I read some of the reviews. I would just like to say try any other big hospital and what you get. As far as answering questions about relatives, forget about it, they are nurses, not doctors. They are not allowed to give medical information. Also keep in mind that first come first served is not the case at most hospitals, it's the most serious first served. And then these guys serve the poorest of the poor. Good bless them. read more

Denise Hawkins! Anesthesiologist. WOW what else can i say. sweetest doctor i've met!! i've never met another doctor who was so empathetic and comforting , she made me feel at ease. she really helped me relax and feel cared for. your the best DR Hawkins. thank you! read more

I was a Health Care Partners patient for over 17 yrs. When I changed jobs my insurance changed to Kaiser. I wasn't to thrill about it because I've heard mixed things about it. I figured, okay I'll give it a try and besides I need to have health insurance. I have to say that it hasn't been the best experience ever. My first time there the young lady that took my vitals for my first GYN appt. her name is Sophie, bad attitude, didn't smile, didn't even say good afternoon didn't say a word to me other than asked the reason for my visit. My GYN Dr. Garcia was amazing, she made me feel very comfortable and explained everything to me. Now, for those of you who don't know too much about Kaiser, well here it goes. You will never be able to see your Primary Dr., if you email your Doctor, someone else response to your message. If you're sick and want to come in to see YOUR own PCP, nope, it is not going to happen. I called yesterday because I was experiencing severe left side pain and I was placed on hold and transferred for a total of 1 hour!!!! My staff at the office can hear me being placed on hold and transfer at least 7 times since I was working and had my cell phone on speaker. Finally, a Jessica came on the phone since I was blind transferred and she said "sorry we have no GYN at any of our locations". I couldn't believe it. My previous GYN at HCP would've told me to go in and ordered all kinds of tests. I will be going back to HCP when open enrollment starts at the end of the year. read more

If I could give 0 stars I would. Please don't take your loved one here for anything. My aunt had a hernia surgery which is suppose to be a minimal surgery and due to the doctors care post surgery we now don't know if she will make it. She is in critical condition and only a miracle can save her, so heartbreaking that they don't care about people's life. Please don't take your loved one here I wouldn't want this to happen to anyone else. read more

Wound care for my daughter. She had her leg amputated that's how it went! Hopefully your experience with them is much better than my daughter's. read more

This review is for the Rheumatologist I was seeing. I've had a total of 6 appointments with her, and 3 of those 6 appointments were cancelled and rescheduled. That is a 50% cancellation rate! My original appointment with her was in July, which was rescheduled into a virtual appointment 2 weeks after. Had another appointment early September which was rescheduled to October. She cancelled my October appointment and rescheduled it to November. I haven't seen her since July. Lucky I don't have a life threatening disease or I'll be dead by the time I see her. I'm supposed to be seen at least every 3 months to monitor the side effects of the medications she gave me, so I'm very disatisfied with Kaiser's rheumatologist. read more

I highly recommend the Urgent Care Kaiser Baldwin Park!. A+ Professional and team players is what I experienced today at this facility. From checking in with Vanessa Garcia to being called by Nurse Ruth to being seen by Dr. LAM Thank You All for making my visit pleasant. Now on to recovery...... read more

Urgent care here is always friendly and attentive. I have never had a bad visit at this kp office. Please keep in mind if you do not have an appointment for radiology department you may have to wait a bit but the staff will do it's best to hurry up and help you, just have patience. Dr Lopez treated me in today's visit and I could not be any more satisfied. Dr Lopez took his time with to explain what his recommendations are and why. Overall great visit. read more

I got a sore throat and was freaking out if I had COVID, because you never know. I was looking all over the place for COVID testing and apparently it's impossible to find anywhere to get tested near by. There were no appointments at other pharmacies! Luckily I still had one 15 min test at home. I had remembered kaiser does COVID test exclusively for their members. So I went ahead and placed an order on the kaiser app and went right to the testing area. (It's on the side, Bess Ave) The signs are very obvious! The testing location is on the 3rd floor and I went at 1pm. There were about 10 cars ahead of me, it was a 15 min wait for the whole process. Very quick, the staff members were efficient especially the project manager on site Dana. She was extremely helpful and friendly! I highly recommend anyone to get Kaiser, they really speak for their customer service. Oh, and it took Kaiser 30 hours to get back to me on my COVID results! read more

