I had a busted wheel on my bag. The airlines don't cover wheel damage so that sort of freed me to…read moreshop and find my own repair outlet. The google and yelp searches led me to Luggage Town which is in an Industrial park a few blocks away from Vaughan Mills Luggage Town is not just a town but a very packed city of suitcases and suitcase parks. The sole proprietor who runs it doesn't seem to be too hungry for business but happened to have enough time to take a quick look at my suitcase, complimented me on the suitcase, and rummaged through his brain whether he had a similar model to swap out the wheel. He believed he did and just told me to come back in an hour. He called me back in 50 minutes (within SLA!) and not only did he replace the wheel but he tightened all four of my wheel sections, all for $40 cash. I'm happy to consider this place for future gigs if I'm in a bind with my luggage. Glad to see one industry whose mom and pop shops aren't getting crushed by the big suitcase industrial complex!

Mike the luggage guy is an amazing person and excellent suitcase engineer! We walked to the place…read morewith any appointment on a Friday evening @ 5:15 PM with two broken suitcases and airlines request recipient to fix them. He replaced one without any hassles as he could see the body of the suitcase was broken and is not fixable. He was gentle enough to ask us for the choices of colour and some suitcase type. He gave as a little better range suitcase than our Kirkland one. For second one, which was non-canadian Samsonite, wheel was broken. And he spent like 1.5 hours to find the best match. He replaced it with other wheel, suitcase was still wobbly. He scraped to make it of correct size. It still didn't get fix. So he requested us to leave our contact and he will replace both the front wheels. On sharing our details the guy realized we live far, so this gentleman went again in all his depository to find two same wheels which could fit, so that we don't have to come again. He could have simply asked us to leave the luggage and come back later. Or just could have asked us to come another day by appointment. He for sure knows how to do his job and provide an excellent customer service!

Heys has an amazing product and also amazing customer support. I have a hand carry piece that's…read morebeen in use for 15 years that's been going strong and 0 issues whatsoever. We had a 28 inch piece that was damaged by Cathy pacific when my wife went to Asia last year. On her way there one handle broke off. On her way back the other hand broke off. Obviously this was checked in and at some point during the process this happened. We contracted Heys and asked about repair options. They offered sending us the parts or we can bring it in and they can repair for us. This was outside of warranty period as it was 8 years old. So I went on site and they took a look. Offered to repair for next day or give me the parts and I can replace myself. It was super easy to do and only needed a Phillips head screw driver. They have a customer for life from me. Keep up the great work Heys.

Ordered a Heys Azor 30" suitcase on October 8 2021 from the Heys.ca website (Order #87546). It…read morearrived on October 12, 2021. It seemed to be in good condition.  I put some clothing in it and went on a trip.  Heys is a Canadian brand of suitcase by the Sheikh family and I wanted to support fellow Canadians. However, from the very beginning, the wheels did not roll as smoothly as my friends' Heys Astro suitcase.  I thought my suitcase just needed some time for the wheels to adjust or something. It has only gotten worse, and it's only been 6 months. With additional suitcase use in terms of rolling the thing around an airport or across the ground in and out of buildings, it became an unwieldy experience. This is my third trip with the Heys Azor suitcase and it can't do the thing it was designed to do ---ROLL! I got down on the ground and took out my camera to see what is going on with the wheels. Well, it's one-wheel housing that's cracked and can't support the wheel properly enough to roll smoothly. Therefore, the suitcase cannot be maneuvered easily, creating stress on the other wheels, and you can actually hurt yourself trying to maneuver it. I hurt my shoulder, the taxi guy hurt his shoulder, and I'm sure a few airport suitcase handlers hurt their limbs as well. Do not get the Heys Azor 30" suitcase. The wheels are not made to do the job of a suitcase from the start.  I am imploring Heys CEO Emran Sheikh to go to China and hire some quality control people to put Heys suitcases through their rigors so this sort of poor construction does not ruin the brand name. I want a new suitcase that is light in weight, attractive, 30", and has wheels that roll smoothly.  I'll gladly send this one back at their expense. I've contacted Heys, but it's the Easter holiday.  Let's see how this all goes. UPDATE: After some emailing back and forth, Heys decided to send two replacement wheels in the mail to me at their expense.  They said normally the customer would pay for the shipping, but since I was a "valued customer" they sent it free.  The wheels arrived on April 26th, 2022.  Luckily my partner had a handy adjustable Philips head screwdriver (doesn't everyone carry one when traveling?) that we used to disassemble the troublesome wheel and housing. After the wheel and housing were removed from the body of the suitcase we could clearly see the actual suitcase was also cracked (see pictures). I emailed Heys with the verdict.  Just as I had said before... I wanted a new suitcase. Heys emailed me back on April 28th, 2022 to say they would send a new suitcase out.  All I had to do was cut the straps and divider of the current suitcase to shreds and send pictures of the destruction.  That way they could be assured that I wouldn't sell the bag to someone who wouldn't notice it only had three wheels. They wanted to mail me the same scary model in "pewter" color.  I don't want a poorly constructed type of Heys suitcase in ugly-ass pewter...of all colors.  If I wanted a Heys cheaply made pewter suitcase I would have bought one!  At least give me the same color in the same make.  Otherwise, I would rather go with my mate's Heys Astro type suitcase which seems to be more sturdy and is performing the function it was designed to do admirably.  I emailed Heys with this information and even added I would be willing to pay the difference in cost for the ASTRO 30" suitcase in purple (they have it in stock online). I am waiting to see what Heys says and will write an update shortly. UPDATE: May 11th 2022 Received a new Heys EZ Access 2.0 suitcase 30" in light purple delivered at no cost to my hotel. They don't have the Astro bag in a 30". The EZ Access 2.0 does not have a divider and does not open in the middle of the bag. But at least the wheels are working as they should without any items it the bag. UPDATE: June 12th 2022 Just returned from a trip using the EZ Access 2.0. The plastic zipper is broken. Luckily my clothes didn't fall out. I'm disgusted with this company! UPDATE June 20 2022 They want me to bring in their defective suitcase and if it can't be fixed offer me another in store credit for another crappy Heys suitcase. So drive around making two trips and wasting my time over a crappy product. I passed on the offer. I ordered an "Away" suitcase online (to match my Away carry-on I've had for 3+ yrs) and so far so good.

