Kaiser GI Department is the worst, the females that handle their scheduling and customer service area are so unprofessional and irresponsible. If you need meds called in to an outside pharmacy ha good luck. They will send it to a Kaiser pharmacy no matter how many times you tell them, spell it out and draw it for them that you're pharmacy is a outside pharmacy. Sadly no real responsible and professional person available to help get corrections made. read more

Pharmacy sort of sucked, the "pharmacist." Was too busy to explain the medication I'm expected to take. Instead she asked me if I got instructions....what if I can't read? 10/2/23 at 6pm. I wish more staff at Kaiser did their jobs. It must be nice being paid to pretend to work, read more

The worst ER I've ever seen. Lot of staff appear to be restless as tho people are not in the waiting room wailing in pain and it obviously sick. I did not find them to be compassionate or even informative in regards to the 8 hour wait. Three the whole unit in the trash in trash day. I'd rather drive to Ontario and risk death getting there than to come back here. Wish I could rate it zero read more

I came here recently for a blood test, the parking was pretty easy to find. Make sure to get a number before and wait for your number to be called. They will call you to get your info and stickers for blood vials. They will call you again in about 15 minutes for you to get your blood drawn. It was quick and painless! read more

I took my mom to ER last week and my mom got the best care from Dr. Michael Jordan and the nurse assigned to my mom. Dr. Jordan was attentive and easy to talk to, he is a very nice and a great doctor. The nurse is a caring and great nurse, I hope all nurses are like her. Thank you Kaiser ER for making my mom feel better. read more

I went last night to the ER not because I was gonna die but I felt my throat (neck area) uncomfortable and was swallowing Unregular. Adam's apple felt kind of off. I went in knowing I had to pay something regardless but went anyways because of how I felt. Doctor came in checked me said I'm exaggerating and I'm fine. But I told him I wouldn't come for anything'. He was very rude and unprofessional he didn't really care about me as a patient. He dispatched me and told me all good no error told his coworker to up charge me also. And I payed 235$ and with insurance. I was mad and sad and unsafe and told them I needed a second opinion. And they let me in. The other guy doctor checked me and said I had swollen muscles on my neck (throat area) and he can see the muscle swollen up. And he said I would feel hard times swallowing and which is exactly what I felt. And that it would go away in a few days and to keep relaxed. But the other doctor who helped me passed midnight first was useless and eager to leave room once he stepped in. I pay insurance and do my part and why cant they? I drove from Alhambra ca to West Covina knowing I had very low money and gas just to get horrible treatment. Plus they took for ever. I would not recommend location what so ever. read more

Well today I took my father into Kaiser Baldwin Park to have surgery and I was NOT allowed to take him up to the check in area nor the pre op room. Last time I was able to go up with him no problem. This time I was asked if I had a Covid test done within 72 hours Not one time did they advise us this was needed! My father is 87 years old and wanted me to take him up but No! She then asked me if I was vaccinated...hello what happened to Hippa law? Anyway I was told that if I was not fully vaccinated (fully vaccinated- what does that even mean?) I would not be allowed to take him up. I do not believe it's anyone's business whether I have been vaccinated or not! I do wish to acknowledge Dr.Peter Kim and give him a 5 for being an absolute great surgeon! Thanks Dr. Kim read more

