Mums is in hospital for a week so far , the level of service and care is top notch . Employees are caring and compassionate .

It is a great facility, thanks to doctors and all medical staff for their handling of my case, however, using one of the restrooms in the ER section, I was surprised finding the toilet paper so close and exposed to the toilet bowl. I believe it is a serious health hazard. There is always a chance that the toilet paper gets contaminated and cause transfer of diseases. read more

Kaiser Permanente - Toilet paper exposed and close to the toilet bowl - Medical Centers Near Me - Baldwin Park, California

I always had good experience with Kiser..Especially Vanessa Garcia from Urgent Care Department,she is extremely kind and caring with the patients.. She goes out of her way to make sure your taking care of.. She went above and beyond to help me,I'm grateful to her..Wish more people care about how they treat one another like Vanessa does read more

This is strictly for Dominic in radiology. Thank you so much for your helping me this morning . Your customer service is second to none . I truly appreciate you. read more

Not sure what is going on but this location's urgent care service has gotten worse each time I visited. What is the point of "Urgent Care" if you treating your patients like they have hours to sit around waiting for you to help them? We checked in at 9am but did not get called in until almost an hour later. Turned out they sent us to the wrong waiting room. Once we were in and had vital signs taken, we waited another 30 mins before the doctor came in. This is horrible service. We paid our premium on time every month. Kaiser needs to look at this service and make improvements. read more

8/19/24 Dad got to ER at 5:30pm for stomach issues Currently 2:54am (9 hrs and 24mins and counting) literally almost 10 hrs at the ER and only a blood test has been taken. Nurse says everyday the wait is 8-12 hrs with a clearing house time of 4am. Don't come to the er unless you really must you might die waiting for the doctor. read more

If you find yourself waiting for a prescription at this Kaiser location, the wait could be-not so bad if you sit outside or take a short walk alongside the pond. This hospital is off the 10 fwy so expect the typical LA traffic if your driving in from anywhere. There is ample parking but finding a spot can take a bit. **Parking is free** Pharmacy is fully staffed and efficient. If your walking in from parking structure, the Pharmacy is located in the "round" building. The pharmacy is not open 24/7, it's closed on Sundays. Monday thru Friday 9am-7pm Saturday 9am- 5pm read more

Terrible service, brought my mom to urgent care due to cough and phlegm she was diagnosed with pneumonia was advised she would need to be admitted, after waiting about 4 hours. Staff was super nice but the process sucks. She was told that she needed to go to ER to be admitted. ER was super packed and I asked the receptionist what would the process be since they told her she was going to be admitted. The guy at the front desk told me that he had just gotten there for the day and that he was not sure but that the waut would be long. I let him know that my mom had already been told she was going to be admitted the guy told me she had to wait to see another doctor to verify is admission was needed. Even though the urgent care provider spoke to hospitality and was told she needed to be admitted terrible service. read more

If you have other options, DO NOT pick Kaiser. Super delay on the specialist appointments. Urgent care is a joke. All medications are generic. No interpretation, very hard for who doesn't speak good English (like me). There are no care quality! read more

We had a horrific experience at this ER. Absolutely unacceptable and unprofessional behavior. I filled out a survey online and don't expect anything from a place run like this. I'll never go there and may add it on my loved ones lists of places to never go. Even, or especially, if you're dying. read more

I would like to thank the ER staff for doing an exceptional job but most of all their compassion for patients

Unfortunately my middle child torn his ACL this summer during high school football practice. It has been a long process/ headaches dealing with appointments for X-rays, MRI's etc. Today, we came in for his surgery, and my son was well treated by practitioners/surgeons. Dr. Maletis orthopedic was highly recommended. He once again took his time to reassure not only to my son, but to my husband and myself that everything would be a success. Truly appreciate how he kept checking on my son while in recovery, and to all the doctors and nurses who showed their kindness while in recovery. read more

Kaiser Permanente - Recovery room - Medical Centers Near Me - Baldwin Park, California

I love this Kaiser! I may be a bit biased because my daughter was born here but it's such a nice hospital! They have a pond area with ducks and I love bringing my daughter here when I need to pick up something from their 24 hour pharmacy. I don't really have any other reason to be here except for when I was having my daughter. The doctors and nurses that I encountered were very professional and nice. 2 thumbs up read more

