I had a busted wheel on my bag. The airlines don't cover wheel damage so that sort of freed me to…read moreshop and find my own repair outlet. The google and yelp searches led me to Luggage Town which is in an Industrial park a few blocks away from Vaughan Mills Luggage Town is not just a town but a very packed city of suitcases and suitcase parks. The sole proprietor who runs it doesn't seem to be too hungry for business but happened to have enough time to take a quick look at my suitcase, complimented me on the suitcase, and rummaged through his brain whether he had a similar model to swap out the wheel. He believed he did and just told me to come back in an hour. He called me back in 50 minutes (within SLA!) and not only did he replace the wheel but he tightened all four of my wheel sections, all for $40 cash. I'm happy to consider this place for future gigs if I'm in a bind with my luggage. Glad to see one industry whose mom and pop shops aren't getting crushed by the big suitcase industrial complex!

Mike the luggage guy is an amazing person and excellent suitcase engineer! We walked to the place…read morewith any appointment on a Friday evening @ 5:15 PM with two broken suitcases and airlines request recipient to fix them. He replaced one without any hassles as he could see the body of the suitcase was broken and is not fixable. He was gentle enough to ask us for the choices of colour and some suitcase type. He gave as a little better range suitcase than our Kirkland one. For second one, which was non-canadian Samsonite, wheel was broken. And he spent like 1.5 hours to find the best match. He replaced it with other wheel, suitcase was still wobbly. He scraped to make it of correct size. It still didn't get fix. So he requested us to leave our contact and he will replace both the front wheels. On sharing our details the guy realized we live far, so this gentleman went again in all his depository to find two same wheels which could fit, so that we don't have to come again. He could have simply asked us to leave the luggage and come back later. Or just could have asked us to come another day by appointment. He for sure knows how to do his job and provide an excellent customer service!

Repeating here my review I left in Google. I hate leaving…read morebad reviews, but in this case I feel obliged. I bought an average-size lightweight suitcase at this store and was initially very happy with its weight, size and price. I used it for a 10-day vacation. After just one trip (one way), one of the wheels started bending inward. On the return trip, the stitching on many joints came loose, and the external pocket ripped completely, exposing very poor-quality threads. While there may have been some airline-related damage, it was clear that if the stitching had been of better quality, the suitcase would not have been damaged so severely. Inspection showed this very clearly. The store owner refused to offer any remediation, insisting that the airline should reimburse me - even though the poor quality of the stitching was 100% obvious. In Canada, we have what is called an implied warranty, which by default covers all goods and services sold unless specifically stated otherwise (e.g., "as is" or with warranty voided). That was not the case here. I therefore expected at least some reimbursement, or at minimum, a discounted replacement. Unfortunately, no remediation was provided at all. Unfortunately (short-term) for me , and of course (long-term) for the seller. This is not the right way to do business. I hope very much that the owners will adjust their warranty practices and will become a solid, respectable and prosperous business, bringing joy both to themselves and to their customers!

Had the misfortune of this outfit recently. Bought two backpacks for three weeks back for the new…read moreschool year. Like the era past decor of the store, the return policy (warranty) follows the same mentality. One of the bags had begun to come apart at the seam and despite the 2yr warranty I was told no return, credit or exchange but instead I would have to trek the bag to the manufacturer on my on accord or pay out of pocket to have it repaired which was the case, $10 later. Do yourself a favor, stay away and deal with a reputable retailer.

Heys has an amazing product and also amazing customer support. I have a hand carry piece that's…read morebeen in use for 15 years that's been going strong and 0 issues whatsoever. We had a 28 inch piece that was damaged by Cathy pacific when my wife went to Asia last year. On her way there one handle broke off. On her way back the other hand broke off. Obviously this was checked in and at some point during the process this happened. We contracted Heys and asked about repair options. They offered sending us the parts or we can bring it in and they can repair for us. This was outside of warranty period as it was 8 years old. So I went on site and they took a look. Offered to repair for next day or give me the parts and I can replace myself. It was super easy to do and only needed a Phillips head screw driver. They have a customer for life from me. Keep up the great work Heys.