This is specifically for the emergency department because I have had a great experience at the main hospital. However, the ER was so traumatic I'm rating that specifically. I waited a while before posting this because I didn't want to be too emotional. However, I did want to post this to try and prevent someone else from going through this. If you are having a miscarriage, DO NOT COME HERE! I was having a miscarriage(not my first so I know the drill). But this was the worst experience of my life. I'm going to make a really long story short. I was given a cup to pee in that already had someone's pee in it and it got on me. The man who gave it to me came into my room while I was vulnerable, bleeding, and in nothing but a gown to give me excuses to make himself feel better. I needed an ultrasound and wasn't allowed to have my husband. I was taken somewhere else and told to leave my belongings. Then I was left in a cold hallway with ANY INFORMATION to why I was there or how long it would be. I was left in the hallway for 30 minutes in a gown, alone, with no phone. I felt helpless and on display for the many people walking by me. I was given a vaginal ultrasound with an intern in the room. I was used as a lab rat so she could practice on me. I was crying and grieving and she was soooo excited she could locate all of my insides. It took double the time because she was practicing. The doctor talked to the intern 90% of the time while I sat there bleeding. Normally I would stand up for myself more aggressively, but I was so beatened down it took me a while to speak up. Met the doctor again. She told me I "had a chemical pregnancy which means you were never pregnant and this is just a period". Other doctors corrected that and said that it is the most common type of miscarriage, but I was pregnant. Felt like she was diminishing my experience. I was there for about 4 hours, not bad I guess. The place was UNSANITARY. I felt like everything was gross. Once again not my first miscarriage, so I'm familiar with the experience. However, this ER experience led me to seek mental health help. I wish I just miscarried at home. I will never return if I have any say. read more

Took mother to Urgent Care. Everyone we encountered gave us the best possible care, from reception, to nursing staff, to attending doctor. All made her feel at ease. Highest recommendations and commendations to the Urgent Care staff. read more

Kaiser Permanente - They take their drinking fountains very serious!!! - Medical Centers Near Me - Baldwin Park, California

Visited the ER 2/19/25 while waiting for placement for my child. The ER Staff and security were loud having casual conversations in the hallway. Our stay extended from late afternoon till 2/20/25. Staff had no regard to late hours and the needs of my child who needed to get rest. Staff need better training on how to be respectful of late hours. The room we were for over 12 hrs was dirty. read more

MISDIAGNOSED, and was blamed for eating " greasy food. " Came to urgent care on Thursday and was misdiagnosed.my symptoms got worse, called the nurse hotline and she recommended that I go back to urgent care the doctor basically disregarded my opinion , and in a way put the blame on because I was eating too many greasy food . Ordered blood work, and IV fluid. 2 phlebotomist who were the sweetest tried they're best. I was poked 3+ times , by different size IV needles. I wanted to refuse treatment. The Md talked me out of it and I allowed them to try again and they missed in the same arm 4 times. I refused and left with an AMA. I did a home test , and went to a clinic , I have COVID. I wasn't getting stomachaches , fever , nausea , cough and chill and terrible headaches because of " greasy food ". I was getting them because I have COVID. Urgent care is absolutely useless. The only reason why I give them 2 stars is because my PCP is absolutely amazing, he's the only reason why I haven't left KP or else I would've. read more

Kaiser Permanente's Specialists and Lab Services are great, and they really do treat you with care, but their ER, Urgent Care Center, and their 24 Hour Pharmacy could be better. Their Urgent Care has been improving over the years, but the wait times are still an issue. For some people, it's still 1 hour and a half for care, and other patients it's longer. The ER is the worst with the longest wait times: up to 3 or 5 hours depending upon how busy they are. Also, the ER Staff has terrible bedside manner. The 24 Hour Pharmacy is crowded and the lines are always long. They now have a number system, and that doesn't really help either. They need a second pharmacy in the main hospital, but for some reason they refuse to open up another pharmacy. read more

I'm 5 days post op and I was having acute pain, so I went to the ER. It was shift change so I was very understanding of the wait time. I was just happy to be in the ER and going to be seen. The staff at check in was very patient with me because of the surgery I had I talk very muffled and low. They took their time with me and really listened. Once I got to the back the nurse who helped me was very kind. I really wished I remembered his name, but he was great. He made sure I was comfortable and warm. He explained everything to me and reassured me that I would feel better soon. I met with Dr. Flood who was a gentle soul. He was so kind and made me feel very comfortable. He made sure to provide me with the care and medicine that met my needs and symptoms. Both these gentlemen were so amazing and I just wanted to shout them out. I really wished I could remember the nurses name. But just know you were great sir. I appreciate the kindness because I was in so much pain. I definitely left feeling much better and happy. read more