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Dr. Suh and Sarah in fluoroscopy were amazing! They were kind, welcoming and extremely thorough! One of the best experiences I have ever had at Kaiser! Thank you! read more

*Pharmacy Review* This review is for the pharmacy only. Received care at Urgent Care and service there was good. While waiting for my medication I witnessed one of the techs at the phamacy being extremely unprofessional and rude to a patient. Poor Asian man spoke broken English but that does not give the Caucasian lady to yell out the name of his medication (Viagra) and the cost for the entire pharmacy to hear. Isn't that a HIPAA Violation? And none of her supervisors (the pharmacists) stepped up to do or say anything about it. They just laughed because the man didn't understand his medi-cal didn't cover it. Instead of offering a solution like have him go back to speak to the doctor she just kept repeating the cost and how he requested brand name. read more

I may have to bump the rating to 1.5 stars. This is because their Brands Communications manager (Kaiser) replied to me. And that manager completed his job. Complied step by step as follows. -------------------------------------------------- "Thank the customer for their honest feedback, stating you appreciate the opportunity to improve. Apologize to the customer for the inconvenience this caused them. Let them know how you're going to make it right (pass the feedback along to the production team, offer them something for their trouble, etc.) Take the conversation offline by including an email address and phone number they can contact with any further concerns. --------------------------------------------- Because of compliance to his job, the brand manager may have done something good. This is what I have to ask fellow yelp users 1. Do I have to respond to the brand manager if they are asking for my KP medical record number? 2. Do I have to respond to the brand manager saying a conditional action saying that my comments would be shared( all your comments original review and your follow-up list)with our top leadership team but before I can do that I need to confirm your name, member record number (MRN), and the best phone number to reach you at, so I can escalate all this information to top management? Should I respond because I did the review and even followed it up with an email? This might be because , they have run-ins with people claiming to be Kaiser members when they are not. I don't want to discuss anymore negative things, I listed what I have to say review and follow up email.. Now, that information is in the hands of somebody in Kaiser. If brand manager chose not to share that information to top leaderdhip for improvement, then no changes will be made and more Kaiser members will not be satisfied. Since brand manager did some of the job, but not fully,I am bumping the rating to 1.5 stars read more

Of course ER's have long wait times but I felt like it could've been worse. My nurse's name in the ER was Olivia. She was so sweet and helpful. I always appreciate nurses who make me feel comfortable. read more

I am a Nurse Practitioner and have been in the medical field for many years. For the past 3 years, I have been very disillusioned with our medical system. That being said, let me tell you about my experience 2 days ago with my friend. My friend, Carol called to ask me to take her to the Urgent Care as she had badly injured her knee and had very limited mobility as well as a great amount of pain. When we arrived to the front circle of the building that housed Urgent Care, we were met by a very pleasant, caring young man, Larry Lopez. When I explained to him I would need a wheelchair and asked if I could wheel her into the urgent care and get her settled and then come back to park my car in the structure, he assured me he would watch my car and showed me where to park it off to the side to not obstruct other people. In the Urgent Care, we were attended by a young woman, Vanessa Gomez who not only was extremely efficient, but, made sure we were attended to quickly. She "checked in" with us along the process which was very "calming"...made us feel as though we had someone "watching out for us" along the way. Inside the Urgent Care, we were greeted by nurse, Rosalie, who was very professional and knowledgeable. She very much made both of us feel confident she would be well taken care of. After Rosalie completed her assessment, Dr. Vuong entered. He introduced himself, not only to Carol, but to me as well. He was so kind, efficient, explained everything he was doing and going to do as well as the plan for post care. He offered Carol choices for medications and respected her preferences (for less meds rather than more)!!! Now we're headed to radiology where Wally Raeyes assisted her and was extremely gentle and kind (the X-Ray process was very painful). Coming out of radiology, I guess we looked "lost" and were asked by a very nice, professional-looking, young man "can I help you"? That nice young man was apparently the supervisor of radiology, JoJo!!! I am going to tell you, ALL of the staff we encountered were beyond any expectation I have for professional, kind, intelligent, respectful staff!!! Thank you Kaiser Staff!!! You have renewed my faith in our medical system!!! With people like you in it, there is definitely hope!!! Stephanie J. read more

