Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

From the owner: Our office offers a variety of services including state programs such as Family Pact, CHDP, Every…read moreWoman Counts. We also offer USCIS Certified Medical Examination Reports and affordable office visits. We take most of the insurances including regular Medi-Cal

I was sent to a small waiting room I had 4 falls was very disoriented after two words I'd forget…read morewhat I was saying. I needed to use the restroom and although there were medical staff doing nothing and standing right there looking at me, no one would help me all I needed was a wheelchair. That went on for seven hours. After this happening, a tech was supposed to take me in for an MRI. He didn't want to do it. I could hear him trying to get others to do it or to come with him. ( I'm pretty little and not that difficult to deal with ) I heard someone saying "Sharon likes falling down" and others laughing ( maybe because I had been in for falling before ? )Due to my thought process this was a really scary time for me. Between the staff in the waiting room the tech for the MRI and the other staff thinking my falls were something to be laughed about they were very unkind and unprofessional. I do have to say that the Doctors were always great. And once I was taken up to the 6th floor I have nothing but good to say the Doctors Nurses CNA's everyone I encountered were always professional kind and caring.

This place is a joke. The ER doctor was so inappropriate, the primary physician has not touched…read morebase with us..havent been available for the 4 days my mom has been here. The case manager does not know anything and haven't been able to help. I called to have my mom changed and waited over 30 min before asking again. The nursing staff is very rude and not helpful. No one wants to do their job here and I have to come everyday to make sure they are taking care of my mom...im so frustrated with this hospital... On a good note the GI and Cardiologist were amazing and made sure I knew what was going on...

CLEAN, SPACIOUS, & CONVENIENT! Alliance has proven helpful during many urgent care visits. I…read morerecently came in during a bad case of the flu and they gave me the proper remedies I needed. The wait time was reasonable and the check-in process was amazing. The lady at the desk was a little too snarky for my taste, but the phone check-in was easy to complete! I uploaded my information over the phone in less than 7 mins, it beats writing everything down! The doctor was kind, he seemed a little awkward at first but he was nice. I got a toradol shot per his recommendation and it definitely helped during my first night of recovery. The MA's and CNA's are always super kind, I love their bedside manner and customer service. My prescriptions were sent immediately to my pharmacy and without issue! Overall, I like Alliance! Could the chairs need a revamp or replacement? Yes! However, I'm comfortable here, and it's a reliable clinic, so I'm willing to put up with the damaged furniture.

I had a very disappointing experience with the front desk at this urgent care. The staff member I…read morespoke with was rude, dismissive, and repeatedly talked over me while I was trying to ask about a $120 charge and request a refund receipt. I was told my chart had been deleted because I "wasn't seen," yet I was still charged and never received a receipt for the payment. When I asked for documentation or proof of the refund process, I was told there was nothing they could provide and that it would take about 3 days. The only "solution" offered was to give me billing's phone number. She then asked in a rude tone if that was "okay," which felt condescending -- as if I had a choice when that was the only option given. When I responded that I didn't really have another option, she replied, "yep, that's all I can do." The entire interaction felt unprofessional, dismissive, and unnecessarily condescending for a simple billing question.

Incompetent staff, rude and short. My insurance specifically said that this urgent care is on a…read morelist of urgent cares to be seen. The staff couldn't figure out if my insurance was legit covered for their facility. After waiting an hour I decided to leave. When I arrived I let them know that my child is seen by Childrens Primary Medical group and that on their site it says that Apple urgent care is one of the urgent care to go to and also on my insurance it says to go there too. I explained that I I have a PPO insurance. After looking at reviews I'm kinda glad my daughter wasn't seen!

Dr. Worthless. That's correct. That's the same experience I had with Dr. Seto…read more I came in with a respiratory ailment. They took my blood pressure and asked questions (intended for the doctor). No one even took my temperature. They then took me to another room. Dr. Seto shows up. I'm not even sure he introduced himself. He stood by the door and did not approach. He didn't have a stethoscope and did not use one to listen to my breathing (normal procedure for a respiratory concern). He didn't look in my throat. He didn't check my ears. He didn't feel around my neck and glands. He didn't do anything as is normally done by a real doctor examining a sick patient with a respiratory concern. He starts writing a prescription for antibiotics (Amoxicillin 500mg 3x a day for seven days). That's a powerful prescription! But I don't even think antibiotics are used to treat a respiratory viral infection! I started to think maybe this doctor didn't know what the Hell he was doing! I picked up the prescription -- and four days later I had zero relief and effect from the medication. I knew it was incorrect to treat a viral infection with antibiotics. I was and still am sick as Hell! So, the end of the story is that the time and money I spent at Apple Urgent Care was a total waste. Dr. Seto is the worst doctor I have encountered in my life. It's embarrassing (for him) the way he served his patient. Avoiding getting close to a sick person was utmost in his mind. I'm still sick and fighting-through this respiratory infection. Its worse than Covid! Thanks for nothing (except supporting Big Pharma getting me to take 1500mg of Amoxicillin a day that I didn't need and couldn't benefit from -- and for no good reason!).