I was looking for a luggage set for an up and coming overseas trip. So naturally if I could do my…read moreresearch during my work coffee breaks or lunch, that would be an effective use of my time. This Bentley store is located on the lower level of the Scarborough Town Centre. There is a very large selection of luggage, bags & wallets, backpacks and travel accessories. Prices are reasonable for sale items. The Air Canada luggage collection (...70% off of MSRP and a 10 year warranty) comes with new features of TSA Lock and an integrated USB port to keep electronic devices fully charged. Very nice!! I was looking in store for the extra 25% off Red ticketed luggage. To get this same benefit online but with 40% off, use code EXTRA40 at checkout. Store staff were friendly & helpful. Now I'll see if the same luggage set I like is available online. Hey, save a little more and I can treat myself on my vacation. Happy travels!

I ordered a suitcase online on August 4. On August 18 I emailed asking about the status as not yet…read morereceived. I received a response advising delivery date was estimated as the following day. On August 24 I received an email confirming my purchase has been fully refunded which I should receive in 7 to 10 days. No explanation as to why I am not receiving my purchase, or why it will take 10 days to refund the money they took in seconds of my purchase.

Repeating here my review I left in Google. I hate leaving…read morebad reviews, but in this case I feel obliged. I bought an average-size lightweight suitcase at this store and was initially very happy with its weight, size and price. I used it for a 10-day vacation. After just one trip (one way), one of the wheels started bending inward. On the return trip, the stitching on many joints came loose, and the external pocket ripped completely, exposing very poor-quality threads. While there may have been some airline-related damage, it was clear that if the stitching had been of better quality, the suitcase would not have been damaged so severely. Inspection showed this very clearly. The store owner refused to offer any remediation, insisting that the airline should reimburse me - even though the poor quality of the stitching was 100% obvious. In Canada, we have what is called an implied warranty, which by default covers all goods and services sold unless specifically stated otherwise (e.g., "as is" or with warranty voided). That was not the case here. I therefore expected at least some reimbursement, or at minimum, a discounted replacement. Unfortunately, no remediation was provided at all. Unfortunately (short-term) for me , and of course (long-term) for the seller. This is not the right way to do business. I hope very much that the owners will adjust their warranty practices and will become a solid, respectable and prosperous business, bringing joy both to themselves and to their customers!

Had the misfortune of this outfit recently. Bought two backpacks for three weeks back for the new…read moreschool year. Like the era past decor of the store, the return policy (warranty) follows the same mentality. One of the bags had begun to come apart at the seam and despite the 2yr warranty I was told no return, credit or exchange but instead I would have to trek the bag to the manufacturer on my on accord or pay out of pocket to have it repaired which was the case, $10 later. Do yourself a favor, stay away and deal with a reputable retailer.

My favourite guy. Everyone calls him boss because he is very cool and funny to his regular…read morecustomers. He's strict on his prices though (LOL) but they're already so low that I would be robbing him if I bought his stuff for any less. Ask anything you want and treat each other respectably and you will be treated the same that's how he's treated me and all my friends. Strongly Consider going here

