If there was an option of zero stars, it would be a more accurate rating. I was given the name of K&D piano moving to transport our treasured family piano from Medford to Ashland. After speaking with one representative and getting one price, I was told to call another person and got a different price. They decided to honor the original price that I had been given and I thought that the challenges of dealing with this company would end there. If only! When talking to the second person, Ed, I was given a time that they could move the piano. I told Ed that I would check to see if that time worked and call him right back. I did. The time didn't work with our family friends who had been taking care of our family piano for many years. I immediately called Ed back. It went to voicemail. I left a detailed message telling him that the next day (the time that he had offered) wouldn't work and asked if they had availability the following Friday after 12:00. I never heard back. I planned to call Ed the next day to find a time that would work but before I could, a truck showed up at our family friends' home to pick up the piano! It blocked in their vehicles, causing them to be late to an important appointment. The friends couldn't reach me. It was a nightmare! As soon as I found out what was happening, I called K&D frantic to find out what was going on and where our piano was. I still haven't received a call back. Yet, today, my check was cashed for the cost of moving the piece. The men themselves who moved the piano were polite and hardworking. They seemed embarrassed for the mess that their company made of the situation. I hope that they go to work for a better outfit or that the company figures some things out. Either way, I would NEVER recommend K&D Piano Moving to anyone. read more