This Kaiser ER team sucks !! Someone needs to look over the staff. Nurses don't care and the Doctor didn't act any better. My daughter was left in the waiting room 3hrs and 45mins, staff knew she had Covid-19 and they just left her in the waiting room exposing other people. We pay to have our daughter treated like shit! My regular Doctor never treated my husband or myself like this. I have to worry about my daughter being sick and mistreated. read more

Not bad for hospital cafeteria. Can get busy at times. Food is decent and prices are good. read more

Kaiser Permanente - Breakfast grill menu. - Medical Centers Near Me - Baldwin Park, California

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It's so sad that we had to use Kaiser and trust them with our lives. Service is so bad! Both my husband and daughter had complications with their surgeries! Then when you complain no one gets back to you for follow up! When my daughter had problems during her ER visit and I was there experiencing the bad service I called to complain and they won't take my call. Saying I was not the patient! But I'm the one who witnessed the bad service and I have Kaiser too! I did an online complaint and No response! So frustrating! But Ofcourse, any reason not to take the complaints right? Then I had an accident and have been trying to get them to send me some documents and it's almost a year and nothing! Been pointing fingers on who's responsibility they were. No one knows what's going on! I would not trust anyone's life in that company! Never again! Never! I won't recommend this insurance! read more

I've always had great experiences at Kaiser. Their doctors are thorough & I really appreciate the investment Kaiser has made in technology allowing me to track my medical records online for years. The only draw back to Baldwin Park is the parking but we all know that. They just need to build more Kaiser's! The demand is high for great care! PS- Dr Case is the best yet! Highly recommended! read more

If I could give 0 stars I definitely would. Kaiser is horrible, this is my first and last year with this insurance. I got in a car accident and have 2 herniated discs. When I went to Urgent care they did X-rays & the doctor said I was fine and wanted to just rush me out. He was so rude. I had to wait 3 weeks just to get an appointment with my primary then wait another 2 weeks just to get a MRI. Oh and these doctors don't give a sh*T about you. She even mentioned that there so busy & she has over 2000 patients. She didn't even want to give me time off for work. Even with my situation. Pain management was no help either. The doctor wanted to put me on anti-depressants.... Like what I'm not depressed. Now I have to wait a month just to get physical therapy as well as get a epidural shot. But they want to only give me a modified work notice. How does that even make sense.This place is disgusting. DO NOT GET KAISERS INSURANCE!!!!! They don't care about there patients what's so ever!!!!!!!! read more

I do not like being in the hospital but when I have to be, I am glad that it is Kaiser Permanente in Baldwin Park. The interventional radiology department is full of great nurses and doctor's ready to drain my abdomen of fluid, the ER staff and hospital team of doctors and nurses are always eager to help and the food... Well the food is good enough for a dude that is laid up in bed waiting for something interesting to happen. Had a hamburger for dinner tonight, and boy did it hit the spot! Thank you Irene Gardener RN, Claudia Guitierrez RN and Victoria Baca Ultrasound tech for making my otherwise bothersome appointments more palatable. Doctor Proum and Doctor P in Oncology are fantastic and their bedside manner know no bounds. I am grateful to all of you for the extra care that you take in rolling me from chemo, to IR, to the ER and back again. read more

Kaiser Permanente - Tucked in and as comfy as possible! - Medical Centers Near Me - Baldwin Park, California

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Gave birth on November 20 and I just want to say I had the best experience delivering my first born here. Every nurse and doctor who assisted me from start to finish were awesome! Super nice, made sure I was comfortable. My experience was so great, I honestly miss being there and can't wait for any future babies. Tip: If you had a bad experience it was probably because of your attitude. So be kind to your doctors and nurses! read more

