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    Kaiser Permanente

    2.7 (877 reviews)
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    Virginia, I Thank you!
    Jeanette S.

    Feb. 25/2026 Dept: Endocrinology DR. Brad Hiroshi Kimura. 10/10 Nurse 10/10 My Dr. retired so Dr. Kimura took over her PT's. My first time seeing Dr. Kimura, we have emailed back and forth, it has been 2 years, it was time. Dr. Kimura was very nice, warm, caring, personable, knowledgeable and knew my medical history. Dr. Kimura asked first do I have any questions ? Yes. He listened to me and my husband had a question too. Dr. Kimura answered our questions in detail and we talked about medications etc, blood work. Dr. Kimura ordered blood work and he again asked if we had anymore questions ? NO Dr. Kimura was very thorough and explained in detail. My husband and I thanked him and I am overwhelmed with gratitude for Dr. Kimura and his fabulous nurse. Please, please don't leave, don't retire young.! * If you are looking for a physician in Endocrinology then I highly recommend Dr. Kimura is fantastic.! You will not find anyone more caring, empathetic, easy to understand, knowledgeable.! We all hate to see the good doctors retire, they put in the time and effort and they deserve to retire. I was sad to see my Dr. retire. However I am in the best of hands by a Doctor who truly cares about his patients and he takes his time with each patient. I didn't wait long either!. To Dr. Kimura and your sweet amazing nurse. What a pleasure to meet you both and to be in your care. I am blessed to call you my DR. The best bedside manner.! Thank you again, Jeanette

    Main Hospital building and Medical Office 1
    Mike W.

    This has been my regular medical facility for the past several years and I love it! It's a huge campus, always busy, but you can take care of everything at one location, and once you learn the "patterns", you can avoid long lines for things like the pharmacy and labs. The staff is friendly and very efficient with getting you processed for whatever you need. The facility itself is usually very clean, and I love all the artwork throughout the campus, hallways, and offices. There's a huge parking garage, but it's busy so allow yourself a little extra time for parking and walking to your appointment. I recently had a hip replacement surgery which went so smoothly. Even the follow up appointment with x-rays was a breeze. The entire staff were very kind and super caring for my concerns. This campus is beautiful, including modern architecture, comfortable waiting areas, a lake, and exercise stations around the outdoor courtyards. They also have a remote Starbucks for your refreshment needs.

    Ray M.

    I contacted my doctor via a telephonic phone appointment to discuss prescribing an anxiety medication, as I will be flying to Florida in two weeks with my daughter's high school marching band, and I am not a fan of flying. A few years ago, I had a negative experience while flying through a lightning storm en route to Mexico City, and since then, I have avoided flying. Back to my doctor, while on my phone appointment, my doctor asked me a few questions about my anxiety, which we discussed, and he ended up prescribing a medication to calm my nerves before my scheduled flight. My doctor was excellent, understanding, and comforting; the pharmacy employees who helped me pick up my medication were helpful and friendly; and parking was a breeze. My experience with Kaiser during this instance and all of my previous contacts with Kaiser, for numerous reasons, always leave me grateful that I have Kaiser as my primary medical provider.

    Nice building
    Jason R.

    From labor to delivery to postpartum, I felt that my fiancé and I have really been surprised with the level of care we received We never felt rushed or anybody was pushy. Everybody from the staff was extremely nice, friendly and calm. The delivery room was much larger than I expected and had everything we need along with the postpartum room we were able to watch TV and have room service basically. My fiancé was able to get the care she needed along with our new baby having expert help

    Just listening to good music and good vibes and la chisma (very interesting and I like this place....felt like home for a cool minute).
    JonCarlo D.

    I was taken care of very well. I came in with a stupid bad sore throat, couldn't even contain any of my food. I coughed so much that I threw up (kept saying it often lol). I'm glad I was given a simple liquid solution that numbed my throat, that was I could finally rest in peace hahaha (not R.I.P.). Music was bumpin and they didn't even mind (because it was chill music). I like it, corporate may say no to them playing music but honestly music in the hospital is just what people need ya know.

    Mandy G.

    The best ER experience ever the fact that the wait time was over five hours and I got in the ER in under 30 minutes was awesome sauce. From the intake nurse to the ER nurse to Gina who fixed my broken ankle cast. The best ER experience I have ever had especially on New Year's Day. I must admit this time around the emergency room was pretty decent

    Victor C.

    I am deeply grateful to the Kaiser Baldwin Park Hospital 5 East care team. After waiting 7 hours and suffering in the emergency room, I was immediately admitted to the hospital. I experienced severe pain, repeated infections, high fever, and extreme weakness. Even during the most difficult moments, every doctor and nurse treated me with professionalism, patience, and genuine care. After I was discharged, the hospital continued to send a nurse to my home every week to check my vitals and monitor my recovery. Today, I received a card from the team, and I want to express my sincere appreciation. Thank you to everyone who took care of me. - Patient from Room 5031

    01/18/25
    Jasmine A.

    Stopped by on Saturday, 01/18/25 for my Optometry (Vision Essentials) appointment. I believe this is the only Vision Essentials location (near Pomona) that's open on Saturdays, hence the crowded, busy lines. Baldwin Park Medical Center and the Medical Office Building (MOB) is probably one of the largest KP facilities in SoCal. There is also a Thrive Path, which is essentially a walking pathway encouraging members and visitors to WALK! Additionally, there is a playground site for the kiddos and also a beautiful pond filled with cute ducks. Overall, a spectacular view. There is also a cafeteria that sells Starbucks coffee. There is also a Starbucks store near the pond area. I ordered a warm matcha latte and the matcha powder wasn't mixed properly. If you're driving the 10 East or West, you can see this amazing place.

    NOT KAISER! Because you'll be in the dirt before they see you!

    The one star is literally the only option to post, but a big fat ZERO to this healthcare scam! Because of Kaiser's prime example of corporate greed and non-urgent mindset to care for their "members" and their employees, I have had to seek out care outside of the Kaiser network to care for my 13 year old with flu symptoms this week. Not only has their ER and urgent care been full, but if we were ever callled to be seen, waiting for lab work and picking up medication would have also been a monstrosity! When I attempted to take him yesterday, the line for the pharmacy was at least 2 hours long, per another patient who had already wasted half their day at the hospital! This is unacceptable to the patients and the community! The only reason we even have Kaiser is because this is the only insurance my job offers! Jobs should never make Kaiser insurance an option as they care nothing about humanity, just greed! Take care of the people that put into this scam of a healthcare system!!!

    Look how empty staff

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    1 year ago

    Mums is in hospital for a week so far , the level of service and care is top notch . Employees are caring and compassionate .

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    11 months ago

    I would like to thank the ER staff for doing an exceptional job but most of all their compassion for patients

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    8 months ago

    worse emergency department, hours of waiting are very long! worse than other hospitals.

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    3 years ago

    Excellent patient care and customer service, great pharmacy service. Thank you to all our medical heroes. Highly recommended.

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    2 years ago

    Care quality has gone through the floor awful! Both lab results and X-rays were done and still waited over 4 hrs just to get sent home.

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    1 year ago

    Do not come. Horrible service. Long wait times. Would not recommend. You're better going off to urgent care or the ER else where.

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    Page 3 of 22

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    Especially Vanessa Garcia from Urgent Care Department,she is extremely kind and caring with the patients..

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