Unprofessional and inconsiderate , we had to ask multiple times about the antibiotics that we were…read moregetting , the staff kept getting annoyed but wouldn't give us a straight answer , my grandma can't comprehend much so I was there to help and if we didn't understand something the nurse said she would respond with attitude. The doctor was the only professional one there she answered most of our questions and cared to listen to what we had to say , some of the staff was also ordering food in the corner , which wouldn't be a problem but to dismiss the questions we had to ask for the doctor just because you didn't want to go get her so you can go on your lunch is beyond me ; then when my grandma made a comment about how rude the staff was they proceeded to go talk crap about my grandma in the back like if it isn't a small and quiet clinic and we can't hear , will never get how people can be like this working in the medical field.

This location is by far one of the worst clinics I have been to. Inconsiderate and unprofessional…read morestaff

I was sent to a small waiting room I had 4 falls was very disoriented after two words I'd forget…read morewhat I was saying. I needed to use the restroom and although there were medical staff doing nothing and standing right there looking at me, no one would help me all I needed was a wheelchair. That went on for seven hours. After this happening, a tech was supposed to take me in for an MRI. He didn't want to do it. I could hear him trying to get others to do it or to come with him. ( I'm pretty little and not that difficult to deal with ) I heard someone saying "Sharon likes falling down" and others laughing ( maybe because I had been in for falling before ? )Due to my thought process this was a really scary time for me. Between the staff in the waiting room the tech for the MRI and the other staff thinking my falls were something to be laughed about they were very unkind and unprofessional. I do have to say that the Doctors were always great. And once I was taken up to the 6th floor I have nothing but good to say the Doctors Nurses CNA's everyone I encountered were always professional kind and caring.

Just spent 4 days at HGC. RNs and floor staff great. Hospital filthy. Food disgusting!!! I was…read morerunning 103+ fevers and when those break I would soak my clothes and bedding - not once in 4 days did anyone offer change my sheets or clean the room. I had to ask (remind) them to change my bedding and keep giving me new pillow cases. No one offered to help me take a shower or bathe myself. Not that I would take a shower there... my Bathroom was disgusting - floors were filthy. Hair in the shower drain and in shower floor. But the fact that no one offered to? Toilet leaked. Sticky gross stuff on bedside table. I had to clean that I have no idea what it was. But having said all that again my nurses were amazing and this is NOT their fault they are not the janitors!!! They kicked my infection in a few days so I'm grateful for that. They were sweet and kind and funny. The second ER Intake room was small maybe 15 chairs (hard plastic chairs that I had to sit on for 7 hours until they had a bed ready upstairs) and there were 11 of us crammed in there - so hippa laws went right out the window - I knew everyone's situation and financial issues and everyone knew mine! Two men working in there didn't wear gloves while attaching iv tubes to the drips or while doing EKGs. Everytime the AC came on I would start having coughing fits. My roommate noticed said ya know Bea everytime the ac comes on you start coughing. Hmmm?? My first blood cultures were contaminated (with staff) Gee wonder why???? and they had to redo them. Drs were arrogant and pushy. They wanted me to stay 2 more days (that's the soonest the urologist could do it) and have surgery to blast a kidney stone they said was causing the infection. That kidney stone has been there for 30+ years never changed location or size or caused me any issues. And hell no was having surgery there. I'll find another surgeon not affiliated with this hospital and get second opinion. So again grateful that they were able to get me better but honestly I didn't feel safe there I felt like I was surrounded by filth and dirt. Other issues too but I'm running out of room lol be ware when going there. Others have shared same stories with me. I'm new to hemet so I had no idea. I'll go to Murrieta ER next time!!

I've been a patient with Neighborhood Healthcare in both Temecula and Riverside for about 19 years,…read moreand I can honestly say they've consistently provided excellent care. Over the years I've seen several different doctors, and every one of them has been knowledgeable, respectful, and quick to provide what I needed -- whether it was a doctor's letter, a referral, or follow‑up care. I've had occasional delays with referrals being processed, but I've recently learned that most of those issues were on the IEHP side, not Neighborhood Healthcare. Compared to other clinics I've tried, the difference is huge. I even tried UCR Medical Clinic, and after three separate appointments I still couldn't get a single referral completed. I ended up returning to Neighborhood Healthcare because they've always taken care of me and actually get things done. After nearly two decades as a patient, I can say they've earned my trust.