Yet again, another horrible experience at the Baldwin Park urgent care. Dr EDWARD TAI CHIANG DO, wasn't helpful at all, he actually told me to in the future, I should go to a different urgent care since they couldn't help me there. Dr EDWARD TAI CHIANG DO said this before they did any bloodwork or urine tests. After waiting 6 hours for the lab's results, I was still in agonizing pain, he was just going to discharge me because my labs came back normal, but still nothing to help the pain. I told iim that I would like them to do a CT scan or an x-ray, and he said that he didn't recommend that I needed anything else done, but if I wanted to do the CT scan, it would take at least another 5 hours for the results. What kind of incompetent circus are they running here, and why is every visit to this the worst experience ever. No parking, no compassion, and no service. What am I paying for? Dr EDWARD TAI CHIANG DO is the un happy unhelpful lady that works at the DMV! read more

This place is great for everything baby related. Pros: -Nurses are nice -My insurance covers just about everything -There is a Starbucks outside for daddy when you are dead tired being up all night trying to have a baby -Lactation Specialists are awesome -Tons of support classes such as the Mommy group meetings, Solids class, etc... Lots of good information and support -Pharmacy is convenient -Little Farmer's Market outside on Fridays for quick bites or Farm free produce -Ducks were born around the same time my Daughter was born. They were so cute, waddling around. Cons: -If you are scheduled for Friday morning, know you may have to come a little early and park on the top level read more

Very nice looking hospital. Son, drove me to see a friend for the last time. Got word today one of my Enigineers just found out she has stage 4 cancer. Girls of mine listen up...get your pap smears & mammograms & a full check up once a year. This is the second friend who got a back ache then was told it was stage 4 breast cancer! The other friend went in for back pain still in hospital with stage 5 breast cancer spread to her back then her brain now she is going to do asdisted suicide. Now Maria, worked hard now only came in with a back pain that is too unbearable left her in a wheel chair. The cancer moved fast from breast cancer to back pain and who knows where else? If this review saves just one person than Maria's life would if not ended in vain, she will not recover from this. PLEASE GET YOUR FEMALE PARTS CHECKED OUT EVERY YEAR! 3 star review the hospital lost power and now they want us to walk ip the stairs. OMG, for you Maria. Be strong ma ma. read more

Kaiser Permanente - Nice looking but grosses rest rooms on the planet blood in everyone all flooded - Medical Centers Near Me - Baldwin Park, California

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Beware, if you are insured with Kaiser Permanente Baldwin Park and you are elderly. Once you reach a certain age, curative comes to a screeching halt! Risk or no risk; there are never options for any curative care when it comes to the elderly. There is an unwritten rule at Kaiser Permanente that nobody talks about. Their 5-star rating is a smoke-and-mirrors deception. When it comes to preventative care, Kaiser is the gold standard. However, when it comes to curative care for the elderly, they will pill-pop you to death. Sure, there will be some surgeries, where not having one will result in a certain short-term death. However, if it's something that you are not in immediate danger of, they will drag their feet, until it gets worse enough that it is too late to do anything about it. I have talked with several people with similar stories, so I know that it's not only one observation. If you are still in your youth, Kaiser has your back, but if you're on Medicare, it's time to go looking for the best PPO plan you can find. This is me being polite because it's actually much worse than I reviewed it to be. read more

I respect the Kaiser business model, and have lived outside the Kaiser system long enough to know it's one of the best in the country. Obama could have learned something from KP before he sent the bureaucrats to "fix" health care. Here's a note to the complainers who sometimes don't get a perfect experience: That's the nature of health care--it's hard, and decent people make mistakes. I have not known KP staff to be anything other than mortified if they make a mistake. If you meet one that is otherwise, the next one will make up for it. If all you do is complain, some day decent health care professionals will grow sick and tired of putting up with you, then watch the health care you get. read more