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Worst Visit Yet! I had an appointment for 11:30am and was told my doctor was running late 30-45 min. After waiting more than 2 HRS...I was told that their system had some "glitches" and my prescribed medications were deleted from the system!!! UNBELIEVABLE!!! They just kept saying sorry instead of fixing the problem or explaining what else could be missing from my records. Then, the nurse tells me I can refill my prescription, but not by mail. Inconvenient She PROMISED me it would take no more than 30 minutes or to come and get her and she would handle it. I waited 40 minutes, my name never showed up on the board and the nurse didn't do anything about it when I told her. In fact, all the nurses in that department of neurology were giggling about my situation. I almost snapped!!They are so lucky I am not rude and I was very patient. I miss the nurses they had 5-10 years ago. I am seriously considering switching providers, but will definitely be looking for a different specialist. I used to recommend this department, but not anymore! read more

We waited in ER for 4 hours my daughter was feeling stabbing pains for 4hours, every time I went to window they said she's next and called in other families. They didn't call in order of urgency or in order of arrival, when they weren't rooming people they were just laughing and joking behind the glass window, smh. Don't bring family here if you care about them, because Kaiser in Baldwin Park doesn't care if your children suffer read more

This review is for the Kaiser Permanente Baldwin Park ER department. I recently suffered a health crisis, and went to the Emergency room on 7/15. I was asked to put my personal belongings in a bag while I received treatment. The nurse on duty, Sunny, took my personal belongings and sprawled them on the floor of the emergency room. This is not only unsanitary, but disrespectful. I was visibly upset. The security guard on staff, Ian, thought it was funny and proceeded to laugh. I asked Sunny not to put my belongings on the floor, which she insisted she had to do. At that point, I requested another nurse who was much more compassionate and put me at ease. I have family that work in healthcare, and they observed Sunny throwing my items away on the ground with no apology offered after I expressed concern. I understand that there are policies and procedures that need to be followed, but there is no excuse for treating your members so poorly. I have many healthcare options through my employer since I work for a large municipality. It's employees like Sunny and Ian, however, that make me reconsider my options. If it weren't for the excellent medical care provided by the physicians and other nursing staff that day, I would switch my insurance provider during open enrollment. Members are often nervous and anxious in a hospital, especially in an ED setting. Kindness, empathy, and compassion go a long way in making your members feel heard, valued, and respected. I hope that Sunny and Ian get the training they need so that they understand how important it is to treat all patients with courtesy and respect. read more

Usually always good service when we come to Kaiser. And I get it, right now everyone is sick. Nurses and doctors are so over worked and under appreciated. But when I take my daughter in because she has 105 fever, I don't want the doctor to tell me or her, "So you've been sick for less than 24 hours, why are you here?" My response to him was, "My concern was her fever of 105!" His response was, "Well it's not that anymore." Again, I get it. Everyone is sick and he's probably already worked 18 hours, but you're supposed to be a pediatrician, have a little more sympathy. I thought when a fever was that high and nurse advise tells you to take your kid in it's because a high fever is something to be concerned about. Right? read more

My visit was good, but then I went to the Vision center to get something and the the blonde girl at the appointment desk was just munching on that gum. It looked very unprofessional. read more

We took my 95 year old aunt to the Urgent Care on Tuesday 5/13. Informed FATMA HACIOGLU NP that "treated" her she had not wanted to eat or drink anything for 2 days. She wanted to give her a urine test and said she had a UTI. She didn't want to do bloodwork because her excuse was we would "be there for a few more hours". I asked her if she needed an iv she said no if she gets worse bring her back in 2 days to the ER. She sent us on our way with antibiotics without a care in the world. Well my aunt DIED 3 days later thanks to that Dr!! For treating my aunt like another number in the waiting area. Kaiser is the worst for quality care and actual human compassion!!! read more

worse emergency department, hours of waiting are very long! worse than other hospitals.

Excellent patient care and customer service, great pharmacy service. Thank you to all our medical heroes. Highly recommended.

