Shockingly poor job done on our Cavalier King Charles! We brought her in for a trim and a blow-dry; the only place she was matted was her ears, so we asked the groomer to neaten them up, but to keep as much hair on as possible; we specifically told her "a trim", and specified that she was a long haired dog. We'd asked over the phone if they had experience grooming long haired dogs, particularly Cavaliers, and were told yes, so we felt comfortable leaving her there. However, the groomer completely ignored our instructions, and shaved our dog's entire lovely coat, down to the skin in some places. The hair appears literally hacked away; very little care was taken with the shaving, leaving it uneven and messy. What's more, the groomer (without asking our permission) snipped off all her whiskers. We are very distraught, upset for our poor dog, and baffled as to how this could have happened. K9 Clippers apparently disregards owners' instructions, and misrepresents themselves over the phone. Definitely not returning here again. read more