I went to Urgent care great staff receptionist Vanessa, nurse Daniela and the provider yuhas was a great help very professional

Horrid. Horrible. Offensive. I just moved from Nor. Cal to So. Cal and am DEEPLY DISAPPOINTED in the comparison between the level of SERVICE, ATTENTION, AND SKILL set in this Baldwin Park Kaiser as it compares to my health care attention in Nor. Cal. This place was HUGE and IMPERSONAL. I felt like I was on the set of some bad '80s sci-fi movie. I came here for my daughters last well baby visit - she had just turned one. I had to FIGHT with the doctor who insisted on giving her 6 shots at one time when I told her (and at the advice of my northern CA Kaiser Pediatrician) that I should not do that. I insisted that I wanted to split up the shots into 2 3 shot sessions. My daughter has a sensitivity to fevers (she has febrile seizures) and this LAME and LAZY Pediatrician... yes, YOU DR. Tang! was trying to brush aside my VALID concerns as my child's mother and CARE GIVER. I was really offended. I finally got my way - but I was so angry about how I was treated over the whole thing. If this is my only option - then I am switching back to a pricer PPO as soon as I can in January. It isn't worth saving money to get no attention and a lack of personality in this staff (doctors and nurses) included. Pathetic. read more

This review is past due. We had the best experience at Kaiser Baldwin Park. We had our first son in January 2020. From the labor/delivery staff to the the new mommy unit. All the nurses and doctors were fabulous. The staff were on top of things and they re assure us all the way through. I definitely recommend this hospital to my friends and family. A+++ read more

This is the second time I come to Kaiser urgen care. I know the schedules but I don't choose the time when I get sick. I was here about a month ago with a problem, an eye infection. It was way before 7pm and was told if I wanted to be seen to walk to the emergency room. Because they close at 9pm and are overloaded. Same thing today, about a quarter to seven was told the same exactly thing. I been a kiaiser member for more than 20 yrs and never had this kind of problems. Besides not been considered no empty. As I told her is an infection got high fever. She said regardless if you want to be seen do to the emergency room. Im not the type of person that likes to cause problems but some of these receptionist are very rude and inconsiderate. read more

Looks very nice in and out. I ain't a patient here so I wouldn't be able to tell you how they are as far as customer service goes. Everyone said hi that's always a good sign. read more

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Went out of my way canceling a bunch of other pre-booked appointments to be able to attend Baldwin Park's virtual prepared childbirth class, even paid out of pocket. They did not send me the link and there is no way to for me to contact someone to figure out what to do after 5 pm, when the class starts at 6 (not through health education or member services). Just another example of Kaiser's many barriers to accessing care and their lack of person-centered approach which makes this first time pregnant lady nervous about trusting them with my health and labor of my child.. read more

Hello! Please improve all of the receptionist's customer service. Though patients do tend to give a hard time some of us do NOT know or are aware of certain procedures, information and more. We are ONLY PATIENTS not someone that likes to bug, we are worried people of our health. PLEASE KEEP THIS IN MIND I had a lady interrupting my dad over the phone when my dad confused about the instructions, trying to ask her questions. I thought it was rude of her to interrupt and speak rudely. read more

I always have a good experience here in urgent care. The staff are always so nice and caring. Vanessa Garcia (urgent care check in) always goes above and beyond. Making sure we know who our dr & nurses are, if we need anything like water or snacks, and making sure we know the wait time. That's always helpful and makes my visits more pleasant. I always recommend my friends & family here. read more

Best employee is Alejandro Torres ! He is efficient and so friendly . He understood the patients situation and helped them. Great job Alejandro ! read more

As a new member, I am not too familiar with getting around the medical center and the transition from insurance was intimidating. Thanks to Vanessa at Urgent Care reception, my first visit to UC (04/20/23) was the exceptional care, I would expect Kaiser provides for their members. My Nurse Joanne and PA Jeslin Guzman were direct and quick to provide the necessary care as well as a treatment plan for a proper recovery. X-Rays were quick with friendly staff and the pharmacy was attentive to my questions about my prescription and my copayments. Overall pleasant experience! read more

