I recently stayed in the hotel and was seriously disappointed by what was marketed as a "resort" with a "Wellness Center." For the price we paid, it felt more like a run-down motel with zero hospitality, multiple safety issues, and some wild surprises (literally).
First off, there's no proper check-in. When you arrive, you're asked for your name and room number at a security gate, and they hand you a packet with some basic info. No front desk, no greeting, nothing. The packet didn't even tell us the room doors don't lock automatically, you have to manually press any button on the keypad to lock them. That's a major safety concern and should be explained upfront.
The rooms were outdated and in terrible condition. Broken fixtures, worn furniture, and cheap finishes made it feel more like a budget motel than a resort. For what they charge, the quality is way below what you'd expect.
At night, most of the exterior lights weren't working, so it was pitch-black outside. We couldn't even see the keypad to unlock our room once we figured out to actually lock them, and several of us tripped down stairs that were totally invisible in the dark. Dangerous and frustrating.
The ice machine had been broken for months, and the only place to get ice was at the restaurant. We had to walk all the way over there anytime we needed more, and keep in mind, the restaurant closed at 10 PM. After hours, if you wanted ice, you were out of luck. This felt like such an inconvenience, especially for a place charging premium rates.
Bingo was supposed to start at 7 PM, according to the packet, but when we arrived, it had already been going for an hour. The host told us we couldn't join and to try again tomorrow at the "correct" time. Super disorganized.
The only restaurant served bland cafeteria food at crazy-high prices. It was nothing like what you'd expect at a "wellness" resort -- more like something you'd find in a budget motel. No fresh or thoughtful ingredients.
Despite calling ahead to book spa services, no one ever answered the phone or returned our voicemails. For a place promoting itself as a "Wellness Center," the lack of any actual wellness services is appalling.
And the wild horses... oh boy. There are wild horses roaming the property, which sounds romantic until you realize their poop is everywhere. We couldn't walk anywhere without stepping around piles of it. It's one thing to have nature, but having to dodge horse waste everywhere felt more like a nuisance than a "charming" feature.
Oh, and they even charge hotel guests for pool towels. Seriously? For the amount of money you're paying, this feels petty and unprofessional.
In summary, Kah-Nee-Ta needs a serious overhaul. Lack of basic customer service, poor maintenance, safety concerns, wild horse poop everywhere, and overpriced everything made this a totally disappointing stay. Until they make some serious improvements, I cannot recommend this place to anyone. read more