DO NOT COME HERE. i took my son to the ER bc they ONLY have urgent care pediatrics from 5-7. all the front desk women couldnt answer any questions about my billing or wait time ( mind you my child is 1yrs old & was literally throwing up in front of them!). Veronica H. took my sons vitals & asked me 3 times if i gave him motrin ( i guess she wasn't listening or even reading her notes that she was "typing." Veronica proceeds to look for a thermatat in a dirty, messy draw and SHOVES it up my sons behind w/ no compassion or caution! and just smiles when i told her he's nvr had this done to him. a boy nurse with dunks & a hickey on his neck called us in and said only one person in & when we asked the front desk lady she said 2 visitors were in there, which is a lie. the boy nurse sat me in the room didn't even say anything and just left. i've never walked in into a more dirty room than this one. there was trash left behind, the tray wasn't even sterile/cleaned, the floor had BLACK FOOT PRIINTS & SCUFF MARKS, when Veronica said they were going to clean the rooms & then call us in. i ended up leaving bc the treatment they give to patients especially A BABY is inhumane. i guess Kaiser isn't a hospital anymore bc there's literally no procedures for cleanliness, no one can answer your questions, nor can they have any sympathy or compassion for patients that are going to the EMERGENCY ROOM. read more

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So this review is for the Urology Dept only. The hospital staff are amazing. I had a very unsuccessful Ureteroscopy at this location. The Urologist failed to collect all the remaining kidney stones that were broke apart during this surgery. He even admitted it. "I don't know how I missed these." Four days after the surgery he took the stint out and by the time I reached my car I collapsed and was rushed to the ER via ambulance across the street. There they discovered all these remaining large kidney stones. Woops. I was sent home later and then continued to get sicker and sicker over the next four days. I tried relentlessly to get an appointment and was finally able to go get blood work done here in Pasadena first thing in the morning on a Friday. Turns out I was in septic renal failure as I only have one kidney. This is exactly what we were trying to avoid by having surgery. Urology called late afternoon and said I had to rush to the ER in Baldwyn Park, which I did. (on a Friday at 4:00 p.m.). From there I had another 2 day stay in the hospital. When I was released and sent home I started to finally pass these stones. (I had forgotten about that nightmare since the renal failure.) This lasted a week. Then after a week of hell on earth I went back to the ER in horrible pain where it was discovered I now had acute pancreatitis from all the trauma. (No Gallstones and I don't drink which are symptoms) Another hospital stay. What was originally a $180.00 surgery is now over $2,000 in med bills. Not to mention I missed an entire month of work. read more

What's going on ? Here at Kaiser before you would never see this at the cafeteria and at the restrooms they would always be spotless read more

Kaiser Permanente - The cafeteria - Medical Centers Near Me - Baldwin Park, California

It pains me to leave a bad review because I've had good experiences here in different departments. Both my kids were born here and both my wife and I have had surgeries here as well. With that being said, my bad experience today was in regard to their ER. Not that any of these reviews get read anyways since all replies are the same generic message that directs you to their email, but there it goes: Firstly, we all understand how difficult the ER is and I've waited long hours in the past with no complaints. I took my toddler in today and waited for 3hrs while watching other more severe cases get priority, which is normal and understandable. I don't have any complaints about this process and it's always been like this, even I've been on the benefiting end of this process. Today, I watched as security wheeled in a man who complained he was having issues breathing and chest pain. Nurse asks him what his name was and he if he was a Kaiser member. "I'm homeless" was his response. They continue to have a full on conversation about his medical history and his breathing problem suddenly disappears. Regardless, they wheel him in immediately and he never comes back out. If all they did was take his vitals, he should have been out relatively quickly. This is all beside the point. There is a room and hallway full of paying members who have been waiting for hours and they chose to treat someone who was obviously faking their urgent health problem, was homeless, and not even a member. Please advise that my issue isn't with him being homeless. It's the fact that he clearly wasn't having the urgent episode as he was claiming. He should have waited being all the paying members. After having a conversation with the front desk nurse, I was told my son isn't priority and the wait could last upwards of 8hrs. She said there was nothing I could do to help my son and they would only see him quicker if his situation worsened. Needless to say, the obvious choice was to leave and wait in the comfort of my home until my son worsened, then return and he'd be seen quicker. What. A. Joke. read more

