelled so good. And the best part is he was comfortable enough to let them trim his back nails!!! That's a huge success! He was so happy and proud after his grooming. He's been prancing around since . Thanks Shaggy Chic, we'll be seeing you again.

Riverside is an awesome establishment. I met Dr. M Koan…read morewhile she was at another clinic. Her patience, knowledge and Professionalism is and was outstanding. Her practice in Flushing is based on her wonderful view of life. I have taken my two Golden Retrievers there for several years now. She and her staff, take the time to answer questions and accommodate our needs. Staff are friendly and always patient. They know us by name and are willing to manage prescriptions and services with patience and flexibility. I trust them implicitly. One of touching parts is how the Dr Koan and staff see the dogs personality. The 'patient' is not just a dog. She has a soul and personality that is respected. Before Riverside, I only had to drive 15 minutes for my dog's care. I willingly drive 45 minutes to be with these wonderful caring professionals. I highly recommend Riverside clinic, Dr Koan, Support staff and newly added DVM's.

I love the staff at Riverside they have been great with me and to my fur babies. its been 14 years…read moresince i moved out to the area. Still drive about 45 mins but I had started going to them even before when it took me 1hr 45 min. Well worth the drive. Thank you for everything.

My father took his dog Benson there to get groomed. He got way overheated, had a stroke and ended…read moreup having to get euthanized the next day because of irreversable brain damage because he had overheated. We took our bulldog Buddy there. The owner's mother proceeded to yell at him so much before I even left that he pooped on the floor in the kennel at which point she started yelling at me that I should have had him go outside before I brought him in. Unfortunately we were on our way to catch a train to leave, otherwise I would have left with him then. When I picked him up, he had no food left but had clearly lost weight. I knew before that they gave extra food to their chickens but I would have expected that they let him at least have his food and if not already down, give me the extra. I was also told that he barked constantly. Buddy was not a barker, he did tend to whine a lot but that is different than barking. When we got him home, he was so petrified for a couple of weeks so I don't know what they had done to scare him. It's important to note that the positive reviews were mostly before the current owners bought it.

Took my dog there for a bath because he had been sprayed by a skunk. $45 dollars and several…read moreridiculous, contradictory excuses later, I left with the dog still smelling like a skunk. I wounding buying a bottle of tomato juice and taking him to the lake and giving him a bath myself. He doesn't smell like a skunk anymore. Never again!

Tim was very punctual. Did a fantastic job cleaning furniture and respectful of home. I have 3…read moredogs. Was very knowledgeable about dog urine on furniture and found the spots. He instructed me what to do and NOT to do when I find them (taught me how to find them too). A MUST for people who have pets. Would definitely recommend and use them again!

I have been taking my Pup to MMK9A for over 3 years.. From Grooming to Boarding and even the Board…read more& Train, I have received great service. Friendly, Knowledgeable, professional staff have always made me feel welcome. When I brought my Bella to them, she was a mess. I enrolled her in their 4-week doggy bootcamp and can not believe the transformation. I would give them more 10 stars if there was that option.

In March 2023, we chose Mid-Michigan K9 Academy to establish a solid training foundation for our…read morehigh-energy boxer, Whiskey, who was just five months old. What I initially believed to be a trustworthy partnership quickly unraveled into a nightmare. Over time, I endured verbal abuse, harassment, and manipulation at the hands of James (Jim) and his significant other, Darcy (Dee). Whiskey completed a 14-day board-and-train program at Mid-Michigan K9 Academy. However, soon after, I noticed a behavioral issue and reached out for guidance. Instead of receiving support and education, I was met with immediate dismissal. I later discovered that the responses I believed were from James were actually from Darcy impersonating him. A few months later, I faced health challenges that required routine medical treatment in Saginaw, which allowed me to drop Whiskey off for daycare on a regular schedule. When my treatment schedule changed, I informed the staff--both two weeks in advance and again on the day of my last pickup. However, when I arrived at the facility on the revised day, I was met with an unsettling experience. I waited for 20 minutes with no staff in sight, despite hearing them in the back room. When I finally called out, Darcy stormed out, yelling that I had no appointment. James followed, demanding I leave. I stood my ground, insisting they check the cameras to confirm my scheduled visit. After reviewing the footage, James admitted their mistake and offered a half-hearted apology. Unfortunately, this was just the beginning of months of continued mistreatment. Eventually, I stopped bringing Whiskey to daycare. A year later, once my health improved, I decided to give Mid-Michigan K9 Academy another chance. It didn't take long for the same pattern of abuse to resume. While trying to arrange an exit bath for Whiskey before a vacation, I encountered endless delays, vague responses from staff, and outright hostility from Darcy and James. After a week of back-and-forth messages, James told me his bath would be taken care of, only for his staff to later claim they no longer offered the service --despite recent emails outlining new pricing. The abuse continued. By then, I had lost all trust in their business and felt deeply uneasy about Whiskey's treatment in my absence. After two days without any updates on Whiskey, I reached out to Darcy. Instead of a simple response about my dog, I was met with further mistreatment and bullying, resulting in James repeatedly calling and messaging me, accusing me of being rude and saying, "If you don't like it, you can come pick up your dog"--three days before my vacation was set to end. When I chose not to engage while on vacation, James terminated the relationship. When I requested a refund on the remaining credits from my prepaid October 2023 daycare visits, James responded with hostility, aggression, and harassment, ultimately physically forcing my husband and me off his property. His behavior prompted us to dig deeper into his background. I was beyond disturbed to learn that James is a convicted murderer, recently released from a life sentence due to a gubernatorial decision. Given his history and his treatment of me, I no longer feel safe anywhere near him. I encourage everyone to look further into his disturbing past. (his version of the story is NOT the story.) This entire experience has been nothing short of abusive. From impersonating staff members to financial exploitation, bullying, and verbal harassment, Mid-Michigan K9 Academy operates with blatant disregard for basic human respect and integrity. Their actions not only reflect poor business ethics but also raise serious concerns about the safety and well-being of both clients and their pets. I took the legal steps to fight for my credit owed and won my case. I will continue warning others about the dangers of engaging with this business. No one should have to endure the mistreatment I faced. James is not fit for society--he continues to manipulate, silence, and exploit others while refusing to take accountability for his actions. I hope my story serves as a cautionary tale for anyone seeking pet training services. Proceed with extreme caution.