Excellent! Super fast to schedule, pre-visit instructions were clear and easy to follow, imaging…read morewent smoothly and results were sent promptly. Carolina was super helpful!

I can't say enough great things about this place! Carolina was absolutely excellent. I had both…read moreknees done and the time went by quickly. I was super comfortable and able to listen to my audio books as the machine was very quiet. Only bad part is the out of pocket expense plus parking in the city and trying to get out of the downtown gridlock late afternoon. But for me, it was all worth it. I would highly recommend this type of MRI and this particular imaging center for anyone who is claustrophobic or has anxiety in a regular MRI machine.

If you need an MRI and you can fit in any machine, are not claustrophic, do not have any medical…read moreissues that add difficulty to getting the test done, and have no issues with contrast, this place is fine. However, if you are claustrophobic, have medical issues that make getting in and out of an MRI difficult, require any modifications (even minor) to their standard protocol, or are unsure about how you will react to contrast, go elsewhere. On the plus side, they have multiple MRIs of different types and sizes. When you are booking or ask a question, they will often respond with the name of the machine or the room number as if the typical patient knows that info. I have been here several times and have had more than a dozen MRIs in my life at various facilities. So many times I have walked out of this facility. Two things are needed to get a good screening - the right machine and the right tech. I have had multiple instances when they have booked me in the wrong machine. I have also had them switch the machine at the last minute to the wrong one. They have some good techs, but you don't know who you'll get. They have too many techs who are very inexperienced. They have book knowledge only; that stops them from adjusting to the patient. For people with claustrophobia, the tech needs to listen carefully and adjust. If the patient cannot handle a head cage, insisting on putting barriers around the head and adding foam blocks creates an unsafe environment. This is especially egregious when the patient has had successful MRIs of head and neck with none of this. It is actually optional if you can stay still. But inexperienced techs will push for what they have been told is the norm. There is also an issue of techs not knowing how to help people who struggle to get up onto the machine bed. Add to that that people who are injured enough to need their services walk down slick hallways in hospital socks. Also, many older people are helped by being able to keep their glasses and hearing aids until they are on the machine. Taking them early, which they always do, adds risk of falls and disorientation. The greatest issue with techs is simply not listening to the expressed needs of patients. If someone says they need the room well lit, that doesn't mean turning on the light in the machine while keeping the room dark. Requests for time to settle in and zone out before starting are interrupted by chatter expected to calm you. However, having a tech repeatedly tell you that they know it's tight in the machine and that it is really hard to handle only adds to the stress. Additional issues are layering on blankets when the patient says they don't want one, touching the patient without notice, and tossing sheets over your face. If things go poorly and you ask for space, many of the techs, in trying to be compassionate, will touch you or follow you around. Again, this exacerbates the problem. Then they'll suggest you try meds. If you can't, they stare at you like that is the most bizarre thing they have ever heard. Some will even push the meds as if they are fun. Finally, I was there one time when a patient had a severe reaction to the contrast. She was treated like she was being dramatic. This worsened when they pulled a curtain and spoke about her, assuming she couldn't hear. We both could. She needed a shot of epi and to be sent to the ER but they saw breathing difficulties, striations, and a rapidly spreading rash as nothing. They seemed to care more about getting her out of there than helping her. Personally, I need an MRI but I will not be able to get one. Guess we'll wait until I'm passed out in an ER.

It is clean, nice staff. But, they need more radiologists. The staff person was having trouble…read morepositioning me at the correct angle for the MRI machine to get a good angle and seemed to need the assistance of a supervisor but none was available. When the test was done she called for a radiologist to make sure the images were good, in case any images in the sequence needed to be re-done. But after waiting in the machine for awhile they told me they couldn't get ahold of a radiologist. They said I would get the results within a week but I am still waiting on them. I called the phone number I found online to inquire about delayed results (Radiologist Reading Room), and the staff member I spoke to was very nice but I am still waiting....and hoping the MRI images were actually clear enough to be helpful. So far it has been 10 days and still the radiologist has not read the report I was told. Ugh.