Care quality has gone through the floor awful! Both lab results and X-rays were done and still waited over 4 hrs just to get sent home.

This is by far the worst Kaiser in California. I have brought my daughter twice and each time end up going home instead after hours and hours of wait and never to be called. It's ridiculous the time they make them wait! All restrooms are disgusting in this Kaiser even the ones in the lab. I don't even know how this place is up and running just how filthy it is. Don't bring little ones here Lord knows if they even clean their rooms. Disappointed of Kaiser! Even more sad I had to give a star when it should give the option to leave none! read more

Kaiser Permanente - Restroom by ER - Medical Centers Near Me - Baldwin Park, California

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This review is for Johanna Cevallos in the Kaiser Baldwin Park lab. Johanna is very experienced and has excellent phlebotomy skills. She is customer service oriented and does not hurt her patients. Johanna is friendly and kind and a true gem to Kaiser Permanente Baldwin Park. read more

When it comes to medical services, I get the frustration of needing a referral and appointments are a month plus out. I do need to give Kaiser credit for being able to squeeze in same day appointments if you call them, clinics inside target, and urgent care readily available. Whereas, my former doctor was so busy, I'd be lucky if I can get seen by a PA. This review isn't about a doctor but a staff member in the radiology department. While you may wonder, how hard is it to help schedule an appointment for weeks out? It's how you deliver the service, being knowledgeable, and human about it. Michele C-M helped me scheduled an appointment over the holidays, considered my childcare challenges, and looked up the copay/cost of an MRI. Which is NOT CHEAP. She clearly helped set expectations knowing that this can impact Christmas presents. Offered suggestions and even informed me about some Kaiser assistance programs I never knew existed! She didn't have to go the extra step to be human and considerate, but she did and it made a huge difference for me while I try to figure what's wrong with myself. By the way, results of the MRI showed no abnormalities which is great news! read more

I thought Kaiser was great but I now realize they are so big now that they force everything out to phone calls that get you know where or online to dead ends with no way to figure out what to do to get something done. You can no longer get ahold of your doctor. They are off limits. You must be pre screened before they decide what to do next . U have to go through 10 different emails starting over each time since u can't "respond" when the nurse responds, so I have to start a nee email which is now going to someone new or the same person? Not sure, so have to cut and paste what I'm responding to. So frustrating. Then you're directed to call certain numbers which just loops you to the same stupid shit. If u hold on long enough then eventually I get to talk to someone who may then be able to direct me to the correct department. The healthcare industry is a joke. read more

Ever since Covid their service has gone down hill. Went to urgent care and they told me the wait was 45 min but that they could offer me an appointment that was in 30 min. Turns out I should have just stayed in urgent care because 49 min later I'm still waiting for my appointment and the eta is another 30 min. read more

Kaiser Permanente - 3rd floor module 3b - Medical Centers Near Me - Baldwin Park, California

All the doctors there are horrible. They don't understand or care about patients needs. They are non compliant in understanding patients anxiety. And won't admit to the hospital before a surgery procedure. Dr ethlimd Cheng is a bitch and will not accommodate my needs for the sugery. She claims it is not medically nessessary to admit me cause of my heart condition when I'm having strokes thinking about the procedure. Therefore I'm going to have to cancel the whole procedure. read more

Do not come. Horrible service. Long wait times. Would not recommend. You're better going off to urgent care or the ER else where.

I would put negative stars if I could. Recommendation- Avoid at all costs. 1) their urgent care is at minimum 3 hours. They even have a pre-printed sign that says it is that long as though you should expect it on any average day. Real time wait for you... or just giving you your usual delayed patient care! And to only be seen by a PA (hire more staff if you're trying to provide better access to care. The Pa who saw my mom was obviously overworked)! 2) their COVID testing line is not organized. You got some obvious line cutters who see a shorter line and jumping it. (This is before the 2 lines join together) Maybe consider an appointment system-- Stop a bottleneck! I had a way better experience at LA county testing sites! 3) upon using their facilities, their lobby restrooms ran out of 1) towels and 2) toilet paper seats. Trash was full. I understand there could be a labor shortage, but I have been to other Kaiser facilities and none that have disappointed me to this level. I would try to avoid this place at all cost -- you would imagine that a larger organization / larger facility has their screws on tighter and the service they offer is constantly tested / proven, but no thanks. read more