The care I received to regain my strength after a long hospital stay was mostly great! The CNAs…read morework hard to help everyone. Top notch who didn't miss a detail were Veronica and Giovanni. Veronica should train every CNA. She was the most professional, kindest and attentive CNA. Thank you Irma for delivering me to my car with a smile and a wave goodbye. The entire physical therapy team were great. Maureen, the occupational therapist assistant, was the most caring, positive and thorough . She was the only one who started me on Diathermy first, and she was spot on using that therapy on me! Nurse Evanie, who distributed meds was so cheery, kind and professional. She listened to my needs and acted promptly! I never waited long. The facility is kept super clean and maintenance crew like Hilda, Pedro and Lu Lu entered the room without loud chatter and were respectful and considerate of my needs to not have strong cleaners on the floor due to my respiratory condition. This place is not the modern remodeled kind but the care and cleanliness really matters a lot. The food was mostly very tasty. They happily substituted anything on the menu. The only change I would like to see is syrup without high fructose corn syrup and creamer without artificial ingredients If I didn't mention all staff by name, I still thank everyone for making my difficult time a little easier. My Kaiser dr on staff,Dr Ikstander and Dorcas were wonderful and attentive.

I was a patient at your facility for almost 2 weeks in mid December following colostomy surgery and…read morea colorectal tumor diagnosis. I wanted to take a moment to thank your team for everything they did on my behalf during that time. Your entire nursing team on Station 2 where I was located was so welcoming and helpful to a new and extremely anxious arrival like myself. I must give special mention to CNAs Veronica and Alma with whom I spent the majority of my time. They were always attentive and cheerful when I needed it most. Assistant Director of Nursing Mike Lamb also went out of his way to assist me when I had questions or concerns about my situation. The Physical Therapy team was fantastic in their approach to my healing. Primarily led by Ted and Jurbee, my PT sessions became the best part of my day. Their expertise and advice produced immediate results and made me feel much more confident in my ultimate recovery. Finally, your Administrative team- Meredith Shipley, Erin Hickey and Crystal Islas provided the patient related information I needed to relieve undue stress from the moment I was admitted to the day of my release. Again, special mention to Erin and Crystal for their efficiency. Both went above and beyond to assist me with scheduling doctors appointments and home nursing follow-up. As I am facing additional surgery there is a good chance I will be admitted to rehab again within the next few months. I will be sure to specifically request your facility. You are very fortunate to have such a professional, skilled and compassionate group of people working with you in the service of others struggling with various health challenges. Please let everyone there know what a difference they make and how very much they are appreciated!

My son was seen at this Urgent Care. Crystal at the front desk was very helpful. Made things much…read moreeasier. Thank you Crystal for all your help.

Poor care. Poor service. Poor follow through. Inconsistent info when calling for results. Poor…read moremedical practices. Patient is not a priority.

Staff needs some serious soft skill training. Rude and inpatient! I would not go here again. They…read moredid call me 3 weeks later and confirmed what I thought was wrong but that's after telling me nothing was wrong in the initial visit.

Visited about 1 month ago with an upper respiratory infection. Arrived just after opening on Sunday…read moremorning. Only 1 other patient waiting. Completed a short intake form, presented ins card and paid my copay. I was checked in and called in to an exam room within 15 mins of arrival. Dr Abraham was very thorough and comprehensive. Prescribed needed antibiotic and cough medication. Suggested I return if symptoms do not subside within 7 days. Facility shows its age but was clean and staff was professional and considerate. Not rushed. Would definitely recommend and would return if needed.

Wow I should of believed all these reviews and to top it off I've only had called twice and those 2…read moretimes wore horrible service so rude and unprofessional! I was put on hold for a long time when all I wanted to do was reschedule my appointment, and right away the lady sounded more rude ! I WILL NOT BE COMING HERE! I mean if you hate your job that's a personal problem because why are you working there !

This place is absolutely horrible, if anyone tells you any different.. they have probably been paid…read moreto make that review. They make you wait 2+ hours for your appointment. The people at the front desk are so rude and not caring. It's like they hate their boss or something and take it out on you. I came back for an appointment a few months after the first one and they asked me if I was a new patient. They LOST my records. They "didn't recieve" an X-ray sent to them from an imaging company. 1 male doctor would not listen to anything I told him, told me I didn't need to see a therapist or psychiatrist and when I got upset, he told my mother I had borderline personality disorder, which is not true at all. I'm over 18, so he broke HIPPA laws. The other female doctor, was nice and thorough. The place is overall dirty and unorganized. Find another place to go.

I was moving some boxes around in our garage and sliced my hand putting one on a shelf. Rookie…read moremistake. Very dumb. But I came here and was seen pretty quickly by Shelby, who was calm and took care of it. No fuss. No muss. Never been in an Urgent Care facility, but if I ever do anything stupid again, I would definitely come back.

I've came here a few times and have always had a positive experience. The staff is friendly and the…read morewait time is not too long. The providers seem more knowledgeable and caring than providers at other urgent cares in the area. This is the only urgent care I will be going to.