Dr. Gulledge at it again. I can't express to you how amazing this veterinarian is. She is…read moreefficient, but more importantly, she is patient and caring. Asks the right questions and answers all of my insane anxiety ridden questions. She gives me zero doubt with her care. She is honest and caring. Todays visit Was just a vaccine visit for both cats and a bit of a check up on one cat with a skin issue. Everything was handled quickly but with care. I can't remember the vet tech name today assisting Dr. Gulledge but she was equally incredible. My cats name are Dobby and kreature, so I'm hoping she sees this and knows how grateful I am for her helpfulness with Dr. Gulledge today. I've been going here for 5+ years. And I can't get over how nice everyone is here. They make feel at ease when I'm nervous or when my "babies" feel nervous. The tech who checked me out was amazing as well. She made sure to take care of me when I had to pay 1/2 my balance with My care credit and the other 1/2 with bank card. So easy, and no judgment. Thank you ladies. You can tell this is a great team. If they are taking new patients please take advantage. Great Place to trust for your animals heath!

I would not recommend this animal hospital to anyone. On March 11, 2026, I brought my cat Georgia…read morein for an emergency visit. My cat Georgia was experiencing an upper respiratory infection. We met with Dr. Laura Mackey for less than five minutes. During that time, Dr. Mackey explained to me that Georgia needed to have some teeth pulled from her lower jaw because, according to Dr. Mackey, that was the cause of the upper respiratory issue. I was not convinced, but Dr. Mackey was the supposed professional. I asked Dr. Mackey if we should do some X-rays; she replied absolutely not. I've seen this before, and I'm sure that I'm 90% right. She went on to say that if, after the teeth are removed and my cat is still experiencing any issues, she can take a second look and then decide if an X-ray would be necessary. Dr. Mackey was also unsure how many teeth would need to be pulled and wouldn't know until she operated. New Hope Animal Hospital charged me $298.72 for the five-minute consultation and then an additional $852.86 for the operation on 3/17/26. After the operation, Dr. Mackey's assistant came to see me with my cat Georgia, and she explained to me that Dr. Mackey wanted me to know that the fluid running from my cat's eye might not clear up; that's just how it might be from now on. I thought that to be odd, because that was one of the issues we were trying to correct. Long story short, six weeks went by and my cat's condition worsened a lot. I brought Georgia back in, and this time we saw Dr. Regan Gulledge. Dr Gulledge explained that because my cat was suffering from an upper respiratory infection, removing her lower teeth would do nothing to correct the problem, but Dr. Mackey didn't know that because she didn't do an X-ray. What Dr. Mackey should have known, in my opinion, was that a tooth issue on the lower jaw was not connected to an upper respiratory issue. It's either she knew that and went ahead with the teeth removal anyhow, or, again in my opinion, she's completely incompetent. Either way, in my opinion, she should not be a veterinarian making these kinds of decisions. Dr. Gulledge then suggested an X-ray after she explained what might be going on. As it turned out, my cat had been suffering from a tumor growing in her nasal passage. Dr. Gulledge told me that my cat had two weeks to two months to live. So Dr. Mackey removed four teeth from a cat that had less than two months to live, and now my cat not only has a tumor in her head but also has a difficult time eating because Dr. Mackey thought it wise to remove her teeth without the need for an X-ray. Dr. Gulledge sold me a bottle of Orbax for $98.15 (Chewy has it for $55.64 for the same size bottle of 20 ml). Dr. Gulledge charged me $508.12 total for the visit on top of what I had already paid for the previous two visits. I spent $1,659.70 at New Hope Animal Hospital just to learn that my poor cat had maybe two months to live, and she now has a difficult time eating thanks to Dr. Mackey. I protested over $852 of the charges with my credit card company and won the dispute. I also took my cat to a VCA animal hospital that has accreditation; New Hope does not. The VCA hospital confirmed to me that removing my cat's teeth had nothing to do with an upper respiratory issue. Upper respiratory and lower respiratory are not connected. I lost over six weeks of fighting the tumor with medications thanks to the inaccurate information and procedure performed by Dr. Mackey at New Hope Animal Hospital. Almost four months later, my cat is still alive, eating the best she can and hanging out with our other pets, but it's a day-to-day thing; she won't be around for much longer. I wrote this review so that others are informed of my experience and can make an educated decision for themselves.