Our Splendide Washer/Dryer, on our boat, a Model WDC7100XC, started making noise on Feburary 13,…read more2025. We called OTW Services 911 and the man came that same day, looked at the washer we'd removed from its space and, after spinning the tank a half a turn, said he knew what was wrong. He said the labor would be $200.00 and the replacement bearing kit would run $280.00 and he'd have the parts in a couple of days. He then said he'd need the $280.00 before he could order the parts, so we paid him the $280.00. The parts have never arrived and the repairs have never been done. It has taken until today, May 14, 2025, and a huge amount of calls and excuses, to get a refund of $225.00. The excuse being that the original trip to our boat cost the difference. If you want to donate some monies to this company and not be bothered by service, this is the company to hire to do your repairs.

They came by and took my check to buy the new ice maker. They never came back and did not return my…read morecheck. I think they are a scam.

We had two appliances that were causing us problems; a dishwasher that would not start, and a dryer…read morethat wouldn't spin. After a number of neighborhood recommendations, we got Tyler to come out to assess and fix our appliances. He was great at follow-up both setting up an appointment and correcting the issues for a reasonable cost. His manner was both friendly and assuring and we are happy with the service he provided.

I called 4 places in NSB to clean my frig coils. 2 never called back, the other quickly (John's )…read morenope we don't do that. Stewarts was out the next day getting it done. Very happy and will use them again!

So happy to get a quick appointment. Kenny was so kind and helpful explaining the problem to me…read more Highly recommend.

K&K has always been fair and handled my problems in a timely manne. You can tell Kenny takes…read morepride in what he does and is very thorough. I strongly recommend him.

Best appliance guy. Professional, knowledgeable. Use Geno for my rental properties with complete…read moreconfidence.

I am SO incredibly happy that I called Geno's Appliance Repair! Our GE French Door fridge went…read moredown! Jay showed up, diagnosed the problem, and ordered the part. Two days later, our fridge works great!! They saved us so much money!! Super professional too! I really cannot recommend them enough!

website touts all kinds of ice makers repaired, residetial and commercial, called to get service on…read moreour Whirlpool under-counter ice machine, person had to check with tech and call me back, left a message advising that they do not service them...huh? seems some false advertising they did say if I ever need help with anything else call them, uh-NO, website is full of flaws and now false advertising

These GUY's are the absolute BEST. They ensure the job is well done!! Professionals, to ensuring…read morethe job through the end!!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!