I've been with kiser since I was born doctor Gutierrez a young woman of calor is an unreliable doctor, she kept saying she don't know and she don't know if she can do this or that. I went into urgent care with a wart for my first time. And at first she said I don't know wat that is without touching it. Or examining it I explained to her I had tried to cut it off myself but it came back immediately. She said "oh! Ya that's a wart". And she sat there blankly. I go ok I need to get rid of it I work w food. She had told me oh they have creams for that. And sat their blankly again. I said ok can u prescribe me the cream n She all well the over the counter. And sat blankly. I'm like we'll can u recommend the best one. She told me she don't know n shell b back. When she came back I told her I thought u can freeze it off she said I don't know if we can do that here. I don't think I can do that I'll be back. And came back and said so I can but the freezing luqid is empty and I don't know if there's any more. I said ur a hospital you don't have any. She say I don't know maybe in another department. I don't know. So we spoke to supervisor and he ended up getting the liquid and he said they didn't know how to refill the gun. And a nurse suggested we can put it on a cutip and dab it on. That what other clinics do. We responded w we come here for kiser procedures, not other clinic procedures. Anyways they dabed it on and week and half has passed now my wart has hair. But I do have an appt w my actual doctor and I'm so happy for that day read more

Best kaiser in LA that I have been to. Compared to Hollywood and Downey. most kaiser hospitals are slow. this kaiser is very prompt staff is friendly. The reason I gave it 4 stars is because the ER looked like outdated from the last visit I was there . Now they have a Starbucks onsite which is fabulous read more

Kaiser Permanente - There's a Starbucks in the hospital quad !!! - Medical Centers Near Me - Baldwin Park, California

This review is for the laboratory service. I took my dad to urgent care and doctor wrote for stool culture.While my dad was at the pharmacy,I hurried to go to the lab to pick up the container for stool cx. I got there when the staff was closing the door (it was 10:01 pm,they close at 10) and I told her that I just need the stool cx container.She closed the door,looked at her watch and said "Sorry but we are closed.I will have to log in to the system to do that". 2 staff members were still inside,in front of their computers and they saw me outside begging Netalie (i think thats her name,really short hair). How hard is it to log in,print the label and give the container?I have always had great experience with Kaiser but this was a really bad experience that I felt the need to write a review. Worse customer service from Kaiser. Dr. Chang and Alex Rn were great and very professional.Its just the lab personnel ruined our experience with this urgent care location. read more

Terrible place. I had Kaiser for 2 years and it's always painful to be serviced. Their appointments are too far and their wait time is ridiculous. Not organized and very hard to deal with their network. I don't see a point for them to be in business. read more

5 stars for architecture/design of the facility. Bonus stars for the elegant waterworks, located by the entrance. Extra stars for the family of ducks in the fountain. read more

Kaiser Permanente - There's a fountain with water - Medical Centers Near Me - Baldwin Park, California

Flu season is back and now with Covid getting vaccinated is very important and not having to pay a premium price is value. Kaiser in Baldwin park is great you don't even need to have them as insurance to get shots lines can get long but they do have some great nurses I know some might say they also have slow ones and it's true but the nurse we got today was not only fast but very good our son didn't feel a thing she was great they definitely need more employees like Juana Tisnado her line was moving twice as fast as some of the other nurses when we noticed that we had to request to get her and she also made it pain free for my son that is scared of needles if anyone needs a flu or Covid vaccine be sure to ask for Juana Tisnado if your around Baldwin park she was great read more

Kiaser has been my health plan for a very long time . Baldwin Park is the location where I have had most of my services. This location serves is purpose and the staff have been working really hard. I came to this location as a child and I still come to this location even though I live in Downey and there is one here. I like my doctor here and that's why I have not relocated to Downey . I have been in need of alot of physical therapy right now since the gyms have closed and have taken alot of my exercise outside . Physical therapy department is really friendly. read more

