Refused to extend Net 30 terms on a $5k order and also advised that they do not send tracking information or confirm purchase orders. These are all very standard practices for e-commerce distributors. No option to speak with an actual human being, email only. Not sure how they expect to maintain their business with such a lack of customer service. read more

Bought six strong, expensive magnets that were terribly packaged. Two stacks of three were placed right next to each other with only a piece of cardboard between them. I couldn't even pull them out of the box without two magnets from the separate stacks contacting each other, causing one to completely shatter. They could have been packaged better by keeping the two stacks separated. Customer service was no help. read more

Terrible and rude inside sales people. Product and personal are the same from years past. Will not be dealing with them again. Better companies out are there. read more

I have dealt with this company before, and as long as you know what your looking for, and read some info provided. You can make a good choice. There are several types and shapes, choose wisely. read more

Easy to recommend/refer and cutting to the chase: - I was looking for some magnets, to create some ladybug refrigerator magnets out of some small glass, lamp work ladybugs I found in an art store - I found the K&J website easy to navigate and understand and I know a lot more about magnets than I did previously - Crafters know that sometimes the magnets available in craft shops can be a little weak, unable to hold anything of weight - I took a chance and ordered from K&J and am quite pleased with the result! Based on the photos attached with this review, you can see my little 'ladybug' refrigerator magnet is holding through some layers: - two (2) vinyl page protectors and - four (4) sheets ...  two (2) normal 'print' pages & two (2) magazine pages With the K&J magnet, my ladybug could easily hold up heavier card stock or a few more pages. Which means, because of the strength of the K&J magnet, it can easily hold up kids or grandkids 'artwork', material for motivation or vision board(s), school work, appointment reminders, business cards, etc., etc., etc. Next craft I make, that needs a strong magnet - and these are "tough" magnets! - I'm ordering from K&J. read more

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For a company that competes with Amazon, they're just not gonna make it. Past buys were great, because they answered the phone & was helpful. Now I got weirdly shaped magnet that they say I can't return. All this done thru email which is probably why I ordered the wrong thing. I erased this company from future buys & I'll use Amazon who is easier to deal with unfortunately. read more

I wish I had read reviews prior to my order. I recently ordered two small magnets which arrived in a timely manner and appeared to be of good quality. The entire order, including postage, came to less than $20. Upon receipt, I immediately saw that the magnets would not serve the purpose intended so I went to the company's web site to research their return policy. I was unable to find it at the time so I sent an e-mail for clarification. I received a response explaining their return policy and replied suggesting they make the link more obvious. It was at the bottom of the Site Map page and, I'm guessing, many people miss it. That said their return policy of "shipping is not refundable and returns will be subject to restocking fees... of $10 or 20% restocking fee, whichever is greater, for all returned items" is obviously not feasible for an order the size of mine. Needless to say, I'm out the money and the magnets are worthless to me. I will not be returning the magnets for a $1+ credit. Ridiculous. Finally, a little research into postage reveals that they do indeed upcharge significantly. What I found interesting was the fact that the box was stamped in red letters "FIRST CLASS INSURED". Whether this was a USPS stamp or their own, I doubt very much that the package was insured because according to the USPS web site, it would have cost double that from the K&J zip code to mine. So, it's reasonable to surmise, as other reviewers have posted, that they overcharge for postage. This is not uncommon for organizations such as K&J. They make quite a bit of money on 'postage and handling' charges. Conclusion: I do not recommend this organization for return shipping policy or customer service although I did receive timely replies. The product - judging from what I ordered - appear to be of good quality. Thank you read more

Well, add me to the pile of unsatisfied customers. I bought 16 magnets at an inflated price compared to competitors thinking that I was helping a small business in America. The problem with this is that when one of the 16 magnets broke during installation, the response I got from K&J was that their magnets are indeed very brittle and they don't back their product. Okay, I'll buy from China at one third the cost, with free shipping, and a return policy that actually backs up their product. Sad day for America. read more

I am amazed by the lack of responsibility this company takes. It is my fault for wanting to invest in smaller businesses. I ordered 12 tiny $2 magnets and upon arrival 1 of them was chipped. I sent an email the day they arrived and am in awe at their email response (which I will include below). Needless to say I will never be doing business with this company again. How sad, that this company treats their customers with such disregard. I do not see this business lasting much longer. Losing customers means no revenue ... standard logic. The customer service representatives are nice and not rude or anything, but they take absolutely zero responsibility for their defective and faulty products. Buyer beware! "Chris, Thank you for your recent order. Neodymium magnets are brittle by nature and can easily be chipped and broken. All orders are manually picked, inspected, and packed prior to shipping. Because the magnets are easily damaged, we cannot be responsible for damage that occurs after they leave our facilities. Best Regards, Paul Osbourne K&J Magnetics, Inc. www.kjmagnetics.com " read more

