First time working with a travel agent and it has not been a good experience. She did not listen to…read morerequests I made, responses were slow if at all, I had to reach out to her multiple times, she did not suggest or check in with me. I expected her to help with booking airfare, I had to reach out to her to even get that process started and now because it is so late flights are already filling up. When we first started the process I asked if she was going to take care of flights and she said yes and then I never heard from her. It did not remove any stress or hassle with booking a vacation and every interaction felt like I was bothering her. Do not use them. I should have booked directly with Princess. I would have gotten better customer service.

Stay far away from this place. They are not helpful at all, and they have terrible listening…read moreskills. We wanted to plan a cruise/land tours to Alaska for 4. I had sent Deanna an email of some ports and land tours we were interested in and ask if she could look into it and give us a quote. She booked it on the smallest ship they have after I had told her I get motion sickness easily. And she booked it for only 2 people when I told her there were 4 of us. I would send her emails, and she wouldn't read all of it. She read what she wanted. I got ticked off when I sent her an email with different ports/land and asked if she could verify it had land tour and for a quote. She went ahead and cancelled the booking I already had and book the one I was only asking for a quote and didn't even answer my question. I finally sent her an email and told it was the 3rd time I felt she didn't listen to what I was saying or asking and that she definitely didn't read my email. I also let her know it was extremely frustrating and I decided to go elsewhere to have my trip planned. This was her response. Thanks for letting me know. Best wishes for your cruise. Not even an apology for being a horrible agent. We booked with Princess directly. It was the same price, and we receive more dollar credits on board and for excursions.

I was looking everywhere trying to find a large passenger van for my family to go out of state on a…read morefamily emergency. Linda at Byrne's NORTHPOINT Travel came through for us, obtaining exactly what I was asking for within a half hour! And this was on short notice. The cost was the same as some of the subs I was looking at. Helpful, personable, and problem solving.

From the owner: Your family vacation, cruise and wedding specialists…read more Searching for the ideal romantic getaway or an exciting family adventure? Then look no further than Byrne's Northpoint Travel. Our family friendly travel agency has been serving Lake County, IL, for over 34 years. When you work with us you will work directly with a travel professional. Our skilled professionals know how to customize a dream trip while working within a budget. We specialize in travel of all types, including: Cruises, Family vacations, Weddings, & Honeymoons. We can handle all the details or just help you find what you need. We have air, land and sea packages and can find you low rates on hotel bookings. For your added peace of mind, we are members of the American Society of Travel Agents. Give Byrne's Northpoint Travel a call to discuss your travel needs and start your next exciting adventure today!

Janet is a very skilled professional travel agent and a delight to work with. I was planning a 2…read moreweek trip to Europe with my family to celebrate my 50th birthday. Janet listened to our needs and gave us great recommendations from flights, hotels and everything in between. She did everything for us and shared her experiences going to Europe. My whole family met with her. She took the time to get to know each of us. I was getting even more excited planning the trip with her. Because of COVID-19, we had to cancel our trip. Janet worked hard and was able to get all of our charges refunded. That is a big deal! I will be using Janet again. Planning the trip with her in the future is something I look forward to doing.

Janet is fantastic to work with. When I have complicated travel itineraries, I contact Janet for…read moresourcing the best options for me. Janet seems to work 24/7 as any time I send an email, she responds promptly :) Janet follows up with a phone call or text... so her communication skills are perfect in my opinion. Janet is extremely patient and is a great problem solver. I have had several late changes to my travel itinerary and Janet has made the necessary adjustments without any fuss. I highly recommend JK Travel & Tours for both business and personal travel arrangements. Neil Mullan

I am more than impressed on this business!!! Vicki went ABOVE and BEYOND TO HELP ME!!!! She is an A…read moreplus amazingly professional and knowledgeable travel expert!! I will use them again and again!!! A ++++++++++

From the owner: To book an elaborate vacation, weekend getaway or emergency travel, Robbs Travel offers ideal…read morepackages to fit your budget. We are widely trusted Grayslake, IL Travel Agents. Appointments available on Saturdays by appointment.

I cannot say enough wonderful things about working with Hannah. We just returned from a family trip…read moreto Paradisus Playa del Carmen in Cancun, Mexico with our 3‑year‑old, and she made the whole process a breeze. I called her unsure of what I wanted, and she guided me every step of the way. This was my first time booking a trip with a travel agent, I was truly missing out!! When we forgot my son's carry‑on, she immediately sent us clear directions to a Walmart‑type store so we could grab clothes and diapers. And when we had an unexpected family emergency and needed to change my husband's return flight, she handled it with compassion and efficiency. I know I wasn't the easiest client with all my oopsies and questions, but Hannah never made me feel that way. She was upbeat, professional, and supportive from start to finish. I won't plan another vacation without her!

Hannah is an amazing travel agent/advisor. She is kind, patient, and very knowledgeable. She will…read morelisten to your wants and needs and suggest the right resort for you and your family and get you booked at great prices. She handles it all from resort booking to airport transfers to making sure you have car seats and cribs. I am very picky and detail oriented and indecisive and she handled all that beautifully. 10/10 could not recommend her any more!! She is a mom so she is also amazing to work with if you are traveling with littles. Trust me and use her!!

Excellent work on engraving and placing stones. The owner is wonderfully I'll have to rate this a…read more10 he made my whole family's and my 3 year Olds son stone beautiful

Absolutely horrible experience with this company. At first Tom was very nice but then I kept…read morecalling with no response back so I was in limbo on my Fathers gravestone, I eventually had to go elsewhere. Now instead of a sign on there door for the business they have a closed sign. Hopefully they are closed with that kind of poor service!