In this era of not being able to get an online appointments for months, I truly appreciate the…read moreefforts at the Noe location. I needed labs for my pre-surgery requirements and the earliest appointment was two months away. I did a walk in at the Ocean Avenue location and the wait was four hours long and packed with people. I decided to take a chance at Noe since I was fasting, and they were able to get me in right before their 11:30 am lunch break. The sign outside says it's "appointment only" but if you check in at the machine inside and say you'll wait, they may be able to do it if not too busy. The female phlebotomist was also working the front desk and was very kind and patient. She was personable and didn't lose her cool despite the influx of patients. I really appreciate her squeezing me in. The other male worker was processing the labs in the back as they do that on site. He was hustling too. This location is much less stressful than others. Appreciate their hard work.

Every time I come I'm warmly welcomed. 99% of the employees are friendly and helpful…read more I've only experienced one male employee who, after being asked for a "butterfly" needle, proceeded to jab it in my arm. And after I flinched, asked if I was okay. Other than him, I've have nothing but positive experiences with them. In fact, there is another LabCorp which is 1/2 the distance from my house, but because of said interactions with these employees, I'll continue to go to this one. After all, I've been coming to this particular location for years.

I've been going to the Quest Office at 2198 15th Street for the longest time--perhaps 20 years! It…read morehas always been a wonderful location with wonderful people. It does make me a little sad that the staff there now have to work so much harder, handling billing and check-in requests on top of their primary role as phlebotomists. That extra load seems outside the scope of their professional focus. Fortunately, even with these added responsibilities, the staff remain incredible. They are skilled, gentle--it never hurts me--and they are consistently warm, encouraging, polite, and clear in their explanations. I especially want to give a shout-out to Genesis, who was genuinely warm and curious about my weekend. She lit up when I told her how much I enjoyed seeing the play Nine to Five this past weekend, and that made the whole experience feel even more personal and human. The office itself is beautiful and clean, and Genesis even took her own time to put up some cheerful Hello Kitty printouts that brightened the walls. One suggestion that might make the space even more soothing would be to add some local artwork. Perhaps nearby artists might be willing to loan or donate pieces--something calming that would also showcase community talent. I think this would enhance an already excellent patient experience. I often tell my friends that if they need to get blood drawn and have the time, this is the office to visit. The only other teeny-tiny improvement I'd love to see would be the use of bandage wraps like they have at UCSF--ones that don't pull hair when they come off, which would be a relief for those of us with, shall we say, more arm hair

I had a pretty negative experience a while ago while getting my blood drawn, in which the…read morephlebotomist initially used the wrong needle size and was unsuccessful in drawing any blood. I still was charged despite this. I wish there was a little more training that went into the procedures here, so if you have any issues surrounding needles/blood draws I would suggest looking somewhere else!

The Strut Center is great: they offer free STI testing…read more Sexual health for the queer community is certainly something that's top of mind for me and recently I participated in the final AIDS/Lifecycle, a 7-day fundraising bike ride from San Francisco to Los Angeles. The money raised during this bike ride, directly funds initiatives that the Strut Center offers and I'm proud to see my fundraising dollars invested in such important causes.

I'm a patient at Strut Magnet. I saw SFAF workers ridicule a silver-haired long-term survivor…read more Worse, the SFAF workers said they were targeting the man because he's white and they're bipox - like they had a free pass? If the opposite happened, the SFAF workers would be dismissed. Other workers saw it and did nothing. Does SFAF give workers a free pass to target individuals for being of white? We're born this way.

Two clerks in the Pharmacy had NO IDEA what PRC is, the other said he he'd never EVEN(his emphasis…read moreof the word, not mine) HEARD OF THEM... Excuse me? The director, Soona?, called the next day and all she had to offer was a line of PR crap that had been vetted by them. She answered no questions and offered no help, even though I asked repeatedly, she just went into "I'll bring it up at a staff meeting" mode. I'm SURE that there is better available than that, I just got the wrong three people. The next day I called back, same we don't know huh the same Mariah quote that is so tired AHF Pharmacy employees have NO IDEA how to work with PRC........is it like some feud back waaay up yonder that you never hear/heard about? IT MAKES NO SENSE, like giving a steak to a chicken What happened here, anyone know why they're so obtuse??????? Alex is extremely helpful and polite, but AHF/PRC, all y'all need to digger this out for the communities you serve and do such good work in