Pediatrics urgent care literally has 2 doctors available On a Friday. Had many bad interactions but today is the Worst experience ever. Arrive at 500pm with Injury to my sons arm I know X-ray will be required (common sense) so I wait 1 hour in a room for the doctor to send us to X-ray to wait another 45min now back in the room and have to wait another 45-1hr (he must see to other patients before me) this system is not throughout and unacceptable. If a zero was a choice they would get negative 0! read more

Terrible emergency service! Waited 12 hours at emergency room to see a doctor and nurses still said it is normal. They need to manage how they can improve to help their patients. Since all patients came there due to feeling sick, they cannot afford to wait that long read more

If I was able to input -1 I would When it comes to the x-rays check-in and staff. We had stat card from urgent care for my 2 years old son for an X-ray of his elbow. After an hour I went to check the status because everyone that was coming after us was being seen/treated- because I made complaint the staff continued to skip my son finally after an 1hour and 45mins they stated that someone from E.R department was coming to do his X-ray called. The only reason they called him in at this point was because he was crying and throwing himself on the floor Which most likely he cause more injuries to his arm/elbow. Any baby/child especially one that's not able to vocalize his feelings nor understand patience kasier should prioritize them right away. read more

Had a referral for a MRI ( Fluroscopy) but Downey was booked up for July and August. Reached out to Baldwin park radiology department and Dominic Espinoza was very helpful and was able to book me a appointment the very next day. Dr. Suh was very thorough and soft handed while injecting me with the dye. The radiologist Yvette Robles was very kind and quick to get me started with my MRI. Such an amazing team and I highly recommend them. read more

UPDATE: After conferring with other patients and patient families that have dealt w/ Dr. Young Kim, the conclusion is that he is misogynistic. In other words, Dr. Kim treats you decently if you are a man, but is completely unprofessional and RUDE if you are female. I see the "business owner" John has been responding to reviews since my original one, but he has never reached out to me. John - Please take this feedback seriously and address Dr. Kim's issue with the Urology Department and Hospital Administration. read more

Brought my mom to her appointment parking wasn't bad, but we did get there pretty early. So we walk into the main building and we walk thru these long halls...finally we get to where she needs to go. So I go sit down in the corner where no one can cough on me and get me sick. Theres a small tv on the otherside of the room, theres coffee and tea also. What I dont get is people come here with the WHOLE family, no seriously all 10 members of the family comes so that 1 person can get therapy. Its just nuts. My moms appointment was on time for the most part, and she was done on time too. Its a fairly clean facility. The parking lot needs work though. The entrance closest to the building doesnt go into the patient area, its fenced off for employee parking. This is my only grip read more

Parking garage Close to freeway Clean Nice outdoor landscape read more

I went to urgent care and was seen by Dr.Yuhas I had severe abdominal pain. She was great. She assisted me fast. Ordered so much test to make sure I was ok. I felt the care from the whole staff. Thank you urgent care for being open to those who need to be seen. On the other hand I have been to urgent care in the pass where you guys close early . So maybe hire more doctors. Thank you. read more

I went to urgent care today, after five days of having a sprain ankle and not seeing it heal I decided to go get it checked. Mind you I live in the IE and unfortunately I've had a bad experience with the kaiser in Fontana, so I drove out here, with my right foot being swollen and all. The wait was a little long but not so bad, 2 hours, the receptionist they helped me was so kind don't remember her name unfortunately. My nurse Victoria in other hands was the best nurse I've had! She was so humble and kind! And very caring telling me to take my time and making me feel welcomed! As well as the doctor he was really great! Dr.Walsh. The radiology tech! Omg! Amazing! And so understanding! I wish I had his name! Never have I met a radiologist as kind and caring as him! Treating me like a daughter, and having patience with me as my foot was hurting. I swear today I didn't mind the wait time, I was well taken care off! And I truly appreciate that! Thank you to those people you made a difference! I've been anxious going to hospitals ever since I lost my mom to covid in 2020. So stepping into hospital settings is triggering! But these amazing people were the best! So glad I went today! I shout out to the radiologist that made be at ease! You truly are the best! Once again! This is why I do the drive to this kaiser it never fails and this kaiser is the one I grew up in until I moved to the IE but I'll continue to drive out there to baldwin park because they always treat me well! Thank you! read more