K & J Magnetics - chipped upon arrival. Company unwilling to replace the $2 magnet. Wow - Home & Garden Near Me - Pipersville, Pennsylvania

For twenty something $ plus twenty something for shipping I got a hand full of weak magnets for a total of $50 and some change ! No stars from me read more

One of the failings of Yelp is that people frequently don't check Yelp before a poor customer-service experience, only after. I received a small order of magnets from K&J Magnetics, and while peeling one magnet off the stack, I lost my grip on it. It snapped back onto the pile, and it shattered. I emailed them, and their response was, "You aren't alone. It's an unfortunate discovery that many have learned through handling neodymium magnets, ourselves included. We've written about it in more detail in a recent blog article. I am sorry, but I am not able to provide a free replacement." Apparently K&J Magnetics thinks that their customers should read everything available they've ever written about magnets before buying from them. That will take a while. In the meantime, I'll order any magnets I might need from elsewhere. In exchange for the cost of sticking one magnet in an envelople (and the cost of a 1st-class stamp), how much money won't they be making? Because there are lots of other places to buy magnets just as there are enough new, one-time magnet buyers to satisfy K&J Magnetics. One of the joys of running your own small business is that you get to make the rules and treat customers as you see fit. If your business philosophy is that you don't care about cultivating loyal, return customers, you get to behave accordingly. Of course, as a customer, I get to choose the vendors I go back to. read more

I needed a specialty magnet for a unique project. I wasn't sure whether I needed Radial or Axial magnetic field. I sent an email through the tech support line at 10pm pacific time. By 5 the next morning Steve Maxwell from K&J had sent me an answer along with an example of a similar experiment that they did. I placed my order for the magnets, got immediate confirmation of shipment, and received the magnets within a few days. I was very pleased with the experience from beginning to end. Great customer service, fair price, and quality product. Perfect!! Eric Lamascus www.DiscoverElite.com read more

These guys are great... got my order fast (ordered Fri and got Monday) and them magnets got more grip than the snapping turtles at the watering hole... really like the extra care with packaging and the separators! See my pictures... I don't know why there are some unkind reviews here, but my experience was absolutely first rate. Good website... was able to learn about the types and characteristics and the specifications for each magnet including holding force in pounds. Made me some awesome magnetic latches and learned all about magnets too! read more

K & J Magnetics - Magnets are strong, they provide separator disks to help pull them apart and protect them during shipment. I already played with these... - Home & Garden Near Me - Pipersville, Pennsylvania

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We use magnets to hold our oversized load signs on and flags on wide loads. We bought these magnets for the reputation that they were tough and would hold up. Well they didn't hold up. We went through 28 fish eye magnets that kept pulling apart and it's a damn red flag that flaps in the wind. So I know they weren't being over worked. After awhile of collecting all of the faulty magnets. I decided to reach out to K & J Magnetics "remind you this is on their web page!" "Email is the best way to contact us for most questions. We will do everything in our power to make sure that you are satisfied with your service from K&J Magnetics." Well that's a joke! After about 15 plus emails with Michael Paul!!! This is what he told me "I am sorry, but I'm not able to offer credit for those magnets that failed. We do take these kinds of reports very seriously. Your initial email sparked an internal investigation here that's ongoing, making sure that there aren't any manufacturing defects lurking in our inventory. At this moment, I don't see anything pointing to a manufacturing defect, or a bad magnet(s) we shipped you. We are not able to offer a lifetime warranty covering magnets regardless of how they are used. You've unfortunately discovered that those magnets aren't up to the task. Best Regards, Michael Paul K&J Magnetics, Inc" I guess this is everything in there power to resolve the problem! NOT, I own my own business and I got out of my way to make my customers very happy and if there not, I ask them what can I do to help you. Not this place. False advertisement and really really crappy customer service. I will never use this company again or WILL NOT RECOMMEND THEM TO ANYONE EVER! This is what's wrong with America, business like this don't give a shit and it puts a bad taste in everyone's mouth. I feel sorry for the employees, if you treat your customers like this! Imagine how the employees feel! Maybe that's why the magnets suck! Sorry everyone for the long book but it needed to be done! This company and there customer service sucks balls! Have a nice day Tim lol read more

