Quick Emergency Service…read moreResponsive Easy to do business with Repeat customer Fixed our issue in standing water - noting but professional

I had a water heater problem and needed it replaced. I called Hutzel after seeing their sticker on…read morethe side of my heater... I called in and left a voicemail. The next morning I spoke with Brian who was able to give me a quote based on info I provided. In chatting with him and sending pictures, we decide it would be best if someone came out and double checked my setup. Mark, the master plumber came out the next day. They were willing to give me similar pricing to what i was quoted over the phone. He also had a tech that could do it the next morning. We ended up going a different direction but the customer service, timing, and pricing was top notch. If I need another plumber in the futute, Hutzel will be one of the first we call.

We needed a new hot water heater and Huron Valley Plumbing was recommended. Tom came out and gave…read moreus an assessment and price. His install was very clean, they hauled away the old unit and they made sure to take care of all permits and inspection. We are more than happy.

I was thrilled to actually have someone answer the phone, but my inquiry was a non-starter due to…read morethe rude response I received to my phone call. Apparently it's not cool to ask this company for a general labor rate, a price range for a minimal job, or to even ask for their first name (huh???...jeez, just make up an alias if you don't want to give your real one!). They don't have a lot a lot of reviews on Yelp, and this was not a great way to get a new one. Rather than using the business model of an angry plumber answering the phone, they might do well to invest in a receptionist, a service, or just have people text an inquiry. Perhaps they are so good, they don't really have time for new business. I called two other plumbing companies and got fast response and ballpark bids, along with availability. Sure, plumbers are more expensive than we'd like, but unless you're desperate, price is far from the only consideration. Proceed with care.

We called Al's after they were the ones to originally install our w.h. In our house years ago after…read moreours started clanking. Not only did a service person come out within a few days, but they were happy to do a 5 min video explaining in detail what we needed to do going forward. This was really helpful and he was happy to answer specific questions and even chat with my husband after the video. It was well worth having a tech come out! So thankful to have Al's!

I am leaving this review because I am truly impressed with the workmanship of our new water heater…read more They were careful, professional, and courteous. I highly recommend these guys to anyone who needs a new or a repair on a waster heater. I love it when they are not employed by big companies because when you own your own business, you are sure to give quality work and that is exactly what Al's Water Heater did for us. Thank you.

This company installed shower hardware in such a way that the water cannot get hot, did not return…read morecalls or emails to have this remedied, did not respond to BBB, shows on website it is BBB certified but is not, did not return calls from the Township. Worst company I have ever dealt with

I had a leak in my basement and knew I needed some pipes replaced. I knew it was going to be an…read moreinvolved project yet needed to be done to prevent further issues. I also needed a few faucets changed out. I knew it was going to cost $$$ but wanted to make sure I had quality work done without getting ripped off. I followed the recommendations of a few people and had olde towne plumbing replace pipes in my basement, install some shut off valves, and replace two bathroom faucets. I am SO HAPPY I went with them. I felt the price, professionalism and quality of the work was well worth the price they quoted/charged me. There were no surprises or upcharging and everything was discussed beforehand. If I ever need plumbing work, I will not hesitate to go with olde towne plumbing. Thank you Olde Towne plumbing!!!

We were all set to go with Fry until we read their contract and found these sections (paraphrasing)…read moreunder the title "A Breath of Fresh Air": 1. Not fixed price, can charge unlimited amount based on unforeseen issues 2. Not responsible for preconditions or failures resulting from new equipment 3. Hidden damage, charged separately if THEY determine upgrades are required 5. Surface opening and restoration, not responsible for repairs from to having to open walls, ceilings, floors 10. Condemning equipment, can condemn existing equipment at THEIR discretion We were told, "House looks great, we don't expect any issues at all" but would not budge an inch on this ridiculously onerous contract. This is basically a license to steal.

Most incompetent business I've dealt with in awhile. Bought…read morean entire new system 3 years ago,every summer since we have to have them recharge it. This year I asked them to fix it by finding the leak and correcting. They showed and told me the coil they replaced in the furnace was leaking and replaced it . Three days later the AC quits again. This time I watch the tech and he finds a huge leak in the coil they replaced and a small leak in the service ports. 7/16/24 they come to the house and replace the service ports and leave after telling my wife it's fixed. I called 7/17/24 and asked if they fixed the coil, I was told no. Next level incompetence.

We have had challenges with our Humidifier, installed by Randazzo. When we inquired if a technician…read morecould come out and help, we were informed there would be a $95 service fee. We then called Indoor Comfort. Cory came out and diagnosed the problem. As a free consultation, he also brainstormed solutions for an upstairs bedroom that was not adequately cooled or heated. He gave us some great ideas to try first, while offering solutions Indoor Comfort could provide. We are very pleased with the customer service and Cory's courteous and professional personna! Now we wished we had gone with Indoor Comfort for our heating and cooling needs. Highly recommended.

Just had my 30-year-old HVAC system replaced by Indoor Comfort, and I couldn't be happier with the…read moreexperience. The installation team was knowledgeable, professional, and courteous throughout the entire process. They completed the installation in just two days, and everything was done with great attention to detail. Excellent service from start to finish. I highly recommend Indoor Comfort to anyone looking for a quality HVAC installation.