It's DRUG TAKE BACK day at Kaiser Permanente Baldwin Park. It's great to be able to drop off all my expired medications - this event is held twice a year (October and April). read more

This Kaiser parking sucks and it's very outdated. Some of the nurses on the ICU floor are rude and not caring. Worst experience at Kaiser when dealing with a sick lived one. read more

Based on my recent experience at their emergency room, I would give them zero stars if that were an option. Staff seemed bothered when I informed them my daughter was feeling worse, even though the KP text system asks patients to update their staff of such things. My 8 year old daughter started crying due to an earache on a couple of occasions and nobody bothered to check on us. We waited over 7 hours, and it was frustrating to see staff chat/fraternize with each other in front of patients that have been waiting for so long. read more

This is mainly for the Covid testing. I was able to secure a testing kit thru the E-Visit questionnaire which allowed me to visit Kaiser and to take the test without any appointments. Called day before and was told they opened at 8:30AM so I came here a little bit earlier expecting a line in which a lot of people were doing the same. The line looked very long but once it hits 8:30 line moves very quickly. I've taken a Covid testing before at the Dodgers stadium and WOW Kaiser was way more efficient in their process. From start to finish, it only took me 15mins compared to 1 hr and a half at Dodgers. read more

Kaiser Permanente - Covid testing - Medical Centers Near Me - Baldwin Park, California

Don't come here unless you are LITERALLY dying they will treat you as if you have Covid and try to put you in the Covid ward. Some of the nurses checking you in are the worst! Particularly a male. No people skills whatsoever. As well as the rent a cop. Stay away. I did not want to come because of the current situation but i had no choice. I was having a scary reaction to something. I understand there is a virus but not all sick people coming have it. You can not be controlled by fear. Maybe this is not your calling. There are great doctors in the world and I've had the pleasure of meeting a handful. I will be complaining to the Supreme Court. Thank god the nurse director had a human heart & ws compassionate enough to hear me out and see that my case was uniques and not at all related to the fear, or I would have been exposed. Stay home, eat well, & exercise! I do believe we should not be locked up at home, just be safe and mindful of others and respect people. read more

Really great nurses and Dr's here there really friendly this place is clean inside its close to home I've been coming for years here I really enjoy it read more

Kaiser Permanente - Today is a good day - Medical Centers Near Me - Baldwin Park, California

Beyond a star 2 years ago I went to the ER mid shift meaning the doctors didn't give a s*** other than leaving for the work day. They diagnosed me originally with gallstones. They sent me to ultrasound. Nothing was found but because they didn't want to put any more effort into my diagnosis because it was change of shift. They discharged me with GERD what that means. I have no idea. But they medicated me enough to not feel any pain. So I was discharged as soon as I got home. I felt I had to relieve myself and got up to pee and when that happened I felt this huge pop fell to my knees fainted and called out for help. Mind you my roommate is a 94-year-old lady that happens to be my mother. No help available. I was able to reach my cell phone and call my son and ask him to come help me. Prior to me calling 911 he got there before 911 could ever assist. I was sent back to the ER. I was somehow give him priority and what was explained to me that I was misdiagnosed. This was Baldwin Park emergency room second round new doctor. He advised me My appendix had burst and there was no other treatment. Other than antibiotics there is no surgery. There is no heroic method either the antibiotics worked or I would become septic and possibly die. I was put on antibiotics. It took me several days to recover. I gained enormous weight. I was uncomfortable. The weight gain was nothing to being grateful to having life. But I was hospitalized for over 10 days. I filed a grievance and nothing came of it. Nothing to tell me would happen to the doctor that misdiagnosed me and sent me on my Merry way to my death. Nothing to tell me how he was put on restriction or any kind of preliminary action for his behavior. Nothing I let it go. Bye. I stood behind the fact that we are all mere humans. Only to become sick again and misdiagnose by three different doctors. Three different emergency rooms. I'm coming close death again. It was a primary doctor that sent me back to the ER and said I needed to put an antibiotics and only for the ER doctor to mock the primary doctor and say she sent up red flags for no reasons. My blood work was much higher a week ago and there was no reason for her to send me back to the ER to be put on antibiotics and precautionary medication to make sure I did not become septic. What happened? He consulted with the internalist that said ma'am you we need to be admit it immediately and be put on antibiotics and we will take further testing to find out where this infection is coming from. But the doctor that mocked my primary doctor was nowhere to show his face was nowhere to apologize for telling me that my primary doctor had sounded the whistle for nothing. I was hospitalized a total of 21 days and the month of December with three different diagnoses and it wasn't until the good-hearted doctor that found my problem could not even assist me because I was put on blood thinners and the operation that consisted of saving me would not with the help my heart. So I ask you less than one star and if anyone else has had the same experience with Baldwin Park. Police say so because apparently I've requested investigation and they've never gotten back to me 2 years later. I'm in a different boat with a different diagnosis and no one has also reached out to me read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

