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    K&S Water Hauling

    1.0 (1 review)
    Closed 8:00 am - 8:00 pm

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    4 years ago

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    Clearwater Systems - The tech refused to use a stud finder. Left these holes for me to deal with

    Clearwater Systems

    (2 reviews)

    If I could give zero stars, I would. I hired Clearwater Systems to fix a salt blockage in my water…read moresoftener. Their technician came out, acknowledged the water hardness was testing poorly (at a 4), but told me the salt rock would just "dissolve on its own." It didn't. Over a month later, my system was still completely blocked and the water wasn't soft. When I contacted management to send someone back out to actually fix the problem I paid for, they gave me the runaround and refused to confirm they wouldn't charge me a second trip fee. I ended up having to hire a completely different, competent professional to come out and actually fix the blockage. I formally disputed their invoice in writing because they failed to complete the repair. Instead of acting with integrity and addressing the dispute, management ignored my emails and instead sent a threatening "Final Notice" letter saying they were sending me to collections. Avoid this company. They do not stand behind their work, their technicians give inaccurate advice, and they resort to collection threats rather than providing adequate customer service.If I could give zero stars, I would. I hired Clearwater Systems to fix a salt blockage in my water softener. Their technician came out, acknowledged the water hardness was testing poorly (at a 4), but told me the salt rock would just "dissolve on its own." It didn't. Over a month later, my system was still completely blocked and the water wasn't soft. When I contacted management to send someone back out to actually fix the problem I paid for, they gave me the runaround and refused to confirm they wouldn't charge me a second trip fee. I ended up having to hire a completely different, competent professional to come out and actually fix the blockage. I formally disputed their invoice in writing because they failed to complete the repair. Instead of acting with integrity and addressing the dispute, management ignored my emails and instead sent a threatening "Final Notice" letter saying they were sending me to collections. Avoid this company. They do not stand behind their work, their technicians give inaccurate advice, and they resort to collection threats rather than providing adequate customer service.

    We have very hard water. I was resistant to getting a water softener at first, but after having…read moreClearwater install their recommended system I am I fan of the product. The system itself is a quality system, low maintenance, with a very good warranty. The technician (Jack) that came and tested our water and ultimately sold us our unit was professional, good communicator, & patient. I can see why he is where he is. What I'm dinging this company on is the install. It is clear to me that they are used to doing installs in the basements and not in finished rooms (we live on a slab). The technician (Kevin) was polite and informative, but refused to consider using a stud finder (which is clear in one picture) and was set on his ways of installing. The wood they used to mount the filter to the wall looks like they got it out of a dumpster. I would have preferred a nicely cut board for the price we paid for this unit (not cheap). The holes denoted around one of the lines was a challenge to fill. They were left "as is" when Kevin was done. Ignore the big hole in the wall. That is normally covered by a face plate. They didn't do me any favors when they cut that awkward small hole which is going to be a challenge to make look pretty. I'm pretty decent at drywall repair, but this won't look prefect when I'm done. Frustrating to the say the least.

    K&S Water Hauling - waterdelivery - Updated September 2026

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