Dr. Katz has been caring for my goldendoodle for 3 years now and I can't recommend her highly…read moreenough!! She is so caring and thorough. I so appreciate her holistic approach and she's always patient to explain everything to you. She very clearly loves animals and wants to do all she can to keep them healthy. Her whole team is wonderful!

*This is for Natural Pet in Downers Grove, and somehow the name was changed. Makes me wonder if it…read morewas a way for this negative review to not easily be found. I brought my pets to Dr Katz in 2017 and it's taken me years to construct a calm review, based on facts. Read the negative reviews about Natural Pet in Bourbonnais - in my experience, they're accurate. This practice used to be owned by Dr Karen Becker who had a thriving holistic practice in Bourbonnais. Dr Becker sold it to Dr Katz... This was my experience: *Dr Katz set a timer so we were talking over one another trying to beat the clock like a bad game show. *I was charged 50 for 15 minutes was way too expensive - even for a holistic vet. *She misdiagnosed ringworm twice, resulting on it spreading to myself and my children. *The examination rooms and scales were not clean, or not cleaned between animals. She examined my kittens on the floor, (there weren't tables in the room), where there was other pet hair. Pet hair on the small scale too. *She refused to answer my calls and provide guidance after ringworm had spread to my other kitten - even though I had paid her for two other vet visits where she failed to diagnose it. *When my kitten was vomiting later that night after being seen by Dr Katz, she would only respond via text - would not answer the phone even though I was willing to pay for after hours guidance. *I saw Dr Katz yell at her employees. *Her employee spoke poorly about Dr Katz behind her back. *The operating room looked like a dark, janitor's closet. *The place only has hours three days a week...what do you do if your pet needs to be seen the other half of the week? *Refused to honor or acknowledge a $20 off new patient coupon after I realized it hadn't been applied at my first visit. (I called later about it.) Bottom line, in my opinion, there are professional, compassionate, and reasonably priced, holistic veterinarians in the area - skip this one. (It took me a long time to construct this review as I didn't want it to be based on emotions - and there were many negative emotions I needed to sort out. I would be surprised if there wasn't a response attempting to attack my character, however, I have proof my review is accurate and factual and can post pictures if deemed necessary.)

Dr. Joubert is performing miracles for my golden retriever who has refractory epilepsy. Acupuncture…read moreand chiropractic expert and knowledge of Chinese herbs is significantly reducing her seizures. I am so grateful and very lucky to have her help!

I found Dr. Jobert online, and as fate has it, she became a paramount force that saved my dog's…read morehealth. Although Stump the noble beast has battled with some pretty ugly diseases and inflictions, Jobert has been there every step of the way and helping him recover. Her wellness center is one of a kind. There is seldom a time when I don't hear from other patient's saying what I have said to her all along, "THANK-YOU". Thank you for being there for our pets, thank you for helping them when other vets could not, thank you for being a healer, and thank you for being a friend.

Dr. Torok loved both my dogs as if they were her own. She gave them the absolute best care while…read morethey were alive, and she was there for both at the end. She went above and beyond to come to my house and allow my old boy to pass away on his favorite spot on his favorite couch with his loving family surrounding him.