[Review is for the ER only] Summary: - Fast, friendly, and professional ******* I hate hospitals in general. Not because of the staff or the building or the endless toys that doctors have access to invade the privacy known as your own body OR as Michael W. reminded me earlier "because they are pools of viruses germs etc" [how did I actually forget that...]. Rather, I hate it because whenever I show up...I'm either half-dead, zombified [semi-coherent state], or in a state of unworldly pain [I have a very high tolerance of pain btw]. Last time I ended up in an ER...I was dehydrated to the point where the nurse - after taking my blood pressure and heart rate - commented, "I have no idea why you're still alive!" [I guess it was the military training? You should have seen her face when I said I drove 30 miles in that physical state before deciding I need to be at the ER, lol] ******* It was only recent that I felt a pain like no other in my back. It felt like what I would imagine a knife entering your back and left there beside the backbone. My eyes were rolling in the sockets and my breath was extremely shallow - as my diaphragm turned close to solid from the pain. No, I was not lifting weights...nor was I exercising...nor anywhere close to partaking in any strenuous activities. I was only walking to the kitchen to get a glass of fresh water when the pain struck hard. Two hours of the same pain intensity finally passed before I jumped into my car and said...fudge it, let's find out what's causing this. Some people asked me why I didn't take a painkiller at that moment. My response? You don't have painkillers immediately available in military training. You just suck it up. I still practice that until today. 1. I love the fact that I can valet my car at the medical center near the ER entrance. I totally had to since there were about 5 other cars camping in the small ER lot trying to snag a space. Bastards - you all look freaking healthy when I drove by, lol. 2. ER reception was quick. Fine, there was one lady on the phone chatting with her "MAN-ager" but my friendly lady nurse helped me bypass the reception quick and into her office for a quick review. 3. Same lady nurse got me into the treatment room within 5 minutes after the quick review and hastened it further by ensuring that samples were taken before my RN showed up. 4. RN was friendly, quickly stuck me with an IV and added both antibiotics and painkillers into my IV. I entered a semi-trance state shortly after. He took a good batch of tubes worth of blood for lab work as well within seconds. 5. ER Doc was one freaking cool guy and analyzed my state carefully with me before sending me for x-rays and CT scans. I still think he was cool when he told me I had a small kidney stone and had to go for another CT scan with contrast. He did confirm that both my labs and x-rays show good health - WIN! 6. X-ray team was fast and professional. I found it amusing that the nurse who was around 4'10 struggling to get my IV pack on the stand before I did it myself, lol. 7. CT team was very friendly and professional. Second time around, a new batch of peeps by then were also very friendly. Thanks for bluntly warning me that "MY BALLS WILL BE ON FIRE" when the contrast goes in the first and second time. Yes, that really prevented me from panicking when it happened BOTH times. VERDICT: My body flushed out the small kidney stone by the second CT scan, which I'm absolutely thankful to God for! I guess the five hours I ended up spending there was to confirm that I was in absolutely great health EXCEPT that there is now a need to be more careful to prevent another kidney stone episode - which hurts like no FREAKING other. read more

Love the fact that I can get all services in one place! I have been coming here way before I became one of their employees. I even did my clinical rotation here. This facility is very modern and did you know that this hospital was in Face Off, Starship Troopers, and other movies? WOW. The wait time in Urgent care and ER is not that bad compared to LAC + USC. I've waited couple of hours here versus waiting at LAC +USC for 12 hours (I was at LAC + USC for some support). I used to say oh my god it's taking forever but after waiting at LAC + USC the wait time at KP is not that bad at all. It all just depends on when you come to Urgent care and ER. The wait might take a little longer if you happen to come on the days that everyone is sick. Same thing with other departments so come prepared either with some food, an interesting book, electronic devices to keep you company in the meantime. Pharmacy: check in first and if you need to do other things in another department you can do so and just come back and your medications will be ready to go. One of the pharmacists will go over your medications with you before you leave to prevent any miscommunications between you and the doctor. Facility is pretty much clean and it doesn't have that hospital smell, which I hate. Sometimes they have an actual person playing the piano or it will play by itself, which I thought was cool. Parking can be a bit challenging. My advice would be: make sure you give yourself an ample amount of time before your appointment otherwise you'll be late trying to find a parking space. Restrooms: since there is heavy traffic of people in the facility, staff from EVS should come and check more often to make sure that each stall is decent. read more

Worst kaiser... So unorganized. Parking is so far from all the buildings ans staff is not helpful at all

Another fantastic visit with Dr. Baker in urgent care . He's very patient and takes his time talking and explaining things to you. Oh and i got the receptionist name this time "Vanessa" was very helpful and sweet when i checked in for some odd reason my card declined but she offered to bill me instead i didn't know that Kaiser can do that and my nurse Claudia was also very nice and friendly. I wish i can get these 3 all the time. They're the dream team in urgent care! read more