Ordered a Heys Azor 30" suitcase on October 8 2021 from the Heys.ca website (Order #87546). It…read morearrived on October 12, 2021. It seemed to be in good condition.  I put some clothing in it and went on a trip.  Heys is a Canadian brand of suitcase by the Sheikh family and I wanted to support fellow Canadians. However, from the very beginning, the wheels did not roll as smoothly as my friends' Heys Astro suitcase.  I thought my suitcase just needed some time for the wheels to adjust or something. It has only gotten worse, and it's only been 6 months. With additional suitcase use in terms of rolling the thing around an airport or across the ground in and out of buildings, it became an unwieldy experience. This is my third trip with the Heys Azor suitcase and it can't do the thing it was designed to do ---ROLL! I got down on the ground and took out my camera to see what is going on with the wheels. Well, it's one-wheel housing that's cracked and can't support the wheel properly enough to roll smoothly. Therefore, the suitcase cannot be maneuvered easily, creating stress on the other wheels, and you can actually hurt yourself trying to maneuver it. I hurt my shoulder, the taxi guy hurt his shoulder, and I'm sure a few airport suitcase handlers hurt their limbs as well. Do not get the Heys Azor 30" suitcase. The wheels are not made to do the job of a suitcase from the start.  I am imploring Heys CEO Emran Sheikh to go to China and hire some quality control people to put Heys suitcases through their rigors so this sort of poor construction does not ruin the brand name. I want a new suitcase that is light in weight, attractive, 30", and has wheels that roll smoothly.  I'll gladly send this one back at their expense. I've contacted Heys, but it's the Easter holiday.  Let's see how this all goes. UPDATE: After some emailing back and forth, Heys decided to send two replacement wheels in the mail to me at their expense.  They said normally the customer would pay for the shipping, but since I was a "valued customer" they sent it free.  The wheels arrived on April 26th, 2022.  Luckily my partner had a handy adjustable Philips head screwdriver (doesn't everyone carry one when traveling?) that we used to disassemble the troublesome wheel and housing. After the wheel and housing were removed from the body of the suitcase we could clearly see the actual suitcase was also cracked (see pictures). I emailed Heys with the verdict.  Just as I had said before... I wanted a new suitcase. Heys emailed me back on April 28th, 2022 to say they would send a new suitcase out.  All I had to do was cut the straps and divider of the current suitcase to shreds and send pictures of the destruction.  That way they could be assured that I wouldn't sell the bag to someone who wouldn't notice it only had three wheels. They wanted to mail me the same scary model in "pewter" color.  I don't want a poorly constructed type of Heys suitcase in ugly-ass pewter...of all colors.  If I wanted a Heys cheaply made pewter suitcase I would have bought one!  At least give me the same color in the same make.  Otherwise, I would rather go with my mate's Heys Astro type suitcase which seems to be more sturdy and is performing the function it was designed to do admirably.  I emailed Heys with this information and even added I would be willing to pay the difference in cost for the ASTRO 30" suitcase in purple (they have it in stock online). I am waiting to see what Heys says and will write an update shortly. UPDATE: May 11th 2022 Received a new Heys EZ Access 2.0 suitcase 30" in light purple delivered at no cost to my hotel. They don't have the Astro bag in a 30". The EZ Access 2.0 does not have a divider and does not open in the middle of the bag. But at least the wheels are working as they should without any items it the bag. UPDATE: June 12th 2022 Just returned from a trip using the EZ Access 2.0. The plastic zipper is broken. Luckily my clothes didn't fall out. I'm disgusted with this company! UPDATE June 20 2022 They want me to bring in their defective suitcase and if it can't be fixed offer me another in store credit for another crappy Heys suitcase. So drive around making two trips and wasting my time over a crappy product. I passed on the offer. I ordered an "Away" suitcase online (to match my Away carry-on I've had for 3+ yrs) and so far so good.