Our kitten was seen by Dr. Torok for luxating patellas in both hind legs. She seemed very…read moreknowledgeable and I had read prior (glowing) reviews for the practice, including some that mentioned pets being seen for similar issues with patellar luxation. We have since learned that the surgery should not have been performed for a variety of reasons and will not return to this practice. Note that this review is centered around cat treatment; hopefully the practice is more knowledgeable and compassionate to other animals, but the multiple issues we ran into should give anyone pause before bringing their pet here. When first visiting, Dr. Torok examined our kitten who had grade IV luxating patellas, the most severe grade. She let us know we would need to do surgery at 11-12 months old, when our cat was fully grown, to fully correct her knees. She also firmly expressed that in order to ensure the most successful surgery and avoid any complications, we should do a preliminary surgery ASAP to try and relieve some of the tension in her legs due to the severity of her luxation. If not, it would get "harder and harder and harder" to perform the final surgery at ~1 year old. We scheduled and had surgery performed that week as, at the time, we believed that it was the correct thing to do. Two weeks post-surgery, we had bandages removed because of swelling in our cat's foot, during which she was screaming the entirety of the time. Dr. Torok and team confirmed she had a wound on her toe. They proceeded to affirm that she was not screaming because of pain and we shouldn't be concerned, administered an antibiotic for the toe, and re-bandaged it. The following day, I called the practice as our cat had seemed very uncomfortable. Whenever she moved, she would scream/cry, and she had trouble getting comfortable enough to sleep even with pain-relievers and a sedative. Honestly, I wasn't sure if this was typical post-surgery/bandage removal. The tech said she spoke with Dr. Torok and, "Dr. Torok said she shouldn't be too uncomfortable". No mentions of increasing her gabapentin, or even acknowledgement that she could be in pain. We later took her to an ER where they confirmed she was very, very painful even after several pain-relieving meds and sedation. This is what caused alarm bells to start going off for us - this practice, which claims to be "fear-free", did not trust us nor our animal when showing signs that she was in extreme pain. We decided to transfer her care to MedVet and met with a surgeon that week to confirm we were following appropriate aftercare so our cat would recover well from surgery and get back to living her life as a kitten. They delivered the jarring news that this surgery should not have been done on a cat so young, should never be done on both legs at the same time, and she should not have been bandaged from the waist down to her toes. We now have to go to physical therapy for the next several weeks to help our cat regain her range of motion, care for her injured toes from the bandages, and then follow through with corrective surgery when she is one year old. Both us and our cat are incredibly distraught. I wish Dr. Torok had realized that this surgery was out of her depth and referred us to an orthopedic specialist as opposed to rushing us to do a surgery that, ultimately, may end up hurting our poor cat (beyond the pain that she is already experiencing). We relayed feedback regarding this surgery and our experience to the practice, and they did end up issuing a partial credit to us, but unfortunately no monetary value can be assigned to the distress we have experienced. As a final note to anyone that this makes a difference to, I learned after our visits that they perform declaws. I'm not sure the extent to which these are performed, but hopefully someone from the practice can comment so others are informed prior to choosing this as their practice.

This vet clinic is the most honest, compassionate, knowledgeable, and incredible vet clinic I have…read moreexperienced in my over 50 years of working with vets. I could not ask for anything more from a vet. I feel so lucky to have my dogs treated here.

Dr. Chris is amazing! Kind and knowledgeable. His staff is also competent and kind.read more

That chat with my cool cat's soul was a blast! My little love cat is hilarious! ...and very wise…read more Mary's awesome! I think my cat and I really get each other today, after he gave Mary the scoop yesterday.

Mary has been wonderful with her distant reiki therapy for my cats. One of my cats was having…read moresudden troubles using the litter box and after 2 sessions the issue was resolved. Great work and will soon be scheduling her energy work for myself.

My dog had over 70 bladder stones removed by Dr. Sue 2 years ago and she is still healthy to this…read moreday. No complications from the surgery at all. Dr. Sue responds to emails pretty promptly as well! She is a wonderful and caring vet!

