I am very impressed with their work - everything from customer service, to detailed explanation of my options. I met Karen and Lance (the owners) through a local Chamber of commerce and was impressed with their professionalism right away. They did an excellent job with cleaning our carpets - which had greasy stains on them that were there for a long time. The carpet looks great, thank you guys! read more

K & L Chem-Dry - K & L Chem-Dry - Carpet Cleaning Near Me - Grants Pass, Oregon

I made the huge mistake of having another carpet cleaning company shampoo my carpets. After a very mediocre job (and $440 down the drain!), we noticed our carpets smelled like cat urine! Yes, Cat Urine! And we've never had a cat in our house. Ever! I thought our carpets were ruined. I called up Lance, explained the whole saga to him, and not only was he able to come out that same day BUT he treated my carpet with some super duper molecular magic solution and the odor is 100% gone. I'm amazed, impressed and ever so grateful. I have learned a lesson - when you want your carpets done RIGHT, you want them cleaned thoroughly, then you call K&L Chem Dry! Thank you Lance! read more

Lance who is the L, of K& L was efficient and effective in cleaning my carpets. I highly recommend K & L Chem-Dry for all your floor cleaning needs. read more

Excellent service on my grossly filthy carpet, my hardwood floor now gleams like new, and bathroom grout no longer stained. Lance is a pro! I highly recommend. read more

I love this company! Community and customer service are their top priority! And there is nothing better than clean rugs! They did my throw rugs and they turned out awesome! read more

Karen and Lance were so professional and efficient! Karen gave me a full understanding on what the process would be and answered all of my questions thoroughly. Lance is professional and honest and does an amazing job! Highly recommend this place ! read more

I agree with all of these other five star reviews. Lance did a wonderful job. Takes pride in his work and aims to please! He's up front with price, honest, efficient and explains things very well. Karen is also very nice. I highly recommend this company. read more

Love my clean carpet! Brandon did a great job! Thank you so much! Definitely will call them when we need our carpets done again!

I have used this service before and as usual they have provided excellent service. Their response time was great and the work that was done was exceedingly good. Lance was able to remove (much to my surprise) some green glue that was in the carpet, and many pet urine stains disappeared. All this was done at a very reasonable price. I will tell my friends and I'll use them again. read more

K&L Chem Dry is an excellent and professional company. I have been using their services for several years and am always pleased with the attention to detail and efficient job they do. I have three small and messy children but I aspire to keep a home that is organized and clean....K&L Chem Dry helps me do that, and on a budget too. read more

Just had my carpets cleaned and they look, smell, and feel so clean! They are very honest and nice. Great service all around

I am SO happy with the service and great carpet cleaning I get from K & L Chem-Dry. Lance has been out several times to clean my wall-to-wall and a braided area rug. Not only is he friendly, but he doesn't waste time. He gets right to cleaning the carpets and since they dry so fast the Chem-Dry way, I can move my furniture back in really soon. Chem-Dry cleans leather furniture, too! I had them come out to clean and recondition a leather chair and sofa in my living room and they both looked better than new when done. They come when they say they will, they do a good job and they cahrge fair prices. I have no reservations in giving K&L five full stars. read more

Love love loved this company! Excellent work and so friendly. Great prices for a thorough and meticulous job! Definitely recommend these guys! read more

We have carpet in a studio apt that was so badly stained, we thought we would have to replace it. Oil, gum, food, soda, and even two bleached out spots from nail polish remover or something. Lance, from K & L Chem-Dry in GP, came in and made it like new! Even guaranteed if any spots come up, he will be back to fix plus left me with a great spot remover for the house.. We are very impressed with the newer Chem-Dry process and highly recommend K & L. Lance really knows quality customer service! They also service Rogue River and Meddy. Very impressed! read more

What more can I say than 5 stars. The customer service from K & L was outstanding. They accommodated me in a very hard situation getting an estimate over the weekend, something they did not have to do. (I am from out of town, I was helping out a relative.) When I called back to make a small change they remembered me and my job and were more than happy to help. They were also great at telling us what was going to be difficult to remove from the carpets and gave us clear expectations on what to expect. We were all on the same page of what was to be done after the estimate and I had absolutely no hesitation and hired them for the job on the spot. Their cleaning service was wonderful as well and they did everything that we agreed upon. Not only was the service top notch they were very affordable. Thanks so much for being great, honest people with a wonderful work ethic. read more

I have used the Chem Dry franchise in various cities for years and have been happy with their service. Last week I had my carpets cleaned by K&L Chem Dry in Grants Pass and the job was fine, HOWEVER I was extremely disappointed that I was not informed of certain charges ahead of time. I am referring specifically to the moving of 3 chairs, which I could have done myself, that was reflected on my final bill at $50. I mentioned to the technician that I was not mad at him, but I would be calling the company to complain. He then called the owner and since the owner was in the area he came by. He reduced the charge to $32 - why bother? As a local business owner myself I was surprised by the lack of "customer service" - this certainly will not develop long term loyalty. read more