I guess if you're desperate and in a pinch this might do but otherwise I'd suggest you avoid it!…read more You're unable to actually call this office, you must go through a "call center" all the time, no matter what and good luck getting a call back. I went there for one purpose to get a couple prescriptions I'm on renewed, one is for HRT, the other for migraines, nothing earth shattering. I asked the NP who saw me if she thought perhaps she should do a pelvic exam, but she said no, I dont think its necessary, and I havent had one in a decade by the way! She then told me she'd call in my prescriptions. I didnt worry about it for months because I still had refills left from my old doctor, but recently when I tried to see if they were there I was informed they had never called them in. I then contacted the "call center" for help to contact the NP I'd seen to find out if she could NOW call those in. Nobody called me back. Today, I called again, only to be told that "she said" she wouldnt be calling those in at all! No explanation. When I asked WHY they thought I'd come in months ago to see her and discussed refilling those prescriptions with her, I got nothing. So, they got my money for the appointment, and I got NOTHING for that money. NOW I have to go try and find someone who can see me fast before my prescriptions run out entirely, you do NOT want to stop taking Emgality suddenly trust me, and yet nobody in the Neighborhood Healthcare seemed to actually CARE!

Not all of the staff are as caring as should be for a family doctors office but I HIGHLY recommend…read moreDr mohsen shalaby. Let me tell you now I AM NOT associated with this medical practice, I have no family nor friends that are associated or know anybody who is. My only experience with this place is that Dr Shalaby was and is my primary care doctor. Something u should know: Dr shalabys office is in Hemet , I moved out of Hemet in 2022 to Fontana approx 45 mins drive. I will not consider getting any other doctor. My wife and I both adore this kind gentle experienced and knowledgeable medical doctor. He says what he knows and he knows what he says. He has expertly cared for my entire family since 2018 and even after our move we will drive the 45 minutes for him. He DOES NOT just treat you, he heals you with I er to+ years experience and has NEVER had a bad review of mad or even a blemish on his record. He is a great man and an even better doctor. It took my breath away and . Made my heart hurt when I looked here right now and seen somebody complaining about the service at this office and had the nerve to mention Dr shalaby when Dr shalaby has NEVER had a negative thing to say. Negativity isn't even in his vocabulary. He can make anyone smile and if ur having a bad day all you need do is make a Drs appt and I'll guarantee u he can pull u out if it. Ok I'm rambling now but I just want to make sure my point is crystal clear. I will attest to it and I will stand by every word I speak when it comes to Dr mohsen shalaby. He is the greatest Dr in southern California ON EVERY LEVEL. He has cured every ailment I have had since 2018 and the ones he couldn't......, he texted me to another great Dr that met his standards AND MINE. So long story short, if somebody has something bad to say about Dr shalaby

If you value your time and expect a doctor to actually listen to you, Innercare--specifically Dr…read more Mohsen Shalaby--is not the place to go. Let me paint a picture: You book an appointment for 3:00 PM, arrive early at 2:45 PM, get called back right on time, and then... you sit. And sit. And sit. For 50 minutes. When the doctor finally walks in, he's already rushing you out the door, saying he has "other patients to see." I came in with five things to discuss--legitimate concerns, not small talk. By the time I got to concern #2, he was already pushing me to wrap it up. I politely pointed out that if I could wait an hour for him, he could wait five minutes for me. That didn't sit well with him. From that moment on, everything I said felt completely dismissed. This wasn't just one bad visit--it felt like a pattern of rushed, impersonal, and dismissive care. And based on other reviews, I'm not alone in that experience. So, if you enjoy long wait times, rushed visits, and a doctor who seems uninterested in what you have to say, this is the place for you. But if you prefer a doctor who listens and takes your concerns seriously, do yourself a favor and go somewhere else. As for me? It's time to take my care elsewhere... to a doctor who actually listens.

Staff needs some serious soft skill training. Rude and inpatient! I would not go here again. They…read moredid call me 3 weeks later and confirmed what I thought was wrong but that's after telling me nothing was wrong in the initial visit.

Visited about 1 month ago with an upper respiratory infection. Arrived just after opening on Sunday…read moremorning. Only 1 other patient waiting. Completed a short intake form, presented ins card and paid my copay. I was checked in and called in to an exam room within 15 mins of arrival. Dr Abraham was very thorough and comprehensive. Prescribed needed antibiotic and cough medication. Suggested I return if symptoms do not subside within 7 days. Facility shows its age but was clean and staff was professional and considerate. Not rushed. Would definitely recommend and would return if needed.

very poor does not believe in even if it's been previously prescribed does not really help his…read morepatience and doesn't really take his patience seriously and he's left a lot of patience hurting without just really medical practice all around bad customer service with the crew it's just all around a very nasty place. Nobody there is respectful. There was a nurse there but otherwise that was only one person that was office that was plus the front desk person and two gentlemen, but otherwise yeah, it was very unpleasant to say the least

We've been using the Rancho Family Medical Group for over 2 years now. As a whole they are a good…read moregroup of doctors and staff. Our fave is Dr R.Eric Madrid. He is our GP and is very personable, knowledgeable, and very responsive when contacted through Messaging in MyChart! I give him 5 stars. The office staff I took a star away only because occasionally it takes a little prodding to get results. The quality of care with Dr Madrid and his care team has been very good! If you live in Menifee-Hemet-Winchester area I would recommend this group highly!