AHF has been hit hard from Covid. The front desk staff and pharmacy are always amazing. Trying to…read moresee my same Dr 2 times consecutively is impossible. Literally a different Dr. Or at less only a RN to refill scripts. Unfortunately my las visit on January 28, 2022 was one that has put an end to my 20 years as a patient, thanks to so called Dr. Lara West, from the LA AHF recently transferred to Seattle and supposedly "helping out" at the San Francisco clinic. This rent a Dr was not only insulting and clearly no happy with her transition to Seattle and now SF, she clearly had a chip on her shoulder no bed side manner. Only was interested in my prescriptions I'm currently on, and the meds "she" feels I don't need fTom my releasing Neurologist of 5 years regarding my Epilepsy she stated wasn't In my records she had. The appointment was originally for a rectal Pap smear. Yet she was only concerned with her opinion on my Neurologist long term therapy, THC therapy and clonazapam 1 mg and 1 mg Xanax as needed for auras. I've suffered from tonic clonic seizures since I was 33. I'm now 52. 6 years seizure free! Yet off all first baseline AED that literally ruined my quality of life. She refused to listen to anything that I had to say from my past and pressured me to return to a neurologist, not to mention that could take up to 6 months or longer during Covid to get to one as stated by my primary care Physician, and just steamrolled me about her personal agenda and refused to respect my team of 5 neurologists in 2 States that have helped me along my journey of being weened off all these toxic meds and left on a regimen of the least amount of seizure meds that work in suppressing my seizures. She treated me as if I was a drug addict pill chaser which if anyone knows me. I've fought to get off of as much medications Drs have put me on for said issues. Ms. West was only concerned with a std screening and bullying me regarding if I even actually have epilepsy! At this point I walked out of her makeshift office and refused her request to have my labs done. No thanks. I have great health insurance and an amazing Primary care Dr I'm returning to. Now it made sense why the pharmacy gave me a call a week before to tell me that this Dr is causing issues with patients by refusing to refill any meds that aren't hiv related. Yet you don't have to be hiv + to be a patient and all my scripts have always been handled by AHF as they need state funding for patients like myself and literally took over my scripts years ago along with my primary care Dr receiving all my records and labs from AHF. Ms West then went on to try to scare me? With comments about the devastating shortage of qualified Doctors that I'm going to experience like none ever seen before. WTF? I'm now locked in a room with a 40 year old disgruntled Dr without a practice judging me and try to use fear tactics. For?? I can only imagine, to get rid of as man good patients so as to where we don't return so Ms West can go back to Seattle. I looked forward to seeing my caretakers at AHF. I made a day of going into the City. Especially during the pandemic. It gave me something to look forward to. Sadly until they are able to find a Dr that can stay I won't return. There's been at least 5 Drs this year. I've never had any issues with any of them including the Medical Director Dr that said something like this will not hap. Ever other Dr has been a plea to see. I feel sorry for the staff clearly their hands are tied n they need to save their job as well. Unf for Ms. West. I have nothing but time on my hands to make sure that this is reported to AHF corpo and the Director of Doctors for AHF. I'm not to be had by anyone who only wants to change the quality of my health care in 10 minutes of meeting with absolutely zero information other than their perception. She could do everyone a favor and not return to. "Help" at our clinic! FYI. DOCTOR West. Isn't a doctor at all. She recently took a 16 month online course for a DNP! She's basically a glorified Nurse. Who acts like a power tripping Dr! Shame on this woman for not being honest with the patients!

Went for strep/covid test after several days 103+ fever. Appointment took 90 minutes for a swab…read morethat takes 30 seconds because they have exactly 1 physician and they take walk-ins that apparently go on forever. They also were out of all rapid tests so they said they'd have the results back in 24-48 hours but didn't. I have not gotten the one thing I came in for and have no transparency or way of knowing when the ETA is. They don't respond in the carbon app at all.

