Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

Would not recommend. They came all the way to my home refused to test a pressure tank but…read moreimmediately asked for payment for trip out. Consumer Beaware

We had small leak in our bathroom ceiling. We called and were able to get someone to see us the…read morenext morning as this wasn't an immediate emergency. Chris was dispatched out to us. He was friendly and knowledgeable. He found the problem and fixed it quickly. We asked questions as he worked and he educated us about what was happening and why (and didn't seem annoyed by our curiosity). He even made restaurant recommendations! We will definitely use this company again for future work.

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

David did a good job. On time as promised. No unexpected extras. Would use him again.read more

I called Hamilton's Plumbing for my brother-in-law who lives at the end of the earth in Madison…read moreCounty. Johnny went out the same day (in the evening) after working all day. There were bigger problems that really didn't necessitate a plumber and he is working to find someone who can fix the problem. He is going above and beyond. Very kind and knowledgeable and I wouldn't hesitate to call him again.

We have had them install an Ecowater IDP40CC in our last two houses and couldn't be more pleased…read more For various reasons, we've moved 5 times in 5 years around the central/western Virginia area, and in each place we've had a water softener, because this is super-limestoney geology. Each time we moved, we had to go through a process of installing a water softener and then repairing or replacing everything that had been damaged by the hard water, including multiple thousands of dollars worth of appliances that were destroyed but also plumbing, especially bathroom faucets. The first three places we lived had softeners installed from the Big-Name Softener Company You All Know, and we had those serviced or replaced, because we'd had a relationship with a specific tech who sold those products for many years at the place we lived prior to these 5 homes. But that person wasn't available in our new territory, so we had to discover how bad that company was when you didn't have that amazing person (who's stopped selling that company's products now). We were never very happy with those products anyway, and with the absolutely horrific service we got from the new territory (I could regale you for an entire evening at a bar telling horror stories) it tipped us over the breaking point into switching brands. A bunch of research and reference-checking later, we selected Ken Landes of Clean Water Virginia and the Ecowater products. Where do I begin? The products and service have been night-and-day, making me wish we hadn't waited so long to switch. Ken and his team have been ultra-professional, responsive, expert, and reasonably priced, all in direct contrast to the previous company who were horrible to work with on every level, and installed things dead-wrong (think "sewage can flow backwards into your water supply" level of wrong). And Ken and team have gone above and beyond to do extra things for us. The products are way superior, and I mean WAY superior. They're not constantly guzzling salt and doing deafeningly loud, hours-long regeneration cycles in the middle of the night (which I learned actually uses a ton of water, too, which isn't cheap). In fact, a year after our last Ecowater install, we still haven't had to add salt, and the salt tank is mostly full still; we never had to add salt at the first house we had Ecowater installed in. I have never heard a regeneration cycle, period; Ecowater's regeneration uses a small amount of water and doesn't fire-hose for an hour. And we haven't needed service; as Ken explained, and it's proven true, these products are designed to last and not need constant servicing unlike the previous company's products that are totally inferior and need maintenance and replacing which shouldn't be necessary (they're all using essentially the same very basic chemistry that's been unchanged for about a century, and should Just Perform, which Ecowater's products actually do). I can't believe the difference; I didn't like the previous company's products and would have rated them three of five stars, but now that I've experienced Ecowater's products, I rate Ecowater 5/5 and rate the previous company ONE star. If you're grouchy about the products, service, or performance you're getting from the Big-Name Softener company (and you should be), SWITCH! Your future self will thank you more than you can imagine.

From the owner: Water Softeners, Water Treatment, Plumbing, Water Testing.read more

A real life-saver. Other heating oil places around Harrisonburg were giving me the run-around and I…read morehad been out of oil for nearly a week with snow in the forecast. They were very polite and helpful both on the phone and in person. If anyone from C L Custer reads this, please know you now have a faithful customer for as long as I live in the Valley.

From the owner: Heating Oil and Diesel for Farms and Heavy Equipment…read more Established in 1936, our fuel oil dealer in Harrisonburg, Virginia, is the company to call for your fuel oil needs. Whether you need fuel for heavy-duty farming equipment or heating oil for your home, feel at ease when you call C.L. Custer, LLC, as we're sure to have the product you need.