This hospital is by far the best I have been too. The service is great my children's Dr. Is the Best he is amazing and helpful and always takes his time to really make your child comfortable. I have never had any issues with them Thank god. This hospital is always so clean and there staff is so nice! read more

Kaiser Permanente - Vision center - Medical Centers Near Me - Baldwin Park, California

Showed up and bamm they got there stuff together in the eye department I sat maybe 5 min and that's pushing it. They called me back the medical assistant was great .very friendly Elaine was her name cool girl. My eye dr is awesome always asking question and answering mines. I never feel like I'm being rushed. Dr Lazaro is also awesome. Then is came to Candace sawyers she's was funny and friendly she cleaned and adjusted my old pair I put them on I told her there foggy she said its cause now you can see all the scratches so she mentioned I could take off your reflective coating and they will be clear sure enough there like new ..way to improvise missy. She made me feel better about new lenses. 198$$ ouch but overall a great experience. read more

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I speak reviews of the Asian nurses work in the main building there, very sad when 3 different physicians were patient,kind and understanding, those 3 nurses talked like they were the boss, ( rude and rude) like they were above the doctors (they forgot they only has 3-years crane course school and knows nothing.) We were being pushed here and there until my mum couldn't take it anymore and complained to a doctor and he was so upset and my mum got a face to face apology. (One nurse told my mum to go down to the lobby to use restroom-there were 2 on both end on 3rd floor; one pretend she doesn't understand my mum's talking- we heard she spoke our dialog over the phone, one chic chat with another patient revealed my medical condition-she didn't know I understood English.. You guys know what, I kept records and finding an representative now read more

They recently changed the way they call people for labs. Now you have weak older people or pregnant women stand in line (no more grab a ticket) the line is slow and draining. I've gone twice both times stood in line longer than an hour! Pregnant back hurting and all. No more chairs!! Horrible!!!! Line usually goes out the door around the corner. read more

Best hospital I never been I always had a very comfortable experience when I go see Dr there Sometime wait time little long.... but average they are very presentable and highly professional perform..... I like my Kaiser I'm so lucky read more

Had a full hip replacement after 40 years of being a Plumbing Contractor (I couldn't walk, hip was bone on bone with severe pain) and Dr Gaurav Khanna and his Excellent Team at Kaiser Baldwin Park put me back together again so good that I was Repiping a House at 5 weeks no pain! They were so informative the whole time through every step that I just can't praise them enough! If you need any type of joint replacement, this is the best orthopedic place around. Tom Ryan Covina, CA read more

Do not go here. The lack of care and compassion by the nurses of Kaiser is inhuman. the patient care might as well be robots. There is no compassion, no kindness. CDPH needs to go check anyone that has been there longer than 10 days. The bedsores and walking in to my loved one to seeing vomit hanging out of their mouth. When asked the nurse stated it's ok and left the room. had to get supervisor who at least wise enough to clean them up and straighten them out and add a towel. This patient is on a vent. the patient required dialysis 3 times a week and they did not schedule because they thought they were waiting for a trach to be done. I can't go on. It's heartbreaking, and a nightmare. Who thought it or who forgot still is unclear. The worst patient care. No expectations in coming out alive. They don't even pretend. I hope Kaiser cutting patient advocates, CNAs or whatever else they can squeeze as a union allows them to sleep at night. read more