This place is a legit a SCAM! I as a brother wanted to purchase some bags from this place as I saw…read moretheir LetGo and Facebook Advertisements. I'll admit the bags are very nice and I would love to help support a small business out over Big Business especially if the owner is a muslim brother. However their lack of communication and customer sales brings this store very low. The Sellers advertise the store on LetGo using postal codes such as M4C or M1B yet there location is all the way Downtown in Young Street and Wellesley. If you make an advertisement Common Sense should tell you make the address the same as your location. They posted the ad on a facebook group called "Scarbough Buy and Sell Marketplace". Your location is not in scarborough, if your not in scarborough can you atleast be willing to meet up in scarborough. The answer to that is also No. So then simply please dont post an Ad in a Scarborough Buy and Sell Place. This confused so many other potential customers/buyers not only just me. Secondly when I asked the seller on Facebook and LetGo a simple question such as "Does the Bag cost $50 before tax or is the price including tax?" I just received a message by a named Malik who said They first send me a message "Yep Brand new lots of variety & colors available at ZAM ZAM..." I asked a 2nd time and he said "That's ok np". Wallahi I am not lying that is what he said to me. That makes me more confused more than ever and doesn't answer my question at all. I asked again and they just left me on read. What happened to the "Customer is King", it just goes to show their laziness and arrogance. But let me tell you their Customer Service their is absolute ZERO!! They scared away so many potential buyers/customers. Not only that but I feel there is a lack of communication in English a Language Barrier as I tried calling the store and speaking with someone they weren't able to answer my questions they kept me on hold saying they would get someone else to speak with me and they just left me on hold for 20 minutes and NO ONE came to me. I won't ever think of coming here and Neither should you. With Customer Service this bad i don't know how others can tolerate it. As a customer it really hurts me inside how you can treat someone like this. There are so many small stores out here like this one but for me I personally never want to be within a 100m radius of Zam Zam International. There are so many other small stores in Toronto but I really never witnessed customer service this horrible at this level. In Conclusion ZAM ZAM International is a BIG THUMBS DOWN and won't ever be coming here unless you want to waste your time by a bunch of idiots.

Very impressed with this store!…read more On my recent trip to Toronto I ended up purchasing a lot of goods (Eaton Center, CNE, etc.) - more that my luggage could contain. I usually travel with Briggs & Riley as I really appreciate their superior craftsmanship and service. Searching on their website revealed De Catarina as offering a good selection of items from them, and they were within reasonable distance from where I was staying downtown (in the Manulife Center). It's a family-owned business for 20+ years they have a huge selection of luggage and leather goods from very good brands (i.e. Tumi, B&R, Rimowa, Hartman, etc). I ended up purchasing a very good matching piece as a price slightly less than I would get in the U.S. Unfortunately, my better half felt that the luggage piece was too large in size. I ended up returning the next day for an exchange (no refunds). The salesperson (? one of the owners) that I had purchased the piece from the day prior was there and gladly assisted me with the exchange -- no fuss, no hassle. With her assistance I picked out a matching Dopp kit to make up the difference in exchange. I appreciate their excellent customer service. Great selection of luggage and leather pieces. Will definitely return when in T.O.!

"I invested in both the Baseline and ZDX Large and Medium Expandable Spinners from Briggs & Riley…read more The standout outsider handle creates a completely flat interior packing space so clothes arrive wrinkle-free, and the CX compression system is pure magic for shrinking the bag back down after packing. The ZDX line offers that same legendary durability but with a slightly more modern look, a highly functional layout, and a very convenient top pocket for quick-access items. All of these bags have survived endless airport baggage belts without a scratch. The smooth four-wheel spinners usually glide effortlessly, even when the bag is fully loaded. The only downfall to both the Baseline & the ZDX is that they are heavy when empty, and even heavier when full. Overall, a great investment that comes with a lifetime warranty."

This is a fairly small store, but they have a good selection and excellent prices for both luggage…read moreand luggage duffel bags. My carry-on Hays needed to be replaced after more than 10-15 years of heavy lifting and good service - and I replaced it today. It was on sale for $99.99+tax. The same bag was on the Hays website and was more expensive (also on sale). This was a floor model but looks brand new. Good selection, solid variety and different types of luggage to suit all budgets.

I purchased an EagleSport roller backpack for my Grade 6 daughter. 2 months later the zipper was…read morenearly completely detached and the roller handle was broken. Luggage City does not allow for exchanges of defective product after 14 days. The staff and manager were not helpful in resolving this issue. I was able to get my concerns addressed via Luggage City customer service who were nice enough to recommend a better bag for our needs. My daughter is very happy about the replacement bag that we settled on from a different location of Luggage City (Woodbridge - which I would rate as a 5 star) - much larger selection and way better customer service.

I purchased a medium Travelpro Platinum Elite hard side luggage in medium. The quality was top…read morenotch, as was the price. The store matched the offer on the Travelpro site. Very knowledgeable and friendly staff. Great selection of accessories too. As with many things, you can purchase lower end and higher end items and the quality will differ wildly. There is a no refund policy, and exchange only so note that going in as this may be an issue for some. This bag is hard to find so I was pleased it was immediately available. I highly recommend this store.

I have been shopping at this location for decades and have always been well treated. Last bag I…read morebought was made in Britain and collapsible. I am so happy with this piece of luggage that I use it all the time. It is a carry-on size which once saved me from missing a flight when check-in was impossible. Plan on going there tomorrow to see if they can solve my c-pap portability issues. Decided to look them up to make sure they were still in business. Shocked to find 2 negative reviews. Not my experience at all.