K & J Magnetics - Crappy magnets - Home & Garden Near Me - Pipersville, Pennsylvania

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There are plenty of magnet vendors. You don't need to use one with horrible customer service. Long story short, after being a customer for over 10 years, they had to start charging sales tax to our state due to a SCOTUS ruling. Full disclosure, we are partially to blame, we did not notice or understand after all these years an update in the law caused their sales tax collection procedures to change. We had thought we were tax exempt for all these years but it turns out they just hadn't charged tax to our state. There was a pop up that warned us something had changed and in our rush to get our orders in, we blew past it. (We place dozens of orders a day and sometimes we move fast to get them in for shipping deadlines.) Ignoring the pop up was our fault. But in 20 something years of dealing with thousands of small mom and pop technical vendors as well as large faceless vendors, I've never had any refuse to refund a sales tax refund request. Once we realized the error we registered and sent them our paper work. I expected a refund with a caveat that they can only do this a few times a year or whatever (that's what many vendors do in cases like this). Instead we got surliness. They are refusing to refund the tax after repeated appeals to their nature, I even offered to send the entire purchase back at my cost if they would waive the restocking fee. I will give them points for returning email. But in all their return emails, there was never an ounce of friendliness or understanding. There was never a hint of trying to help the customer or nurture a relationship. It was obstinate, curt replies. Well, they got their sales tax and they can keep it. Oh wait, they can't because it is SALES TAX. I will get the refund from the PA Department of Treasury instead. But, to avoid doing a customer service task, they had to answer many emails and lose a long time customer who is very chatty with his colleagues on other procurement teams. read more

Been a customer since 2008. Their prices go up while their competitor's go down, they overcharge for shipping, their customer service is surly and unhelpful...really I can't say enough about how you shouldn't do business with these folks. They were the only game in town a decade ago, but now there are many others selling magnets online with much better prices and service. If you haven't looked around lately, do so. You'll never do business with these clowns again. read more

Have been in business with them for years and years and years and now their magnets are trash, ordered over 100 magnets and half of them didn't work. Stay away, far away. read more

I ordered magnets, I also read their returns policy which is pretty clear and not a secret. I got my magnets in a timely manner, they work as advertised. I am also not going to return them or call the company for free magnets, as again, I read their return policy. read more

Great experience! They helped me a lot for picking out the right magnets for my project and shipped super fast and have a terrific selection. Thank you! read more

I called K&J Magnetics to make sure our account was still active, verified it was. I was then told I had to email my order. When I emailed the order I was told our account was not active, and I would need to call to set it back up. I called their office again, and was told I needed to email to get the account set back up. I emailed again and was told they could not setup the account online. When I called their office again I asked the gentlemen on the phone if he could help me with the issue, he informed me he could not, but I could email them. I asked him frankly if he would recommend I use one of their competitors. His response was priceless, "Yeah, you might want to just do that." Just a side note I would be fired if I talked to/treated a customer this way. It costs 10x as much to create a new customer than to keep an existing. Good luck K&J. read more

Can only speak to the online ordering, but the customer service is very poor. They are extremely dismissive, similar magnet shops provide the same product at the same price for a much better experience. read more

Was looking for some strong magnets for a project at home when I found this company. Pricing was good, so we placed our order. The 12 magnets arrived with one of them broken into 3 pieces(they were sold as 6 pair). I contacted the company to see if they could replace just the single magnet (half of the pair), which retailed for under $2. They told me the magnets are brittle by nature, and are inspected prior to shipping, so they're not responsible one they leave their facility. Horrible customer service, easily breakable products, & total apathy make this a horrible company in my book. Buy somewhere else! read more

Just about every review of this place online has been awful, so I guess it's a little bit my fault that I didn't research a little more before ordering. This was hands-down the worst retail experience of my entire life. I purchase $8 worth of magnets and it cost me $5 to ship. When I received them, the two thicker magnets were perfectly fine, but the two thin magnets were cracked. I emailed their customer service and provided them with a picture, asking if they could replace the two thin ones with less expensive, thicker magnets that could stand up to the shipping. The response was the same form email everyone else has received, saying that they are brittle by nature, so they aren't responsible once they're shipped. I replied that I paid for four magnets and they shouldn't be content with only half of them showing up in one piece, hoping they would come to their senses and pay the $5 maximum it would have cost to rectify the situation. I was ignored. Finally a couple days later I sent an email threatening to dispute charges and negatively review them if they didn't replace the magnets or refund the cost of the broken magnets plus shipping. Their response was: "A credit card refund has been processed for the magnets you broke.", blaming me for the issue and ignoring my request that they refund the shipping, which was the bulk of the cost as the broken magnets retailed for under $2 combined. One more back and forth and all I got was a snotty attitude from their "customer service" guy, further blaming me for the issues, because even though they admitted that the magnets were very brittle, I was told that it was impossible for only two of them to brake in transit (even though the ones that didn't break were far thicker and less brittle). I have since disputed the shipping charges and cost of the magnets (have yet to see the refund go through) and will never, ever use this terrible company again. read more