I booked an appointment here because their website says they can handle wart removal, and Google…read moreoffered them as one of the few urgent cares that can do wart removal. Despite having an appointment, I still had to wait 30 minutes to get put in a room, and then was told that they typically refer out to specialists anyways - exactly what I was trying to avoid. Giving 2/5 stars because they did refund me for my co-pay, so only my time was wasted and not my money.

The phlebotomist who drew my blood yesterday was amazing!! She was so kind, professional, and…read moreskilled that I barely felt the needle. She made the experience much easier and I want to give her the biggest shoutout.. I wish I got her name..... but she was the only one working on 6/22! Based on previous visits, I expected to be in and out quickly and parked in a 30-minute spot. However, I waited over 30+ minutes to be seen, which was stressful since I didn't want to leave to add time to the meter and risk missing my turn. I was also fasting for a lab draw so I was a little hangry. And, it took about a month to get this appointment, which is much longer than I've experienced in the past. What is going on? I'm luckily healthy, but it makes me worry for those who need lab routine draws. The phlebotomist was the only staff member working, which likely contributed to the delay. She provided excellent care, but the clinic could clearly benefit from additional staffing and improved scheduling.

Quite the inept and unprofessional company, at least in their administration. It didn't start well…read morewith their online appointment; had to book way in advance, and then when spots & times were availalble and chosen, next screen said sorry, not available. except they were. tried to book a dozen appts, all said not available until I checked my email and got notices for 10 confirmed appointments meaning I had to go back & cancel the extra ones. lame software. next, date was finally here and fasted the night before, got down to Valencia with a "Temporary Closure Notice" for renovation week of 5-24 through 6-2 on the window in the week of my confirmed appointment. did they email to alert me? NO. just a wasted trip. Reading the other poor reviews, renovation seem to be their thing. Sign recommended next closest location: Post St, NOT the closest, then below that 15th st. Went there as a walk-in. No one to greet you except an iPad. Employee hiding in her vestibule unseen, waiting to engage with the computer. If I didn't walk back, who knows how long I'd be ignored. Such a poor experience all around.

I have trained with Rick for over 7 years. I started with him to help the pain from pinched nerves…read morein my neck from occupational demands. He has expertly trained me to strengthen the posterior muscles in my back and neck, resolving the pain, and preventing it from recurring for 6.5 years now. I don't worry about that hazard anymore, while my colleagues continue to suffer. When I met Rick, I had not anticipated how holistically he would change my life for the better. He discusses his latest learnings (he's always learning) each session with such enthusiasm and insight, its remarkably infectious. Not only has he helped my physical well being, he has been a spirit guide for mental, psychological and interpersonal well being as well! Throughout our visits, he has transformed my understanding of nutrition, wellness and my relationship with food for the better. I feel empowered and equipped to make the right life and food choices to fuel my body to feel a decade younger. Rick has become a dear friend and essential element to my quality of life. He has transformed my life for the better, during our fun and entertaining sessions. No matter how tired or spent I feel when I arrive to a session with Rick, I ALWAYS feel better when I am done than when i started: physically, mentally, emotionally and holistically! Investing in myself with Rick has been the best money and time I have ever spent. Naveen Chandra, MD

Listen, it's very simple here. If you truly want to be healthy, take direction from an expert and…read morejust work with Rick. I can't think of a high enough recommendation for him. Objectively, I'm physically stronger and the healthiest I've been in my adult life right now. I wouldn't be able to say that if I hadn't spent most of the last two years working with Rick. Apart from reversing my hypertension and stabilizing my (diabetic prone) blood glucose, I have also uncovered my self-limiting beliefs about who I could be. I feel comfortable and confident walking into my gym and putting together my own strength routines based on the impeccable guidelines and guidance that Rick has given me. He's a patient teacher, a steady comrade, an enthusiastic student of life, and the best choice you could make for optimizing your current fitness goals, or turning your health worries into a success story.

After a traumatic experience getting a blood draw for my 2 year at a lab, our doctor recommended an…read moreat home Appt. I had no idea where to go and I happened to speak with the scheduler at Bay PLS and she eased my mind. She said they had an experienced tech who had extensive experience with children. My wife and I were very nervous but the whole thing went amazingly. No tears, no drama and over in an instant. The techs name was Martin and he was fantastic. We will definitely be using this place again in the future!

