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    K & D Kitley Sanitation

    5.0 (1 review)

    Services - K & D Kitley Sanitation

    Plumbing inspection

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    11 years ago

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    A.D.S. Drain Cleaning Excavating and Plumbing

    A.D.S. Drain Cleaning Excavating and Plumbing

    (5 reviews)

    I hired ADS to redo my driveway and to fix a drainage problem. The drainage problem seems to have…read moreben done correctly but they seem to have calculated incorrectly and added only a thin layer of new material to the driveway. Instead of using a big, heavy roller to smooth out the new material, they used a small walk-behind machine one might use to vibrate pavers on a patio to make sure thjey won't move. Grant told me there might be some uneven settling or potholes and I should just call if that occurs and they'd come and fix them. We did get a sizable pothole near the end of the driveway. I called a couple of months after they did the original work and have been getting nothing but excuses for almost 3 years. I hesitated to give a bad review because he kept promising to fix the problem. But he always blamed the weather, or being down an employee, or being busy, or sometimes promising to come "soon" but it's clear he never intended to honor his promise and finish the job properly. The second star is only because the drainage worked out okay. The driveway wasn't done properly and was never fixed. I'd avoid this company.

    ADS Drain Cleaning, Excavating and Plumbing is a perfect example of why homeowners perceive…read moreplumbers as overpriced, ruining it for the "good" ones! I contacted ADS to fix a small leak and had mentioned a couple other minor plumbing changes as potential for either now or later. The owner stated they could come out "today or tomorrow". I expected an estimate or further discussion, however, he just sent a less experienced "technician" to complete all work. The technician struggled with how to replace parts to fix the leak. He was planning on cutting the copper pipe to remove the old push stops until I told him there wouldn't be enough copper left to attach the new shark bite stops. In the process, he flooded beneath the dishwasher (didn't even know how to access that plumbing until I showed him), soaked some basement carpet, then called a co-worker to "help figure things out". He did not bring anything into my home to mop up the water (used my towels without asking). End result, it took him 4.5 hours to do a few simple jobs = $675 (this included a "local resident" discount from $750). Additionally, I had already purchased all necessary parts except one braided hose. I promptly paid by check to avoid their credit card fee. Since the technician could not tell me the cost breakdown, I sent a polite email to the owner requesting such. No reply. Two weeks later, I resent my email. Still, NO REPLY! This lack of response alludes that there is no substantiated justification for his cost. I will be utilizing an experienced plumber (who actually comes out themselves to do the work and can answer questions and fees) instead of trusting our quaint small town local business. This guy is a CROOK!

    Whitney Services

    Whitney Services

    (35 reviews)

    Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

    Absolutely THE WORST HVAC company I have ever had the displeasure of working with. I was ripped off…read moreby EX-CEO Matt on two different locations, Mine and my fathers. First I paid for a new Furnace, AC unit, and tankless water heater. After the install I found out instead of installing the SER 16.2 I paid for they installed a 15.4 instead at my house. Both my father and I were told we had sign up for the service contract and that they would service our equipment for free. In the beginning it seemed like a great deal. I also had my water main break and that was all this initial call was for. I was able to fix the main break on my own and did not need the service. It took Whitney so long that they had already installed the AC and furnace but not fixed the water. When I told Matt I didn't need he stated he had all his profit wrapped in that portion and that I would need to pay another 4k... My father had an AC and Furnace. They did not give him the de-humidifier he paid for because the install tech had a dull drill bit and inadequate tools, it took him 4+ hours to drill through the wall. My father offered a better bit and drill, the employee refused. SO he did not get what he paid for either. Fast forward to the after the first winter and my fathers AC is not working. WHiteny comes out and tells him he has a leak, service plan expired (even though they never came out for wither of us) and he would need to pay them. He then called the office and spoke with the office manager who stated he would not have to pay. Later I call I have to my service completed that I paid for at install (more than $4350 after the additional extorted $4000. ) just to find out my service plan expired and I also will need to pay after they completed the service, not before. I call the manager explain the situation let them know I am not going to pay, they say that's totally understandable, the AC unit should not be leaking when barely a year old. THIS WHOLE TIME THEY BILL ME FOR EVERYTHING. My dads service, mine, just everything. I call ask them for the 10th time to straighten out our accounts, explained again the entire situation to Margot. She says she will fix it, and talk with the higher ups and get this resolved. Instead she then Billed my father for services from MY house and his house! This company is hot pile of crap and is the biggest mess I have ever seen. If they continue to harass us over their fraudulent charges and business practices, we will see them in court. You sold me a 16.2 and installed a 15.4 thinking you were slick. You lied about your service plan, and over charges customers because your employees had poor tolls and improper equipment (Install tech tried to drill through a 12" wall with a dull bit and dead right angle battery drill). My father and I expect an apology. Thank you.

    K & D Kitley Sanitation - plumbing - Updated July 2026

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