This review is directed toward the ICU staff. My grandfather was a patient in the ICU and during his stay, as most could imagine, was very stressful and hard for our family. One thing that really didn't sit well with me, was how rude one of the nurses(I didn't get her name, she never tended to my grandpa) was while my sisters and I were standing over my grandfather openly in the middle of prayer. She came in loudly- questioning where my grandfathers nurse had placed the PCA key. We were praying to God out loud, standing over him holding hands, how could someone be so inconsiderate to ruin such a moment? Which is why I'm writing this Yelp review, I hope that this is passed onto the staff and will be prevented in the future. To be interrupted in such a vulnerable moment wasn't right. On another note, Michelle (not sure her last name, I know she did transfer from the Ontario Kaiser though) was one of my grandfathers nurses, and I just have to say what a blessing she was. God put her in the right profession and Kaiser Permanente is so fortunate to have her working for them. God bless you, Michelle and thank you from the bottom of my heart for being so wonderful to a man that means so much to me. read more

All Kaisers are not created equally. While the Crossroads Kaiser in City of Industry was an absolute nightmare. This Kaiser is one of the better ones. I have been a member for over 10 years. Emergency Room- the wait has never been over 20 minutes. Most times we are in within 10 minutes. The ER visit itself can be pretty lengthy as they check you for everything before you are discharge. So if you do go plan to spend at least over an hour as you are evaluated. OBGYN- Absolutely excellent! Dr. Johns is wonderful. Both my children were delivered at this facility. They have really cleaned up and worked hard to get Labor and Delivery up to excellent standards. Five years ago L&D was terrible, now it is much better, new and improved. They hold up a very good customer service stand point now. The nurses in L&D have changed and are very caring as well as the doctors. The lactation department is just the best. Lots of support. Pediatrics-Very good doctors, the wait can be lengthy at times. If you plan on staying with one doctor plan your visits out in advance. The good ones get booked. The doctors in peds even accommodate breast feeding moms. They will give you a room to pump if you need it. 24 hour nurse line-Very informative! They help with just about anything, however are a little quick to send you to the ER for just about anything serious. There have been times I think it could have waited for a scheduled appointment. Lab-ouch, the phlebotomist have been mostly very skilled and pain free but I have found one or two who have not been good at all. Nurses- very hit or miss. While most of the doctors here are very well, the nurses can be probably the worst of Kaiser. Sometimes they are rude. I've had one who put a blood pressure cuff on an arm that had an IV. When I told her that was wrong (hello, this is something she learned in nursing 101) she denied it. I had a nurse who tied my arm up with a glove trying to get an IV started. Most of them seem very inexperienced however insist they know what they are doing. There seems to be some conflict of interest btwn what the doctors say and the nurses. Communication people! read more

Kaiser Permanente - Wonderful labor and delivery ward. NICU had the best nurses. - Medical Centers Near Me - Baldwin Park, California

The labor and delivery on this hospital is top notch! I delivered both my girls here, 3 years apart. Both times, the experience was wonderful. The nurses, midwives, doctors and even the janitors were so wonderful. I didn't want to leave the hospital. The nurses were like doulas, encouraging and guiding me what to do. God, please bless these wonderful people! The lactation specialists were also very supportive and gave me lots of helpful advices. I successfully breastfed! For that department alone, this hospital is worth all 5 stars. Even though I am dissapointed with the pediatric department. I prefer the pediatricians in san dimas. read more

I wanted to start off by saying that i am an employee of this place in one of their inpatient units but this review is based on the emergency room and urgent care which i don't work at. Ive been to urgent care many times for various reasons and the wait time here can be long at times. The longest ive waited is about 1.5 hours to get seen by an MD. I know that patients with worst illness get seen first but they should also consider those who comes in first also. The doctors in urgent care are all great, the nurses are very nice and friendly, and the facility in itself is very nice. I went to the emergency room to take my neighbor who had just got into a car accident. It was about 9am with pretty much no one waiting in the waiting room. We got to the front counter and was helped right away. Because of her symptoms she was rushed straight into an ER bed w/ a doctor waiting at bedside. The service was fast here. The nurses were very knowledgeable and helped ease the tense situation. The ran a lot of tests and got results fast. Total time from the time we walked in til the time we left was about 1.5 hours which is pretty fast IMO. read more