Urgent care my ass! 4 hour wait! Even though I spent hours on the phone waiting on a nurse to tell me yes your serious go straight to urgent care they will get you in. Well that's a lie! Still have to wait hours after I already did! The RN is swamped yes but the customer service behind the glass sucks! Then there are NO seats available so I find a seat next to a lady who's decided to take 2 seats cause it's all that's available and she basically yells at me cause I scooted her stuff over slightly. Rude ass people! read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

I have been a Kaiser Permanente member since 1993, just wanted to thank the doctors and staff or such a great service all these years. Most of all I want to thank my Doctor Moreno, for always keeping me healthy. Hope to always be as satisfied as I am today. read more

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I'm not a malicious person and I don't typically write negative reviews. But seeing my best friend in a world of pain and getting treated horribly by the staff- that's where I draw the line. This review is specifically for the urgent care dept. My friend had an ovarian cyst erupt and the treatment she got for that was a 2 hour wait, a healthcare professional who "shoo'd" her off when she asked any questions, and then a lady who gaslit her by telling her she missed her turn because she "left" and would have to wait another 2 hours. Guess what- she NEVER left. She was in too much pain to leave or even walk!! She waited there in one spot patiently and in excruciating pain. Then they told her that she was waiting in the wrong spot. The same spot that they specifically TOLD her to wait in. THEY made the mistake and then blamed it on the patient. Not only is that horrible healthcare, but it's downright inhumane. She was crying in agony but I guess that doesn't count for anything to the "professionals" that saw her. My advice- own up to your mistakes, be kind, and do your job to treat people instead of MIStreating them. DO BETTER before people start losing faith in the entire system. Even if you can't accommodate, have empathy, don't be mean/rude to someone who is already crying from terrible pain, and ANSWER questions rather than dismissing them. They deserve better than that. I understand you guys are under a lot of pressure every day and can't appease everyone but the least you can do is communicate properly, tell the truth, and treat your patients like human beings. read more

This is mostly to give thanks to the labor and delivery center. I delivered my baby here and things could not have been smoother. I was about to give labor in the wee morning. Luckily I saved the L&D phone number and called them while I was on my way. When we arrived, they knew exactly who I was and the check in process was painless. Everyone we encountered from the delivery room to the recovery room was excellent and not overbearing or we felt wary toward. Everything was clockwork and our head nurse during recovery, Shan Shan, was awesome. She even wanted to adopt myself and our whole family because we had such great rapport with her. I was in so much pain after being stitched up that I didn't get a chance to scan the room before I left. They found my toiletry bag and contacted me three days later saying they had it. I was going back for the baby's first appointment anyways and we picked it up. I wasn't even too anxious about the bag since they were all airport sized toiletry anyways. They went above and beyond. I didn't give the hospital five stars since the lab is always a bother and we were anal about having our baby tested at a lab so young. I also didn't like waiting on urgent care on a Sunday but the pediatrician insisted we had to go for further testing and have someone explain the results for a follow-up, if necessary. Also, the parking situation really sucks during the day. It's worse than the mall. Give yourself an extra 20-30 minutes just to find a space. Or, you can pay the $5 for the valet. No time limit. read more

If you have emergency situation, don't go here.. they don't have doctors. My brother went here cause he is having difficulty in breathing because of covid but there was no one to help him. What kind of hospital is this?? Need to changed insurance.. read more

Kaiser Baldwin park sucks they don't listen when a patient try to tell them what's going on with them the case manager talk that bs that there here to help you but there not they want to to fill out there surveys to may them look good.The food sucks food is supposed to be hot when you get it but it's cold and nasty. Housekeeping need to be retrained on how to clean a patient room if a person come in with asthma you don't clean there room strong chemicals. So if you come to Kaiser Baldwin park I hope everything works out for you read more

Went to Urgent Care and Vanessa Garcia helped me out , she was very nice and helpful , she helped me with signing into my Kaiser app ( witch I didn't know we could see our medical records online ) but she took her time to explain to me how to use it , very helpful and the staff as well ! S/o to Vanessa Garcia and the staff !!!! read more