I filled up my car... with gas and 3 extra people to my appointment at this hospital. It was…read moreunexpected and I'm not sure how it came about. But mom called someone and I called someone and somehow, I ended up with an entourage of 3 (+me made 4 in my car). So, I drove everyone with me to my appointment in SF. Man my car felt heavy! Always take your entourage with you for a intravaginal ultrasound and pelvic sonogram. My little team supported me during my appointment and took over all the seats in the waiting room. When the technician asked me if they were all with me, I quietly said yes. They were all here for me (blush!). So, the technician is super nice and informative. The procedure is going to be weird and uncomfortable no matter what!! But what needs to be done, needs to be done... think cucumber with a tiny camera with a condom. Yea, that's how intravaginal ultrasounds are like. Breath in! Let it out, then let the journey begin. My vjj was like a super model, the technician took photos of everything in there. And when she tried to tell me what was what, I just nodded up and down like a robot. But truthfully, it was all just a giant blur to me. She said, this is your ovary... I saw a blur. This is your lining...I saw a blur. This is the opening to your cervix...I saw a blur. You get the point, I don't know what the hell I'm looking at! It was all just a blur!!! After we were done, there was a bathroom conveniently located in the exam room - kudos to that cuz I needed to 'freshen' up! And when I exited, all concerned eyes from my entourage was on me! My technician poked fun at my entourage and that she's never seen such a large support system (blush!)!!! The outcome... my vjj is going to be a-o-k! Though...I still don't understand what it looks like. I guess blur is a good thing.

Friendly and courteous staff. Wide open seating and comfortable wide chairs. The wait wasn't long…read moreand the procedure didn't take long

I went there this morning to have an MRI. The reception and medical staff were very helpful,…read morefriendly, and efficient. The waiting area was clean and comfortable. Making an appointment was fairly painless once the paperwork was received.

Nobody answers the phone. You're asked numerous questions in anticipation of actually scheduling an…read moreappointment and talking to a live person which never happens. I have waited over 30 minutes on two occasions to make an appointment with no results. If a company has a large call volume, then they should probably hire more people to handle that call volume I do not recommend RadNet as your customer service is nonexistent.

Excellent service and care from start to finish. The entire staff was welcoming and friendly. The…read moreultrasound tech explained everything clearly and thoroughly. Top job all around.

This review isn't for the service so much as the cost. $2000 per vaginal pregnancy ultrasound, when…read morethe national average hovers around $500. I moved to SF and found out I was pregnant. I was about 8 weeks and didn't have a doctor here, so my doctor in Chicago referred me to this center for an ultrasound. I called to see if they accepted my insurance, and they said they did. On the first visit, we didn't hear a heart beat, so naturally scheduled a follow-up for the following week, at which time we did hear one. On both visits, we did not see a doctor, just the technician, who performed the vaginal ultrasound and did not give us much information. She said she would give updates to my doctor in Chicago, who then called us with information. We switched insurance right after, due to the move and new job, and I found an OB here. At the same time, I got the bill from UCSF--$2K per ultrasound, for a total of $4K. The ultrasound had a bunch of tacked on costs, like doctor's fee (I'm guessing the tech showed it to a doctor there), facility fee, etc. Insurance said they would only cover half of each, so we're paying $2K out of pocket. To make it worse, USCF doesn't have an automated monthly billing option, so I have to log in every month which reminds me (hence this review--I just made a payment!). When we went to my first OB visit, he was going to perform an ultrasound, but I hesitated and asked how much it would cost. He said even if insurance didn't cover it, the cost would be about $300. (Insurance did cover it). This is mostly FYI for those of you that may be going there for a basic ultrasound or something, to know about the additional fees that get tacked on, which your insurance may decide not to cover. We would have been better off going to a doctor's office or something without insurance and paying out of pocket, rather than a research hospital/facility that has a lot of additional fees.

Making an appointment online for my mom's ultrasound was very simple and easy. She had an 8:30 AM…read moreappointment today, but we arrived a little before 7:00 AM. The door was still locked, but a kind patient opened it for us and let us in. The front desk staff was friendly, and the check-in process was quick and efficient. Even though my mom's appointment was scheduled for later, the ultrasound technician called her in around 7:15 AM and finished the exam by 7:30 AM. The ultrasound technician was professional, friendly, and explained everything clearly while giving easy-to-follow instructions throughout the procedure. Thank you to the staff and the kind patient who helped us this morning. You made our experience smooth, easy, and stress-free. We truly appreciate it! :)

Cheap for a reason…read more Trying to get Help on the phone is a nightmare. No one speaks English and it takes them four days to process an order for something that was already approved by insurance. I would only come back here if I was forced to.

Don't expect them to consider parents. at. all. The anesthesiologists will make you feel like an…read moreahole.

Excellent department with great staff from the front desk to technologists, and physicians!read more

this campus is closed as well as the cpmc on webster st. new…read morecpmc is on van ness @ geary. this hospital is now closed permanently. closed. closed permanently. new cpmc on van ness .