I have always been a Kaiser member and thought I always had great insurance but Dr.Plascencia from the urgent care department proved that to me! Dr plascencia truly cares about the patient and helped my boyfriend with his medical issue more then any other doctor has! He made my boyfriend feel extremely comfortable and gave us the knowledge we needed to take care of his wound so that it would heal probably! THANK YOU AGAIN DR.PLASCENCIA You are making Kaiser GREAT read more

Took my kids 4 and 5 to ER because they have had fever that doesn't go away for 5 days and basically was told that I could get there with kids convulsing due to fever and all they'd do is give them Tylenol and Motrin and send them right back home without running any tests or checking for a cause ... because convulsions don't cause permanent damage and EVERYTHING is a virus. Good forbid they run any tests and rule anything out. As it is from the moment we got there we were seen as an inconvenience by the nurses. After waiting to be seen a routine check-up was conducted... no tests, lab work... nothing. It was like urgent care only with ER fees. Nurses having the loudest personal conversations about school and other things while patients were in rooms. One complaining that a kid in another room was too active and therefore not sick... people wouldn't go into an ER if it wasn't an emergency to them ... however, with all these tik tok nurses and doctors everywhere minimizing and dismissing patient care online it's become a joke a trend and normalized it for them, specially in ERs in my opinion. If you all reach a point where seeing a patient; however, minimal their concerns may be, is an inconvenience to you then do us all a favor and go do something else with your life. read more

If I could give 0 starts I would DO NOT DELIVER HERE I kid you not the min I arrived in my room the nurse said "do u wanna be induced " then the delivery doctor cut me because my son head couldn't fit through n I was only pushing less than 5 min read more

ER is a hot mess I think waiting 2 hours for a care while dealing with severe pain is a bit rough. I think the er nurses and doctors need to assess which patients need care first depending on pain level and tolerance not who came in first. Switching over most definitely Saint Jd has way better care. read more

URGENT CARE VISIT. My symptoms: short of breath and lost my voice. No coughing, no runny nose, no fever, no chills. So how is it that I am sent off to the FLU CLINIC?! How is it that I check in at 10:15 am but won't be seen until the doctors return from lunch at 1pm... What? I'm guessing every single space behind the door is taken because there are 6 people waiting. So irritating!!! The third world tents they call the "flu clinic" scare me. I don't want to wait in a tent and pick up who knows what viruses and germs are floating around in the enclosed plastic sheeting. Am I seeng a volunteer physician at DOCTORS WITHOUT BORDERS? So no thanks, I returned at 1:00 and guess what, I don't have the flu!!! read more

Kaiser Permanente - The exit looks better than the entrance, but guess what, still a tent! - Medical Centers Near Me - Baldwin Park, California

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i went like over 2 weeks ago to the optometrist to get an eye test. I got the prescription but unfortunately the glasses are not done right with the prescription, eve though i pay the difference for the high progressive prescription that I have. Talk to the optical department and suggested to see the optician first before having another second opinion or retested from the optometrist. It does not make sense because if it got more progressive the prescription, lenses should have been more clearly and unfortunately it got worst than my old prescription, the lab is not doing the work right and this is the 3 time I have gotten glasses over the 6 yr period and it always messes my prescriptions. This Saturday I got suggested to have a Hepatitis B test from member services without the consent of the Dr. so I went along with the appointment but my surprise I had to wait an hour before, and at the end I ended not getting it because it was not suggested trough my Dr. and 2) I needed a blood work before making sure it is necessary or the nurse does not want to get in trouble because he was not following protocol sure or just lazy in my eyes. The LVN did not know what the heck he was doing. I also would have to wait for the immunization medicine from pharmacy ridiculous if I already had an appointment. A lot of people were complaining that day the wait was too long. Step it up Kaiser if you talk so much in your commercials to thrive, need to practice that motto and make it a better name for the company in the health care. Members pay should get better service. read more