May 30th, 2024 I took my Mom to Urgent Care for her severe arthritis pain she's been experiencing lately. The P.A. was Jeudine while the LVN was Liz. We were highly pleased with Jeudine- his professionalism, patience, and knowledge were highly appreciated throughout our visit. If we could have him as our primary physician (even though his title is P.A), we would happily take him each time. Our nurse was okay. I believe she should have more training courses when it comes to her interactions with her patients. A bit short and direct and not always taken in the best manner. I believe she means well, yet needs to be aware of her tone, patience, and compassion with all patients. Overall, a great experience. read more

I had an appointment at 2pm in Radiology. I waited over 3 hrs to get X-rays. From now on I will go to the Ontario Kaiser. read more

For womens health OB/Gyn; Gyn Care the only provider I would see is Dr. Saraj. She is efficient. She is thorough, she gets it right!

My dad received great care here a few years back when he was hospitalized for West Nile Virus. Everyone we worked with was kind, helpful, and competent - it put our family at ease during a very stressful time. We continue to be impressed with the medical and administrative staff at this location and have not been disappointed with the various services we have received at KP Baldwin Park over the years. read more

So I understand why hospitals get bad reviews. No one is ever happy to be there so they are more on edge and grouchy. My mom was admitted because she has cancer and needed to have a kidney removed. Scarey. But I need to say this hospital was very communicative and really on top of her care. Her 2 nurses were great. Answered every questionand made sure she was completely comfortable. Very happy with them. What really impressed me was having Felicia the department Nurse Manager go to each room personally to check on the quality of care my mom was receiving. She was genuinely interested in mom. Same with the case manager and pharmacy. Just a great caring group of people. Thanks for taking such good care of my mom. read more

The people who work in the labs are meant and the order they follow to see the patients doesn't make any sense. They made us wake over 30 min to take a blood test because we had to do the urine too but people who had to do just the blood work on screen said 30+ min when they were finishing if checking in were called. I asked about it the answer was they were base on the severity of the patient meaning if you are fine you have wait. When I saw some staff that could be taking care of patient in their phones. Like come on I know we all check our phones at work but that's the quality from this famous hospital. read more

If I can give this place 0 stars I would. If you're looking to wait 3 hrs to be seen if your sick this is the place to be. I came in for chest pain and shortness of breath (heart attack symptoms). I was taken in and then forgotten... the nurse made sure I know it was over a 3 hr wait and said the people who are the sickest get taken in first. Understandable but after the wait it felt like my pain want not validated and I would of appreciated them saying "hey go home". On top of the wait there was SO MANY people waiting! Elderly people and children and no one is helped. There in NO SEATING are to wait. They only have chairs lined up in a hallway... for a company this big this is unacceptable. On top of waiting so long this place is dirty. No where to sit too. I use to think this place was good and this is who I wanted to to be taken care of! I will definitely be changing that. It's so disappointing to have experience this. Sadly you're better off calling 911 or going somewhere else than this location. To whoever manages this facility do better! Look at the reviews people in your community are leaving here and listen to the feedback of people in person. read more