Worst customer service ever!! The website was great - tons of good information and all kinds of promises about how being a small business makes them really focus on the customer. Unfortunately, that was where the positive experience ended. Making a long story short, we had some issues with getting our package where it needed to go and the customer service we received from K&J in regards to the issue was horrible. In a nutshell, they: 1) Failed to follow-through on a request (following a delay from their business office) so our package was sent to the wrong address 2) Lied about being able to change the address with UPS. A follow-up phone call to UPS confirmed the package wasn't "special" as they claimed and that the address could be updated if the customer service rep wasn't too lazy to pick up the phone or log onto the website. 3) Once they admitted that they could indeed, change the address they tried to charge us TRIPLE what UPS quoted. When I questioned the charge, they claimed it was all UPS until I sent the quote I had received from UPS. Once they saw that, the charges suddenly became 'service charges.' I don't mind paying to change something but please don't misrepresent what the charges really are. 4) The only response I got to an email saying I was disappointed by the customer service I received was a demand for my credit card number. Seriously, no 'sorry this isn't working for you' or anything else, just a threat to hold my package hostage if they didn't get more money. 5) A call to talk to the supervisor was just as bad. He told me to forward the email string and he 'might take a look at it'. He also told me the management and owners don't bother themselves with customer service complaints so it would be a waste of time to try to talk to anybody else. For a company that claims they pride themselves on customer service, this place is the exact opposite. Every interaction I had with them left me walking away with the impression the employees hated their job (cus really, can there be any other explanation for being so lazy and totally bitter towards their customers?) and were just doing the bare minimum to get by. I could understand all of this confusion if it was a huge, super complicated order but it was a pretty simple transaction and they still managed to screw it up. Best advice I can give? Take your money to another store - I can guarantee you will have a better experience. read more

This site has, bar none, the WORST customer service I've ever encountered. I moved recently, and it seems I missed updating the addresses on a couple of cards. When I tried to place an order, I received an email saying that I needed to contact my card issuer, and asked for the following, over email: 1) Bank phone number on the back of the credit card 2) Name as it appears on the credit card 3) Full card number (15 digits for AMEX and 16 digits for MC, Visa, and Discover) 4) Expiration Date 5) Card verification code (4 digits for AMEX and 3 digits for MC, Visa, and Discover) 6) Your billing address (where you receive your monthly credit card bill) Their only other option was calling them, and giving them this information. I am not comfortable sending this kind of sensitive information in an email, ever.When I emailed and asked them to re-run my card, they just canceled the order. I tried to place a new order with a different card, only to find out that this card also had an old address attached. I fixed that as well, but still, they demanded my info via email, then canceled my card when I said no. After that, a lovely chain of email ensued, and the person responding (I assume the owner) was incredibly rude and as unhelpful as he possibly could be, and treated me like someone trying to commit credit card fraud, rather than a customer trying to order a product from them. He never once offered to help me sort out the problem; he just spewed form letter policy at me, instead of being helpful in any way.. I would not recommend this place, even though they do have fantastic prices. From the way they conduct business, it seems they don't ACTUALLY want to sell anything, they just want to argue with customers. read more

Buyer beware. They break really easy. We barely got them out of the package.

I have placed four orders with K & J Magnetics. I should have read some reviews. My 4th order was for 4 magnets totaling over $100.00. Right after I placed the order with K&J I went online and found the SAME magnets for $56.00. So I called K&J and they would not cancel my order. I understand that companies must make a profit, but come on, this is highway robbery - criminal in my book. Every time I have placed an order with them I have found them to be not friendly and not very helpful; to the point of being condescending. They could use some lessons in business practice. I DO NOT RECOMMEND K&J Magnetics for anything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Like most people, the magnets were broken on arrival, bought them for a high school marching band, paid express shipping for them, and needed them by the first competition. They came way later than expected and four of ten were in pieces. This seems to happen quite often I don't understand their process in the replies read more

