It has become impossible to talk with anyone in the US. All calls are routed to the phillipines…read more The quality of care has gone down hill. Appointments are made months out no matter how urgent. You end up in the emergency room because you can not see a DR. DO NOT USE KAISER AS YOUR MEDICAL PROVIDER!!!!!!!!!!!!!!!!!!!!!!!!!!!

Outstanding covid 19 clinic in Renton today. Well organized and pleasant staff. Your site should…read morebe a model for other Kaiser locations.

This review will address their member services ONLY. tl, dr:…read moreit's pathetic. 1. If you use the online site, you will always, always be asked to create a new account, even though you already have an online account with them. Expect this. 2. You will not find out that there is a special subset of Kaiser specifically for Northern Washington until you have spent 45 minutes creating your new account (that you already had, with the information you already used for the old one) and have hit 'enter'. 3. The online chat is, admittedly, great, and probably the best way to get customer service. UNLESS 4. You are looking to change or obtain psychiatric services. That can only be accessed by an '888' number, and the wait time is ridiculous. If you have a cell phone, pray that it doesn't go dark before the automated voice asks for your member number - the response interval times out fast and shoots you straight into the wait - queue, which is often an hour or more long. 5. Once you have reached a representative, they will direct you to the online customer assistance site that told you to call the phone number. Catch 22! 6. In the rare, rare event that you get through the labyrinth, have all your information right at hand. Your insurance card, your medications, all of it. The intake process will necessarily be a lengthy one (don't blame the poor phone receptionists, please - they didn't design this mess of a system. Please be kind to them.)

Colonial Life is an insurance company that provides supplemental benefits through employers for…read moretheir employees. This location is the head office for the WA and AK division. Came here for a business meeting with the Division GM and had a great conversation. Very pleasant, professional and transparent. Would definitely work with this company. Colonial has been in business for 78 years.

It's difficult to find providers in network. Their directory online is outdated and incorrect.read more

Truly an incredibly difficult company to do business with. I…read morebought a Medicare plan that says it is for Diabetics but when I try to add my insulin and glucose monitors to the medications it says that they are not covered. Customer service is useless. Maybe even worse than useless because I spent a great deal of time on the phone with them and got nowhere. They evidently outsource all of their customer services. They call the agents "Advocates" but they have no idea as to what your plan covers or how it is supposed to work!

Alan was very helpful & made the process smooth ! I submitted a quote & was called within 15…read moreminutes. Great attitude & very knowledgeable. looking forward to my continued relationship with Alan & his team.

Abdul was great! Really explained everything throughly and answered any and all questions! It was…read moregreat working with him to get my life insurance going, for any future insurance needs I'll definitely be in contact with him.