Kaiser is the worst. I can't get an appointment with any doctor, can't get a spot at urgent care (they are always at capacity) and ER wait is about 9+ hours long. I was experiencing chest pressure with headaches & high blood pressure. Couldn't book an appointment with a doctor because the appointments are 2 months out. Couldn't get urgent care to help because they were at capacity (doesn't make sense since there were very little people waiting). I ended up going to ER since I had no other option. I waited 4 hours to only be told by a rude nurse that a doctor won't be able to help me with my high blood pressure, not unless it was extremely high; basically I had to be dying to get help. She told me it was better for me to see someone else then to wait in the ER as there was no point in waiting. At that point, my blood pressure reading was higher then when I first got there. I don't know what kind of nurse encourages a patient to leave the ER. These type of nurses don't belong in this field. Glad I got to see how Kaiser truly is. I pay about 2k a month and I get 0 help from them. Next year I won't spend a dime on Kaiser. read more

Came into kaiser Baldwin Park urgent care because my OBGYN was concerned being so far along with my pregnancy and having covid related symptoms, that I needed to get checked. The wait was definitely long but moved fairly quick despite all of the respiratory illnesses going around. I really thought it was going to be an all day wait. Towards the registration desk a kind woman came around from behind her desk to ask me in line if I was experiencing any urgent labor related symptoms. Thankfully no but her concern was so heart warming. I was then called up by Vanessa Garcia working at registration and she was so kind and really helpful with the process. She gave me so much feeling of easiness than when I first arrived. After that, I had a great nurse named Claudia who was quick to find us a room despite a full house. The professionalism was just so refreshing between both Vanessa and Claudia. Then after being tested, Dr. Placencia was really straight to the point and honest. Which me and my husband appreciated.  I felt way better understanding which medications were safe for me since I'm super pregnant and symptomatic. Made the wait worth it to ease our anxiety. Thanks to the caring staff at urgent care. It really makes a difference. We know you guys work so hard and we appreciate all the hard work. read more

Kaiser Permanente - She is super awesome! Registration at Urgent Care - Medical Centers Near Me - Baldwin Park, California

Had a referral from my primary doctor for a ct scan about two moths ago came in as walk in wait was over three hours I was told to make an appointment It was for almost three weeks after Came in with appointment they told me the wait was 2 1/2 hours they gave me another appointment a week later Here I come and again the long wait My appointment was at 6:15 pm Here it's 8:30 pm and I'm still waiting so much money kaiser makes from us and can't give us the respect that we deserve as patients and the most irritating is the What their excuses are Sadly there is nothing we can do read more

Absolutely the best care I could receive. I have the utmost respect for all the staff I have encountered. The staff and facility are completely dedicated to patients well being and care. A most professional and well run facility. Thank you Kaiser and your entire staff. read more

Still do not recommend. The "business owner" commented on my review. I emailed the information as suggested. Long story short, Kaiser BPK GAVE UP on my niece and stopped everything that was helping her slowly improve...apparently too slow for them...and now she is gone and my 14 year old grandnephew is without his mother. She passed away in their h*ll hole 12-1-2022. read more