I was looking for a luggage set for an up and coming overseas trip. So naturally if I could do my…read moreresearch during my work coffee breaks or lunch, that would be an effective use of my time. This Bentley store is located on the lower level of the Scarborough Town Centre. There is a very large selection of luggage, bags & wallets, backpacks and travel accessories. Prices are reasonable for sale items. The Air Canada luggage collection (...70% off of MSRP and a 10 year warranty) comes with new features of TSA Lock and an integrated USB port to keep electronic devices fully charged. Very nice!! I was looking in store for the extra 25% off Red ticketed luggage. To get this same benefit online but with 40% off, use code EXTRA40 at checkout. Store staff were friendly & helpful. Now I'll see if the same luggage set I like is available online. Hey, save a little more and I can treat myself on my vacation. Happy travels!

I ordered a suitcase online on August 4. On August 18 I emailed asking about the status as not yet…read morereceived. I received a response advising delivery date was estimated as the following day. On August 24 I received an email confirming my purchase has been fully refunded which I should receive in 7 to 10 days. No explanation as to why I am not receiving my purchase, or why it will take 10 days to refund the money they took in seconds of my purchase.

BEST. SERVICE. EVER…read more Of course I was nervous about handing off my bags to a stranger in Toronto! But I am so glad I did. :) My group arrived by MEGABUS in the morning but our check-in time for AIRBNB was not until the afternoon. The very friendly Paul met us at the bus depot, whisked our bags away and brought them to us later at the home where we were staying. On check-out day, he picked up our bags in the morning and brought them to the bus depot in time for our evening departure. The price for the service was very modest. And we were thrilled to enjoy Toronto bag free!

I cannot believe there aren't more warning posts about this "company." Out of desperation I…read more"booked" storage for a few hours in Toronto. I was directed to drop my bags off at a convenience store near my arrival destination (the address of the "drop off" location is not revealed until you pay). I needed to modify the drop-off time and quickly realized that there was no way to do this using the "Dashboard" feature online, nor is there any way to cancel the transaction even though the initial sign-up email assured me that this would be possible. The support email address does not even EXIST...my inquiry bounced back undeliverable. I don't know if the positive reviews are genuine but given the issues I had with the website and the non-existent support email address, I would steer clear. Would give zero stars if possible.

The Travel Store inside Toronto Pearson Airport Terminal One opens every day from 5 AM to 1 AM!…read more They carries luggage, travel accessories and some souvenirs too... Great for last minute shopping or just browse around. Aside from retailing, The Travel Store also offers storage services. An alternative if you have a long layover, you can just store your luggage here for a fee and take the bus to the city to explore a little....

This store sucks. Bought something from the store, defectives, tried to return it five minutes…read morelater. Store manager wouldn't take the return. Asked to talk to the store owner, could not be reached. Said they stood by their product hundred percent, just a lot of hot air. Forget Samsonite... once they have your money it's gone.

Stop closing all your stores and advertising they try are still open. You told me to bring my bag…read moreto a store to exchange for anew one. Store policy only before 30 days can you return it. Calling or getting ahold of customer service was a nightmare after 3 months to get back to me too late to be able to return an item when you offer a 1 year warranty which you purposely stall to make a person buy a whole new bag to only have that break apart months after having it. Then your customer service department is non existent and you call but it disconnected me every time after listening to the pre recorded message.

Don't shop in Bentley at Eaton center…read more Dishonest service. Dishonest sales people. Terrible service. The luggage of a well-known brand I bought in the store ended up fabric broken in the first trip. I went to the store and expected to get the warranty service as they committed. The first sales said our warranty doesn't cover fabric. The second sales said we don't cover zip but cover fabric. The third one said you must take the luggage to the store. The rest two also said so. So I sent the luggage to the store next day. The store manager, Nadya, told me: the warranty doesn't cover fabric,zip, handle,frame...in fact the warranty covers nothing except the minor flaws before you use it. Any damages occurred in traveling are NOT covered by warranty. Isn't a luggage made for traveling?! Then why on the earth the sales asked me to send the luggage to store? The store manager immediately blamed the sales girl. They started fighting in the store. Don't shop in Bentley, unless you want to enjoy sneaky sales and terrible service.