Was in the ER room for some time now and when we finally get a bed no doctor was to be found. The whole time we were in the ER room the nurse was taking care of us. He kept asking have we seen the doctor or talk to him yet and we said no. We even got our exit paperwork and yet the doctor never came to us to explain what happen or what was wrong. I had to read it from the discharge papers what was wrong with my baby and so mad the he just put dehydration wtf kind of place they running were I get charged $250 and more later on and yet never seen a doctor? Boooooo to you Kaiser! Time to see someone else that not a doctor read more

Sitting here in waiting room right now in Head and Neck Surgery department. I can hear receptions called a patient and canceled it. My thing is HIPAA. She is saying patient complete name, department , date of appointment, etc. but it gets worse, she says, I need to cancel appointment for Monday because Dr R**** has COVID. What in the world... You violated the law and released two individuals PHI. Doctor diagnosis should not be disclosed. He deserves privacy. Ladies want to talk and gossip, take it to the break room. read more

This is a review for their lack of planning or maybe just poor execution of said planning regarding COVID-19 testing. Approx 4 hour wait at 11am. Horrendous and impossible. And as soon as i was informed that it was a 4 hour wait, and thought "oh heck no i gotta get out of here" I still had to wait 40 min to simply GET OUT of the damn Covid test line. Ridiculous. Absolutely awful. At least warn us with an email or something. My god. read more

Kaiser Permanente - Horrible line for Covid testing - Medical Centers Near Me - Baldwin Park, California

Give me back 6+ hours of my life!! We had the worst experience for drive thru Covid test ever! If only I could give them NEGATIVE point for an unorganized and poor execution to handle the crowd for this drive thru. Got to the site around 8:30am and tried to figure out wtf is going on with the traffic that lead you to Parking Structure. No signage or any clear direction on where the line start. All we saw was a long line in front of the hospital. Driving around and follow traffic with hope that we followed the right line. Around 10 am Police finally showed up and helped guiding the traffic ... that helped a bit. 11 am we finally looped to the front of the hospital but still stuck in traffic. 12:30 pm we finally entered parking structure hopefully this tormented experience will end soon. Ohhh I was so WRONG!!! Another f**king line inside the parking structure was waiting for us. 1:45 pm we finally got to 3rd floor. They took your Kaiser Card and walked away to go process all the kits somewhere else. Once you loop your car all the way to 4th floor, they sent ppl up there and looked for the owner of each card and handed them the test kits. Hella STUPID! They could have process all of those at the station when they collect the Kaiser Card to avoid all this confusion because I saw several staffs couldn't find the owner of the card and they look all lost because they have to check each car over and over again. After we got our kits - we swapped them ourselves but we still stuck in line to heading down the parking structure. 2:45pm Finally dropped off the kits!!!! We are free!!! Wow - we will never come back here again for this COVID test. This shit is not drive thru. It's PARK AND WAIT AS IF YOU HAVE NOTHING ELSE TO DO IN YOUR LIFE (oh did I mention there's no bathroom break!) Kaiser - Please open up more testing site to avoid big crowd like this. I feel so sorry for the resident in that area. They can't even get out of their street! I still don't understand why they would have ppl loop around the whole parking structure like an amusement park. That's so unnecessary. We went to drive thru site on Fairfax before the line was long but they executed the whole process very well. In and out less than 1.5 hour. If you read this to the end - please consider this as a warning. Please don't come here if you don't want to waste 6 hours in line. Good luck and stay safe! read more

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Dr. Khachatourians was the surgeon for my mom's full knee replacement. Everything to this day has been amazing. The doctor is very knowledgeable and professional. Our experience has been so good. Her recovery has been outstanding according to therapists and nurses. I wanted to let the surgeon know he did an amazing job and pass my thanks. Also, staff, nurses, therapists at Kaiser are doing great. Please be kind to them as patients. They are overworked and still work with a smile on low sleep. Kaiser in my experience has been great and I would come again as needed. Thanks Kaiser Baldwin Park! read more