Well, on the plus side, their new pediatric ER at Van Ness is clean and nice. All of the staff we…read moreencountered were pleasant, if a bit overworked. My Daughter cut her chin and needed stitches on a Sunday night, so we headed here after being sent by a Sutter Health urgent care center. The ER was hopping and we waited over three, nearly four, hours for the stitches. I get it, my Child wasn't dying--other patients took priority. The doctor who eventually performed the stitches was nice and efficient. The whole procedure took 15, maybe 20 minutes start to finish. Nine stitches to be exact. The shocker was the bill for over $2700. That's the rate with Blue Shield insurance (we have a high deductible plan) and we're on the hook for the full amount. I asked them for a review of the bill because it seemed so high (couldn't be right, right?) but nope, they came back to confirm that that's exactly what it should have cost. To be clear, that's just the facility fee from CPMC's emergency room. The doctor's bill was a separate change. I shudder to think what the bill would be if you actually needed an x-ray or some sort of diagnostic work up. Anyway, proceed with caution and check your insurance--the rates are here are sky high with no justification. Just because they can.

I have had many sx at St Mary's, I was glad I was having minor procedure here,loved the staff. BUT…read morefirst encounter admission door closed,person came to door & said yes? really? I'm in a wheelchair which she complained about width that YOU gave us,at admission door ! Her Disposition for first face terrible. I was more fearful than usual, different procedure by new doctor..when I got to first stage the RN there was the efficient non smiling kind ( this did change) I offered apology after we relaxed with each other,she. accepted but didn't reciprocate...manner is all, she didn't pick up that my frustration with new regs. washing all over for minor back injection..was actually anxiety. I used to teach the signs to students." why pts can be grouchy." finally OR with the best staff !!! Listening to me to work with neuropathy & dizziness. Except not getting how a too tight BP cuff leaves lasting bruises.see att, 5 stars from them on a busy day..make 505 parnassus loud chaos ridiculous.

Every aspect of my hospitalization was exceptional. The staff is friendly and professional.read more

I had to come here for a CT scan. Note that if you park at "ground level" you're actually on not…read morefloor 1 (I think it was floor 3? It was weird). I had to take the elevator to the floor 2 for Simon Med. There wasn't really any signage on the first floor so I was a bit confused as to where to go but I realized the address is suite 200 so I decided to go to the 2nd floor. The actual process from checking in to the procedure was actually not that bad for me. I got checked in relatively quickly, didn't have to wait too long, and the entire procedure was maybe 45 minutes or so. The techs I had were a bit terse but friendly enough. HOWEVER I don't know why but literally everyone before me and after me had so many complications at the front desk. I saw things like they were supposed to call the patient to reschedule but for some reason it didn't happen, so the patient had to reschedule. One person's insurance authorization didn't go through. One person was on the phone almost the entire time I was in the lobby trying to ... sort things out. When I was leaving another person was yelling at the front desk saying, "Please don't treat me like I'm stupid!" What? Well anyway I hope your visit goes relatively painless and hope that it's not being too bottle necked by cases at the front desk.

Had a subpar experience here. The girl at check in desk was super condescending and just had an…read moreoverall negative attitude. If you hate your job, maybe you shouldn't be the one checking in people. My check in experience was just terrible. I felt talked down to while the entire time this girl was so incompetent. I knew she was charging me incorrectly and I brought it up. However, seems she didn't really care and was getting annoyed. I was getting nowhere with her and obviously had to get the imaging done so I just had to suck it up. Never did she offer any info on how to contact billing until I asked. Next was the imaging order. Not sure why they don't have it already but I only have an electronic copy. So I mentioned that and asked if I can email it. Again she acted all snobby and acted as if I was asking the most obvious question. As if I knew the answer already on where to email it to vs uploading it into my user portal. As I was waiting, I noticed this terrible attitude given towards other check in patients. Everyone received that cold, snobby attitude. So I guess it was nice that I wasn't targeted, but she really should not be there if she has such a terrible attitude. Although I had an appointment, they weren't on time but at least this tech has way better manners. However, no one told me during the appointment booking or when I was confirming my appointment to come in without emptying my bladder and it was to be done right before imaging. Seems such important info if it was that critical for imaging, should really be known to patients beforehand. So guess what. I awkwardly tried to sit on the toilet trying to pee for a period of time cause every normal person goes at home before leaving the house. As I was finally done with my appointment. I noticed they changed people at the check in counter. This other girl seems way nicer and more patient with those checking in regardless if they are able to communicate or not due to a language barrier.