I really dig American products, especially when one comes to cycling but lately I have been turned…read moreon to a couple of Canadian companies that I had not known that much about that have really impressed me, and this is one of them. I ride fixed bikes and as with many things, the particularities and details are often what takes a product from okay to amazing. I was riding my Fuji with Hold Fast straps which I was initially happy with. As time went on however, I found they became worn too easily and flopped around when I was trying to slip my feet into them. Some riders enjoy the metal or hard plastic toe clips, but I'm partial to nylon, so I was faced with only a few options. Walking home one day (the YNOT shop is a block from my building) I decided I'd go in and take a look. I hadn't realized I'd seen these straps around before and that this was their flagship store, but I had seen the pedal straps on display through the window before so I decided to take a look. I was blown away. First off, I like how simple they've made purchasing there. People sometimes forget about the beauty of simplified shopping. They have a stock of three or four Wellago plastic pedals. Not over the top, but a good clean simple pedal and it's $20! Totally fair price. Then they have about 15 colors of the standard strap, some leather ones (I do believe available in 5 different colors) and finally reflective designs as well (4-5 colors). They have bags, really sweet looking messenger and top open courier bags. Customizable and plenty pre-made designs in store. They have a few bikes, chain lube, a few tools and some cycle fashion and here's the best thing about it and a bit of an answer to my American loving consumerism: IT'S ALL MADE RIGHT HERE IN TORONTO! I've heard through them that they're fairly popular in Korea and Japan, and I've seen it on websites as well, but I think it's time that Torontonians and Canada as a cycling nation took notice too. Their products are of amazing quality. I will say the material for the bags feels a bit thin but it comes with a lifetime warranty and lighter is better and thicker material isn't always better so I think it'll hold up. I bought two pair of the standard pedal straps and have been very happy with them. Unlike the Hold Fasts, the YNOT's actually keep their shape, and are sturdier as well. They are easier to adjust and come in such a wide variety of colors that you can match them to any bike color out there. The price is very reasonable $49.99 for the standards up to $64.99 I believe for the leather straps, and they also all come with a lifetime warranty. The staff was very friendly and they even have a dog who hangs out in the shop (a note for you pet owners in case you're out strolling with your dog, it's a pet friendly atmosphere) and last but most definitely not least, it's so rare to find a REAL local shop that actually makes its stuff in Toronto and/or Canada. Totally worth going to see. YNOT indeed? GO!

From the owner: Toronto-made customizable products to simplify the life of the urban commuter, travelers,…read morephotographers, cyclists, professionals, backpackers, and the style-conscious.

I've made many purchases in this shop over the years. Just about all of them are still in use and…read moreholding up well ever since. This store might look a little small just by looking at the front window displays, but once you go inside, you can see just how extensive their selection is. They have a wide range of purses, backpacks, briefcases, computer and tablet cases, umbrellas, full suites of luggage, and travel accessories. The staff are usually quick to acknowledge you, and offer assistance. They're pretty knowledgeable about the features of their products, and can help you select the most appropriate piece for your budget. There are usually a few brands or pieces on sale at any given time. Their prices are quite competitive regardless. They carry a lot of popular character themed items for kids, and solid brand names for the adults, including the Henney Bear line. I've always come away with what I needed. I don't need to go anywhere else.

staff @ luggagecity are extremely professional ! Very quick with responding to emails and they keep…read moreyou informed, . The service was quick and very reasonable.I dealt with Jo-Anne and she is very pleasant professional and kind. This is the place to go for your travel purchases or problems in Ontario. Thank you for a quick service