From the owner: BayPLS specializes in home health care, laboratory testing, mobile phlebotomy (blood testing), and…read moremedical transportation services. Our services include COVID-19 Services, Therapeutic Phlebotomy, Mobile Phlebotomy, Clinical Research, Live Scan, Laboratory Testing, and Customized Corporate Services. Visit our website to learn more!

EDIT: Getlabs has since refunded me 3/4 of what I paid. I am satisfied that they rectified the…read moresituation. Excellent customer service. Terrible organization, but you pay a lot. Ordered labs for my dad. Technician drew blood but didnt want to wait for urine sample. She showed up one hour late - after I paid $200 for a specific time slot. She told me I could bring urine sample to labcorp later. I did so. But labcorp said that Getlabs tech was supposed to leave paperwork, which she did not do. So I ended up wasting an hour of time and $200. Avoid getlabs. Use another service.

I used Getlabs twice early last year without issue, and I was supposed to have a blood draw between…read more6-8am this morning but had to reschedule and ultimately canceled that rescheduled appointment after the phlebotomist lied about not being able to find street parking and about a parking policy that does not exist. Things started going sideways this morning when I received arrival text messages that made no sense. At 7:00 I received a text that said "their current estimated arrival time is 6:00am - 7:00am" -- in the past. At 07:20 I received a text that the phlebotomist was "on the way" with an ETA of 7:21, one minute in the future. The phlebotomist called me at 7:20, right after that text asking about parking signs and I said to look for street parking; I live in downtown SF and while there is currently construction on my street, street parking at 7am is easy to find. They said that if they could not find parking within 10 minutes that they would have to cancel my appointment, which was news to me, as this "policy" is not stated anywhere when booking nor in appointment reminders and there is no mention of such a policy in the FAQs or in the ToS. I took a photo at 7:23 of an available spot at the building next door that I could clearly see from inside my apartment. I tried calling the phlebotomist at 7:24 to notify them of the spot. They called me at 7:29 still claiming they could not find parking even when I told them exactly where the still-available spot was and was looking directly at it while on the phone with them. At that point I reached out to support to reschedule. Then I walked around the block and saw at least 2 additional spots available within 1 block, around the corner and on the backside of my building. When I spoke with someone to reschedule, they did not take my complaint about the phlebotomist lying seriously. I have photos and screenshots that support my claim. I canceled my rescheduled appointment and will never use this service again because I became completely dysregulated from the delay, the lying, and having to reschedule. My lab was a thyroid blood draw such that I could not take my medication on waking. I also cannot eat until an hour after I have my medication, and because of blood sugar issues I get really dysregulated when my breakfast is delayed by several hours, which is why I have used this service previously. As far as the 10-minute parking policy, there is NO mention when booking nor in any of the reminders of such a policy, nor in the FAQs nor the ToS. The only mention of any 10-minute grace period was with respect to my being physically present at home, not their being able to find parking: from the automated text I received on their arrival 1 minute after I was notified of their arrival time, "Your Getlabs specialist has arrived! If you're not home, they'll wait for 10 minutes and give you a call before heading to their next appointment". So the phlebotomist also lied about this parking "policy." This is a busy city; you are responsible for responding to your appointments in a way that optimizes your ability to find parking. I cannot control SFMTA parking restrictions. I cannot control construction. This "policy" needs to be documented somewhere. It's sad this service has become unreliable. Lots of BBB reviews also complain about lost or incomplete lab orders, which is why I ultimately decided to cancel my rescheduled appointment and take my chances with a walk-in at a lab facility. UPDATE: Bumping up to 2 stars after I unexpectedly received a call from customer support the same afternoon based on an email I sent them that morning containing what I described above. The customer support representative was understanding and sincerely apologetic. She said that she had already forwarded my feedback to the appropriate person in the hope of there being additional training to prevent this type of situation from happening to anyone else, as this shouldn't have happened. She also pro-actively confirmed that I had been refunded. She made me feel heard and validated.