STAY AWAY IF YOU CAN....These people are rude and do not care about your health. You get stuck in…read moretheir bureaucratic nonsense and they don't even mind telling you that's just the way it is. My mom is post-surgery TKR and started PT immediately in the hospital, this is a narration of my experience with Hemet Home Health. Unfortunately, I have not been able to get anyone there to listen. I have filed a grievance with the insurance. No one needs to be treated without respect and dignity. Insurance was approved and Hemet Home Health was supposed to provide the care. Their policy is to have a nurse assessment before PT, understandably so. However, it took several phone calls, before they even realized she was post-surgery. I kept asking that they look at the MD orders. The lady scheduler told me, she did not know she was post-surgery, and that she would have scheduled sooner. MD is now stating window of opportunity is closing before my mom is stiff. I kept telling them this until I started yelling and screaming and demanded that I get a status on when PT would start or get sent someplace else. Nurses are coming for dressing changes, would vac, etc. (not MD orders). The doctor specifically instructed that only his team needed to look at the surgical site. My mom does not understand English language very well. I can't even imagine what would have happened if they started messing with her surgery site. Each nurse promised they would document so that PT can get started to no avail. Why can Hemet Health not carry out MD orders? After weeks of no PT, PT was finally started but on the days she is at the doctor's office. I categorically stated, NO WEDNESDAYS due to MD post sx appts. The only PT available can do only Wednesdays. Here we go again with the phone calls, then I was given the wrong PT number. I was calling some random PT number in Vegas. At least the person apologized, after I called back (would have been nice if they called me back with the correct number) but hey, they apologized. Finally, I have PT and OT no problem with this company; however, Hemet Home Health continues with their incompetence, rudeness and outright disregard for patient care. Today, 7/20/23 - Tania, a very rude office staff called, stating " I understand you are receiving PT with no nurse visits. The nurse has been calling you and you did not pick up. I quickly checked my phone and offered to send a screenshot. Her response. This is not a debate. Wow! I then asked does nurse need to call each time as I gave her my cellphone number? This set off a storm... The mere fact that I missed a call and called back shows I follow up on missed calls. If I would randomly call a number that I don't know, why would I miss the nurse's call and not call back? After all my ordeal to set up PT/OT why would I not answer my calls? PT/OT call and text just fine every week. Hemet Home Health can see this, so the accusation is just unreal and baffling. At this point, I realized I am dealing with both an incompetent agency and equally incompetent staff. I have interfaced with at least 4 or 5 people in this agency, so I am leaving this review because it is a systemic/organizational issue. The fish rots for the head down. Train your staff on customer service, fix your bureaucratic bottlenecks, and treat patients with care. You are in business because of the patients.

Hemet home health care located in Hemet , CA…read more This has been a terrible experience. The LVN Robin Jones that was my caretaker. Never once arrived at my home on time or she did not show up at all. The case worker made an appointment to see me. She did not show up nor did she call me. I called the office after I waited 2 hours for her to arrive. I called their office to let them know.It was on a friday. I was told to leave a message and that I would get a call back on Monday morning. No one called me back. Each person you talk with will give you a different answer. I would not waste my time with this business ! The absolute worst in home health care business I have ever dealt with. There are many other ( In -Home) care business in Hemet and the surrounding area. My Rating is a FFF

avoid this place even if you are covered by the va!! i had an appointment and they tell me that…read morethey called me, which they never did, to cancel my appointment! they claimed that the va authorization expired. they never called!!! the poor ratings are there for a reason.

Today was my first visit to this office. The decor is a little dated and the facilities looked a…read morelittle older. If your looking for high technology and modern equipment you may not find it here. I stepped on the scale today and it basically fell apart before I placed any weight on it. Thank god it didn't happen when I was standing on it The staff is pleasant and the appointment went quick as their really wasn't anyone ahead of me or waiting. Anyways, Anastasia who examined me was professional polite and very thoughtful and thorough with explaining everything. Good experience and it weren't for this office being a GI specialty I'd consider asking her to be my primary. However she was a PA so I dont think it would have worked anyway Good place good staff and a good experience. Would have given 5 stars if not for the dated equipment

Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

From the owner: Our office offers a variety of services including state programs such as Family Pact, CHDP, Every…read moreWoman Counts. We also offer USCIS Certified Medical Examination Reports and affordable office visits. We take most of the insurances including regular Medi-Cal