The care my dog received was average, 3 stars. Staff lacks…read morehospitality and manners. 1 star. After your first visit, you receive a survey to rate their biz. Decline or prepare to defend yourself against lectures and dismissal ! When My Neighborhood Vet couldn't fit my sick dog in for two weeks, I desperately called other vets for an appointment. After speaking with Mari, my dog was seen by Dr. Sue and put on meds to control diarrhea. During the exam, my female dog was constantly referred to as "he." The receipt showed her color as "fawn" - she is black. I was given a "Puppy Packet" during the exam, the vet then showed me, at length, different pet-related services she has financial arrangements with. I didn't appreciate my time being wasted with marketing ventures. The packet contained at least 1/3 of a paper ream, when everyone's on a smartphone. My attempts to get her to stop explaining the services were futile. After the visit, I received an email survey. I'd formed an opinion and decided to wait until after a few more visits to see if anything changed. After a fecal drop off, I received a call to "pay my outstanding bill" (under $70) and told the office manager wanted to speak to me (weird, she had my phone and email...), from which I deduced she had a problem with my survey answers. I did not call, figuring her fingers work as well as mine. Our next visit, my dog was announced via intercom, which wasn't usual. When paying, I felt a presence behind me: Mari, waiting to nab me. She took me to a room and proceeded to vent about how mean I was to her staff and how she'd never had such a petty review. My review mentioned: desk staff does not make you feel welcome, perhaps because they are all young and don't know how to treat clients. My dog was constantly referred to as "he" by the vet and identified incorrectly in their system. I did not appreciate the giant info packet that wasted trees, etc. Mari explained the paper away by saying "elderly people often don't know how to use the internet" ... ageist! She had the temerity to scold me for not thanking her for getting me an appointment (apparently she did not remember the many times I said "thanks for getting us in" during our phone calls). She claimed I made staff uncomfortable and they were "afraid" of me because they saw my survey answers. She said she'd never heard staff acting unfriendly. Exactly my point: staff didn't greet me, that's why you didn't hear them. When people take money for a service rendered, they should thank patrons for choosing their business! I was never mean to staff, they barely interacted with me. A correct response to receiving valid complaints is to say you will work on the issues, not explain them away, shush and school me on how to have an adult conversation by "taking turns speaking" and you are the one speaking now. It confirmed my opinion of TLC doing things their way or the highway. No "The Customer is Always Right." If Mari was my employee and I caught her berating a client like they were a kid in the assistant principle's office, I'd fire her ASAP. When I left and looked at my receipt, my dog was STILL incorrectly identified as "fawn." If TLC can't correct small things, what about bigger things?! IMHO, many Yelpers leave honest reviews. Apparently, Dr. Sue has given Mari responsibility for booting clients she doesn't like. This previous reviewer was accurate: 7/7/2019 Not happy at all dr sue is not a friendly vet an if you don't agree with her she has a attitude towards you for as long as you go there. She picks an choses who she likes. Office staff very unfriendly an no helpful at all. Its all about the money with this place At no time did Dr. Sue contact me. This is a practice where clients are not allowed to have an opinion yet one where they believe your dogs can "speak" to you (see photo). P.S. Beware of upcharging! Phone quotes were lower than actual prices. TLC invoiced a bio-hazard fee to EVERY fecal and vaccination. Disposal should be absorbed by the practice, not be another way to extract money from clients. Eg: I walk dogs for a living. I handle poo daily. I don't charge clients for poop bags, they are part of my business expenses.

Always an amazing experience coming here, everyone who works here is so friendly. My dog and I…read morealways leave here happy.

Dr. Paige Gunderson and staff offer the very best of care to our fur babies! Dr. Gunderson actually…read morelistens to our needs and concerns, accurately completes assessments and devises successful treatment plans. We are blessed to have such talented staff! Ming, Silka, Shelly & Sheba are lucky to have compassionate, kind, and skillful staff to care for them! The front desk team also go out of their way to welcome each patient with a friendly smile! Thanks to all for providing top quality service!

Called to check on my German Rottweiler Berlin Vom Princehaus thank you God! Nice polite kind…read morepeople!

All of my pets have gone to Animal State Prairie. Just recently my dog needed to have her leg…read moreamputated due to cancer. They were so helpful in educating me on my options. The compassion that shown me was amazing. Dr. Natt did the surgery and her communication and care for my dog was top notch. I had no regrets and knew my pet was being taken care of by educated and professional people. Kim