It's odd giving a hospital/medical facility 5 stars but overall, my experience with urgent care went really well. I've been to urgent care before, but it was usually for someone else. This time, it was for me. I went to urgent care around 9am on a Tuesday morning. My husband drove me there and waited with me. From beginning to end, I was there from 9AM - 2:30PM (approximate times). We checked in and waited about 20 minutes before they took me in to get my vitals and then I was back in the waiting area and waited an hour to be seen by the PA on duty. We discussed the reasons why I was there and he ordered lab work and ultrasounds. The lab work was quick, but the wait for the ultrasound was going to be over an hour. The nurses made me aware of the long wait. My husband decided to wait it out with me. I went in for my ultrasound right before noon, the nurse/tech apologized profusely for the long wait and explained that they were short-staffed. Not to mention, it was around lunchtime (not that they really get to take their breaks on time, if at all). It took about 20 minutes for 2 different types of ultrasounds and he told me to go back to urgent care so the doctors/nurses can review the test results with me and give me a proper diagnosis. I finally sent my husband home because it was going to be another hour-long wait to be seen again. Again, the nurses and staff were very polite, professional, and welcoming. I finally got my diagnosis and the PA explained my symptoms and gave me a prescription. I usually do not go to the BP location unless it's to see my endocrinologist so I wasn't sure how busy the pharmacy was going to be so I asked to have my RX sent to the other KP location that's even closer to home and I was on my way. Long story short, I left BP and I got a text regarding my RX so I opted to use mail order. Unfortunately, the CC on file had expired and after I updated it, I didn't realize I had to "submit the order". In the end, I ordered it and had it filled by the pharmacy at BP because it was open 24/7. I work full-time and go to school full-time so it was the best option for me at the time. We came to the pharmacy after class one night (close to 10PM) and I was in and out of there in no more than 5 minutes. I expected the long wait times because it was urgent care - what I wasn't expecting was the top level of care I received. I did not feel rushed and the great thing about urgent care was that I got everything done on the same day rather than make multiple appointments to come back for ultrasounds, lab work, and then a follow up appointment, etc. read more

My MIL visited the ER for stomach pain during the 7am shift. The nurse who drew her blood was visibly angry and rude from the moment he entered the room. He was intentionally rough and aggressive with my MIL. He used a tourniquet to draw blood and tied it painfully tight. He wasn't careful when drawing blood and caused severe bruising. Having a bad day is not an excuse to mistreat patients. This is completely unacceptable. read more

Kaiser Permanente - Bruising after aggressive nurse drew blood - Medical Centers Near Me - Baldwin Park, California

Had an appointment today 5/28/2020 for my 4yrs. Old to have his fiscal my son was restless and I noticed on the white sheet the nurse has laid down there was blood spots I told the nurse but still this is unexceptionable with all that's going on with covid-19 I am so disappointed and grossed out Update: I received a call from the manager about this issue she was very polite and apologized repeatedly and she was very sympathetic I appreciate that her recognizing that it was unacceptable. read more

Kaiser Permanente - Left over blood stain so gross they can't even wash their sheets right so gross my 4yrs. Old was sitting on this crap.... - Medical Centers Near Me - Baldwin Park, California

I've unfortunately had my fair share of visits here from routine appts to inpatient stays. Parking- seems to have gotten better now that the new structure has opened, but expect to park near the roof if you have a mid morning or afternoon appt. ER- wait times aren't that bad. I've been on a weeknight and weekday and on average, waited 45 min. Staff are pretty friendly considering the circumstances. Overnight stay for delivery of my second child- delivery and post partum team were extremely attentive. They made it such a warm and comfortable experience, which is such a stark difference from my first delivery at Kaiser Sunset Medical Center. The nurses and medical assistants always asked if I needed anything like water or juice or more pillows. The physicians were amazing and explained everything that they were doing and what meds I was given. Food- I work in health care and have eaten at a dozen hospital cafeterias, and this has got to be at the top of the list. They offer a huge variety and for inpatients. A person comes to your room to take your order. I was given 5 options for lunch. I honestly really liked the salmon and had it both days. Con- The signs aren't that helpful at helping you get where you need to go. For example, there is one building for office visits and the other for the hospital. For some specialties, you would have to know to go to the hospital side for your office visit. Also, not all physicians are listed on the directory outside of the elevators. Overall, a very pretty good experience. read more

Kaiser Permanente - In room lunch. Salmon with choice of sides. - Medical Centers Near Me - Baldwin Park, California