I have used Upscale for business and pleasure to and from O'Hare for a number of years. I have…read morealways had good luck with them. They offer great service at a good value. The only "exciting" ride was during a snow storm but we made it (it just took longer). :)

I came to Burlington for work and did not realize I would need a vehicle to get around. I called at…read more6:00 am to request a car for 8:20 am. Not only did Greg answer, but he was extremely pleasant and polite. He came to pick me up on time. We had a lovely conversation and there was water and mints waiting for me in the car. He let me know that I could call or text him for any additional rides that I would need for the duration of my trip. He was extremely nice and helped to ease my concerns about getting around the City. I would absolutely use Upscale Limousine Service again.

I have mixed feelings about our experience, so I will point out positive and negative aspects of…read moreour trip. I don't mean to bash Black Diamond Transportation, but I feel like I must point out a few things to help the public make an informed decision for planning their transportation needs. The good: Gene, the owner, was an incredibly nice man. His communication was top-notch, as he contacted me by text within 24-hours before each pick-up to confirm pick-up details, flight schedules, etc. He was consistently prompt and on-time for both trips, so his service was quite reliable in that regard. He did have waters available for us to drink on both trips as well, and he is certainly very social. He also kept a close eye on flight details to stay informed of any changes or possible delays, which showed excellent attention to details. The not-so-good: When I booked the reservation and discussed the details with Gene, he pried a bit about my marital status and my relationship to the travelers. I felt like this was a bit invasive, inappropriate, and unprofessional, as it bears no relevance on transportation to the airport, so it created a bit of an awkward situation from the start. Gene is a very chatty person. Although some people may enjoy the social aspects of his stories and regaling with his anecdotes, it was not on my list of favorites. Our departing flight was extremely early in the morning; I am not a morning person, so I'm really not up for lengthy conversation when the sun has barely risen. The same goes for the evenings after a long, tiresome day of travel....I am pretty pooped and just want to relax. I told Gene on our first trip to O'hare that I was tired and wouldn't be talking much, but he really didn't seem to take the hint, as he talked the whole drive down. The return trip was better as I just used my air buds to eliminate the chatter and just rest. Just before getting onto the interstate, Gene did (unknowingly) blow through a stop sign, which was quite alarming for us. Fortunately there weren't any complications or casualties from this, but it definitely created some uneasiness for us and our safety as passengers. The worst thing of all was that upon our arrival to O'hare, Gene dropped us off at the wrong airport terminal. We were flying JetBlue, and Gene insisted that JetBlue was in terminal 3 of the airport, so we trusted his word. (even though the only airline signs around were American Airlines) We entered the terminal, and much to our distress, we discovered JetBlue was actually in terminal 2. So, we had to take all of our luggage and jump on some stupid train to get over where we needed to be, which really did not start our trip off on a positive note. On the return trip, I asked Gene if we could enjoy an adult beverage or beer on our drive, and the response was, "No. Due to open container laws, you cannot." I was under the impression that Gene was marketing himself as a limousine service, (or maybe some of the other reviews suggested this, so maybe my mistake?) but the reality is it's just a guy and his own personal vehicle. In summary, Gene will communicate well, be on time, and talk your ear off. If you don't mind that, give him a try. (just double-check your actual airport terminal destination) If you're wanting a true limo service, you should keep looking elsewhere.

Gene is always on time. Nice conversations and reliable. You won't be disappointed! I don't know…read morewhat else to say ...

complete rip off, had the driver bring me to Antioch from Lake Geneva. I was charged $100 without…read moretip! I checked Uber/Lyft and they were $50. Would've taken Uber/Lyft but the manager of the club referred them. Never again!!

Hired Jerry for a couple rides during MDW for a wedding. Very reliable and responsiveread more

Can't say enough good things about Kevin! He makes travel to and from O'Hare a pleasure! Easy…read morepickups and very prompt. Wish I could give him more than 5 stars! :)

Kevin is my go to whenever I am traveling. He is always on time, professional, and keeps his…read morevehicle spotless. I would highly recommend him if you are ever in need of transportation.

Diamond cut limosine service does not even deserve one star. The limosine arrived 30 minutes late…read moreand had empty beer bottles in the coolers and dirty glasses inside. When we arrived at our destination, our driver told us that he had to pick up another group of people and we had to wait until he was finished. We had reserved the limo from 4-10 so I'm not sure why we had to wait while the driver serviced another group of people. We spent 4 hours at a restaurant because we had to wait for the driver to return. When he finally arrived, he told us that he had broken a bottle of our champagne and offered no apology. Get it together, Diamond Cut Limosine.

Rented limo for my dad's 85th Birthday It was great. The driver Al was wonderful. Helped my parents…read morein and out of the limo. Picked up bottle opener for us. Was very polite ,prompt, Limo was clean My dad had a great time and thats what counted Peggy

Wife's niece decided on a destination wedding in Cancun. From start to finish the agent we used was…read moreutterly worthless. Towards the end there were additional costs that kept popping up. The agent was hard to contact and it would take days to receive a reply. We used a service they recommended for hotel transport. Another family member used a local "Safe" service for 2/3rds less. The resort gave kiddie portions. (All Inclusive) Yeah Right!!! When you realize how bad it's going you're in so deep. You just take this crappy ride to nowhere. Do your homework!!!!

I don't think it's possible to give them as positive of a review as I would like to give them…read more Working with Alyssa & Nolan made planning our wedding so much easier than it would have been by ourselves, and they made the booking process for all of our guests such a breeze. We had some problems with our hotel (that had nothing to do with them), but Alyssa and Nolan worked double time to not only "fix" the situation but make it better for both us and our guests. The whole process went smoothly for us, and I know that was thanks to their hard work. And for all that work and dedication, LovinAway has earned 5+/5 stars.

I was looking everywhere trying to find a large passenger van for my family to go out of state on a…read morefamily emergency. Linda at Byrne's NORTHPOINT Travel came through for us, obtaining exactly what I was asking for within a half hour! And this was on short notice. The cost was the same as some of the subs I was looking at. Helpful, personable, and problem solving.

We used Big K'a limos on a trip toO'Hare airport over Thanksgiving. They were on time, communicated…read morewith Us very well and were helpful with our luggage. We came home the Saturday after Thanksgiving. It was during our first bad snowstorm. I was freaked out about the weather. I gave the driver grief about bringing a bus due to my problems lifting my legs. He was professional and polite. It turned out that the bus had a lower step and was a lot easier to drive in during the storm. I have been remiss in not writing this sooner. I highly recommend this service!