Ordered Kitchen Cabinets thru their business they run in Sevierville, TN Riverwoods Custom Furniture. Paid $8100 down in May and in Sept still no cabinets just excuses. Owner is a crook and is hiding at the moment. I have a civil suit pending to try and get my money back. Do not deal with this business. read more

CONSUMER BEWARE - THIS IS NOT A REPUTABLE COMPANY. Read their Yelp, read the real reviews not the pandering fluff from friends and family. I was a customer of K&M and the owner, Ronnie was a really good friend of my dads, so when hurricane Idalia came through at the end of August and flooded my home I picked them over several other possible cabinet shops in my area. The owner Ronnie even cut me a pretty sweet deal, but I would have paid triple with anyone else if it meant I didn't have to go through this. These last 6 months with K&M have been the stuff of nightmares. Their business model is the definition of overpromise, and under deliver. I had the drawings done in early October , cabinets weren't delivered until February and they were delivered incomplete - no doors, panels or drawers. The doors came finally on April 3rd 2024, the drawers were supposed to come with it but were mysteriously missing. Ronnie told me " I had no idea they weren't there". The drawers finally came yesterday, 4/8/24 but they forgot some hardware which I had to drive to their shop to get and install myself. They also never completed the decorative post I ordered. The delays and excuses include but are not limited to the following. "OSHA is charging me with violations, OSHA is running inspections on my facility, OSHA hasn't responded to me yet, my design guy quit, my installers quit, my new installers have the flu, a customer bounced a check, I had no signal on my cell phone, I'm not in Florida this week, Fedex lost the doors, holidays of course... If the wind blew in Montana it would be a reason as to why my cabinets weren't done. I ordered white shakers which was a very standard common request, with uppers, lowers, and a decorative post to support my granite island. I was originally promised a completion date of end of November, Ronnie said to me that he'll put it through an open order that he has already and get them knocked out ASAP. November turned into early December, then he promised I'd have them before Christmas. Next thing you know Christmas is here and my family is eating pizza on paper plates because I don't have a kitchen. December turns to January, still nothing until February. Finally, the day comes and turns out, the cabinets are done but the drawers and doors aren't? The excuse this time is "well doors and drawers are "finishings" and done separately". Really???! To top it off, the cabinets didn't line up with the backsplash, and were incorrectly measured to fit my existing granite that was part of the deal. I had to pay a neighbor $800 to completely redo the backsplash which didn't line up. Then I had to pay a granite company $1500 extra to cut all my granite to fit the cabinets and it doesn't even look right still. I asked Ronnie in December if they needed to come out and re measure since is lead design guy quit - he said no need! I could fight for a refund but Ronnie wouldn't have the money to pay me. He is running a heavily in debt and nearly bankrupt operation. After careful research, we came to discover that the delays on the doors were because Ronnie is heavily in debt, and past due with his suppliers. He had some equipment stored at Burges Heating and Air next door that they put on the street because Ronnie stopped paying them rent! The reason the lead design guy quit? Because Ronnie bounced his payroll check! Ronnie has run successful businesses before, but he is running this company into the dirt. I feel real bad for all the people that are going to be trapped when he finally goes under, and I feel for the employees that are left. I will say, the installer that put my cabinets in, his name is Mike, was a really good dude. He was professional, quick and hard working and he was able to fix minor things on the fly. He really impressed me. Ronnie though needs to hang up his hat and get out of this business. If you have had a similar experience with Ronnie & K&M, please reach out to 8 On Your Side Investigates, and Fox 13 Investigates Team. read more

They did my kitchen remodel and it's beautiful only took them longer. They say they'll show up but don't. I'm one panel short of getting my kitchen done. And they're no where to be found. Trying for months. Come on guys call me back. Just complete one job before you move one Last man here promised me he would take care of this personally to finish it THAT WAS 3 weeks ago!!!!! STILL WAITING AND WAITING read more

I want to thank K & M Cabinets for their support of GiGi's Playhouse Tampa. We were having a problem in our kitchen and they graciously came out twice to remove cabinets and then reinstall them perfectly. They installers were friendly, on time and worked quickly. Everything you could ask for. Thank you! read more

10/07/2019 They never honored the refund. The credit card company had to forcibly go through a garnishment process to provide me with the full refund of my deposit. Finally resolved almost 12 months later. 5/14/2019 They cancelled the job and offered a refund. They never provided the refund or proof of the refund. I think their response is reflective of who they are, no response is needed to their diatribe. They have failed to provide me, the credit card company and the BBB with proof of them issuing a credit. Regardless of their "reasoning" they have perpetuated the dispute and inhibited resolution by refusing to honor the refund they offered and challenging the dispute with the credit card company. Everything is documented in email chains dating back to Oct 05, 2018, including their abusive emails to both myself and my 82 yr old mother. All this is available for public review on the BBB website. Again consumer beware. read more

Your response is absolutely ridiculous. I spent years deciding exactly what I wanted done in my kitchen and would never tell you to choose everything for me. In addition, why would I tell you to cover up live wires? That is absurd. When the old cabinets were removed the electrical was running on the outside of the drywall. Nothing was live. It was your workers who cut the wires and left them in my home throughout the weekend. There was $1450 in my original budget for electrical. I assumed...this was for an "Electrician" to complete whatever was necessary during renovations. Apparently you never intended to have an electrician do anything! As you stated " Your employees are professionals and skilled tradesman and are more than qualified to complete other items"...right? The custom table was the centerpiece of the whole design. When your fabricator came to my home in a rush to complete the table I showed him the photos, emails, and detailed descriptions of the table dated BEFORE the start date, and he clearly stated " He had never seen them". My original budget included under cabinet lighting, existing floor removal, disposal, sub floor repair, new flooring installation, and installation of the tile backsplash. In the end, I do not have under cabinet lights, no backsplash, I removed and disposed of my own floors because you never showed up, and I hired another company to install my floors the correct way.......But " I still owed you money" ???. I too am a fair and honest person. This is the very first bad review I have ever done. Keep blaming the customers Ronnie. It only makes you look exactly the way we have described! read more

What a pleasure the entire team at K&M are to work with! They truly care about their product and have such pride in what they do. We loved the process of building our new kitchen from start to finish! Everyone who enters our home takes a step back when they see our kitchen. It's everything and more than we could have imagined. read more

I had a pantry with pull out trash cans and a glass cabinet built. I absolutely love the craftmanship and design. Everyone who enters my home comments on these pieces. I was very pleased with the customer service and price. I will definitely be using them again. read more

I am a licensed contractor here in pinellas county. I did a small demolition job for Ronnie and he will not pay me. He said he was not happy with the work. I had done jobs in the past without complaint. I told Ronnie I would re-invoice him at a discounted price and he agreed verbally but still hasn't paid. It's been several months now. read more

Extremely delighted. K&M did a beautiful job on a custom TV cabinet in my living room and a modern barn door for my den. The design and craftsmanship was second to none and the price was extremely competitive. read more