Thank you Robert. Quick diagnosis, and prompt resolution. I appreciate that you have had a 14 hour…read moreday so far and worked through dinner time. Good job. MLKing

The quote for installing a $23 part in a toilet that took Five minutes was over $600. The guy said…read morethey have a set price list. Did not use. We fixed it ourselves in five minutes after watching a YT video. Ripoff.

I purchased a coop in Ann Arbor after graduating from the School of Social Work at UofM and began…read moreworking as a therapist. I was doing a major rehab, and my HOA required permits to install a new tub, toilet, and all faucets, including a hot water demand tap. Also, I wanted to run gas lines for my stove and dryer. I called around to find a plumber and a mechanical person. Some of the quotes were outrageous. Alex came and gave me a quote that was half the cost of what I was getting. The plumbers had to come out four times at different stages. Meredith was patient and efficient, scheduling with the building department and her staff. Special thanks to Matt, Jeremiah, Tom, and others. Alex also went beyond to have his crew install my gas stove and new utility basement sink. Everyone showed up on time, professional, efficient, and friendly. And they cleaned up thoroughly after each job. Highly recommended!

This was our second positive experience with Mitch the Plumber. Meredith did a great job scheduling…read moreour work and keeping us informed about the plumber's planned arrival. Sean showed up looking like the professional he is. Sean started by checking our replacement toilets for cracks and defects. Then he removed the old toilets and installed their replacements. Those old toilets were HEAVY, but Sean carried them downsairs making sure he protected our house and stairs from any damage. When he was done, Sean checked his work carefully and then cleaned up after himself. What a great job - those toilets look like they were always meant to be there. Thank you to the Mitch the Plumber team but especially to Meredith and Sean for taking such good care of us.

My experiences with Breyer's have been excellent -- Al has now saved our family from 3 different AC…read morefailures (across multiple houses!) and helped our friends as well. He's been so accommodating to make time and has gotten me in on the same day multiple times as well. His prices are very fair, he's transparent about why he's doing what he's doing, and he's also very intentional about keeping your system going and not trying to sell you on a replacement or upgrade. In a world where things are getting more expensive, it's even more important to me to have experts who are able to keep things running! On top of his expertise and great business practices, Al is super nice and always very friendly -- I appreciate that he even remembered about elements of my life from when we'd talked multiple years prior to my latest service. 5 stars for sure! If you're looking for an HVAC specialist, Al is your guy!

When the AC failed, we immediately called the guys who'd done the most recent work for us. It was…read morequickly diagnosed to a failed blower motor caused by the prior 2019 replacement not being installed by another company properly. Breyer's continues to be a joy to deal with and we heartily recommend them.

We had an excellent experience with Edwards Plumbing and Heating last week. We called them during…read morean emergency when our sewer backed up and a drain needed adjustment. They responded incredibly quickly, arriving within just a couple of hours, and immediately got to work. What we expected to be a two- or three-day project was completely resolved in just one day. Despite working in 90-degree weather, the crew stayed professional, hardworking, and focused on getting the job done right. They understood the urgency of our situation and brought in additional team members to ensure the work was completed as quickly as possible. A special shout-out to Malcolm, Steve, and Bill. They were friendly, easy to work with, and took the time to walk us through the problem and explain the repairs so we could fully understand what was being done. We were also impressed by their honesty and integrity. There was an accidental error in the original quote that resulted in a lower price than they would normally charge, but they honored the quoted price without hesitation. From their fast response time and quality workmanship to their excellent customer service, Edwards Plumbing and Heating was a pleasure to work with. We highly recommend them and will definitely be using them again in the future. Saline, Mi

I hired Edwards Plumbing & Heating to replace a sewer line at my home, with the specific…read moreunderstanding--confirmed in writing--that the PVC replacement would extend all the way to the sidewalk. Unfortunately, that did not happen, and the consequences were significant and costly. Years later, when the sewer failed, excavation revealed that the PVC line actually stopped roughly two yards short of the sidewalk, leaving a transition to old clay pipe. Because Edwards' work suggested the replacement went to the sidewalk, a second contractor initially excavated in the wrong location. This error forced the unnecessary removal of a tree (including canopy loss and removal fees) and resulted in a full day of wasted excavation before the correct location was discovered closer to the house. I will be uploading two images with this review: A photo clearly showing where the PVC pipe ends well short of the sidewalk. An invoice from Edwards Plumbing & Heating documenting the scope of work that stated the replacement would extend to the sidewalk. I attempted to resolve this directly and professionally. I sent a detailed demand letter by certified mail (delivered December 1, 2025) and followed up by email outlining the documentation and requesting reimbursement for the resulting damages. Despite multiple opportunities to respond, Edwards Plumbing & Heating did not reply. To be clear, Edwards did excavate to the sidewalk originally and replaced sections of sidewalk as part of their work. However, the sidewalk repair was so poorly done that we later had to pay out of pocket to have the sidewalk blocks redone correctly. This review is not written lightly. Sewer work is expensive and disruptive, and homeowners rely heavily on contractors to perform it correctly and transparently. Based on my experience, the work did not match what was promised, and the lack of response afterward was deeply disappointing. I would urge homeowners considering Edwards Plumbing & Heating to ask detailed questions, verify work locations carefully, and document everything before proceeding.