The true test of a company's ability to outshine isn't when everything is going 100% well, it's…read morewhen mistakes are made. After a week of not receiving my item I reached out to ask when I could expect it to arrive since it was marked as delivering today. They told me they had no idea about this order and blamed it on the Shopify app which is weird because I ordered it directly from their website which listed as available and in stock. In order to make this right, the company did absolutely nothing, barely an apology. As a former manager I find this work ethic to be deplorable and I will never do business with this company again, they don't even know what they have in stock, but they take your money anyway. Poor managing and poor customer service, blaming it on the other guy.

Tall Man Toys and Comics has a huge selection of funkos, various comics, and collectible toys. It…read morecan be very overwhelming seeing wall-to-wall funkos, boxes filled with comics, and display case show casing rare toys. This shop is a must stop when travel to Knoxville just to admire their toys and Comics that will bring back nostalgia of your childhood. Staff is friendly and welcoming. The inside is clean and nicely organized.

When my daughter moved to Knoxville, I would go Downtown while she was at school. I feel in love…read morewith this store! They have the best soap, windchimes and customer service. Their clothes are way cool, and they have everything anyone would want as a gift. I am sad I won't get back to Knoxville anytime soon, but when I do, this will be my first stop!!

Surprised by the service Selection: Great variety of items…read moreto purchase. The soaps were so cool and very uniquely made. We enjoyed perusing the shop looking at all the fun Knick knacks and gift ideas for Christmas. Great items for little kids to put in their stocking. My 4yr old nephew likes the stuffed animals and cute pens. My daughter came in to look for a sticker that said Knoxville TN which she found. I would have loved to buy something but I didn't because of the rude service. I give the shop selection a 5/5. Service: We were never greeted or even given a courtesy hello at the register. While we were perusing toward the back of the store we heard someone coughing and struggling with breathing. I am CPR trained and recognized she was chocking. I went to the front where she was located. I then asked her if she was chocking and she gave the universal sign grabbing her throat. I helped her take her back pack off and did the Heimlich. She was still struggling to breathe. After the first attempt I did it a second time she was still struggling to breathe. I turned to the workers tell them to call 911 but they didn't even move or look at me. And then did one more attempt, and she was able to spit out what was in her throat. She was crying and able to breathe after. She thanked me and I went back to my family. When I got to the register, I was telling my daughter that the woman was OK and what I had done. The workers at the register didn't even say anything they didn't say thank you. They didn't say is she OK and I know clearly they could hear the whole conversation if I could hear her coughing when I was close to the register. We purchased what we needed and we left. Disappointed at their reaction. I'm sure if there is cameras it was caught, as I was at the entrance. Again the rating would be less if just the service!!!! 2/5 Great shop, bad service!

Wow this place has every puzzle you could ever imagine. So many quality puzzle and board games. As…read morea puzzle aficionado I can honestly say they have the largest selection I have ever seen under one roof.

They definitely lean into the puzzle theme here. On the floors, walls, racks, even completed…read morepuzzles hanging from the ceiling. They have an insane amount of puzzles for every age and ability level. There are some beautiful puzzles with TN scenery, puzzles with cars, flowers, characters, challenging designs, and even puzzles with an unimaginable 40k+ pieces. Say whatttt?! There are lots of games, puzzles, and card games that would make great souvenirs for visitors to bring home or to bring back to the rental home/hotel to keep everyone busy. Items are a bit pricey but that is to be expected at a tourist location like Pigeon Forge.

Ok! Think Build A Bear but it's for cars! Our son loves…read morecars and saw this place and wanted to get it. Their customer service was amazing. They were very clear on how the process works and the pricing ! When it came to putting it all together, they have a well oiled machine in that store.

So, I only knew about this place because my 3 year old watches Handy Man Hal and he had an episode…read moreabout it recently he's actually the one who spotted it so we had to go check it out. We built 2 monster cars. It is just like build a bear. You can do basic and get the standard wheels, rims, etc at no additional costs but do you? Nope... you upgrade and pay for all the extras and accessories. If can be as cheap as $20 or the sky's the limit. Once you pick out all you want, you get to build your ride with assistance. Lastly, one more opportunity to upgrade at check out. Free bag or upgrade to a cardboard box garage, or a car backpack! We got 2 vehicle bases, non RC, upgraded rims on both, monster truck wheels on both, a spoiler on one, a front grill on one, and 2 cardboard garages all for $140. The 2 employees working were very helpful, polite, and informative. Great with my two boys ages 3 and 7. Would recommend if you have a car loving kid!

Retro artifacts is a cool retro video game spot a hop outside the Knoxville area. Not only do they…read morehave 80s - 90's video games (nes, snes, saga, ps1) they also have computer games, board games, cds, and vintage collectible items that will surely make your collectors knees shake. The owner/storekeeper was super nice and talkative and had a very good knowledge of his inventory. While it had rained recently here and the store seemed to be in a bit of disrepair the staff was very accommodating and helpful. Setting this store apart from other retro game stores were its vintage movie paraphernalia collection complete with an autographed John Goodman big Lebowski framed poster. Super cool!! Retro Artifacts gets five stars because: 1) super helpful and friendly staff 2) chill location 3) diverse collection ranging from media to games 4)movie paraphernalia collection 5) reasonable prices

This place is essentially what your childhood bedroom would have looked like, had your parents…read morenever made you get rid of anything. Inside you will find all kinds of toys, trading cards, video games, board games and comics. For the common items, you will more than likely find a better deal elsewhere but this is a great place to try to locate that diamond in the rough. There are plenty of items from the 70s through this year, so no matter you mood it should be easy to walk out with something you like.

This store has the biggest gunpla collection I have seen so far, as well as very helpful employees.read more

My kiddos used to love this store. We've spent $$$ on lots of items that bring them joy, during…read morethis squishy craze. Recently, we purchased some vaseline squishes that were way overpriced ($20 each-ouch) and they popped on the FIRST day. Imagine the frustration from both the child and the parent. Even though we had our receipt, the owner refused to let us exchange the items. We weren't asking for a refund but we expected them to make it right, especially being loyal customers. The disappointment goes way beyond the squishy.

I don't know what the other reviews were talking about the staff was very sweet they had good…read morepriced items and it was all good They had a wide variety of items and when comparing the prices to Amazon this stuff was about the same I had an amazing experience and would come again! Also i am not a robot

My children can't pass up a toy store when they see one, so we had to pop into Toy Town when we…read morewere visiting The Mountain Mile & Tower Shops area in Pigeon Forge. They have lots of toys, and best of all: The person who worked here didn't seem to mind kids playing with them! There were toys for kids of all ages, as well as books, stickers, stuffed animals, games, fidgets and lots more. Right in the middle of the store is a giant T. Rex, too! This is a fun little store to stop in and explore, and grab a toy to take home (the prices aren't too bad, either).