This review will be for Kaiser's COVID clinic only. I'm not a Kaiser member. It was good of them to open it up for everyone to get the shot. Appointments were easy to make on Kaiser's website. They even had a walk in clinic if you did not make an appointment. Parking was free in their crowded parking structure. Signs were posted outside the structure to direct us in the right direction. When we got to buidling 2, they told us to go upstairs to check in. The only issue we had was that the person checking us in was either new, or didn't know how to process non members. It took a while before she asked her co-workers for help. By that time, people who came later than us jumped on ahead. The vaccination clinic was like a giant mill. They had a large room with seats. One area for Pfizer, one for Moderna, one for J&J, and one as the waiting area. After getting your vaccine of choice, you were to go to the waiting area where they would call your name after 15 minutes and return your vaccination card. They did their job and gave me my booster. I like the mass vaxx cite at the Pomona Fairgrounds better. I like staying in my own car throughout the entire vaccination process. Kaiser is better than the mass vaxx site at Cal Poly Pomona. Kaiser will get the job done for you if you need to get vaccinated. read more

I brought my dad to urgent Care. We saw Dr. Baker. He is amazing. He explained why he is giving medication and how it would help. He also suggested that my dad see his PCP. My dad has not seen his PCP in a while. I have been telling him to do that as well. Thank you Dr. Baker and the nursing team. We appreciate you all. read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

A Disneyland for medical services, hooray! Lines, lines, lines is how I would describe Kaiser. A line to get in to park, a line to check in, a line to drop off your medication, a line to pick up your medication, blood work go to the next building, pull a number, sit down, wait for someone to call you to check in, check in, then wait for your number to be called! Really Kaiser, for such a reputable company, one would think they would employ more people and be more cognitive of their patients time. Laboratory, 125 people checked in and only 3 stations drawing blood! I came last month, a day after a holiday and had a 2 hour wait even with an appointment. When I reached out to someone they said they were behind because of the holiday today. Kaiser, you guys a day late on that holiday excuse. I miss my PPO! read more

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This review is for Kaiser's SECURITY TEAM. I would rate them Zero stars if I could. I was there two weeks ago for the birth of my child. My car was parked on the second floor of the parking garage. When I walked over to my car around 8am, I discovered that two of my tires and rims had been stolen. I immediately walked over to the security office to request Support and quickly realized they were on very little help. I stood at their lobby waiting for help as a group of them stood in the back talking, with no one on the reception area. Once a security guard approached the reception area, I explained what happened and asked them to call law enforcement. He told me he couldn't do that and that I would need to call them myself. A guard walked me to my car and forgot to mention that the car had been discovered by a supervisor around 4:30am. I only learned this after he told the police this. With two tires and rims missing, I asked how I would get my car up and running and the guard suggested I go to the local dealership to purchase the tires and rims and I stall them myself. Definitely not what I wanted to hear as I had my newborn child and wife were upstairs ready to be discharged later that morning. The officer that came out was very supportive and shared that this happened several times already and that they had encouraged Kaiser to install cameras in the Parking structure (other than the elevators and stairways). Once I walked back into the Kaiser facility, I mentioned what had occurred to a staff member, only to learn that the same thing happened to her while parked in the structure. The nurses were excellent and truly went above and beyond to help. They called over the head of safety and security to discuss this matter. He apologized and assured us that the matter would be addressed. Fast forward two weeks later: I am sitting here at Kaiser by the Starbucks area watching one security guard have a conversation with a patron for AT LEAST 15 minutes, completely disregarding his duties, forgetting to wear a mask, and cussing. As I pull in, I see another guard off on the side of the structure smoking a cigarette. Why is the security team not doing its job? They truly need to step up their game. I expect more from Kaiser and it's employees and/or subcontractors. read more

Kaiser Permanente - Stolen tires and rims from within the parking structure. - Medical Centers Near Me - Baldwin Park, California

The worst ER I've ever seen. Lot of staff appear to be restless as tho people are not in the waiting room wailing in pain and it obviously sick. I did not find them to be compassionate or even informative in regards to the 8 hour wait. Three the whole unit in the trash in trash day. I'd rather drive to Ontario and risk death getting there than to come back here. Wish I could rate it zero read more