Wow! Really wish I read the reviews of this place before ordering!! I concur with the ton of reviews of their terrible customer service. I received a broken magnet and they refused to replace it. Per their own policy, I contacted them within 2 days of receiving my order and notifying them of the damage but they still refused. Again, horrible customer service! BUY YOUR MAGNETS SOMEWHERE ELSE!!!!!W read more

BUYER BEWARE! I ordered magnets from this seller and paid an exorbitant $13.38 for a package that weighed about a pound to go from PA to NJ (shipped UPS for some unknown reason). When I opened the package I saw that four had arrived broken. When I contacted the company they told me that the magnets were brittle and there was nothing they would do for me. There was no warning that the magnets could be damaged in shipping and for the ridiculous amount I paid to have them shipped UPS, you would think I would be able to get them in one piece. When I said I wanted to return the whole order for a refund they told me they would not accept the broken magnets back and there would be a $10 restocking fee on my $18 order. I have since opened a PalPal dispute which I am hoping will resolve this ridiculous matter. Terrible customer service with this slipshod operation! read more

To: contactus@kjmagnetics.com Subject: DEFECTIVE (again) Dear K&J Magnetics: I spoke with someone there on the phone yesterday - regarding order number 577363. Out of 150 MMS-H-A magnets (supposedly with a 4-40 internal thread), 61 of them were unusable due to wrong thread or bad thread (screw slips through - unable to tighten). Frankly, your rep was no help whatsoever - suggesting that your "engineer" would need to evaluate them before any remedy could be applied. I seriously doubt that you have anything amounting to an engineer on staff. My only immediate recourse was to order an additional 150 magnets - so that I could ship my product. I paid for next-day UPS shipping. This order was # 578707. The magnets just arrived and I opened them to check threads. Out of 42 tested so far, 16 are unusable - for the same reasons as above. I have now ordered a total of 300 magnets for a need of only 150 - and will be lucky if enough of them can actually be used (that is, actually accept a 4-40 screw). At your 400% mark-up over cost from China, I expect better. I am VERY disappointed in your product quality and in your support representatives. Ernest M. "Bud" Fischer Fischer Electramic Brian Head, Utah UPDATE: After checking all 150 magnets from the second shipment, I found 40 of them to be unusable. So - out of 300 magnets ordered, 101 of them were junk. That's a 30% garbage rate. Of course, their "engineer" will have to verify this. read more

Placed an order that was never delivered. When I emailed to inquire they responded "this package was acknowledged received by (myself)". I was at work that day and provided proof of that. I asked them for signature proof of receipt and they could not provide it. Beware! read more

The worst customer service ever. My shipment was lost and they couldn't have cared less. Rude, unhelpful, and unresponsive. There are lots of places to buy magnets online. Avoid these guys. read more

Horrible customer service. I needed to return/exchange the product that I purchased so I left them numerous voice messages asking for someone to call me back. When I finally got a hold of someone the 30 day return policy had passed. They were rude and completely unwilling to refund my money for a product that was still in the original packaging. read more

I would not recommend this product because it will only break on you. I purchased two magnets, the first time I tried to use them they shattered into several pieces. I wrote Paul from K&J and he told me that they are fragile and brittle and there was nothing he could do. I found this very unprofessional and rude. He did not even apologize or offer a solution. I would expect companies to have pride in their products and back them up with a satisfaction guarantee policy. Buyer beware! read more

This company has horrible customer service. I buy large volumes of magnets from this company only because that is what is specified by our customer in their assembly. If you have the choice, buy from someone else, and save yourself the aggravation of dealing with K&J. Their customer service people are rude, don't return calls, and have absolutely no sense about good service, or customer satisfaction. read more

I have purchased from them twice the price was right . They shipped in a timely manner and the magnets were in great order.

I've ordered from K & J Magnets off and on for 4 or 5 years now -- probably 5 or 6 orders in total -- and have never had a problem with them or their magnets. I tend to order large numbers (more than 100) of the smaller magnets, so that may explain why there were no issues with shipping, but I've never had a problem with the magnets' quality -- and so have never dealt with their support. I normally don't write product reviews, but after seeing how they've been panned here, I felt compelled to offer my perspective. read more

all of these other reviews are a bit ridiculous, i have never had a bad experience with K&J magnetics and iv'e ordered from them 3 times, iv'e never been disappointed with the products, the plating is durable and nice looking if you are responsible, the magnets are powerful as all hell, and the customer service is fantastic. i don't know what these other people are talking about because i love them and i wouldn't trust another company because K&J is just so good in every respect. read more